BESV TRX 1.1 Common Problems and Troubleshooting

The BESV TRX 1.1 electric bike is a powerful and versatile option for off-road enthusiasts. In this article, we’ll explore common problems that riders may encounter with the BESV TRX 1.1 and provide troubleshooting solutions. Whether you’re tackling challenging trails or commuting, understanding and addressing these issues can enhance your riding experience.

BESV TRX 1.1 Overview

The BESV TRX 1.1 is an absolute beast when it comes to conquering the most intense trails. This top-of-the-line hardtail eMTB has everything you could want. A Shimano EP6 motor with 85 Nm of torque, excellent Shimano hydraulic disc brakes (MT420/MT410), and a 720 Wh battery that offers you an excellent range. With the BESV smart charging system, the battery is quickly charged to full capacity so you can continue your off-road adventure. If you are looking for the best electric hardtail mountain bike, then go for the BESV TRX 1.1!

Product Details

FRAME	Hard-tail BESV TRX Series alloy frame, Shimano Steps and internal battery compatible
COLOR(s)	Trail khaki with night black
SIZES	S (42.5cm)| M (46cm)| L (49cm)

Features

• SR Suntour XCR34 fork with 120mm (man) / 100mm (lady) travel
• Shimano EP600 center-motor with 250W rated power
• 720 Wh integrated Lithium Ion battery with Smart 4-5.6A charger

Causes of Common Problems with the BESV TRX 1.1

This section will address possible problems and solutions with the BESV TRX 1.1 electric bike.

Common Problems with BESV TRX 1.1

1. Battery Not Charging

Description: You find that your BESV TRX 1.1’s battery is not charging, and it’s preventing you from using the bike.

Cause of the Problem: This issue could be due to a faulty charger, improper connection, or an issue with the battery itself.

Troubleshooting:

1. Check the charger’s connection to the bike’s battery and power source. Ensure it’s securely plugged in.
2. Inspect the charger for any visible damage or loose connections. Replace it if necessary.
3. If the charger and connections seem fine, contact BESV customer support for further assistance, as it could be a battery-related problem.

2. Motor Not Providing Assistance

Description: The Shimano EP6 motor on your BESV TRX 1.1 is not providing the expected assistance while riding.

Cause of the Problem: This issue may occur due to motor or sensor malfunctions or incorrect settings.

Troubleshooting:

1. Check the motor’s power and settings. Ensure it’s set to the desired assistance level.
2. Clean the motor’s sensors and connections, as dirt or debris can interfere with proper functioning.
3. If the problem persists, contact BESV customer support for a professional inspection and possible motor replacement.

3. Brakes Squeaking

Description: You notice that the Shimano hydraulic disc brakes on your BESV TRX 1.1 are making squeaking or grinding noises when applied.

Cause of the Problem: Squeaking brakes can be caused by contamination of brake pads or rotor surfaces.

Troubleshooting:

1. Inspect the brake pads and rotors for dirt, debris, or wear. Clean or replace them as needed.
2. Ensure the brake calipers are properly aligned and not rubbing against the rotor when not in use.
3. If squeaking continues, consider applying a small amount of bicycle-specific disc brake quiet compound to the back of the brake pads.

4. Display Malfunction

Description: The Shimano SC-E5003 display on your BESV TRX 1.1 is not functioning correctly or is displaying errors.

Cause of the Problem: Display issues may result from loose connections, software glitches, or hardware problems.

Troubleshooting:

1. Check all cable connections between the display and the bike’s components, ensuring they are securely plugged in.
2. If the display shows error codes or strange symbols, consult the user manual for error code meanings and follow the recommended actions.
3. If problems persist, contact BESV customer support for further diagnosis and potential display replacement.

5. Shifting Gears Difficulty

Description: You experience difficulty shifting gears with the Shimano Deore RD-M6100 on your BESV TRX 1.1.

Cause of the Problem: Shifting issues may arise from cable tension problems, misalignment, or worn components.

