Cube Elly Cruise Hybrid Common Problems and Troubleshooting

As enthusiasts of eBikes, our exploration at Ride Review led us to the impressive Cube Elly Cruise Hybrid. This electric bike, known for its sleek design and remarkable features, has earned its place in our lineup. However, like any sophisticated piece of technology, even the Cube Elly Cruise Hybrid is not immune to certain challenges.

Two standout components of this bike – the strategically positioned kickstand and the adaptable Bosch PowerPack – contribute to its overall appeal. The kickstand’s placement near the back eliminates pedal lock issues, and the option to upgrade to a more potent battery enhances its versatility. Despite these advantages, our experiences have unveiled a few common problems that riders may encounter, adding an extra layer of consideration for potential owners.

This article aims to shed light on these issues and provide practical troubleshooting tips. Whether it’s the Bosch Purion display’s simplicity leaving riders yearning for more information or the slightly lower maximum pedal cadence affecting speed enthusiasts, we explore real experiences with the Cube Elly Cruise Hybrid. Join us as we navigate through potential hurdles and offer insights into optimizing your riding experience with this exceptional eBike.

Specifications

Name of the Specification	Description of the Specification
Price	$2,999.00
Type	eBike
Class	Class 1
Release Year	2019
Brake Type	Hydraulic Disc Brakes
Drive Type	Mid-Drive
Frame Material	Aluminum
Gears	7
Max Range (mi)	60 mi
Top Speed (mph)	20 mph
Watts	250
Weight (lbs)	54 lbs
Weight Capacity (lbs)	265 lbs
Wheels	2
Wheel Diameter (in)	28 in
Wheel Width (in)	1.65 in

Features

Commuter
Urban

Neighborhood
Fenders
Headlight

Integrated Taillight
Rear Rack
LCD Display

Kickstand
Chain Guard
Suspension Seat Post

Buy at Cube

Causes of Common Problems with the Cube Elly Cruise Hybrid

As with any complex machinery, the Cube Elly Cruise Hybrid may encounter common problems that riders should be aware of. In the following sections, we will delve into the possible causes behind these issues and provide practical solutions to address them, ensuring a smoother and more enjoyable riding experience.

Understanding the root causes of common problems is crucial for proactive troubleshooting. Whether it’s related to components, software, or user practices, this article aims to equip Cube Elly Cruise Hybrid owners with the knowledge needed to identify, prevent, and resolve potential issues. Stay tuned for insightful solutions and hands-on tips to keep your eBike in top-notch condition.

Cube Elly Cruise Hybrid Electric Bike Common Problems and Troubleshooting

1. Battery Charging Issues

Description of the Problem: Riders may face difficulties with charging the Cube Elly Cruise Hybrid battery.
Cause of the Problem: Loose connections, faulty charger, or issues with the battery itself can lead to charging problems.
Troubleshooting Step-by-Step: Check and secure all connections, try an alternate charger if available, and inspect the battery for any visible damage. If issues persist, consult the manufacturer or authorized service center.

2. Display Malfunctions

Description of the Problem: Users may experience malfunctions or inaccuracies in the Cube Elly Cruise Hybrid’s display.
Cause of the Problem: Software glitches, loose connections, or display unit malfunctions could be responsible for display issues.
Troubleshooting Step-by-Step: Restart the bike, check for loose cables, and ensure the display is securely connected. If problems persist, update firmware if available or contact technical support for further assistance.

3. Brake System Inefficiency

Description of the Problem: Riders may notice reduced effectiveness or unusual behavior in the Cube Elly Cruise Hybrid’s brake system.
Cause of the Problem: Issues with brake pads, hydraulic fluid, or misalignment could result in braking inefficiency.
Troubleshooting Step-by-Step: Inspect brake pads for wear, check hydraulic fluid levels, and ensure proper alignment of the brake components. If problems persist, seek professional assistance to address brake system issues.

4. Motor Performance Fluctuations

Description of the Problem: Users might experience fluctuations or inconsistency in the Cube Elly Cruise Hybrid’s motor performance.
Cause of the Problem: Issues with motor connections, battery health, or software glitches can lead to motor performance problems.
Troubleshooting Step-by-Step: Check motor connections, ensure the battery is adequately charged, and update firmware if available. If the problem persists, consult the manufacturer or authorized service center for motor-related diagnostics and repairs.

