GEN3 The Stride Common Problems

The GEN3 The Stride electric commuter bike presents itself as a formidable choice, boasting a powerful 500W Bafang rear hub motor and an integrated 500Wh battery. However, even with its impressive features, this bike is not immune to potential issues.

One notable feature of The Stride is its robust motor, delivering a peak power of 900W and 65 N/m of torque. Yet, despite this power, users have reported some common problems. For instance, while the bike facilitates effortless riding with its five pedal assist levels, some riders have encountered issues with the LCD display and have suggested improvements in its functionality. Moreover, although The Stride offers a commendable range of up to 40 miles on a single charge, the relatively long charging time may pose an inconvenience for some commuters.

Furthermore, despite its high-quality components such as the Shimano Drivetrain and custom-made brakes with LED lights, there are areas where the bike could be enhanced. Some users have pointed out that a larger front chainring would provide better gearing options, improving the overall riding experience.

This article aims to shed light on these common problems and provide troubleshooting tips to ensure a smoother experience for owners of The Stride. By addressing these issues and sharing real experiences, riders can make informed decisions and maximize the enjoyment of their electric commuter bike.

Specifications

Features

• Urban
• Commuter
• Rear Rack
• LCD Display
• Headlight
• Integrated Taillight
• Kicktail
• Fenders
• Throttle
• Buy at GEN3

Causes of Common Problems with the GEN3 The Stride

In this section, we will explore the causes behind the common problems experienced with the GEN3 The Stride electric commuter bike. By identifying these issues, we can better understand how to address and resolve them effectively.

Later in this article, we will delve into potential solutions and troubleshooting techniques to help riders overcome these common problems and ensure a smoother experience with their GEN3 The Stride electric bike.

LCD Display Malfunction – GEN3 The Stride

• Description of the problem: The LCD display on the GEN3 The Stride electric bike may malfunction, displaying incorrect information, flickering, or not turning on at all.

• Cause of the problem: This issue can occur due to loose connections, water damage, or a faulty display unit.

• Troubleshooting step-by-step:

  1. Check all connections between the LCD display and the main electrical components to ensure they are secure.
  2. Inspect the display unit for any signs of water damage. If present, dry the unit thoroughly and consider waterproofing measures.
  3. If the issue persists, contact the manufacturer or a certified technician for further diagnosis and potential replacement of the LCD display unit.

Battery Not Charging – GEN3 The Stride

• Description of the problem: The battery of the GEN3 The Stride electric bike may fail to charge properly, leading to a depleted battery even after plugging in for charging.

• Cause of the problem: This issue can be caused by a faulty charger, improper charging technique, or a malfunctioning battery.

• Troubleshooting step-by-step:

  1. Ensure that the charger is properly plugged into both the power outlet and the charging port of the bike.
  2. Verify that the charging cable and connectors are not damaged or frayed.
  3. If possible, try using a different charger to rule out any issues with the original charger.
  4. If the battery still does not charge, contact the manufacturer for assistance or consider seeking professional repair services.

Motor Stalling – GEN3 The Stride

• Description of the problem: The motor of the GEN3 The Stride electric bike may experience intermittent stalling or complete failure while in use.

• Cause of the problem: Motor stalling can occur due to overheating, electrical issues, or mechanical failures within the motor assembly.

• Troubleshooting step-by-step:

  1. Allow the motor to cool down if it has been operating continuously for an extended period.
  2. Check all electrical connections related to the motor for any signs of damage or loose connections.
  3. If the motor continues to stall, consult the user manual for specific troubleshooting steps provided by the manufacturer.
  4. If the issue persists, contact the manufacturer or a qualified technician for further diagnosis and repair.

Brake Noise – GEN3 The Stride

• Description of the problem: The brakes of the GEN3 The Stride electric bike may produce excessive noise during braking, such as squealing, grinding, or rubbing.

• Cause of the problem: Brake noise can be caused by contamination, misalignment, or wear and tear of brake components.

