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Pedego Element Common Problems
Despite the impressive features and overall positive reviews of the Pedego Element, like its handlebar-mounted display allowing for customizable riding experiences and its comfortable mid-step frame design, users may encounter some common issues.
This article focuses on bringing attention to potential problems that Pedego Element owners may face and provides troubleshooting tips based on real experiences with this model.
While the Pedego Element excels in areas such as its quality frame and comfortable Kenda fat tires, certain drawbacks have been noted by reviewers. For instance, due to the position of the controller box, riders may find it impossible to lower the seat completely, impacting ergonomics. Additionally, concerns have been raised about the effectiveness of the mechanical brakes compared to hydraulic disc brakes, suggesting room for improvement in the braking system.
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Specifications
| Name | Description |
|---|---|
| Price | $1,995.00 |
| Type | eBike |
| Release Year | 2020 |
| Brake Type | Mechanical Disc Brakes |
| Drive Type | Hub-Drive |
| Frame Material | Aluminum |
| Gears | 7 |
| Max Range | 56 mi |
| Top Speed | 20 mph |
| Watts | 500 |
| Weight | 57 lbs |
| Weight Capacity | 249 lbs |
| Wheels | 2 |
| Wheel Diameter | 20 in |
| Wheel Width | 4 in |
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Features
- Urban
- Commuter
- Quiet hub motor
- Lightweight battery
- Pedal Assist
- Range suitable for long trips
- Cushy shock-absorbing tires
- Buy at Pedego
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Causes of Common Problems with the Pedego Element
In this section, we will explore the underlying causes of common issues that riders may encounter with the Pedego Element eBike.
We will delve into potential reasons behind these problems and provide practical solutions to address them effectively.
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Pedego Element Electric Bike Common Problems and Troubleshooting
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Pedal Assist Not Functioning Properly
Description of the problem: The pedal assist feature on the Pedego Element electric bike is not providing the expected assistance while pedaling.
Cause of the problem: This issue may arise due to a malfunctioning pedal assist sensor or a fault in the electrical connections.
Troubleshooting step-by-step: Check the pedal assist sensor for any visible damage or obstruction. Ensure that all electrical connections related to the pedal assist system are securely connected. If the issue persists, contact a certified Pedego technician for further diagnosis and repair.
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Battery Not Holding Charge
Description of the problem: The battery of the Pedego Element electric bike is not holding a charge for the expected duration of use.
Cause of the problem: This problem can occur due to battery age, overcharging, or a fault in the charging system.
Troubleshooting step-by-step: First, ensure that the battery is properly connected to the bike and the charger. Check for any signs of physical damage or corrosion on the battery terminals. If the battery is old or has been overcharged frequently, it may need replacement. Consider recalibrating the battery by fully discharging and then fully recharging it. If the issue persists, consult with Pedego customer support for further assistance.
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No Power to the Motor
Description of the problem: The Pedego Element electric bike does not respond when attempting to engage the motor.
Cause of the problem: This issue may arise due to a faulty motor controller, loose electrical connections, or a drained battery.
Troubleshooting step-by-step: Start by checking the battery charge level and ensuring that it is properly connected. Inspect all electrical connections related to the motor controller for any loose or damaged wires. If the connections appear intact, test the motor controller for functionality using a multimeter. If the motor controller is found to be faulty, it will need to be replaced. If unsure, seek assistance from a qualified technician.
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Brakes Squeaking or Not Engaging Properly
Description of the problem: The brakes on the Pedego Element electric bike emit squeaking noises or do not engage smoothly when applied.
Cause of the problem: This problem can occur due to brake pad wear, contamination, or misalignment.
Troubleshooting step-by-step: Start by inspecting the brake pads for signs of wear or contamination. Clean the brake rotors and pads with rubbing alcohol to remove any dirt or debris. If the pads are worn beyond their service limit or contaminated with oil or grease, replace them accordingly. Check the brake calipers for proper alignment with the rotor. Adjust as necessary using the appropriate tools. If the issue persists, consult with a Pedego dealer or authorized service center for further assistance.
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Display Malfunction
Description of the problem: The display unit on the Pedego Element electric bike is not functioning as expected, displaying incorrect information or not turning on at all.
Cause of the problem: This issue may be caused by a faulty display unit, loose electrical connections, or water damage.
Troubleshooting step-by-step: Start by checking the electrical connections between the display unit and the bike’s main electrical system. Ensure that all connections are secure and free from corrosion. If the connections are intact, attempt to reset the display unit by disconnecting and reconnecting its power source. If the display unit still does not function properly, it may need to be replaced. Contact Pedego customer support or a certified technician for further assistance.
