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Swagtron EB-6 20″ Common Problems and Troubleshooting

Fly the busy streets and rugged terrains with this Swagtron EB-6 Bandit electric mountain bike. The high-volume 4-inch fat tires offer smooth, effortless rides, while the seven-speed Shimano gears provide hassle-free navigation.

This Swagtron EB-6 Bandit electric mountain bike features dual lever-actuated disk brakes for maximum safety and includes a charging cable and adapter for easy refueling.

Swagtron EB-6 20″ Overview

In this section, we provide an overview of the Swagtron EB-6 20″ electric bike based on the product details, specifications, and features from the website.

Product Details

Product Weight	48.5 pounds
Battery Charge Time	4 hours
Battery Amperage	7.8 ampere hours
Battery Voltage	36 volts
Maximum Operating Range	20 miles
Motor Power	350 watts
Maximum Speed	18.6 miles per hour
Throttle	Yes
Electric Bike Classification	Class 1
Bicycle Type	Children’s bike
Color	Black
Recommended Minimum Age	7 years
Assembly Required	Yes
Model Number	26060-2 EB-6
Color Category	Black
Product Width	22.5 inches
Product Height	37.8 inches
Product Length	67.3 inches
Maximum Weight Capacity	264 pounds
Wheel Diameter	20 inches
Batteries Included	Yes
Battery Chemistry	Lithium-ion Polymer
Removable Battery	Yes
Battery Indicator Light	Yes
Rear-Rack Mounted Battery	Yes
Electric Bike Motor Type	Rear hub motor
Number Of Speed Settings	7
On/Off Switch	Yes
Integrated Light(s)	No
Adjustable Seat(s)	Yes
Adjustable Handlebar(s)	No
Kickstand	Yes
Front Rack	No
Rear Rack	No
Basket Included	No
Bicycle Frame Design	Step-over
Brake Style	Mechanical disc
Rear Brakes	Yes
Handlebar Style	Upright
Frame Material(s)	Aluminum
Fenders	No

Causes of Common Problems with the Swagtron EB-6 20″

In this section, we will address possible problems and solutions with the Swagtron EB-6 20″ electric bike.

1. Battery Not Holding Charge

Description: One common issue with the Swagtron EB-6 20″ is that the battery may not hold its charge effectively, resulting in reduced riding range and frequent recharging.

Cause: This problem can be caused by a depleted or faulty battery, improper charging habits, or a damaged charging cable.

Troubleshooting:

1. Check the charging cable and adapter for any visible damage. If damaged, replace it with a new, compatible one.
2. Make sure you are using the provided charging cable and adapter specifically designed for the Swagtron EB-6 20″.
3. Charge the battery for the recommended time duration (up to five hours) to ensure it reaches its full capacity.
4. If the problem persists, consider replacing the battery with a new one, compatible with the Swagtron EB-6 20″.

2. Motor Not Functioning

Description: Another common issue reported is that the motor of the Swagtron EB-6 20″ may not function correctly, leading to a lack of power assistance and decreased speed.

Cause: The motor problem could be caused by a loose or damaged motor connection, a faulty motor controller, or an issue with the throttle.

Troubleshooting:

1. Check the motor connection and ensure it is securely plugged in. Tighten any loose connections if found.
2. Inspect the throttle and make sure it is functioning properly. Replace it if necessary.
3. Test the motor controller and consider replacing it with a compatible one if it is found to be faulty.
4. If the issue persists, consult the product manual or contact Swagtron support for further assistance.

3. Brakes Not Responsive

Description: Some users have reported that the brakes on the Swagtron EB-6 20″ may not be as responsive as expected, leading to safety concerns.

Cause: This issue could be caused by worn-out brake pads, loose brake cables, or misaligned brake calipers.

Troubleshooting:

1. Inspect the brake pads for wear and tear. If they are worn, replace them with new ones designed for the Swagtron EB-6 20″.
2. Check the brake cables and ensure they are properly tightened. Adjust or replace them if necessary.
3. Examine the brake calipers and align them properly to ensure even contact with the brake pads.
4. If the problem persists, seek professional assistance or consult a bike mechanic to address the brake issues.

4. Gears Shifting Problem

Description: Some users may experience difficulty in shifting gears smoothly on the Swagtron EB-6 20″, which can affect the overall riding experience.

