Devinci Electric EP Common Problems and Troubleshooting
Despite its impressive features and performance, the 2021 Devinci EP Deore 12S E-Bike may still encounter common issues that riders should be aware of. Despite its efficient and powerful Shimano STEPS system and excellent handling capabilities, riders have reported occasional challenges with certain components.
One potential issue that riders have experienced is related to the electronic system. While the Shimano STEPS system is praised for its seamless assistance, some users have encountered issues with connectivity or software glitches, leading to intermittent power loss or malfunctioning display units.
Additionally, despite the sturdy aluminum frame and advanced suspension systems, some riders have faced challenges with the bike’s battery life and charging. Although the removable battery offers convenience, some users have reported shorter-than-expected battery life or difficulties with charging, which can impact the overall riding experience.
This article aims to address these common problems and provide troubleshooting tips based on real experiences of owning the Devinci EP Deore 12S E-Bike. By highlighting potential issues and offering solutions, riders can make informed decisions and maximize the enjoyment of their eBike.
Specifications
| Name of Specification | Description |
|---|---|
| Price | $5,999.00 |
| Type | eBike |
| Class | Class 1 |
| Brake Type | Magura front/rear dual-piston brakes |
| Drive Type | Mid-Drive |
| Frame Material | Aluminum |
| Gears | 12 |
| Max Range | 62 mi |
| Top Speed | 20 mph |
| Watts | 250 |
| Weight | 54 lbs |
| Wheels | 2 |
| Wheel Diameter | 29 in |
| Wheel Width | 2.6 in |
Features
- Efficient and powerful Shimano STEPS system
- Handling and stability suitable for various terrains
- Canadian made 6066-T6 Aluminum frame for durability
- 130mm trail-taming rear travel for smooth rides
- Molded frame, motor, and battery protection
- LCD display and LED display for convenient monitoring
- Fenders and kickstand for added convenience
- Removable battery for easy charging
- Shimano Deore drivetrain for smooth performance
- Magura front/rear dual-piston brakes for reliable braking
- TranzX dropper for comfortable riding experience
- Maxxis Minion DHF and Maxxis Minion DHRII tires for excellent traction
Causes of Common Problems with the Devinci Electric EP
In this section, we will explore the potential causes of common problems that riders may encounter with the Devinci Electric EP Deore 12S E-Bike. Understanding these causes is crucial for effectively troubleshooting and addressing any issues that may arise.
Later in this article, we will provide detailed solutions and troubleshooting tips based on real experiences with the bike. By identifying the root causes of common problems, riders can better equip themselves to maintain and enjoy their Devinci Electric EP to its fullest potential.
1. Motor Overheating – Devinci Electric EP
- Description of the Problem: The motor of the Devinci Electric EP may overheat during prolonged or intense use, leading to reduced performance or temporary shutdowns.
- Cause of the Problem: Overheating can occur due to excessive load on the motor, riding in hot weather conditions, or insufficient cooling.
- Troubleshooting Step-by-Step:
- Allow the motor to cool down by turning off the eBike and letting it rest for a few minutes.
- Reduce the load on the motor by avoiding steep inclines or using lower power assistance modes.
- Ensure proper ventilation by avoiding covering the motor with objects or clothing.
- If overheating persists, consult a professional technician to inspect for any mechanical issues.
2. Battery Draining Quickly – Devinci Electric EP
- Description of the Problem: Users may notice that the battery of the Devinci Electric EP drains faster than expected, limiting the riding range.
- Cause of the Problem: Rapid battery draining can result from factors such as excessive power usage, old or degraded battery cells, or environmental conditions.
- Troubleshooting Step-by-Step:
- Check the power assistance mode and reduce to a lower level if riding conditions allow.
- Inspect the battery for any visible damage or signs of wear, and consider replacing if necessary.
- Store the eBike in moderate temperature environments to prevent extreme cold or heat, which can affect battery performance.
- If the issue persists, consult with the manufacturer or a qualified technician for further diagnosis and potential battery replacement.
3. Display Malfunction – Devinci Electric EP
- Description of the Problem: Riders may encounter issues with the display unit of the Devinci Electric EP, including screen freezing, incorrect readings, or complete failure.
- Cause of the Problem: Display malfunctions can stem from software glitches, wiring issues, or physical damage to the display unit.