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Additional Pedego Element Electric Bike Common Problems and Troubleshooting
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Noisy Motor
Description of the problem: The motor of the Pedego Element electric bike emits unusual noises during operation, such as grinding, whirring, or clicking sounds.
Cause of the problem: This issue may arise due to worn motor bearings, loose components, or internal motor damage.
Troubleshooting step-by-step: Inspect the motor housing for any loose screws or bolts. If found, tighten them securely. Listen for the source of the noise while the motor is running and try to identify any abnormal vibrations. If the noise persists, it may indicate internal motor damage, requiring professional diagnosis and repair. Contact Pedego customer support or a certified technician for assistance.
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Inconsistent Power Delivery
Description of the problem: The Pedego Element electric bike delivers power inconsistently, with sudden surges or drops in motor assistance while riding.
Cause of the problem: This issue may be caused by a faulty throttle, wiring issues, or an intermittent connection in the electrical system.
Troubleshooting step-by-step: Check the throttle assembly for any visible damage or signs of wear. Ensure that the throttle cable is securely connected to the motor controller. Test the throttle response by applying gradual pressure and observing the motor’s reaction. If the power delivery remains inconsistent, inspect the wiring harness for any loose or damaged wires. If necessary, replace the throttle assembly or repair any faulty wiring connections. If the problem persists, consult with a Pedego technician for further diagnosis.
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Charging Port Issues
Description of the problem: The charging port on the Pedego Element electric bike does not properly connect with the charger or fails to maintain a stable connection during charging.
Cause of the problem: This issue may occur due to a damaged charging port, loose connections, or debris obstructing the port.
Troubleshooting step-by-step: Inspect the charging port for any visible damage, corrosion, or foreign objects obstructing the connection. Clean the port with compressed air or a soft brush to remove any debris. Ensure that the charger connector is properly aligned with the port and securely inserted. If the port appears damaged or fails to maintain a stable connection, it may need to be replaced. Contact Pedego customer support or a certified technician for assistance.
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Handlebar Display Glitches
Description of the problem: The handlebar-mounted display unit on the Pedego Element electric bike experiences glitches or malfunctions, such as screen freezing, erratic readings, or unresponsive buttons.
Cause of the problem: This issue may be caused by software bugs, electrical interference, or physical damage to the display unit.
Troubleshooting step-by-step: Attempt to reset the display unit by powering it off and then back on again. Check for any loose connections between the display unit and the bike’s electrical system. If the display unit is powered by batteries, replace them with fresh ones. If the problem persists, it may be necessary to update the display unit’s firmware or replace the unit entirely. Consult with Pedego customer support or a certified technician for guidance.
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Unresponsive Brakes
Description of the problem: The brakes on the Pedego Element electric bike are unresponsive when applied, requiring excessive force to engage or failing to stop the bike effectively.
Cause of the problem: This issue may be caused by brake pad contamination, hydraulic fluid leaks, or improper adjustment.
Troubleshooting step-by-step: Inspect the brake pads for signs of contamination, such as oil or grease buildup. Clean the brake pads and rotors with isopropyl alcohol to remove any contaminants. Check the brake fluid reservoir for leaks or low fluid levels in hydraulic brake systems. If necessary, bleed the brake system to remove air bubbles and restore proper brake function. Adjust the brake calipers and pads as needed for optimal performance. If the brakes remain unresponsive, seek assistance from a Pedego technician for further diagnosis and repair.
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Additional Pedego Element Electric Bike Common Problems and Troubleshooting (Continued)
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Loose or Wobbly Components
Description of the problem: Various components of the Pedego Element electric bike, such as handlebars, pedals, or seat, feel loose or wobbly during use.
Cause of the problem: This issue may arise due to loose bolts or fasteners, worn bearings, or improper assembly.
Troubleshooting step-by-step: Inspect all bolts and fasteners on the bike for proper tightness. Use appropriate tools to tighten any loose components securely. Check for excessive play or wear in bearings, such as those in the headset, bottom bracket, or wheel hubs. Replace worn bearings as necessary to eliminate wobbling. Ensure that all components are correctly assembled according to the manufacturer’s specifications. If the problem persists, consult with a Pedego technician for further assessment and repair.
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Unbalanced Weight Distribution
Description of the problem: The weight distribution on the Pedego Element electric bike feels unbalanced, affecting handling and stability during riding.