5. Gear Shifting Challenges

Description of the Problem: Riders may encounter difficulties while shifting gears on the Cube Elly Cruise Hybrid.
Cause of the Problem: Misadjustment, cable issues, or derailleur problems can contribute to challenges in gear shifting.
Troubleshooting Step-by-Step: Inspect and adjust gear cables, ensure proper derailleur alignment, and check for any obstructions. If problems persist, consult a bike mechanic or the manufacturer for a more in-depth inspection and adjustment.

6. Unusual Noises from the Drive System

Description of the Problem: Riders may hear unexpected noises emanating from the Cube Elly Cruise Hybrid’s drive system during operation.
Cause of the Problem: Loose components, misalignment, or worn-out parts in the drive system can lead to unusual sounds.
Troubleshooting Step-by-Step: Inspect and tighten loose components, check for misalignment, and examine drivetrain parts for signs of wear. If noises persist, seek professional assistance to identify and address the root cause.

7. Connectivity Issues with Electric Components

Description of the Problem: Users may encounter problems with the connectivity of electric components such as lights, display, or motor.
Cause of the Problem: Faulty wiring, loose connections, or electronic component malfunctions can result in connectivity issues.
Troubleshooting Step-by-Step: Inspect wiring for damage, ensure secure connections, and restart the bike. If issues persist, consult the manufacturer’s guidelines or contact technical support for assistance.

8. Inconsistent Pedal Assistance

Description of the Problem: Riders might experience inconsistent levels of pedal assistance from the Cube Elly Cruise Hybrid’s motor.
Cause of the Problem: Sensor malfunctions, battery health, or software glitches could contribute to variations in pedal assistance.
Troubleshooting Step-by-Step: Check sensor connections, ensure the battery is charged, and update firmware if applicable. If the issue persists, seek professional assistance to diagnose and resolve motor-related problems.

9. Unresponsive Display

Description of the Problem: Users may encounter situations where the Cube Elly Cruise Hybrid’s display becomes unresponsive or fails to provide real-time information.
Cause of the Problem: Software glitches, display unit malfunctions, or loose connections can lead to unresponsive displays.
Troubleshooting Step-by-Step: Restart the bike, check for loose cables, and ensure the display is securely connected. If the problem persists, consult the manufacturer or authorized service center for further assistance.

10. Rapid Battery Drain

Description of the Problem: Riders might notice an unexpectedly rapid depletion of the Cube Elly Cruise Hybrid’s battery charge.
Cause of the Problem: Excessive use of power-hungry features, aged battery, or software issues can contribute to rapid battery drain.
Troubleshooting Step-by-Step: Monitor power-hungry features, consider a battery replacement if necessary, and update firmware if available. If issues persist, consult the manufacturer or authorized service center for a comprehensive battery assessment.

11. Unstable Handling on Bumpy Terrain

Description of the Problem: Riders may experience instability or discomfort while navigating bumpy terrain with the Cube Elly Cruise Hybrid.
Cause of the Problem: Inadequate suspension, tire pressure issues, or misalignment can contribute to unstable handling on rough surfaces.
Troubleshooting Step-by-Step: Adjust suspension settings if available, check and optimize tire pressure, and inspect for any misalignment in the frame or components. If problems persist, consider upgrading suspension components or consult a bike mechanic for further assistance.

12. Difficulty in Gear Shifting

Description of the Problem: Users might encounter challenges or resistance when trying to shift gears on the Cube Elly Cruise Hybrid.
Cause of the Problem: Misadjusted derailleurs, worn-out shift cables, or improper chain tension can impede smooth gear shifting.
Troubleshooting Step-by-Step: Inspect and adjust derailleurs, replace worn-out shift cables, and ensure proper chain tension. If difficulties persist, seek professional assistance for a thorough inspection and adjustment of the bike’s gearing system.