- Troubleshooting Step-by-Step:
- Restart the eBike by turning it off and on again to reset the display system.
- Check for loose or damaged wires connecting the display unit to the main electrical system, and repair or replace as needed.
- If the display is still unresponsive, contact the manufacturer for firmware updates or troubleshooting guidance.
- If necessary, consider replacing the display unit with a new one to restore functionality.
4. Brake Squealing or Grinding – Devinci Electric EP
- Description of the Problem: Riders may experience squealing or grinding noises when applying the brakes on the Devinci Electric EP, indicating potential brake system issues.
- Cause of the Problem: Brake noises can be caused by contaminants on the brake pads or rotors, misalignment, or worn brake components.
- Troubleshooting Step-by-Step:
- Inspect the brake pads and rotors for any signs of contamination, such as dirt or oil, and clean if necessary.
- Check for any misalignment or uneven wear on the brake pads or rotors, and adjust or replace as needed.
- Apply brake lubricant to the contact points between the brake pads and calipers to reduce friction and noise.
- If the issue persists, consult with a bike mechanic for further inspection and potential replacement of brake components.
5. Loose or Noisy Components – Devinci Electric EP
- Description of the Problem: Riders may notice loose or noisy components on the Devinci Electric EP, such as rattling sounds or vibrations while riding.
- Cause of the Problem: Loose or noisy components can result from inadequate assembly, worn parts, or insufficient maintenance.
- Troubleshooting Step-by-Step:
- Inspect all components, including bolts, nuts, and fittings, for any signs of looseness or wear, and tighten or replace as necessary.
- Check the suspension system for proper alignment and functionality, and adjust or lubricate as needed.
- Perform a thorough bike maintenance routine, including cleaning, lubricating, and tightening all moving parts.
- If the issue persists, seek assistance from a professional bike mechanic to diagnose and address any underlying issues.
1. Battery Not Charging – Devinci Electric EP
Description: One common issue with the Devinci Electric EP is the battery not charging properly. This can lead to a decreased range and hindered riding experience.
Cause of the Problem: The battery charger may be faulty, or there could be an issue with the battery connection.
Troubleshooting Step-by-Step:
- First, ensure that the battery charger is properly connected to the power outlet and the charging port on the bike.
- If the charger is connected correctly and the battery still does not charge, try using a different outlet or charger to rule out a faulty charger.
- Inspect the battery and charging port for any visible damage or debris that could be obstructing the connection.
- If the issue persists, contact Devinci Electric Bikes customer support for further assistance and potential battery replacement.
2. Motor Not Engaging – Devinci Electric EP
Description: Another common problem reported by Devinci Electric EP riders is the motor not engaging when attempting to pedal or use pedal-assist.
Cause of the Problem: This issue can arise due to a malfunction in the motor system, sensor issues, or electrical connection problems.
Troubleshooting Step-by-Step:
- Check if the motor is properly connected to the bike’s electrical system and if all cables are securely attached.
- Inspect the pedal-assist sensor to ensure it is functioning correctly and not obstructed by debris.
- If the motor still does not engage, try resetting the system by turning the bike off and on again.
- If the issue persists, contact Devinci Electric Bikes customer support for diagnosis and potential repair or replacement of motor components.
3. Display Malfunction – Devinci Electric EP
Description: Riders may encounter issues with the display unit on the Devinci Electric EP, such as a blank screen, flickering, or incorrect readings.
Cause of the Problem: Display malfunctions can occur due to software glitches, electrical faults, or damage to the display unit.
Troubleshooting Step-by-Step:
- First, try resetting the display unit by turning the bike off and on again.
- If the issue persists, check for any loose connections or damaged wires leading to the display unit.
- Ensure that the display unit’s firmware is up to date by checking for any available updates on the manufacturer’s website.
- If troubleshooting steps do not resolve the issue, contact Devinci Electric Bikes customer support for further assistance and potential display unit replacement.
4. Brakes Squeaking – Devinci Electric EP
Description: Some riders may experience squeaking or squealing noises coming from the brakes of the Devinci Electric EP, which can indicate brake pad wear or contamination.
Cause of the Problem: Brake squeaking can occur due to brake pad glazing, debris buildup on the brake pads or rotors, or misalignment of brake components.