Cause of the problem: This issue may occur due to uneven loading of cargo or accessories, improper bike setup, or misalignment of components.
Troubleshooting step-by-step: Review the placement of any cargo or accessories on the bike to ensure even weight distribution. Adjust the position of items as needed to achieve better balance. Check the bike’s suspension, if applicable, for proper adjustment and alignment. Verify that the bike’s tires are inflated to the recommended pressure and that the wheels are properly aligned. If necessary, consult with a Pedego technician for assistance in optimizing the bike’s weight distribution and handling characteristics.
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Chain Slippage or Skipping
Description of the problem: The chain on the Pedego Element electric bike slips or skips gears during pedaling, resulting in inconsistent power delivery and potential drivetrain damage.
Cause of the problem: This issue may be caused by a loose or improperly tensioned chain, worn cassette or chainring, or misaligned derailleur.
Troubleshooting step-by-step: Inspect the chain for proper tension and adjust as needed according to the manufacturer’s recommendations. Check the condition of the cassette and chainring for signs of wear or damage. Replace worn components to prevent further chain slippage. Verify that the derailleur is properly aligned and adjusted to ensure smooth gear shifting. Lubricate the chain regularly to reduce friction and improve performance. If the issue persists, seek assistance from a Pedego technician for further diagnosis and repair.
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Electrical System Malfunction
Description of the problem: The electrical system of the Pedego Element electric bike experiences malfunctions, such as intermittent power loss, flickering lights, or error messages on the display unit.
Cause of the problem: This issue may arise due to wiring faults, water ingress, or electronic component failure.
Troubleshooting step-by-step: Inspect the wiring harness for any damaged or frayed wires, and repair or replace as necessary. Check all electrical connections for corrosion or loose connections, and ensure they are securely fastened. Protect exposed electrical components from water ingress by sealing connections with waterproof tape or silicone. If the problem persists, consult with Pedego customer support or a certified technician for further diagnosis and repair.
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Sudden Power Cut-off
Description of the problem: The motor of the Pedego Element electric bike cuts off power abruptly during operation, causing a sudden loss of assistance.
Cause of the problem: This issue may occur due to overheating, a faulty motor controller, or an issue with the electrical wiring.
Troubleshooting step-by-step: Allow the motor and electrical components to cool down before attempting to restart the bike. Check the motor controller for any signs of damage or overheating, and replace if necessary. Inspect the wiring harness for loose connections or damaged wires, and repair as needed. Ensure that the battery is adequately charged and securely connected to the bike. If the problem persists, consult with a Pedego technician for further diagnosis and repair.
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Additional Pedego Element Electric Bike Common Problems and Troubleshooting (Continued)
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Excessive Motor Noise
Description of the problem: The motor of the Pedego Element electric bike produces excessive noise during operation, such as grinding, buzzing, or whining sounds.
Cause of the problem: This issue may arise due to worn motor bearings, loose components, or misalignment.
Troubleshooting step-by-step: Inspect the motor housing for any loose screws or bolts, and tighten them securely if found. Listen for the source of the noise while the motor is running and try to identify any abnormal vibrations. If the noise persists, it may indicate internal motor damage or worn bearings, requiring professional diagnosis and repair. Contact Pedego customer support or a certified technician for assistance.
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Difficulty in Shifting Gears
Description of the problem: The gears on the Pedego Element electric bike are difficult to shift, requiring excessive force or resulting in incomplete gear changes.
Cause of the problem: This issue may occur due to cable tension issues, misalignment of the derailleur, or worn drivetrain components.
Troubleshooting step-by-step: Check the cable tension at the shifters and derailleurs, and adjust as needed to ensure smooth shifting. Inspect the derailleur hanger for proper alignment with the cassette, and realign if necessary. Lubricate the chain and drivetrain components regularly to reduce friction and improve shifting performance. If the problem persists, consider replacing worn cassette, chain, or derailleur components. Consult with a Pedego technician for further assistance.
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Unstable Handling
Description of the problem: The Pedego Element electric bike exhibits unstable handling characteristics, such as wobbling, veering to one side, or difficulty maintaining a straight line.
Cause of the problem: This issue may arise due to improper bike setup, misaligned components, or issues with the suspension system.