Cause: The gears may shift poorly due to misadjusted gear settings, worn-out gear components, or a misaligned derailleur.

Troubleshooting:

1. Consult the product manual to understand the correct gear shifting procedure and ensure you are using the gears correctly.
2. Inspect the gear components for wear and replace any worn-out parts with compatible replacements.
3. Adjust the gear settings and the derailleur alignment for smoother gear shifting.
4. If the problem persists, consider taking the bike to a professional bike mechanic for a thorough inspection and proper adjustment.

5. Uncomfortable Riding Experience

Description: Some riders may find the Swagtron EB-6 20″ uncomfortable to ride, either due to the seat position, handlebar height, or other ergonomic factors.

Cause: The uncomfortable riding experience may be caused by improper seat adjustment, handlebar positioning, or a frame size that does not fit the rider’s proportions.

Troubleshooting:

1. Adjust the seat height and position to find a comfortable riding posture that suits your body.
2. Consider using an aftermarket seat cushion or padding to enhance comfort during long rides.
3. If the handlebar height is not optimal, adjust it or consider installing a different handlebar that suits your preferences.
4. If the frame size is inappropriate, you may need to consider switching to a bike with a more suitable size for your body.

6. Uneven Tire Wear

Description: Uneven tire wear on the Swagtron EB-6 20″ can lead to reduced traction and handling issues, affecting the overall riding performance.

Cause: The uneven tire wear may be caused by improper tire pressure, misaligned wheels, or worn-out suspension components.

Troubleshooting:

1. Regularly check and maintain the recommended tire pressure as per the manufacturer’s guidelines.
2. Inspect the wheel alignment and adjust it if necessary to ensure even contact with the road surface.
3. Examine the suspension components for any signs of wear or damage and replace them if needed.
4. Rotate the tires periodically to promote even wear and extend their lifespan.

7. Frequent Chain Slippage

Description: Chain slippage can occur on the Swagtron EB-6 20″, causing disruptions during pedaling and affecting power transfer.

Cause: The chain may slip due to a loose chain tension, worn-out chain or sprockets, or misaligned drivetrain components.

Troubleshooting:

1. Check the chain tension and adjust it to the recommended tightness as specified in the product manual.
2. Inspect the chain and sprockets for signs of wear. Replace any worn-out components with new ones.
3. Ensure the drivetrain components, such as the chainrings and cassette, are aligned properly.
4. If the issue persists, consider seeking assistance from a bike mechanic for a thorough drivetrain inspection.

8. Electrical Malfunctions

Description: Electrical malfunctions can cause various issues on the Swagtron EB-6 20″, such as non-responsive power-assist, malfunctioning lights, or inaccurate battery indicators.

Cause: These problems may arise from loose electrical connections, damaged wiring, or a faulty electrical component.

Troubleshooting:

1. Check all electrical connections and ensure they are securely plugged in.
2. Inspect the wiring for any visible damage and replace any compromised wires.
3. If the issue is related to a specific electrical component, such as the throttle or battery indicator, consider replacing the faulty part.
4. Consult the product manual for electrical system diagnostics or contact Swagtron support for guidance.

9. Noisy Brakes

Description: Some users may encounter noisy brakes on the Swagtron EB-6 20″, which can be irritating and may indicate underlying issues.

Cause: Noisy brakes can result from contaminated brake pads, misaligned brake calipers, or worn-out brake components.

Troubleshooting:

1. Clean the brake pads and the braking surface to remove any dirt or debris that may cause noise.
2. Check the alignment of the brake calipers and adjust them as necessary to ensure even contact with the brake pads.
3. If the brake pads are worn, replace them with new ones designed for the Swagtron EB-6 20″.
4. Consider using high-quality, noise-reducing brake pads to mitigate brake noise.

10. Loose Bolts and Screws

Description: Over time, vibrations and regular use may cause bolts and screws on the Swagtron EB-6 20″ to become loose, potentially leading to safety hazards.

Cause: The constant vibrations and riding impacts can gradually loosen various bolts and screws on the bike.

Troubleshooting:

1. Regularly inspect all bolts and screws on the bike, including those on the frame, handlebars, and other components.
2. Tighten any loose bolts and screws using the appropriate tools to ensure a secure fit.
3. Apply a thread-locking compound on critical bolts to prevent them from coming loose due to vibrations.
4. Consider using lock washers or nylon-insert nuts on certain connections to enhance bolt and screw retention.