13. Uneven Motor Assistance

Description of the Problem: Riders may notice uneven levels of assistance from the Cube Elly Cruise Hybrid’s motor, leading to an inconsistent riding experience.
Cause of the Problem: Sensor malfunctions, battery issues, or software glitches can result in variations in motor assistance.
Troubleshooting Step-by-Step: Check sensor connections, ensure the battery is adequately charged, and update firmware if applicable. If the problem persists, seek professional assistance to diagnose and address motor-related issues.

14. Unreliable Brake Performance

Description of the Problem: Users may experience unreliable or inconsistent braking performance with the Cube Elly Cruise Hybrid.
Cause of the Problem: Brake pad wear, fluid leakage, or misalignment in the brake system can contribute to unreliable brake performance.
Troubleshooting Step-by-Step: Inspect and replace worn brake pads, check for fluid leakage, and ensure proper alignment of the brake components. If issues persist, seek professional assistance for a comprehensive inspection and maintenance of the brake system.

15. Difficulty in Battery Replacement

Description of the Problem: Users may encounter challenges or confusion when attempting to replace the Cube Elly Cruise Hybrid’s battery.
Cause of the Problem: Lack of clear instructions, unfamiliarity with the battery compartment, or compatibility issues can make battery replacement difficult.
Troubleshooting Step-by-Step: Refer to the manufacturer’s guidelines for detailed instructions on battery replacement, identify and understand the battery compartment, and ensure compatibility with the replacement battery. If uncertainties persist, seek assistance from the manufacturer’s customer support or a professional bike mechanic.

16. Display Freezing or Lagging

Description of the Problem: Users may encounter situations where the Cube Elly Cruise Hybrid’s display freezes or experiences noticeable lag during operation.
Cause of the Problem: Software glitches, insufficient processing power, or outdated firmware can contribute to display freezing or lagging issues.
Troubleshooting Step-by-Step: Restart the bike, check for available firmware updates, and ensure the display has sufficient processing power. If problems persist, consult the manufacturer’s guidelines or contact technical support for further assistance.

17. Limited Range Despite Full Charge

Description of the Problem: Riders might notice a limited range on the Cube Elly Cruise Hybrid, even when the battery is fully charged.
Cause of the Problem: Aging battery, power-hungry features, or inaccurate battery level readings can result in a reduced range despite a full charge.
Troubleshooting Step-by-Step: Consider a battery replacement if necessary, monitor and manage power-hungry features, and calibrate the battery level indicator. If range limitations persist, consult the manufacturer or authorized service center for a comprehensive battery assessment.

18. Wheel Alignment Challenges

Description of the Problem: Users may encounter difficulties in maintaining proper wheel alignment on the Cube Elly Cruise Hybrid.
Cause of the Problem: Loose axle nuts, misaligned dropouts, or improper assembly can lead to wheel alignment challenges.
Troubleshooting Step-by-Step: Check and tighten axle nuts, inspect dropout alignment, and ensure proper assembly of the wheel. If alignment issues persist, seek professional assistance to correct and align the wheels properly.

19. Unresponsive Pedal Assist

Description of the Problem: Riders may encounter situations where the Cube Elly Cruise Hybrid’s pedal assist system becomes unresponsive or inconsistent.
Cause of the Problem: Sensor malfunctions, battery health, or software glitches can result in unresponsiveness or inconsistency in the pedal assist system.
Troubleshooting Step-by-Step: Check sensor connections, ensure the battery is adequately charged, and update firmware if applicable. If the issue persists, seek professional assistance to diagnose and resolve pedal assist-related problems.

20. Difficulty in Upgrading Battery

Description of the Problem: Users may encounter challenges or confusion when attempting to upgrade the Cube Elly Cruise Hybrid’s battery to a higher capacity.
Cause of the Problem: Lack of clear instructions, compatibility issues, or unfamiliarity with the upgrade process can make battery upgrading difficult.
Troubleshooting Step-by-Step: Refer to the manufacturer’s guidelines for detailed instructions on battery upgrades, identify and understand the upgrade process, and ensure compatibility with the new battery. If uncertainties persist, seek assistance from the manufacturer’s customer support or a professional bike mechanic.