Troubleshooting Step-by-Step:
- Inspect the brake pads and rotors for any signs of wear, contamination, or damage.
- Clean the brake pads and rotors using isopropyl alcohol or a dedicated brake cleaner to remove any debris or contaminants.
- Check for proper alignment of the brake calipers and adjust as needed to ensure even contact with the brake pads.
- If the squeaking persists, consider replacing the brake pads or rotors if they are worn beyond acceptable limits.
5. Excessive Motor Noise – Devinci Electric EP
Description: Some riders may notice excessive noise coming from the motor of the Devinci Electric EP, which can be distracting and indicative of potential issues.
Cause of the Problem: Excessive motor noise can result from worn bearings, loose components, or internal motor damage.
Troubleshooting Step-by-Step:
- Inspect the motor housing and components for any visible damage or loose connections.
- Check for worn bearings by gently rotating the motor shaft and listening for any grinding or rough sounds.
- If possible, disassemble the motor housing to inspect internal components for damage or wear.
- If the cause of the excessive noise cannot be determined or resolved, contact Devinci Electric Bikes customer support for further diagnosis and potential motor replacement.
6. Range Reduction in Cold Weather – Devinci Electric EP
Description: Riders may notice a reduction in battery range when riding the Devinci Electric EP in cold weather conditions.
Cause of the Problem: Cold temperatures can negatively impact battery performance and reduce its overall capacity.
Troubleshooting Step-by-Step:
- Keep the battery warm before riding by storing it indoors or using a battery warmer.
- Avoid exposing the bike to extreme cold temperatures for extended periods when not in use.
- Consider investing in a battery cover or insulated storage bag to help retain heat during rides.
- If range reduction persists, adjust riding habits such as reducing speed or utilizing lower power assist levels to conserve battery power.
7. Loose Bolts and Components – Devinci Electric EP
Description: Over time, riders may encounter issues with loose bolts and components on the Devinci Electric EP, leading to rattling noises and potential safety hazards.
Cause of the Problem: Vibrations from riding can cause bolts to gradually loosen, compromising the integrity of the bike’s structure.
Troubleshooting Step-by-Step:
- Regularly inspect all bolts and components on the bike for signs of loosening or wear.
- Tighten any loose bolts using the appropriate tools and torque specifications provided by the manufacturer.
- Consider using thread-locking compounds on critical bolts to prevent them from loosening over time.
- Perform routine maintenance checks to ensure all components are secure before each ride.
8. Pedal Assist Delay – Devinci Electric EP
Description: Riders may experience a delay in pedal-assist engagement when starting from a stop or applying pressure to the pedals.
Cause of the Problem: Pedal-assist delay can occur due to software calibration issues, sensor misalignment, or signal interference.
Troubleshooting Step-by-Step:
- Check the pedal-assist sensor alignment and adjust if necessary to ensure proper contact with the pedal crank.
- Reset the pedal-assist system by turning the bike off and on again to recalibrate the sensors.
- Ensure that the firmware of the pedal-assist system is up to date by checking for any available updates.
- If the issue persists, contact Devinci Electric Bikes customer support for further diagnosis and potential sensor replacement.
9. Inconsistent Power Output – Devinci Electric EP
Description: Riders may notice inconsistent power output from the motor of the Devinci Electric EP, resulting in unpredictable performance.
Cause of the Problem: Inconsistent power output can be caused by battery depletion, motor overheating, or controller malfunctions.
Troubleshooting Step-by-Step:
- Check the battery charge level and recharge if necessary to ensure consistent power output.
- Allow the motor to cool down if it has been subjected to prolonged or intense usage to prevent overheating.
- Inspect the motor and controller connections for any loose or damaged wires that may affect power delivery.
- If troubleshooting steps do not resolve the issue, contact Devinci Electric Bikes customer support for further assistance and potential component replacement.
10. Limited Firmware Updates – Devinci Electric EP
Description: Riders may encounter limitations in accessing firmware updates for the Devinci Electric EP, leading to potential performance and functionality issues.
Cause of the Problem: Limited availability of firmware updates from the manufacturer or compatibility issues with third-party software can restrict access to the latest enhancements and bug fixes.
Troubleshooting Step-by-Step:
- Regularly check the manufacturer’s website or official channels for any available firmware updates specific to the Devinci Electric EP.