• Troubleshooting step-by-step:

  1. Inspect the brake pads for any signs of contamination, such as dirt, oil, or debris. Clean the brake pads and rotor thoroughly if necessary.
  2. Check the alignment of the brake calipers and adjust as needed to ensure proper positioning.
  3. Replace worn brake pads or brake rotors if they are significantly worn down or damaged.
  4. If the brake noise persists, seek professional assistance from a bike mechanic or contact the manufacturer for further guidance.

Range Decrease – GEN3 The Stride

• Description of the problem: The range of the GEN3 The Stride electric bike may decrease over time, resulting in shorter distances traveled on a single charge.

• Cause of the problem: Range decrease can be attributed to factors such as battery degradation, increased weight load, or riding conditions.

• Troubleshooting step-by-step:

  1. Monitor the battery health and performance regularly using the bike’s display or a battery health diagnostic tool.
  2. Avoid overcharging or deep discharging the battery, as this can accelerate battery degradation.
  3. Reduce the weight load on the bike by removing unnecessary accessories or cargo when not needed.
  4. Adjust riding habits, such as reducing speed or utilizing pedal-assist modes more efficiently, to conserve battery power.

Charger Overheating – GEN3 The Stride

• Description of the problem: The charger of the GEN3 The Stride electric bike may overheat during charging, posing a safety risk and potentially damaging the charger or battery.

• Cause of the problem: Charger overheating can occur due to a faulty charger, inadequate ventilation during charging, or prolonged charging sessions.

• Troubleshooting step-by-step:

  1. Disconnect the charger from the power outlet and allow it to cool down before attempting to use it again.
  2. Ensure that the charger is placed in a well-ventilated area during charging to prevent overheating.
  3. If the problem persists, discontinue use of the charger and contact the manufacturer for a replacement or alternative solution.

Chain Slipping – GEN3 The Stride

• Description of the problem: The chain of the GEN3 The Stride electric bike may slip or skip gears while riding, resulting in an inconsistent and potentially dangerous riding experience.

• Cause of the problem: Chain slipping can be caused by improper chain tension, worn drivetrain components, or misalignment of gears.

• Troubleshooting step-by-step:

  1. Inspect the chain tension and adjust as needed according to the manufacturer’s recommendations.
  2. Check the condition of the chain, cassette, and chainrings for signs of wear or damage, and replace any worn components.
  3. Ensure proper alignment of the gears and derailleurs by adjusting the limit screws and indexing as necessary.
  4. If the issue persists, consult a bike mechanic or the manufacturer for further diagnosis and repair.

Loose Handlebars – GEN3 The Stride

• Description of the problem: The handlebars of the GEN3 The Stride electric bike may become loose or unstable during riding, posing a safety hazard to the rider.

• Cause of the problem: Loose handlebars can result from improper installation, wear and tear of components, or inadequate tightening of fasteners.

• Troubleshooting step-by-step:

  1. Check the handlebar stem and ensure that it is properly aligned with the front wheel and securely fastened to the fork.
  2. Inspect the handlebar grips and controls for any signs of wear or damage, and replace if necessary.
  3. Tighten all bolts and fasteners associated with the handlebars, stem, and controls to the manufacturer’s recommended torque specifications.
  4. If the handlebars continue to feel loose or unstable, seek professional assistance from a bike mechanic to diagnose and address the issue.

Wheel Misalignment – GEN3 The Stride

• Description of the problem: The wheels of the GEN3 The Stride electric bike may become misaligned, resulting in uneven or wobbly riding characteristics.

• Cause of the problem: Wheel misalignment can occur due to improper installation, loose or damaged spokes, or impact from rough terrain.

• Troubleshooting step-by-step:

  1. Check the alignment of the wheels by visually inspecting the distance between the rim and the frame or fork on both sides.
  2. If misalignment is detected, adjust the spoke tension on the affected wheel to achieve proper alignment.
  3. Inspect the wheel trueness by spinning the wheel and observing any wobbles or deviations from true rotation.
  4. If necessary, true the wheel by adjusting spoke tension or seek professional assistance from a bike mechanic.

Electrical Short Circuit – GEN3 The Stride

• Description of the problem: The electrical system of the GEN3 The Stride electric bike may experience a short circuit, leading to loss of power, erratic behavior, or potential damage to components.

• Cause of the problem: Electrical short circuits can be caused by damaged wiring, water intrusion, or faulty electronic components.