21. Unusual Vibrations During Operation

Description of the Problem: Riders may feel unexpected vibrations while operating the Cube Elly Cruise Hybrid.
Cause of the Problem: Misaligned wheels, loose components, or worn-out bearings can lead to unusual vibrations during operation.
Troubleshooting Step-by-Step: Inspect and align wheels, tighten loose components, and check for signs of wear in bearings. If vibrations persist, seek professional assistance for a comprehensive inspection and maintenance of the bike’s components.

22. Unintended Motor Activation

Description of the Problem: Users may experience situations where the Cube Elly Cruise Hybrid’s motor activates unintentionally.
Cause of the Problem: Sensor malfunctions, loose connections, or software glitches can lead to unintended motor activation.
Troubleshooting Step-by-Step: Check sensor connections, ensure all wiring is secure, and update firmware if applicable. If the issue persists, consult the manufacturer or authorized service center for a thorough examination of the motor system.

23. Difficulty in Adjusting Suspension Settings

Description of the Problem: Riders may encounter challenges or confusion when trying to adjust the suspension settings on the Cube Elly Cruise Hybrid.
Cause of the Problem: Lack of clear instructions, unfamiliarity with the suspension system, or component malfunctions can make suspension adjustments difficult.
Troubleshooting Step-by-Step: Refer to the manufacturer’s guidelines for detailed instructions on suspension adjustments, identify and understand the suspension components, and ensure proper functionality. If difficulties persist, seek assistance from the manufacturer’s customer support or a professional bike mechanic.

24. Inconsistent Electronic Display Readings

Description of the Problem: Users may notice inconsistencies or inaccuracies in the electronic display readings of the Cube Elly Cruise Hybrid.
Cause of the Problem: Software glitches, electronic component malfunctions, or loose connections can result in inconsistent display readings.
Troubleshooting Step-by-Step: Restart the bike, check for loose cables, and ensure all electronic components are securely connected. If inconsistencies persist, update firmware if available or consult the manufacturer for further guidance.

25. Difficulty in Resolving Software Updates

Description of the Problem: Users may encounter challenges or errors when attempting to update the Cube Elly Cruise Hybrid’s software.
Cause of the Problem: Connectivity issues, incompatible update files, or software conflicts can hinder the smooth updating of the bike’s software.
Troubleshooting Step-by-Step: Ensure a stable internet connection, use compatible update files, and follow the manufacturer’s guidelines for software updates. If difficulties persist, contact technical support or the manufacturer for assistance in resolving software update issues.

Cube Elly Cruise Hybrid Electric Bike User Reviews

Positive Reviews from Cube Elly Cruise Hybrid Users

Many users express satisfaction with the well-positioned kickstand, located near the back of the frame, preventing pedal lock and offering adjustable settings for convenience.
Riders appreciate the flexibility to upgrade the battery pack from 400 to 500, providing a customizable experience based on individual preferences and riding needs.
The Bosch PowerPack’s easy charging, both on and off the bike, receives positive feedback, contributing to the overall user-friendly design of the Cube Elly Cruise Hybrid.

Users value the shift detection feature enabled by the Bosch motor, emphasizing a smooth and efficient ride while minimizing drivetrain wear and damage.
Durability is highlighted as a positive aspect, with reinforced eyelets on spokes and rims ensuring the Cube Elly Cruise Hybrid can handle longer rides without sustaining damage.
The hydraulic rim brakes on the Cube Elly Cruise Hybrid receive praise for providing reliable stopping power, instilling confidence and control in riders.

Riders commend the comfort-focused design, including a sprung saddle, angled stem, and swept-back handlebar, creating a relaxed riding position even on uneven surfaces.
Practicality is acknowledged with the mounted platform on the rear rack, making it easy for users to strap on luggage or cargo, enhancing the bike’s everyday usability.
Safety features such as fenders, rear LEDs, and a visible headlight are positively received, allowing users to confidently embark on night rides.

The more intuitive shifting system with the half-grip twist shifter and gear indicator window is praised for enhancing the overall riding experience on the Cube Elly Cruise Hybrid.