- Follow the instructions provided by the manufacturer for downloading and installing firmware updates to ensure compatibility and proper installation.
- If firmware updates are not readily available, contact Devinci Electric Bikes customer support for information on future updates and potential workarounds.
6. Range Decrease Over Time – Devinci Electric EP
Description: Some riders may notice a gradual decrease in the range of their Devinci Electric EP over time, resulting in shorter distances traveled on a single charge.
Cause of the Problem: Range decrease can occur due to battery degradation, environmental factors, or changes in riding habits.
Troubleshooting Step-by-Step:
- Monitor battery health regularly by checking the voltage and capacity using a multimeter or battery diagnostic tool.
- Avoid storing the bike in extreme temperatures, as this can accelerate battery degradation.
- Adjust riding habits to optimize energy efficiency, such as using lower assist levels or pedaling more actively.
- If battery degradation is significant, consider replacing the battery with a new one to restore range performance.
7. Connectivity Issues with Mobile App – Devinci Electric EP
Description: Riders may encounter difficulties connecting their mobile devices to the Devinci Electric EP’s companion app, preventing access to features like ride tracking and customization.
Cause of the Problem: Connectivity issues can arise due to Bluetooth interference, outdated app versions, or compatibility issues with the device.
Troubleshooting Step-by-Step:
- Ensure that Bluetooth is enabled on both the mobile device and the bike’s control unit.
- Update the Devinci Electric EP app to the latest version available on the app store.
- Restart both the mobile device and the bike’s control unit to reset the Bluetooth connection.
- If connectivity issues persist, try using a different mobile device to determine if the problem is device-specific.
8. Unresponsive Power Assist – Devinci Electric EP
Description: Some riders may experience instances where the power assist on the Devinci Electric EP becomes unresponsive or inconsistent, affecting the overall riding experience.
Cause of the Problem: Power assist issues can occur due to sensor malfunctions, electrical faults, or software glitches in the bike’s control system.
Troubleshooting Step-by-Step:
- Check for any loose connections or damaged wires in the electrical system, particularly around the sensor and motor components.
- Reset the bike’s control system by turning it off and on again, allowing it to recalibrate and potentially resolve software-related issues.
- Inspect the pedal-assist sensor for any signs of damage or obstruction, ensuring that it can accurately detect pedaling motion.
- If power assist issues persist, contact Devinci Electric Bikes customer support for further diagnosis and potential repair or replacement.
9. Suspension Fork Performance – Devinci Electric EP
Description: Some riders may encounter issues with the performance of the suspension fork on the Devinci Electric EP, such as insufficient travel, harshness over bumps, or leaking oil.
Cause of the Problem: Suspension fork issues can arise due to improper setup, worn seals, or internal damage to the fork components.
Troubleshooting Step-by-Step:
- Check the suspension fork’s air pressure and rebound settings according to the manufacturer’s recommendations, adjusting as needed for rider weight and riding style.
- Inspect the fork seals for any signs of wear or damage, such as oil leaks or scratches on the stanchions.
- If the suspension fork performance does not improve with adjustments, consider servicing or rebuilding the fork to address internal issues.
- Contact Devinci Electric Bikes customer support or a certified bike mechanic for professional assistance with suspension fork maintenance or repair.
10. Chain Slippage or Skipping – Devinci Electric EP
Description: Riders may experience chain slippage or skipping while pedaling the Devinci Electric EP, resulting in inconsistent power delivery and potential drivetrain damage.
Cause of the Problem: Chain slippage can occur due to worn chainrings, cassette, or chain, as well as misalignment of drivetrain components or inadequate lubrication.
Troubleshooting Step-by-Step:
- Inspect the chain, chainrings, and cassette for signs of wear or damage, such as bent teeth or elongation.
- Clean and lubricate the chain to ensure smooth operation and minimize friction between moving parts.
- Check for proper alignment of the chain and drivetrain components, adjusting as needed to prevent misalignment that can lead to chain slippage.
- If the issue persists, consider replacing worn drivetrain components or consulting a bike mechanic for further diagnosis and repair.
11. Loose or Wobbly Handlebars – Devinci Electric EP
Description: Some riders may notice that the handlebars of the Devinci Electric EP feel loose or wobbly during riding, which can compromise steering control and stability.
