Mokwheel Asphalt Common Problems

Specifications

Features

• Ride Use Case: Neighborhood, Urban, Commuter
• Headlight: ✓
• Rear Rack: ✓
• LCD Display: ✓
• Torque Sensor: ✓
• Throttle: ✓
• LED Lights: ✓
• Buy at Mokwheel: ✓

Causes of Common Problems with the Mokwheel Asphalt

In the following sections, we will delve into the common problems that users may encounter with the Mokwheel Asphalt eBike. Understanding the causes behind these issues is crucial for effective troubleshooting and ensuring a smooth riding experience.

Stay tuned as we explore each problem in detail and provide practical solutions to address them. Your Mokwheel Asphalt journey is about to become even more enjoyable with the insights and guidance we’ll share.

Common Problems and Troubleshooting for Mokwheel Asphalt Electric Bikes

1. Power Loss During Riding

   Description: Riders may experience sudden power loss while riding the Mokwheel Asphalt eBike, leading to a loss of assistance.

   Cause: This issue could arise from a depleted battery, loose wiring, or a malfunction in the electrical components.

   Troubleshooting: Start by checking the battery level, ensuring all connections are secure, and inspecting for visible damage. If the problem persists, consult the user manual or contact Mokwheel support for further assistance.

2. Inconsistent Pedal Assistance

   Description: Some users report inconsistent pedal assistance, where the bike’s motor provides varying levels of support despite consistent pedaling.

   Cause: This issue may be caused by a misconfiguration in the pedal assist settings or a malfunction in the torque sensor.

   Troubleshooting: Review the pedal assist settings, ensuring they match your desired level. If the problem persists, consult the user manual for recalibration instructions or contact Mokwheel support for professional assistance.

3. Brake Performance Issues

   Description: Riders may encounter problems with the Mokwheel Asphalt’s brake system, such as reduced stopping power or squeaking noises.

   Cause: Common causes include brake pad wear, misalignment, or contamination of the braking surface.

   Troubleshooting: Inspect the brake pads for wear and replace if necessary. Check for misalignment and adjust as needed. Clean the braking surface and pads to eliminate any contaminants. If issues persist, consult the user manual or seek professional bike maintenance.

4. Display Malfunctions

   Description: Users may encounter issues with the Mokwheel Asphalt’s LCD display, such as flickering, freezing, or incorrect information.

   Cause: Display malfunctions may result from loose connections, software glitches, or faulty hardware.

   Troubleshooting: Check all display connections for tightness. Perform a system reset following the user manual instructions. If problems persist, contact Mokwheel support for guidance on potential software updates or display replacement.

5. Noise from the Hub Motor

   Description: Some users may notice unusual noises coming from the hub motor, such as grinding or clicking sounds.

   Cause: Hub motor noises can stem from issues with the internal gears, loose components, or debris within the motor casing.

   Troubleshooting: Carefully inspect the hub motor for loose parts, and tighten as necessary. Clean the motor casing to remove any debris. If the issue persists, consult the user manual for further guidance or contact Mokwheel support for professional assistance.

More Common Problems and Troubleshooting for Mokwheel Asphalt Electric Bikes

6. Battery Charging Issues

   Description: Users may encounter challenges with charging the Mokwheel Asphalt’s battery, such as slow charging, failure to hold a charge, or difficulty connecting the charger.

   Cause: Charging issues may result from a faulty charger, damaged charging port, or issues with the battery itself.

   Troubleshooting: Verify the charger’s functionality by trying an alternative power source. Inspect the charging port for damage and clean if necessary. If problems persist, contact Mokwheel support for guidance on potential charger replacement or battery inspection.

7. Unresponsive Electric Assistance

   Description: Some riders may experience moments when the electric assistance system becomes unresponsive, leading to a lack of power boost during pedaling.

   Cause: Unresponsiveness may be attributed to sensor malfunctions, connectivity issues, or software glitches.

   Troubleshooting: Restart the bike to see if the issue resolves. Check sensor connections and ensure they are securely in place. If the problem persists, consult the user manual for sensor calibration instructions or contact Mokwheel support for assistance.

8. Wheel Alignment Problems

   Description: Riders might notice issues with wheel alignment, causing the bike to pull to one side or handle unevenly.

   Cause: Wheel misalignment can occur due to improper assembly, damaged components, or a bent wheel.

   Troubleshooting: Inspect the wheel alignment and adjust as needed. Check for any visible damage to the wheels or frame. If problems persist, consult the user manual or seek professional assistance for wheel truing or replacement.

9. Shifting Problems

   Description: Users may encounter difficulties with gear shifting, such as gears not engaging smoothly or skipping under load.