11. Uneven Pedal Assistance

Description: Some users may experience uneven pedal assistance on the Swagtron EB-6 20″, where the power boost varies inconsistently while pedaling.

Cause: Uneven pedal assistance can be caused by a malfunctioning pedal-assist sensor, issues with the motor controller, or inconsistent power delivery from the battery.

Troubleshooting:

1. Inspect the pedal-assist sensor and ensure it is clean and functioning correctly.
2. Check the motor controller for any error codes or issues that may be affecting the pedal assistance.
3. Monitor the battery charge level during rides and see if the uneven assistance corresponds to certain battery levels.
4. If the problem persists, contact Swagtron support for further diagnosis and assistance.

12. Wobbling Handlebars

Description: Some riders may experience wobbling handlebars on the Swagtron EB-6 20″, which can make steering challenging and potentially unsafe.

Cause: Wobbling handlebars can be caused by loose handlebar stem, improper headset adjustment, or misaligned handlebars.

Troubleshooting:

1. Tighten the handlebar stem bolts to secure the handlebars firmly in place.
2. Adjust the headset to ensure smooth steering and eliminate any play in the handlebars.
3. Inspect the handlebars and ensure they are straight and properly aligned with the front wheel.
4. If the wobbling persists, consider seeking assistance from a bike mechanic for a more thorough inspection.

13. Excessive Chain Noise

Description: Excessive chain noise can be a concern on the Swagtron EB-6 20″, creating a distracting and bothersome riding experience.

Cause: Excessive chain noise can result from a dry or poorly lubricated chain, misaligned chain, or worn-out chain components.

Troubleshooting:

1. Regularly lubricate the chain with a high-quality bicycle chain lubricant to reduce friction and noise.
2. Check the chain alignment and adjust it if needed to ensure smooth movement.
3. Inspect the chain for signs of wear, such as stretched links, and replace the chain if necessary.
4. Clean the chain and drivetrain regularly to remove dirt and debris that may contribute to the noise.

14. Inaccurate Battery Indicator

Description: Some users may encounter an inaccurate battery indicator on the Swagtron EB-6 20″, displaying an incorrect battery charge level.

Cause: The inaccurate battery indicator may be caused by a faulty battery sensor or an issue with the battery management system.

Troubleshooting:

1. Reset the battery indicator by fully charging and then discharging the battery once.
2. Check for loose connections between the battery and the electrical system.
3. If the issue persists, consider updating the bike’s firmware or contacting Swagtron support for assistance.
4. Manually monitor the battery’s charge level and range during rides to ensure you have enough power for your journey.

15. Limited Range in Cold Weather

Description: Some users may notice a reduced riding range on the Swagtron EB-6 20″ during colder temperatures.

Cause: Cold weather can affect battery performance, leading to a decrease in the overall riding range.

Troubleshooting:

1. Keep the battery at room temperature before and during rides by storing it indoors in colder weather.
2. Be mindful of the battery level during rides and plan your route accordingly to avoid running out of power.
3. Consider using battery covers or insulation to help maintain the battery’s temperature during colder rides.
4. If possible, charge the battery indoors in a warmer environment to ensure optimal charging performance.

16. Loose Pedals

Description: Some riders may experience loose pedals on the Swagtron EB-6 20″, which can affect pedaling efficiency and stability.

Cause: Loose pedals can result from insufficient tightening during assembly or regular wear and tear.

Troubleshooting:

1. Tighten the pedals securely using a pedal wrench or appropriate tool.
2. Apply a thread-locking compound to the pedal threads before installation to prevent them from coming loose.
3. Regularly inspect the pedal threads for any signs of wear or damage and replace them if necessary.
4. If the issue persists, consider upgrading to higher-quality pedals with better retention mechanisms.

17. Excessive Vibration

Description: Excessive vibrations on the Swagtron EB-6 20″ can make the ride uncomfortable and indicate potential issues.

Cause: Excessive vibrations can be caused by imbalanced wheels, worn-out tires, or loose components.