• Troubleshooting step-by-step:

  1. Disconnect the battery and any power sources from the bike immediately if a short circuit is suspected.
  2. Inspect the wiring harness and electrical connections for signs of damage, corrosion, or exposed wires.
  3. If water intrusion is suspected, dry the affected areas thoroughly and apply protective measures such as waterproofing sprays or tape.
  4. If the short circuit persists, refrain from further use of the bike and seek professional assistance from a qualified technician or the manufacturer.

Chain Slippage – GEN3 The Stride

• Description of the problem: The chain on the GEN3 The Stride electric bike may slip or skip gears while pedaling, causing disruptions to the riding experience.

• Cause of the problem: Chain slippage can occur due to improper chain tension, worn chain or cassette, or misalignment of drivetrain components.

• Troubleshooting step-by-step:

  1. Inspect the chain tension and adjust if necessary according to the manufacturer’s guidelines.
  2. Check the condition of the chain and cassette for signs of wear, such as stretched links or worn teeth. Replace if worn out.
  3. Ensure proper alignment of the chain and cassette with the derailleur and chainrings. Make adjustments as needed.
  4. If the issue persists, consult a bike mechanic for a thorough inspection and potential replacement of drivetrain components.

Electrical Shorts – GEN3 The Stride

• Description of the problem: The GEN3 The Stride electric bike may experience electrical shorts, leading to intermittent power loss or malfunction of electrical components.

• Cause of the problem: Electrical shorts can be caused by damaged wiring, loose connections, or water ingress into electrical components.

• Troubleshooting step-by-step:

  1. Inspect all electrical wiring and connections for any signs of damage or wear. Replace any damaged components as necessary.
  2. Ensure all connections are secure and properly tightened to prevent any loose connections that could cause electrical shorts.
  3. Protect vulnerable electrical components from water ingress by applying waterproofing sealant or covers.
  4. If the issue persists, seek professional assistance from a certified electric bike technician for further diagnosis and repair.

Sensor Malfunction – GEN3 The Stride

• Description of the problem: The sensors on the GEN3 The Stride electric bike, such as pedal assist or torque sensors, may malfunction, resulting in erratic behavior or lack of responsiveness.

• Cause of the problem: Sensor malfunction can occur due to wiring issues, sensor damage, or interference from external factors.

• Troubleshooting step-by-step:

  1. Inspect sensor wiring and connections for any signs of damage or loose connections. Repair or replace as needed.
  2. Test sensor functionality using diagnostic tools or by observing sensor behavior during operation.
  3. Eliminate potential sources of interference, such as magnetic fields or electrical interference, that may affect sensor performance.
  4. If troubleshooting steps do not resolve the issue, consult the manufacturer or a qualified technician for further assistance.

Uneven Braking – GEN3 The Stride

• Description of the problem: The braking system on the GEN3 The Stride electric bike may exhibit uneven braking, with one brake engaging more forcefully than the other.

• Cause of the problem: Uneven braking can be caused by misaligned brake calipers, uneven brake pad wear, or hydraulic brake fluid issues.

• Troubleshooting step-by-step:

  1. Inspect the brake calipers and ensure they are properly aligned with the brake rotor. Make adjustments as needed.
  2. Check brake pad wear and replace pads if one side is significantly more worn than the other.
  3. If equipped with hydraulic brakes, check brake fluid levels and bleed the brakes if necessary to remove air bubbles and ensure even braking.
  4. If the issue persists, consult a bike mechanic for further diagnosis and potential replacement of brake components.

Loose Bolts and Nuts – GEN3 The Stride

• Description of the problem: Various bolts and nuts on the GEN3 The Stride electric bike may become loose over time, leading to potential safety hazards and component damage.

• Cause of the problem: Loose bolts and nuts can result from normal wear and tear, inadequate tightening during assembly, or vibrations during riding.

• Troubleshooting step-by-step:

  1. Regularly inspect all bolts and nuts on the bike for signs of loosening. Tighten any loose fasteners using the appropriate tools.
  2. Use a torque wrench to ensure that bolts and nuts are tightened to the manufacturer’s recommended torque specifications.
  3. Apply thread locking compound to critical fasteners to prevent them from loosening due to vibrations.
  4. Consider upgrading to higher-quality bolts and nuts or adding additional securing mechanisms for components prone to loosening.