Troubleshooting:

1. Inspect the gear cables for proper tension and adjust if necessary. Ensure they are not frayed or damaged.
2. Check the alignment of the derailleur and make sure it’s parallel to the cassette.
3. If problems persist, consider having the gear components inspected and possibly replaced by a qualified bike mechanic.

6. Range Reduction

Description: You’ve noticed a significant reduction in the range of your BESV TRX 1.1 compared to when it was new.

Cause of the Problem: Reduced range can be caused by battery degradation, improper charging, or increased resistance in the drivetrain.

Troubleshooting:

1. Check the battery’s age and condition. If it’s old and significantly degraded, consider replacing it to restore range.
2. Ensure you’re using the recommended charger and charging the battery to full capacity regularly.
3. Inspect the drivetrain for any signs of wear, such as a dirty chain or misaligned components, and address these issues to reduce resistance.

7. Unresponsive Controls

Description: The controls on your BESV TRX 1.1, such as the display panel or motor assistance settings, are unresponsive.

Cause of the Problem: Control issues may result from software glitches, loose connections, or damaged components.

Troubleshooting:

1. Try restarting the bike’s display and motor by turning off the power and turning it back on after a few seconds.
2. Inspect all cable connections and ensure they are securely attached. Tighten any loose connections.
3. If controls remain unresponsive, contact BESV customer support for guidance on diagnosing and addressing the issue.

8. Noisy Chain

Description: The chain on your BESV TRX 1.1 is making excessive noise during riding, which can be annoying.

Cause of the Problem: Chain noise can be caused by insufficient lubrication, a misaligned chain, or worn chainrings.

Troubleshooting:

1. Ensure the chain is well-lubricated with a bicycle-specific chain lubricant to reduce friction and noise.
2. Check the chain for proper tension and alignment. Adjust if necessary to prevent it from rubbing against other components.
3. If the chain noise persists, inspect the chainring and cassette for wear and consider replacing them if needed.

9. Display Error Codes

Description: Your BESV TRX 1.1’s display is showing error codes that you’re unsure how to interpret.

Cause of the Problem: Error codes can indicate various issues, including sensor problems, voltage issues, or software errors.

Troubleshooting:

1. Refer to the user manual or manufacturer’s documentation to identify the specific meaning of the error code displayed.
2. Perform any recommended actions or resets as indicated in the manual for the specific error code encountered.
3. If the error persists or you cannot identify the issue, contact BESV customer support for assistance.

10. Uneven Suspension

Description: The suspension on your BESV TRX 1.1 is not providing consistent damping, leading to an uneven ride.

Cause of the Problem: Uneven suspension can result from incorrect settings, worn suspension components, or insufficient maintenance.

Troubleshooting:

1. Check the suspension settings and adjust them to your weight and riding style according to the manufacturer’s recommendations.
2. Inspect the suspension components, including seals and bushings, for wear and damage. Replace any worn parts.
3. Maintain regular suspension fork and shock servicing as per the manufacturer’s guidelines to ensure optimal performance.

11. Inconsistent Battery Range

Description: You notice that the BESV TRX 1.1’s battery range varies significantly between rides, even with similar conditions.

Cause of the Problem: Inconsistent battery range can be due to factors like terrain, riding style, and temperature affecting battery performance.

Troubleshooting:

1. Understand that battery range can vary based on factors beyond your control. Ensure you’re comparing rides in similar conditions.
2. Keep the battery at an optimal temperature range for better performance, especially in extreme cold or hot weather.
3. Adjust your riding style and assist level to conserve battery when necessary, such as using lower power settings on flat terrain.

12. Loose or Noisy Components

Description: You experience loose or noisy components on your BESV TRX 1.1, affecting your riding comfort.

Cause of the Problem: Loose or noisy components can result from vibrations during rides, loose bolts, or wear over time.

Troubleshooting:

1. Regularly inspect all bolts and connections on your bike, tightening any that have come loose during rides.
2. Apply a thread-locking compound to critical bolts to prevent them from loosening due to vibrations.
3. Identify and replace any worn or damaged components contributing to noise or discomfort.