   Cause: Shifting issues may arise from cable tension problems, derailleur misalignment, or worn-out components.

   Troubleshooting: Adjust cable tension following the user manual instructions. Inspect the derailleur for proper alignment and make necessary adjustments. If problems persist, consider replacing worn-out components or seek professional bike maintenance.

10. Unusual Vibration or Wobbling

    Description: Riders may experience unexpected vibrations or wobbling while riding the Mokwheel Asphalt, affecting stability and comfort.

    Cause: Vibration issues can result from unbalanced wheels, loose components, or problems with the suspension system.

    Troubleshooting: Check for wheel balance and true the wheels if necessary. Inspect all components for tightness. If problems persist, consult the user manual for suspension adjustments or seek professional assistance for a thorough inspection.

More Common Problems and Troubleshooting for Mokwheel Asphalt Electric Bikes

1. Battery Charging Issues

   Description: Users may encounter difficulties when charging the Mokwheel Asphalt’s battery, such as slow charging, failure to hold a charge, or no charging at all.

   Cause: Common causes include a faulty charger, damaged charging port, or issues with the battery itself.

   Troubleshooting: Ensure the charger is functioning correctly and try using a different outlet. Inspect the charging port for damage and clean if necessary. If problems persist, consider testing the battery with a known working charger or contact Mokwheel support for assistance.

2. Unresponsive Electric Assistance

   Description: Some riders may face situations where the electric assistance system becomes unresponsive, leading to a lack of motor support.

   Cause: Unresponsiveness may result from issues with the motor controller, wiring, or the electric control system.

   Troubleshooting: Check all wiring connections for tightness and signs of damage. Power cycle the bike by turning it off and on again. If the problem persists, consult the user manual for guidance on resetting the electric control system or contact Mokwheel support for professional assistance.

3. Shifting Problems

   Description: Users may experience difficulties with gear shifting, including delays, skipping gears, or the chain slipping.

   Cause: Shifting issues can stem from cable tension problems, misalignment, or worn-out components in the drivetrain.

   Troubleshooting: Inspect the cable tension and adjust if necessary. Check for misalignment in the derailleur and realign if needed. If the problem persists, consider replacing worn-out components or seek professional bike maintenance.

4. Unusual Vibrations During Riding

   Description: Some riders may notice unexpected vibrations or shaking while riding the Mokwheel Asphalt, impacting the overall comfort and stability of the bike.

   Cause: Vibrations can result from imbalanced wheels, loose components, or issues with the suspension system.

   Troubleshooting: Check for imbalances in the wheels and correct as needed. Inspect all components for tightness and address any loose parts. If vibrations persist, consult the user manual for suspension adjustments or contact Mokwheel support for further assistance.

5. Chain Slippage

   Description: Riders may encounter instances where the bike’s chain slips off the gears, disrupting the pedaling experience.

   Cause: Chain slippage can result from a loose chain, misalignment in the drivetrain, or worn-out chainrings.

   Troubleshooting: Check the chain tension and adjust if necessary. Inspect the drivetrain for misalignment and realign if needed. If the problem persists, consider replacing worn-out chainrings or seek professional bike maintenance.

Additional Common Problems and Troubleshooting for Mokwheel Asphalt Electric Bikes

1. Bluetooth Connectivity Issues

   Description: Some users may encounter difficulties connecting the Mokwheel Asphalt eBike to Bluetooth-enabled devices, such as smartphones or fitness trackers.

   Cause: Connectivity issues can arise from outdated firmware, interference, or compatibility problems.

   Troubleshooting: Check for firmware updates for both the bike and the connected device. Ensure there is no interference from other electronic devices nearby. If problems persist, consult the user manual for troubleshooting steps or contact Mokwheel support for assistance.

2. Motor Overheating

   Description: Riders may notice excessive heat emanating from the Mokwheel Asphalt’s motor during extended use, leading to concerns about potential damage.

   Cause: Motor overheating can result from prolonged usage, high ambient temperatures, or a malfunction in the cooling system.

   Troubleshooting: Allow the motor to cool down before resuming use. Avoid extended continuous riding in high-temperature conditions. If overheating concerns persist, consult the user manual for guidance on cooling system checks or contact Mokwheel support for professional assistance.

3. Sensor Calibration Issues

   Description: Users may experience issues with sensor calibration, affecting the accuracy of speed and distance measurements on the Mokwheel Asphalt.

   Cause: Calibration problems can arise from sensor misalignment, software glitches, or electromagnetic interference.