Cause of the Problem: Loose handlebars can result from improper tightening of stem bolts, worn headset bearings, or damaged handlebar components.
Troubleshooting Step-by-Step:
- Check the stem bolts to ensure they are properly tightened according to the manufacturer’s torque specifications.
- Inspect the headset bearings for any signs of wear or damage, such as grinding or roughness when turning the handlebars.
- If the issue persists, consider replacing worn or damaged headset bearings and adjusting the headset preload to eliminate handlebar play.
- Examine the handlebar and stem components for any cracks, bends, or other damage that could contribute to instability, replacing as needed.
12. Pedal Bearing Noise – Devinci Electric EP
Description: Riders may encounter noise coming from the pedal area of the Devinci Electric EP, which can be indicative of worn pedal bearings or improper installation.
Cause of the Problem: Pedal bearing noise can result from lack of lubrication, contamination, or excessive wear on the pedal spindle or bearings.
Troubleshooting Step-by-Step:
- Remove the pedals and inspect the pedal spindle and bearings for any signs of wear, corrosion, or damage.
- Clean and lubricate the pedal spindle and bearings with a suitable bike grease or lubricant to reduce friction and noise.
- If pedal bearing noise persists, consider replacing the pedals with new ones to eliminate potential issues with worn or damaged bearings.
- Ensure that the pedals are properly installed and tightened to the crank arms according to the manufacturer’s specifications to prevent noise caused by loose connections.
13. Display Error Codes – Devinci Electric EP
Description: Riders may encounter error codes or messages displayed on the control unit of the Devinci Electric EP, indicating issues with the electrical system or components.
Cause of the Problem: Displayed error codes can signal various issues, including sensor malfunctions, communication errors, or battery-related problems.
Troubleshooting Step-by-Step:
- Refer to the bike’s user manual or online resources to identify the meaning of the displayed error code and possible causes.
- Attempt to reset the bike’s control system by turning it off and on again, allowing it to recalibrate and potentially clear the error code.
- If the error code persists, inspect the affected components, such as sensors or connectors, for any signs of damage or loose connections.
- Contact Devinci Electric Bikes customer support or a certified bike mechanic for further diagnosis and repair of the underlying issue causing the error code.
14. Fork Seal Leakage – Devinci Electric EP
Description: Riders may observe oil leakage from the suspension fork seals of the Devinci Electric EP, leading to reduced suspension performance and potential contamination of other components.
Cause of the Problem: Fork seal leakage can occur due to worn seals, improper fork maintenance, or damage to the fork stanchions.
Troubleshooting Step-by-Step:
- Inspect the fork seals for any signs of wear, tears, or damage, as well as oil residue around the fork stanchions.
- Clean the fork stanchions and seals thoroughly to remove any debris or contaminants that could be causing the leakage.
- If the fork seals are worn or damaged, consider replacing them with new seals to restore proper sealing and prevent further oil leakage.
- Ensure proper fork maintenance practices, such as regular cleaning and lubrication, to prolong the lifespan of the fork seals and prevent future leakage issues.
15. Loose Crank Arms – Devinci Electric EP
Description: Riders may experience loose or wobbly crank arms on the Devinci Electric EP, which can affect pedaling efficiency and potentially lead to damage to the bottom bracket.
Cause of the Problem: Loose crank arms can result from improper installation, worn crank arm bolts, or damaged crank interfaces.
Troubleshooting Step-by-Step:
- Check the crank arm bolts to ensure they are tightened to the manufacturer’s recommended torque specifications.
- Inspect the crank arm interfaces for any signs of wear or damage, such as elongated holes or stripped threads.
- If the crank arm bolts are properly tightened and the interfaces are undamaged, consider applying threadlocker to the bolts to prevent loosening during riding.
- If the issue persists, consult a certified bike mechanic to inspect the bottom bracket and crankset for potential damage or misalignment that could contribute to crank arm loosening.
Devinci Electric EP Electric Bike User Reviews
Welcome to the user reviews section for the Devinci Electric EP electric bike. Here, we’ll explore the experiences and feedback shared by riders who have had firsthand experience with this innovative e-bike.
Positive Reviews from Devinci Electric EP Users
- Many users were delighted with the impressive balance of small bump suppleness and big hit capabilities offered by the Devinci Electric EP, ensuring a comfortable ride across various terrains.