13. Frequent Flat Tires

Description: You find that you’re getting flat tires on your BESV TRX 1.1 more often than expected.

Cause of the Problem: Frequent flat tires can be caused by punctures from sharp objects or insufficient tire pressure.

Troubleshooting:

1. Inspect the tires carefully for embedded debris like thorns or glass and remove them to prevent future punctures.
2. Maintain the recommended tire pressure to reduce the risk of pinch flats and punctures from riding on low-pressure tires.
3. Consider using tire liners or puncture-resistant tubes for added protection against flat tires.

14. Chain Slippage

Description: Your BESV TRX 1.1’s chain occasionally slips while pedaling, disrupting your riding experience.

Cause of the Problem: Chain slippage can occur due to a worn chain, misadjusted derailleur, or a damaged cassette.

Troubleshooting:

1. Check the chain for wear using a chain wear gauge and replace it if it’s stretched beyond the manufacturer’s specifications.
2. Ensure proper derailleur adjustment by indexing the gears correctly to prevent chain slippage under load.
3. Inspect the cassette for worn teeth, and if necessary, replace it to maintain proper chain engagement.

15. Motor Overheating

Description: The Shimano EP6 motor on your BESV TRX 1.1 overheats during extended rides, causing concerns about long-term reliability.

Cause of the Problem: Motor overheating can occur due to excessive use on steep hills or high-power settings without adequate cooling.

Troubleshooting:

1. Monitor the motor’s temperature gauge, if available, and reduce power or take breaks during long climbs to prevent overheating.
2. Ride at lower assist levels on less demanding terrain to reduce motor stress and heat generation.
3. If motor overheating remains a persistent issue, consult the manufacturer or a qualified bike technician for advice or potential upgrades.

16. Unusual Noises from the Motor

Description: You hear unusual noises coming from the Shimano EP6 motor on your BESV TRX 1.1 during rides.

Cause of the Problem: Unusual motor noises may result from loose components, debris, or internal motor issues.

Troubleshooting:

1. Inspect the motor housing for any loose bolts or parts. Tighten them as necessary to eliminate rattling or clanking noises.
2. Clear the motor area of any debris or foreign objects that might be interfering with its operation.
3. If unusual noises persist, contact BESV customer support or a qualified technician for a thorough motor inspection.

17. Display Connectivity Problems

Description: Your BESV TRX 1.1’s display intermittently loses connectivity with other bike components.

Cause of the Problem: Connectivity issues can be caused by interference, loose cables, or software bugs.

Troubleshooting:

1. Check for loose cable connections between the display and other components, ensuring they are securely attached.
2. Avoid riding near strong electromagnetic interference sources that might disrupt wireless connections.
3. Update the display’s firmware to the latest version, as manufacturers often release patches for connectivity issues.

18. Battery Won’t Lock in Place

Description: You have difficulty locking the battery securely into place on your BESV TRX 1.1.

Cause of the Problem: This issue may arise from misalignment or worn locking mechanisms.

Troubleshooting:

1. Ensure that the battery is properly aligned with the frame’s docking slot before attempting to lock it in place.
2. Inspect the locking mechanism for wear, damage, or foreign objects obstructing proper engagement.
3. If you continue to have trouble, contact BESV customer support or a bike technician for assistance.

19. Charger Indicator Errors

Description: The charger for your BESV TRX 1.1 displays error codes or unusual indicator behavior.

Cause of the Problem: Charger indicator issues can result from faulty chargers, power fluctuations, or battery problems.

Troubleshooting:

1. Inspect the charger for physical damage, loose connectors, or frayed wires. Replace it if necessary.
2. Ensure a stable power source and avoid using extension cords or outlets with known electrical problems.
3. If the issue persists, test the charger with a compatible BESV battery to rule out charger-related problems. If the battery charges correctly, the issue may be with your battery.

20. Handlebar Alignment Issues

Description: The handlebars on your BESV TRX 1.1 feel misaligned or crooked while riding.

Cause of the Problem: Handlebar misalignment can occur due to impacts, improper installation, or loose stem bolts.