Overall, Cube Elly Cruise Hybrid users express satisfaction with various aspects of the electric bike, emphasizing its comfort, versatility, and user-friendly features. The positive feedback indicates that the Cube Elly Cruise Hybrid meets the expectations of riders seeking a reliable and enjoyable e-biking experience.

Negative User Reviews of the Cube Elly Cruise Hybrid

Some users were not satisfied with the limited information provided by the Bosch Purion display, finding it lacking in descriptive or in-depth readings.

Several riders expressed frustration with the lower maximum pedal cadence from the Active Line motor, which requires active gear switching to reach the listed top speed of 20 mph, leading to a less intuitive riding experience.
Concerns were raised about the weight and encumbrance of the suspension fork compared to air suspension alternatives, along with dissatisfaction with the placement of the headlight on the fork arch instead of higher up on the handlebar for improved visibility.
A number of users were disappointed with the inclusion of a 2 AMP charger with the bike, highlighting the availability of faster 4 AMP chargers in other models. Additionally, some expressed concerns about the durability of the charge port cover, describing it as finicky.

Overall, while some users experienced drawbacks with certain features of the Cube Elly Cruise Hybrid, it’s important to note that the majority of users were satisfied with their overall experience with the electric bike. These negative feedback points represent areas where users seek improvements for enhanced usability and convenience.

Cube Elly Cruise Hybrid Manual

The operating instructions for the Cube Elly Cruise Hybrid can be found on the manufacturer’s website. For detailed information on how to use and maintain your e-bike, please refer to the official Cube Bikes website.

Conclusion

After a thorough exploration of the Cube Elly Cruise Hybrid, it is evident that this electric bike offers a commendable blend of comfort, performance, and practicality. With features such as the well-positioned kickstand, customizable battery pack, and safety-focused design, the Cube Elly Cruise Hybrid caters to the needs of riders seeking a reliable and enjoyable e-biking experience.

While the bike showcases several positive attributes, it is essential to acknowledge some areas that users have identified for improvement. Concerns about the Bosch Purion display, pedal cadence, suspension fork, and charger speed indicate that there is room for enhancement in certain aspects of the Cube Elly Cruise Hybrid.

Overall, the majority of users express satisfaction with the Cube Elly Cruise Hybrid, highlighting its strengths and reliability for various riding scenarios. Whether commuting in the city or embarking on longer journeys, this electric bike stands out as a viable option for those seeking a comfortable and easy-to-ride solution.

Cube Elly Cruise Hybrid FAQ

What type of riding is the Cube Elly Cruise Hybrid best suited for?

The Cube Elly Cruise Hybrid is designed for relaxed city riding, commuting, and local travels. Its upright position and smooth mid-motor power make it ideal for these scenarios.

Are there any aspects of the Cube Elly Cruise Hybrid display that users might find lacking?

Some users might find the Bosch Purion display lacking because it is not very descriptive or in-depth with the readings it offers.

Is the Cube Elly Cruise Hybrid equipped with lights for night riding?

Yes, it comes with fenders, two LED lights in the rear, and a highly visible headlight for safe night riding.

How does the charging time of the Cube Elly Cruise Hybrid compare with other eBike models?

The Cube Elly Cruise Hybrid comes with a 2 AMP charger, which is slower compared to models that offer a 4 AMP charger.

What are the unique features of the Bosch motor used in the Cube Elly Cruise Hybrid?

The Bosch motor provides shift detection to help reduce drivetrain wear and damage, ensuring a smooth ride.

What is the weight capacity of the Cube Elly Cruise Hybrid?

The bike has a weight capacity of 120 kg (265 lbs).

How does the shifter on the Cube Elly Cruise Hybrid differ from traditional shifters?

The eBike features a half-grip twist shifter with a gear indicator window, making it more intuitive compared to traditional trigger shifters.

Can the battery on the Cube Elly Cruise Hybrid be upgraded?

Yes, you can upgrade the battery pack from the standard 400 to a more powerful 500, depending on your specific needs.

Does the Cube Elly Cruise Hybrid offer any features that enhance rider comfort?

Yes, the bike is designed for comfort with a sprung saddle, angled stem, and swept-back handlebars for a relaxed riding position.

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