Troubleshooting:

1. Check the wheel balance and have the wheels trued if needed to reduce vibrations.
2. Inspect the tires for any signs of damage or irregular wear. Replace worn-out tires with new ones.
3. Tighten all components on the bike, including the handlebars, seat, and pedals, to eliminate potential sources of vibrations.
4. If the problem persists, have the bike inspected by a professional to identify and address the root cause of the vibrations.

18. Difficulty in Folding

Description: Some users may encounter difficulty in folding the Swagtron EB-6 20″ for storage or transportation.

Cause: Folding issues can arise from misaligned folding mechanisms, stuck parts, or improper folding technique.

Troubleshooting:

1. Refer to the product manual for the correct folding procedure and follow it step-by-step.
2. Check for any obstructions or debris that may be hindering the folding mechanism’s proper operation.
3. Ensure all locking mechanisms and latches are engaged securely when folding or unfolding the bike.
4. If the bike still doesn’t fold properly, seek assistance from Swagtron support or a bike mechanic.

19. Squeaky Suspension

Description: Squeaky suspension on the Swagtron EB-6 20″ can be a nuisance and may indicate the need for maintenance.

Cause: The suspension squeaks can be caused by dry or worn-out suspension components.

Troubleshooting:

1. Apply a small amount of silicone-based lubricant to the suspension joints and moving parts to reduce squeaking.
2. Check for any signs of wear on the suspension components and replace them if necessary.
3. Ensure all suspension bolts and connections are tightened securely to eliminate potential sources of noise.
4. If the squeaking persists, have the suspension system inspected and serviced by a bike mechanic.

20. Rust Formation

Description: Rust formation can occur on various metal parts of the Swagtron EB-6 20″ over time, especially in humid or wet conditions.

Cause: Exposure to moisture and inadequate protection can lead to rust development on metal surfaces.

Troubleshooting:

1. Regularly clean and dry the bike, especially after riding in wet conditions, to prevent rust formation.
2. Apply a rust-resistant coating or wax to exposed metal parts to provide a protective barrier against moisture.
3. Inspect the bike for any signs of rust and address it promptly by sanding the affected area and applying rust-resistant paint.
4. Store the bike in a dry and sheltered location when not in use to minimize exposure to moisture.

21. Sluggish Acceleration

Description: Sluggish acceleration on the Swagtron EB-6 20″ can result in delayed power delivery and reduced responsiveness.

Cause: The sluggish acceleration may be caused by a weak battery, motor issues, or resistance in the drivetrain.

Troubleshooting:

1. Ensure the battery is fully charged before riding to maximize power output.
2. Inspect the motor and controller for any signs of damage or malfunction.
3. Check for any resistance in the drivetrain and address issues like misaligned chain or sprockets.
4. If the problem persists, consult a bike mechanic or contact Swagtron support for further assistance.

22. Unresponsive Power-Assist

Description: Some users may experience unresponsiveness in the power-assist feature of the Swagtron EB-6 20″.

Cause: Unresponsive power-assist can be due to a malfunctioning sensor, throttle, or electrical connection.

Troubleshooting:

1. Inspect the power-assist sensor and ensure it is clean and free from any obstructions.
2. Check the throttle for proper functioning and replace it if necessary.
3. Examine all electrical connections related to the power-assist system and ensure they are secure.
4. Consider resetting the power-assist settings or updating the bike’s firmware.

23. Difficulty Shifting Gears

Description: Some riders may encounter difficulty in shifting gears smoothly on the Swagtron EB-6 20″, affecting ride comfort and performance.

Cause: Difficulty in shifting gears can result from misadjusted shifters, cable tension issues, or worn-out drivetrain components.

Troubleshooting:

1. Inspect the shifters and adjust them to ensure smooth gear changes.
2. Check the cable tension and adjust it as needed to improve gear shifting.
3. Inspect the chain and drivetrain components for wear, and replace them if necessary.
4. If the problem persists, seek assistance from a bike mechanic for a more thorough inspection and adjustment.

24. Loose Handlebar Grips

Description: Loose handlebar grips can cause discomfort and affect handling on the Swagtron EB-6 20″.

Cause: Handlebar grips can become loose due to regular use and vibrations.

Troubleshooting:

1. Apply grip glue or double-sided tape to the handlebars before installing the grips to enhance adhesion.
2. Tighten the grip clamps or locking rings to secure the grips in place.
3. Consider using lock-on grips with integrated clamps for a more secure fit.
4. If the grips are worn or damaged, replace them with new ones for better grip and comfort.