Suspension Fork Issues – GEN3 The Stride

• Description of the problem: The suspension fork on the GEN3 The Stride electric bike may experience issues such as stiffness, lack of responsiveness, or leakage of suspension fluid.

• Cause of the problem: Suspension fork issues can arise due to lack of maintenance, worn-out seals, or internal component damage.

• Troubleshooting step-by-step:

  1. Inspect the suspension fork for visible damage, such as scratches or dents, and replace any damaged parts accordingly.
  2. Clean and lubricate the suspension fork regularly to maintain smooth operation and prevent premature wear of internal components.
  3. If the suspension fork is leaking fluid, identify the source of the leak and replace damaged seals or components as needed.
  4. If troubleshooting steps do not resolve the issue, consult a professional bike mechanic or contact the manufacturer for further assistance.

Noise from Pedal Assist Sensor – GEN3 The Stride

• Description of the problem: The pedal assist sensor on the GEN3 The Stride electric bike may produce noise during operation, such as clicking, grinding, or rattling.

• Cause of the problem: Pedal assist sensor noise can be caused by misalignment, worn-out bearings, or debris trapped within the sensor mechanism.

• Troubleshooting step-by-step:

  1. Inspect the pedal assist sensor and surrounding components for any visible damage or misalignment. Make adjustments as needed.
  2. Check for debris or foreign objects trapped within the pedal assist sensor mechanism and clean the area thoroughly.
  3. If the noise persists, disassemble the pedal assist sensor assembly and inspect internal components for wear or damage. Replace any worn-out parts as necessary.
  4. If troubleshooting steps do not resolve the issue, seek assistance from a bike mechanic or contact the manufacturer for further guidance.

Handlebar Misalignment – GEN3 The Stride

• Description of the problem: The handlebars on the GEN3 The Stride electric bike may become misaligned, resulting in discomfort or difficulty in steering.

• Cause of the problem: Handlebar misalignment can occur due to impacts, improper adjustment, or loosening of stem bolts.

• Troubleshooting step-by-step:

  1. Check the alignment of the handlebars and stem with the front wheel. Adjust the handlebar position if necessary to ensure they are aligned correctly.
  2. Inspect the stem bolts for proper tightness and torque to prevent handlebar slippage or misalignment during riding.
  3. If the handlebars are misaligned due to impacts or crashes, carefully straighten them using appropriate tools and techniques.
  4. If the issue persists or if the handlebars repeatedly become misaligned, consider upgrading to a sturdier stem or handlebar assembly.

Loose Crank Arms – GEN3 The Stride

• Description of the problem: The crank arms on the GEN3 The Stride electric bike may become loose over time, resulting in wobbling or creaking noises during pedaling.

• Cause of the problem: Loose crank arms can occur due to inadequate tightening, worn crank bolts, or damaged crank interfaces.

• Troubleshooting step-by-step:

  1. Check the crank arm bolts for proper tightness and torque according to the manufacturer’s specifications. Tighten if necessary.
  2. Inspect the crank arm interfaces for signs of wear or damage. Replace any worn-out components or damaged crank arms.
  3. Apply a small amount of grease or thread locker to the crank arm bolts before tightening to prevent them from loosening over time.
  4. If the issue persists despite tightening the crank arm bolts, consult a bike mechanic for further diagnosis and potential replacement of crank components.

Frame Damage – GEN3 The Stride

• Description of the problem: The frame of the GEN3 The Stride electric bike may sustain damage, such as dents, cracks, or bends, compromising structural integrity.

• Cause of the problem: Frame damage can result from impacts, accidents, or prolonged exposure to harsh riding conditions.

• Troubleshooting step-by-step:

  1. Thoroughly inspect the frame of the bike for any visible signs of damage, including dents, cracks, or bends.
  2. If minor damage is detected, such as small dents or scratches, consider applying touch-up paint or protective coatings to prevent further corrosion.
  3. If significant frame damage is present, such as cracks or bends, cease riding the bike immediately and consult a professional bike mechanic or contact the manufacturer for further assistance.
  4. Prevent frame damage in the future by avoiding collisions, riding within recommended weight limits, and performing regular maintenance to keep the bike in optimal condition.