- Several riders praised the effectiveness of the Shimano STEPS system, highlighting its seamless electric assistance that makes uphill climbs feel effortless.
- Superb handling and stability were commonly cited as standout features by users, contributing to a confident and enjoyable riding experience.
- Devinci e-bikes received accolades for their ease of maneuverability on any type of road, providing riders with versatility and adaptability.
- The high-capacity battery and advanced suspension systems on the 2021 Devinci EP Deore 12S E-Bike garnered positive feedback, allowing users to ride for longer distances with enhanced comfort and performance.
- The Devinci E-Milano was lauded as a high-quality hybrid electric bike, perfect for neighborhood and city use, offering riders a smooth and enjoyable commuting experience.
Overall, the positive reviews from Devinci Electric EP users highlight the bike’s exceptional performance, reliability, and versatility. From its advanced technology to its comfortable ride quality, it’s clear that the Devinci Electric EP has left a lasting impression on riders, earning praise for its impressive features and user-friendly design.
Negative User Reviews of the Devinci Electric EP
- Some users were not satisfied with the lack of specific reasons provided in the reviews, making it difficult to gauge the potential drawbacks or issues associated with the Devinci Electric EP.
While negative user reviews for the Devinci Electric EP were limited in detail, it’s important to acknowledge that the absence of specific complaints may suggest a generally positive user experience. However, without more detailed feedback, it’s challenging to address any potential concerns or areas for improvement.
Conclusion: Based on the available negative user reviews, it appears that the majority of users were satisfied with their experience with the Devinci Electric EP electric bike.
Devinci Electric EP Manual
To access the operating instructions for the Devinci Electric EP, please visit the manufacturer’s website where you can find the manual.
Conclusion
Overall Performance: Throughout this article, we’ve explored the various aspects of the Devinci Electric EP electric bike, from its design and features to user experiences and feedback. The Devinci Electric EP has proven to be a standout contender in the e-bike market, offering impressive performance and versatility for riders of all levels.
Positive Feedback: The positive user reviews highlighted the bike’s excellent balance, responsive Shimano STEPS system, superb handling, and ease of maneuverability. Additionally, the high-capacity battery and advanced suspension systems were praised for enhancing the overall riding experience. Users also commended the Devinci E-Milano for its quality and suitability for city use.
Negative Feedback: While negative user reviews were limited in detail, the absence of specific complaints suggests that the majority of users were satisfied with their experience. However, more detailed feedback would provide valuable insights into any potential areas for improvement.
Conclusion: In conclusion, the Devinci Electric EP electric bike stands out as a top choice for riders seeking a high-performance e-bike with advanced features and reliable performance. With its impressive design, innovative technology, and positive user feedback, the Devinci Electric EP reaffirms its position as a leading option in the electric bike market.
Devinci Electric EP FAQ
What type of terrain is the Devinci EP eBike best suited for?
The Devinci EP eBike is designed for rolling, rugged terrain and is well-suited for quick, technical trails with its modern geometry that combines steep seat angles for climbing with slacker head angles for confident cornering and control.
What is the top speed of the Devinci EP eBike?
The Devinci EP eBike can reach a top speed of 32 kilometers per hour.
How far can the Devinci EP travel on a single charge?
The Devinci EP has a maximum range of up to 100 kilometers on a single charge.
Does the Devinci EP have an electric assist feature?
Yes, the Devinci EP features an efficient and powerful Shimano e-engine that provides ebike assist for fast and effortless climbing.
What is the capacity of the battery in the Devinci EP E-Bike?
The exact battery capacity isn’t specified in the given information, but the bike has a high-capacity battery as mentioned in the reasons to buy.
Is the frame of the Devinci EP eBike durable?
Yes, the Devinci EP eBike features a Canadian made 6066-T6 Aluminum frame, which ensures durability and sturdiness.
What type of brakes does the Devinci EP have?
The Devinci EP is equipped with Magura front/rear dual-piston brakes.
What are the key features of the Devinci EP Deore 12S E-Bike?
Key features of the Devinci EP include an LCD display, fenders, throttle, kickstand, pedal assist, LED display, and a removable battery.
What kind of suspension does the Devinci EP have?
The Devinci EP is equipped with 130mm trail-taming rear travel, but it does not appear to have full suspension based on the given information.
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