Troubleshooting step-by-step: Check the bike’s tire pressure and ensure that both tires are properly inflated to the recommended pressure. Inspect the wheel alignment and adjust as needed to ensure both wheels are straight and parallel. Verify that the headset and handlebars are properly aligned and tightened to prevent wobbling. If the bike is equipped with suspension, adjust the suspension settings to match the rider’s weight and riding preferences. If the problem persists, consult with a Pedego technician for further assessment and adjustment.
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Excessive Battery Drain
Description of the problem: The battery of the Pedego Element electric bike drains more quickly than expected, requiring frequent recharging during normal use.
Cause of the problem: This issue may occur due to battery age, high power consumption, or parasitic electrical loads.
Troubleshooting step-by-step: Monitor the battery voltage and current draw during riding to identify any abnormal power consumption patterns. Check for any accessories or components that may be drawing power from the battery when the bike is not in use, and disconnect or disable them if necessary. Consider replacing the battery if it is old or has significantly reduced capacity. Avoid excessive use of high-power settings or aggressive riding techniques that can accelerate battery drain. If the problem persists, consult with Pedego customer support or a certified technician for further diagnosis.
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Unresponsive Pedal Sensor
Description of the problem: The pedal assist sensor on the Pedego Element electric bike does not respond to pedaling input, resulting in inconsistent or non-existent motor assistance.
Cause of the problem: This issue may arise due to sensor misalignment, dirt or debris obstructing the sensor, or electrical connectivity issues.
Troubleshooting step-by-step: Inspect the pedal assist sensor for proper alignment with the pedal crank and adjust as needed to ensure accurate sensing. Clean the sensor and surrounding area to remove any dirt or debris that may be interfering with its operation. Check the electrical connections between the sensor and the motor controller for any loose or damaged wires, and repair as needed. If the problem persists, consult with Pedego customer support or a certified technician for further diagnosis and repair.
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Additional Pedego Element Electric Bike Common Problems and Troubleshooting (Continued)
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Uneven Battery Charging
Description of the problem: The battery of the Pedego Element electric bike charges unevenly, with some cells reaching full capacity while others remain undercharged.
Cause of the problem: This issue may occur due to imbalanced cell voltages, a faulty battery management system, or inadequate charging procedures.
Troubleshooting step-by-step: Monitor the individual cell voltages during charging to identify any cells that are not reaching full capacity. If possible, perform a balance charge on the battery to equalize cell voltages. Check the battery management system for any faults or errors and reset if necessary. Ensure that the charging process is conducted in a well-ventilated area and at the recommended charging rate. If the problem persists, consider replacing the battery or consult with Pedego customer support for further assistance.
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Motor Overheating
Description of the problem: The motor of the Pedego Element electric bike overheats during prolonged use, leading to reduced performance or automatic shut-off.
Cause of the problem: This issue may arise due to excessive load on the motor, inadequate cooling, or a faulty temperature sensor.
Troubleshooting step-by-step: Allow the motor to cool down before attempting to restart the bike. Reduce the load on the motor by avoiding prolonged use at high speeds or steep inclines. Check the motor cooling system, such as vents or fans, for any obstructions or blockages, and clear if necessary. Inspect the temperature sensor for proper function and replace if found faulty. If the motor continues to overheat, consult with Pedego customer support or a certified technician for further diagnosis and repair.
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Unstable Bluetooth Connectivity
Description of the problem: The Bluetooth connection between the Pedego Element electric bike and external devices, such as smartphones or fitness trackers, is unstable or intermittent.
Cause of the problem: This issue may occur due to Bluetooth signal interference, software bugs, or compatibility issues.
Troubleshooting step-by-step: Ensure that the external device is within close proximity to the bike’s Bluetooth receiver and that there are no obstructions blocking the signal. Power cycle both the bike and the external device to reset their Bluetooth connections. Update the firmware or software of both devices to the latest version to address any compatibility issues. If the problem persists, consult with Pedego customer support or the manufacturer of the external device for further assistance.
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Intermittent Power Cut-off
Description of the problem: The motor power on the Pedego Element electric bike cuts off intermittently during riding, resulting in sudden loss of assistance.
Cause of the problem: This issue may arise due to loose electrical connections, a faulty motor controller, or a malfunctioning throttle.
Troubleshooting step-by-step: Check all electrical connections on the bike for tightness and security, and tighten as needed. Inspect the motor controller for signs of damage or overheating, and replace if necessary. Test the throttle for proper function and replace if found faulty. If the problem persists, consult with Pedego customer support or a certified technician for further diagnosis and repair.
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Brake Sensor Malfunction
Description of the problem: The brake sensors on the Pedego Element electric bike fail to detect braking input, resulting in delayed or inconsistent response from the motor.