Wheel Misalignment – GEN3 The Stride

• Description of the problem: The wheels on the GEN3 The Stride electric bike may become misaligned, resulting in wobbling, uneven tire wear, or compromised stability during riding.

• Cause of the problem: Wheel misalignment can occur due to improper installation, loose axle nuts, or impacts from riding over uneven terrain.

• Troubleshooting step-by-step:

  1. Check the alignment of the wheels with the frame and fork. Adjust the position of the wheels if necessary to ensure they are centered and aligned properly.
  2. Inspect the axle nuts on both wheels for proper tightness. Tighten them securely to prevent wheel slippage or misalignment.
  3. If the wheels are misaligned due to impacts or collisions, carefully straighten them using appropriate tools and techniques.
  4. Regularly monitor tire wear patterns and adjust wheel alignment as needed to prevent premature tire wear and ensure smooth riding performance.

Noisy Gear Shifting – GEN3 The Stride

• Description of the problem: The gear shifting mechanism on the GEN3 The Stride electric bike may produce noise during gear changes, such as clicking, grinding, or skipping.

• Cause of the problem: Noisy gear shifting can be caused by misadjusted derailleurs, worn-out shift cables, or damaged cassette or chainring teeth.

• Troubleshooting step-by-step:

  1. Inspect the derailleur alignment and adjustment to ensure smooth and precise gear shifting. Make adjustments as needed to eliminate noise.
  2. Check the condition of the shift cables and housing for signs of wear or fraying. Replace them if worn out to restore smooth shifting performance.
  3. Examine the cassette and chainring teeth for signs of wear or damage. Replace worn-out components to prevent noisy gear shifting and ensure proper engagement.
  4. If the issue persists, consult a bike mechanic for further diagnosis and potential replacement of drivetrain components.

Unresponsive Throttle – GEN3 The Stride

• Description of the problem: The throttle on the GEN3 The Stride electric bike may become unresponsive, failing to deliver power or engage the motor when activated.

• Cause of the problem: Throttle unresponsiveness can occur due to electrical issues, faulty throttle mechanism, or software glitches in the motor controller.

• Troubleshooting step-by-step:

  1. Check the electrical connections related to the throttle for any signs of damage or loose connections. Repair or replace damaged components as necessary.
  2. Test the throttle mechanism for smooth operation and proper engagement with the motor controller. Clean or lubricate the throttle mechanism if it feels stiff or sticky.
  3. Update the motor controller firmware to the latest version provided by the manufacturer to address any software-related issues that may cause throttle unresponsiveness.
  4. If the throttle remains unresponsive, contact the manufacturer for technical support or consult a certified electric bike technician for further diagnosis and repair.

Rust and Corrosion – GEN3 The Stride

• Description of the problem: Components of the GEN3 The Stride electric bike, such as frame, bolts, and drivetrain, may develop rust and corrosion over time, compromising their structural integrity and performance.

• Cause of the problem: Rust and corrosion can be caused by exposure to moisture, salt, and environmental pollutants, as well as inadequate maintenance and protective coatings.

• Troubleshooting step-by-step:

  1. Regularly inspect the bike frame, bolts, and other metal components for signs of rust or corrosion, such as discoloration, pitting, or flaking.
  2. Clean the affected areas thoroughly using a mild detergent and a soft brush to remove dirt, grime, and surface rust. Rinse with clean water and dry completely.
  3. Apply a rust inhibitor or protective coating, such as bike-specific lubricants, rust converters, or corrosion-resistant paints, to prevent further rust formation and protect metal surfaces.
  4. Store the bike in a dry and sheltered location when not in use, and avoid riding in harsh weather conditions or environments that promote rust and corrosion.

Battery Overheating – GEN3 The Stride

• Description of the problem: The battery of the GEN3 The Stride electric bike may overheat during charging or operation, leading to reduced battery life, performance issues, and safety concerns.