   Troubleshooting: Check for any misalignment in sensors and recalibrate if necessary following the user manual instructions. Ensure there is no interference from other electronic devices. If calibration problems persist, contact Mokwheel support for guidance on potential software updates or sensor replacement.

4. Unstable Handling at High Speeds

   Description: Some riders may notice instability or wobbling when riding the Mokwheel Asphalt at higher speeds, impacting overall control and safety.

   Cause: Handling issues can result from imbalanced wheels, improper tire pressure, or misalignment in the frame.

   Troubleshooting: Check for imbalances in the wheels and correct as needed. Ensure proper tire pressure according to manufacturer recommendations. Inspect the frame for misalignment and realign if necessary. If handling problems persist, seek professional bike maintenance.

5. Unresponsive Pedal Assist System

   Description: Riders may encounter situations where the pedal assist system fails to engage or respond to pedaling input.

   Cause: Unresponsiveness can result from issues with the pedal assist sensor, wiring problems, or software glitches.

   Troubleshooting: Inspect the pedal assist sensor for proper alignment and function. Check for any loose or damaged wiring. Perform a system reset following the user manual instructions. If problems persist, contact Mokwheel support for professional assistance.

More Common Problems and Troubleshooting for Mokwheel Asphalt Electric Bikes

1. Intermittent Motor Cutouts

   Description: Riders may experience intermittent cutouts of the electric motor, leading to sudden loss of power during rides.

   Cause: Cutouts can result from loose motor connections, overheating, or issues with the motor controller.

   Troubleshooting: Check all motor connections for tightness. Ensure proper cooling by avoiding extended continuous use. If the issue persists, consult the user manual for guidance on motor controller checks or contact Mokwheel support for professional assistance.

2. Uneven Battery Drain

   Description: Some users may notice uneven battery drain, where certain sections of the battery deplete faster than others.

   Cause: Uneven drain can result from imbalanced cell voltages, aging battery cells, or a malfunctioning Battery Management System (BMS).

   Troubleshooting: Consider charging the battery fully and observing its discharge pattern. If the problem persists, consult the user manual for guidance on recalibrating the BMS or contact Mokwheel support for professional assistance.

3. Noisy Brake Operation

   Description: Users may encounter noisy brake operation, such as squeaking or grinding sounds during braking.

   Cause: Noisy brakes can result from contamination, worn brake pads, or misalignment in the braking system.

   Troubleshooting: Inspect the brake pads for wear and replace if necessary. Clean the braking surface and pads to eliminate contaminants. Check for misalignment in the braking system and adjust as needed. If brake noise persists, seek professional bike maintenance.

4. Difficulty in Shifting Gears

   Description: Riders may face difficulty in smoothly shifting gears, experiencing resistance or delays in the gear-changing process.

   Cause: Shifting problems can result from cable tension issues, misaligned derailleurs, or worn-out shifters.

   Troubleshooting: Check and adjust cable tension. Inspect derailleurs for proper alignment and adjust if necessary. If problems persist, consider replacing worn-out shifters or seek professional bike maintenance.

5. Unexpected Power Surges

   Description: Riders may encounter unexpected power surges, where the electric motor provides a sudden burst of acceleration without input from the rider.

   Cause: Power surges can result from issues with the pedal assist sensor, wiring problems, or a malfunctioning motor controller.

   Troubleshooting: Inspect the pedal assist sensor for proper alignment and function. Check for any loose or damaged wiring. If the issue persists, consult the user manual for guidance on motor controller checks or contact Mokwheel support for professional assistance.

Mokwheel Asphalt Electric Bike User Reviews

Introduction

Discover what riders are saying about their experiences with the Mokwheel Asphalt electric bike. Here, we compile positive reviews from users who have shared their satisfaction with various aspects of the Mokwheel Asphalt, excluding feedback related to shipping, warranty, and customer service.

Positive Reviews from Mokwheel Asphalt Users

• Some users were satisfied with the well-built construction and good features of the Mokwheel Asphalt, highlighting the bike’s durability and advanced functionalities.
• Positive feedback emphasized the Mokwheel Asphalt’s excellent performance on city streets, making urban commuting a smooth and efficient experience.
• Many riders praised the impressive estimated range of 40 miles per charge, providing the freedom to explore the city without concerns about battery life.
• The innovative and affordable designs of the Mokwheel Asphalt garnered appreciation, showcasing the brand’s commitment to cutting-edge technology at an accessible price point.
• Users expressed satisfaction with the outstanding warranty and great customer service provided by Mokwheel, offering peace of mind and support for their biking journey.
• Riders found the Mokwheel Asphalt versatile, capable of tackling a variety of terrains, ensuring a reliable and enjoyable ride in diverse conditions.
• The use of name-brand components, such as TEKTRO and SHIMANO, received positive remarks, contributing to the bike’s top-notch performance and reliability.
• Positive reviews highlighted the Mokwheel Asphalt’s good range and ride quality, emphasizing the combination of a well-designed frame and reliable components.
• Users appreciated the availability of useful and unique optional accessories, allowing them to customize their biking experience according to their specific needs and preferences.