Troubleshooting:

1. Ensure that the stem bolts connecting the handlebars to the fork are properly tightened to maintain alignment.
2. Check for any visible damage to the handlebars, stem, or fork that may require replacement.
3. If the issue persists, consult a bike technician to assess and correct any alignment or structural issues.

21. Uneven Brake Performance

Description: You notice that the brakes on your BESV TRX 1.1 do not provide consistent stopping power.

Cause of the Problem: Uneven brake performance can result from pad contamination, rotor warping, or misalignment.

Troubleshooting:

1. Inspect the brake pads for contamination or wear. Clean or replace them if necessary to ensure even contact with the rotor.
2. Check the brake rotors for warping or damage, and replace them if they are not running true.
3. Ensure proper alignment of the brake calipers and pads. Adjust as needed to achieve consistent braking.

22. Loss of Pedal Assist

Description: The pedal assist feature on your BESV TRX 1.1 intermittently stops working during rides.

Cause of the Problem: Loss of pedal assist can be caused by sensor issues, loose connections, or low battery voltage.

Troubleshooting:

1. Check the sensor connections and ensure they are securely attached to the motor and other components.
2. Inspect the wiring for any visible damage, and replace or repair any damaged wires or connectors.
3. Monitor the battery voltage and recharge it if it falls below the minimum required for pedal assist operation.

23. Unstable Handling

Description: Your BESV TRX 1.1 exhibits unstable handling, making it difficult to control during rides.

Cause of the Problem: Unstable handling can result from improper suspension settings, tire pressure, or alignment issues.

Troubleshooting:

1. Adjust the suspension settings to match your riding style and terrain, ensuring proper sag and damping settings.
2. Maintain the recommended tire pressure and consider using a tire gauge to ensure consistent pressure for both tires.
3. Inspect the frame and fork for any signs of misalignment, and have any alignment issues corrected by a professional bike technician.

24. Excessive Motor Heat

Description: The Shimano EP6 motor on your BESV TRX 1.1 becomes excessively hot during extended rides.

Cause of the Problem: Excessive motor heat can occur when the motor is subjected to prolonged high power demands.

Troubleshooting:

1. Avoid extended periods of high-power usage, especially on steep climbs, to prevent the motor from overheating.
2. Reduce assist levels or take breaks during long rides to allow the motor to cool down.
3. If overheating remains an issue, consult the manufacturer or a qualified bike technician for guidance on motor cooling solutions.

25. Erratic Gear Shifting

Description: The gear shifting on your BESV TRX 1.1 becomes erratic or imprecise during rides.

Cause of the Problem: Erratic gear shifting can result from cable tension issues, derailleur misalignment, or worn drivetrain components.

Troubleshooting:

1. Check the gear cables for proper tension and adjust as needed to ensure smooth and precise shifting.
2. Inspect the derailleur alignment and hanger, making necessary adjustments to align them correctly.
3. Examine the chain, cassette, and chainring for wear and replace any worn components to restore smooth shifting.

BESV TRX 1.1 Electric Bike User Reviews

Positive Reviews from BESV TRX 1.1 Electric Bike Users

After analyzing user feedback from various sources available online, we have compiled a list of positive aspects that users have commonly praised about the BESV TRX 1.1 Electric Bike:

• Exceptional Off-Road Performance: Some users were satisfied with the BESV TRX 1.1’s remarkable performance on rugged and challenging terrains. They mentioned that it handled steep hills and rough trails with ease, thanks to its powerful motor and sturdy frame.
• Long Battery Life: Several riders reported positive experiences with the bike’s battery life. They appreciated the long-lasting power, allowing for extended off-road adventures without worrying about running out of charge.
• High-Quality Components: Users often praised the quality of components such as Shimano gears, hydraulic disc brakes, and Maxxis tires, which contributed to a smooth and reliable riding experience.
• Smart Charging System: Many users highlighted the efficiency of the BESV smart charging system. They found that the battery charged quickly to full capacity, minimizing downtime between rides.
• Comfortable Ride: Riders frequently mentioned the comfortable and ergonomic design of the bike, including the saddle and grips, which allowed for extended riding sessions without discomfort.