• Cause of the problem: Battery overheating can be caused by prolonged exposure to high temperatures, overcharging, rapid discharging, or internal defects in the battery cells.

• Troubleshooting step-by-step:

  1. Allow the battery to cool down if it becomes hot during charging or operation. Disconnect the charger and avoid using the bike until the battery temperature returns to normal.
  2. Ensure proper ventilation and airflow around the battery during charging to dissipate heat effectively. Avoid charging the battery in direct sunlight or in confined spaces.
  3. Monitor the battery charging process and avoid overcharging by following the manufacturer’s recommended charging times and procedures.
  4. If battery overheating persists, discontinue use of the bike and contact the manufacturer or authorized dealer for inspection, repair, or replacement of the battery.

GEN3 The Stride Electric Bike User Reviews

Positive Reviews from GEN3 The Stride Users

After gathering feedback from GEN3 The Stride users, it’s evident that many are highly satisfied with various aspects of the electric bike. Here are some of the positive experiences reported by users:

• Some users were satisfied with the step-through frame design, which makes it incredibly convenient for urban commuting and provides easy mounting and dismounting.
• Others praised the powerful 500W motor, which enables effortless climbing and smooth navigation through city streets.
• Many users appreciated the integrated battery, not only for its clean look but also for providing ample power for long rides without compromising on style.
• Several users were impressed by the affordability of the GEN3 The Stride, considering its high-quality components and performance, making it a great value for the price.
• Users also reported excellent climbing performance, thanks to the bike’s sturdy frame and powerful motor.
• The double-butted aluminum frame received praise for its sleek appearance and exceptional durability, providing riders with confidence and reliability.
• Positive feedback was given for the LED lights on the brakes, which enhance visibility and safety, especially when riding in low-light conditions.
• Many users expressed satisfaction with the custom-made brakes, which offer reliable stopping power and instill confidence when riding in busy urban environments.
• The double-walled aluminum rims were highlighted for their added durability and stability, particularly on rough or uneven surfaces.
• Users also enjoyed the ride comfort and traction provided by the CST Traveler classic tires, making their daily commutes enjoyable and hassle-free.

Overall, the positive feedback from GEN3 The Stride customers highlights its impressive performance, durability, affordability, and convenience, making it a highly recommended electric bike for urban commuting and recreational riding.

Negative User Reviews of the GEN3 The Stride

While the GEN3 The Stride received overall positive feedback from users, there were some common concerns expressed by a minority of customers:

• Some users were not satisfied with the quality of the LCD display, stating that it could be improved for better visibility and functionality during rides.
• Long charging time was reported as a drawback by several users, impacting their ability to use the bike regularly without extended downtime for recharging.
• A few users expressed a desire for a larger front chainring, suggesting that it would provide better gearing options for various riding conditions, such as climbing steep hills or achieving higher speeds.

While these negative feedback points highlight areas for potential improvement, it’s important to note that the majority of users were satisfied with the overall performance and features of the GEN3 The Stride electric bike.

GEN3 The Stride Manual

For detailed operating instructions and guidelines, please refer to the official website of the manufacturer, where you can find the GEN3 The Stride manual.

Conclusion

Overall Assessment:

After examining the various aspects of the GEN3 The Stride electric bike, it’s evident that it offers a compelling combination of power, performance, and affordability, making it a standout option in the commuter bike market.

Positive Highlights:

The GEN3 The Stride received praise for its step-through frame design, powerful motor, integrated battery, and affordable price range. Users appreciated its climbing ability, durable frame, LED lights on brakes, custom-made brakes, double-walled aluminum rims, and CST Traveler classic tires, highlighting its suitability for urban commuting and recreational riding.

Negative Feedback:

While there were some minor drawbacks reported, such as the need for improvements to the LCD display, long charging time, and desire for a larger front chainring, the majority of users were satisfied with the overall performance and features of the GEN3 The Stride.

Final Thoughts:

With its impressive features, durability, and affordability, the GEN3 The Stride electric bike presents a compelling option for commuters seeking a reliable and enjoyable riding experience. While there is room for minor improvements, the positive feedback from users outweighs the negatives, cementing its position as a standout choice in the electric commuter bike category.