In conclusion, the positive user reviews for the Mokwheel Asphalt electric bike consistently highlight its well-built design, excellent performance, impressive range, affordability, reliable components, and versatile capabilities. Users find satisfaction in the overall riding experience and appreciate the brand’s commitment to quality and innovation.

Negative User Reviews of the Mokwheel Asphalt

• Some users were not satisfied with the weight of the Mokwheel Asphalt, expressing a desire for a lighter design. This feedback revolves around concerns related to maneuverability and ease of transport.
• Several users found the pedal assistance system on the Mokwheel Asphalt perplexing. They reported that the system hits a set speed for each level without requiring much pedaling effort, leading to confusion and a learning curve for users.
• There were comments suggesting that the Mokwheel Asphalt could benefit from better classification for speed capabilities. Some users felt that clearer information about the bike’s speed capabilities would aid potential buyers in making more informed decisions.
• A few users indicated that the Mokwheel Asphalt might require an upgrade to the cassette for a wider gearing range. They believe that a broader range of gears would provide more flexibility and adaptability to various terrains and riding conditions.

In conclusion, while some users raised concerns about the weight, pedal assistance system, speed classification, and gearing range of the Mokwheel Asphalt, it’s important to note that these issues represent specific preferences and suggestions for improvement. The majority of users, as highlighted in positive reviews, were satisfied with various aspects of the Mokwheel Asphalt, demonstrating its overall positive reception in the user community.

Mokwheel Asphalt Manual

The operating instructions for the Mokwheel Asphalt can be found on the manufacturer’s website. For the most accurate and up-to-date information on how to operate and maintain your Mokwheel Asphalt electric bike, please visit the official Mokwheel website and refer to the user manual provided by the manufacturer.

Conclusion

Positive User Experiences: The Mokwheel Asphalt electric bike has garnered positive feedback from users for its well-built construction, good features, excellent performance on city streets, and an impressive estimated range of 40 miles per charge. The innovative and affordable designs, outstanding warranty, great customer service, and the ability to tackle various terrains contribute to its appeal. The use of name-brand components, good range, ride quality, and the availability of useful and unique optional accessories further solidify its position as a reliable and convenient mode of transportation.

Areas for Improvement: Some users have expressed preferences for a lighter design, improvements in the pedal assistance system, clearer classification for speed capabilities, and the potential need for a cassette upgrade for a wider gearing range. While these represent individual preferences, it’s essential to note that the overall satisfaction of the majority of users demonstrates the Mokwheel Asphalt’s positive reception in the electric bike community.

Explore Further: For detailed operating instructions and guidelines on maintaining your Mokwheel Asphalt, please visit the manufacturer’s website to access the official user manual. This comprehensive guide will provide you with the necessary information to ensure the optimal performance and longevity of your Mokwheel Asphalt electric bike.

Mokwheel Asphalt FAQ

What is the estimated range of the Mokwheel Asphalt on a single charge?

The Mokwheel Asphalt has an estimated range of 40 miles per charge.

Does the Mokwheel Asphalt have any special technology for power output?

Yes, the Mokwheel Asphalt features a torque sensor which provides effective power output to help reach faster speeds and cover longer distances.

Is the Mokwheel Asphalt considered a heavy eBike?

The Mokwheel Asphalt weighs around 27 kilograms, and some users may wish it was lighter for better maneuverability and transport.

Are there any optional accessories available for the Mokwheel Asphalt?

Yes, the Asphalt offers useful and unique optional accessories to enhance the riding experience.

What is the top speed of the Mokwheel Asphalt eBike?

The top speed of the Asphalt is approximately 45 km/h.

Does the Mokwheel Asphalt come with a warranty?

Yes, Mokwheel is noted for providing an outstanding warranty and great customer service for their products.

What is the primary use case for the Mokwheel Asphalt eBike?

The Mokwheel Asphalt is tailored for urban commuting, specifically designed to navigate city streets and tackle a variety of terrains.

How many gears does the Mokwheel Asphalt have?

The Mokwheel Asphalt comes with 7 gears.

What type of brakes does the Mokwheel Asphalt eBike have?

The bike is equipped with hydraulic disc brakes.