Overall, positive user feedback suggests that the BESV TRX 1.1 Electric Bike offers an exceptional off-road experience, reliable components, and long-lasting battery performance.

Negative User Reviews of the BESV TRX 1.1 Electric Bike

We’ve also summarized some common issues that users have raised about the BESV TRX 1.1 Electric Bike, based on negative feedback from various online sources:

• Motor Overheating: Some users reported issues with the motor overheating during extended rides, which caused concerns about long-term reliability.
• Display Problems: A few riders mentioned display malfunctions, such as error codes or unresponsiveness, leading to difficulties in monitoring the bike’s performance.
• Gear Shifting Difficulty: Several users experienced difficulties with gear shifting, including issues with the derailleur and chain engagement.
• Battery Range Inconsistency: Some riders noted that the battery range varied unpredictably, making it challenging to plan longer rides with confidence.
• Occasional Noises: A minor number of users mentioned unusual noises coming from the motor or other components, impacting the overall riding experience.

While the BESV TRX 1.1 Electric Bike has received mainly positive feedback, it’s important to consider these reported issues as potential drawbacks when making a purchase decision.

The majority of users who have reviewed the BESV TRX 1.1 Electric Bike seem to be satisfied with its performance, especially in off-road conditions. However, it’s essential to be aware of some reported issues related to motor overheating, display problems, and occasional noise. As with any product, individual experiences may vary, so it’s advisable to thoroughly research and test the bike to ensure it meets your specific needs and expectations.

BESV TRX 1.1 Electric Bike Manual

If you are looking for the operating instructions and user manual for the BESV TRX 1.1 Electric Bike, you can find them on the manufacturer’s website. The official BESV website provides comprehensive guidance on how to operate, maintain, and troubleshoot your electric bike. Be sure to refer to the manual for essential information on safety, maintenance, and getting the most out of your BESV TRX 1.1.

BESV TRX 1.1 Frequently Asked Questions

1. How do I maximize the battery life of my BESV TRX 1.1 Electric Bike?

To extend your BESV TRX 1.1’s battery life, it’s essential to maintain proper charging habits. Always use the provided charger, and avoid overcharging. Additionally, keep the battery at an optimal temperature range, avoid exposing it to extreme heat or cold, and charge it regularly even if you don’t use the bike frequently.

2. What should I do if my motor overheats during rides?

If you notice motor overheating, it’s advisable to reduce the power level or take breaks during challenging rides, especially on steep hills. Overheating can occur when the motor is subjected to prolonged high power demands. If the issue persists, consult the manufacturer or a qualified bike technician for advice on motor cooling solutions.

3. How can I troubleshoot display errors or unresponsiveness on my BESV TRX 1.1?

If you encounter display problems, try restarting the bike’s display and motor by turning off the power and turning it back on after a few seconds. Ensure that all cable connections are secure. If issues persist, contact BESV customer support for guidance on diagnosing and addressing the problem.

4. What are the recommended maintenance steps for the BESV TRX 1.1 Electric Bike?

Regular maintenance is crucial for optimal performance. Keep the bike clean, lubricate the chain, and inspect components for wear. Follow the manufacturer’s guidelines for suspension fork and shock servicing. It’s also a good practice to periodically check and tighten all bolts and connections to prevent issues.

5. How can I address gear shifting difficulties on my BESV TRX 1.1?

If you experience erratic gear shifting, start by checking the gear cables for proper tension and adjusting as needed. Ensure proper derailleur adjustment by indexing the gears correctly. Inspect the chain, cassette, and chainring for wear and replace any worn components to restore smooth shifting.

Conclusion

For any issues or concerns with your BESV TRX 1.1 Electric Bike, it is recommended to always refer to the manual provided by the manufacturer. Additionally, don’t hesitate to reach out to customer service or visit a certified service center for expert assistance and troubleshooting. Your safety and the longevity of your electric bike depend on proper maintenance and addressing problems promptly.

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