Cause of the problem: This issue may occur due to sensor misalignment, dirt or debris obstructing the sensor, or electrical connectivity issues.
Troubleshooting step-by-step: Inspect the brake sensors for proper alignment with the brake levers and adjust as needed to ensure accurate sensing. Clean the sensors and surrounding area to remove any dirt or debris that may be interfering with their operation. Check the electrical connections between the sensors and the motor controller for any loose or damaged wires, and repair as needed. If the problem persists, consult with Pedego customer support or a certified technician for further diagnosis and repair.
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Pedego Element Electric Bike User Reviews
Discover what users have to say about their experiences with the Pedego Element electric bike.
Positive Reviews from Pedego Element Users
- Many users were delighted with the convenience offered by the handlebar-mounted display, which allows seamless switching between pedal assist modes based on individual preferences and riding conditions.
- Several riders praised the quality bike frame of the Pedego Element, highlighting its durability and suitability for riders of various sizes, contributing to a stable and comfortable ride experience.
- The mid-step frame design received positive feedback from users, making it effortless to mount and dismount the bike, enhancing convenience during frequent stops or in busy urban environments.
- Users appreciated the inclusion of reflectors on the pedals, which increased visibility during nighttime rides, contributing to a safer riding experience.
- Many riders raved about the custom Kenda fat tires, noting their exceptional shock-absorbing properties that provided a smooth and comfortable journey, even on rough terrain.
Overall, positive feedback from Pedego Element customers indicates satisfaction with the bike’s convenient features, comfortable design, and enhanced safety measures, contributing to an enjoyable riding experience.
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Negative User Reviews of the Pedego Element
- Some users were not satisfied with the inability to lower the seat all the way down due to the position of the controller box, which affected their comfort during rides, particularly for shorter individuals.
- A few riders expressed disappointment with the bike’s mechanical brakes, suggesting that hydraulic disc brakes would offer more effective braking performance, especially in emergency situations or on steep terrain.
- Several users were disappointed with the bike’s maximum weight capacity of approximately 250 pounds, feeling that it was limiting, especially when using front or back racks, which impacted the bike’s versatility and utility.
Overall, while some users experienced drawbacks with the Pedego Element, the majority of customers were satisfied with their riding experience.
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Pedego Element Manual
For detailed operating instructions for the Pedego Element electric bike, please refer to the manufacturer’s website.
Conclusion
In conclusion, the article has provided an in-depth exploration of the Pedego Element electric bike, focusing on common problems, troubleshooting tips, user reviews, and operating instructions. Through examining both positive and negative aspects of the bike, it’s evident that the Pedego Element offers numerous features appreciated by riders, including its handlebar-mounted display, quality frame design, and comfortable fat tires.
While some users have reported issues such as limitations in seat adjustment, the choice of mechanical brakes, and the bike’s weight capacity, the majority of customers express satisfaction with their Pedego Element experience. It’s clear that the bike caters to a wide range of riders, offering versatility and convenience for various riding scenarios.
Overall, the Pedego Element stands as a solid option for those looking to enter the world of electric bikes, providing a comfortable, reliable, and enjoyable riding experience. By understanding common problems, troubleshooting methods, and user feedback, prospective buyers can make informed decisions and maximize their enjoyment of the Pedego Element electric bike.
Pedego Element FAQ
What is the weight capacity of the Pedego Element?
The weight capacity of the Pedego Element is approximately 113 kg (250 lbs).
Can the seat on the Pedego Element be fully lowered?
No, due to the position of the controller box, riders are unable to lower the seat all the way down.
What is the maximum range of the Pedego Element on a single charge?
The maximum range of the Pedego Element is up to 90.12 km (56 miles) on a single charge.
Does the Pedego Element come with a warranty?
Yes, the Pedego Element comes with a five-year warranty.
What is the top speed of the Pedego Element?
The top speed of the Pedego Element is approximately 32.19 km/h (20 mph).
What kind of motor does the Pedego Element have?
The Pedego Element is equipped with a quiet hub motor.
What is the Pedego Element eBike suitable for?
The Pedego Element is suitable for daily urban or beach rides, specifically aimed at commuters and urban use.
How much does the Pedego Element weigh?
The Pedego Element weighs around 25.85 kg (57 lbs).
What are the tire specifications for the Pedego Element?
The Pedego Element features custom Kenda fat tires that are 20 inches in diameter and 4 inches wide.
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