25. Uneven Suspension Performance

Description: Uneven suspension performance can lead to an imbalanced and uncomfortable ride on the Swagtron EB-6 20″.

Cause: The suspension may be improperly adjusted, have worn-out components, or suffer from oil leakage.

Troubleshooting:

1. Adjust the suspension settings to match your riding preferences and terrain.
2. Inspect the suspension components for wear or damage and replace them if needed.
3. Check for any signs of oil leakage from the suspension and address it promptly.
4. Consider regular maintenance of the suspension system to ensure optimal performance.

Swagtron EB-6 20″ Electric Bike User Reviews

Positive Reviews from Swagtron EB-6 20″ Electric Bike Users

• Many users were satisfied with the power-assist feature, which provided them with a little extra boost while pedaling, making riding effortless and enjoyable.
• Users praised the 20″ wheels that allowed them to confidently conquer various terrains, providing a smooth and comfortable riding experience.
• The dual-disc brake system received positive feedback for its convenience and effectiveness in ensuring maximum safety and control during rides.
• Several users appreciated the durable 6061-series aluminum-alloy frame, which added to the bike’s overall sturdiness and reliability.
• The adjustable seat was well-received as it allowed users to find their preferred riding position, enhancing their comfort during long rides.

Overall, customers seemed pleased with the Swagtron EB-6 20″ Electric Bike, expressing satisfaction with its performance, build quality, and versatile features.

Negative User Reviews of the Swagtron EB-6 20″ Electric Bike

• Some users were not satisfied with the bike’s limited range, especially in colder weather conditions, which affected their riding experience.
• Several users mentioned issues with the chain, such as frequent slippage or excessive noise, which affected the bike’s overall performance.
• Some users reported electrical malfunctions, including unresponsive power-assist and inaccurate battery indicators, causing inconvenience during rides.
• A few users experienced difficulties in folding the bike, citing misaligned folding mechanisms or stuck parts, leading to frustration during storage or transportation.
• Uneven tire wear was mentioned by some users, affecting the bike’s traction and handling, and requiring frequent maintenance.

Despite these negative experiences, it is worth noting that the majority of users were satisfied with their Swagtron EB-6 20″ Electric Bike purchase, praising its overall quality, design, and performance.

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Swagtron EB-6 20″ Electric Bike Manual

You can find the Swagtron EB-6 20″ Electric Bike operating instructions and user manual on the manufacturer’s official website. The manual provides essential information on how to assemble, operate, and maintain the electric bike properly. It is recommended to read and follow the manual carefully to ensure the best performance and longevity of the bike.

Swagtron EB-6 20″ Frequently Asked Questions

1. How far can the Swagtron EB-6 20″ go on a single charge?

The Swagtron EB-6 20″ Electric Bike offers a maximum operating range of up to 20 miles on a single charge, depending on factors such as rider weight, terrain, and assist level used during the ride.

2. How fast can the Swagtron EB-6 20″ Electric Bike go?

The Swagtron EB-6 20″ Electric Bike can reach speeds of up to 18.6 miles per hour, thanks to its powerful 350W motor and seven-speed Shimano gears.

3. Can the Swagtron EB-6 20″ be used off-road?

Yes, the Swagtron EB-6 20″ Electric Bike is designed to handle various terrains, including off-road trails, thanks to its high-volume 4-inch fat tires and durable construction.

4. Is the battery removable for charging?

Yes, the Swagtron EB-6 20″ Electric Bike features a 36V rechargeable lithium-ion battery that can be easily removed for charging, making it convenient to keep the bike powered up.

5. Can children use the Swagtron EB-6 20″ Electric Bike?

The Swagtron EB-6 20″ Electric Bike is recommended for children aged 7 to 15 years, making it a suitable option for younger riders under adult supervision.

Conclusion

When encountering any problems with the Swagtron EB-6 20″ Electric Bike, it is essential to refer to the user manual provided by the manufacturer. Additionally, customers can seek assistance from the official customer service or authorized service centers for expert guidance and support. Proper maintenance and adherence to the operating instructions will ensure a safe and enjoyable riding experience with the Swagtron EB-6 20″ Electric Bike.