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REI Generation e1.1 Common Problems

If you’re considering the REI Generation e1.1 for its versatile design and user-friendly features, it’s essential to be aware of potential issues that may arise despite its impressive attributes. Despite offering standout features like the step-thru frame for easy access and the powerful motor with multiple assist modes, the Generation e1.1 may encounter common problems that could affect your riding experience.

While the adjustable stem height ensures a comfortable fit for riders of all sizes, and the integrated lights enhance safety during nighttime rides, some users have reported concerns regarding the bike’s weight and the performance of certain components. For instance, at over 50 pounds, maneuvering the e1.1 could pose a challenge, especially when lifting or transporting it. Additionally, feedback regarding the front chainring and guard suggests room for improvement to achieve a smoother ride.

Despite these potential issues, many riders have shared positive experiences with the Generation e1.1, highlighting its excellent handling, especially under load, and its overall performance on various terrains. In this article, we’ll delve into common problems faced by owners of the REI Generation e1.1 and provide troubleshooting tips to help you address these issues effectively, drawing from real user experiences and insights.

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Specifications

Name of Specification	Description of Specification
Price	$1,499.00
Type	eBike
Class	Class 1
Release Year	2022
Brake Type	Hydraulic Disc Brakes
Drive Type	Hub-Drive
Frame Material	Aluminum
Gears	7
Max Range (mi)	40 mi
Top Speed (mph)	20 mph
Watts	350
Weight (lbs)	54 lbs
Weight Capacity (lbs)	265 lbs
Wheels	2
Wheel Diameter (in)	20 in
Wheel Width (in)	2.4 in

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Features

• Urban
• Commuter
• Headlight
• Integrated Taillight
• Rear Rack
• Fenders
• LCD Display
• Thru Axle
• Pedal Assist
• Buy at Rei

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Causes of Common Problems with the REI Generation e1.1

In this section, we’ll explore the root causes of common issues that arise with the REI Generation e1.1. Understanding these causes is crucial for effectively addressing and troubleshooting any problems that may occur.

Later in this article, we will delve into potential solutions and troubleshooting tips to help you overcome these common problems and ensure a smoother riding experience with your REI Generation e1.1.

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1. Battery Not Holding Charge – REI Generation e1.1

• Description of the Problem: The battery of the REI Generation e1.1 electric bike is not holding a charge as expected, resulting in reduced riding time.
• Cause of the Problem: This issue can occur due to factors such as overcharging, extreme temperatures, or battery degradation over time.
• Troubleshooting Step-by-Step:
  1. Check the charging process to ensure the battery is not being overcharged.
  2. Avoid exposing the bike to extreme temperatures, as it can affect battery performance.
  3. If the battery has degraded significantly, consider replacing it with a new one from the manufacturer.

2. Motor Not Functioning Properly – REI Generation e1.1

• Description of the Problem: The motor of the REI Generation e1.1 electric bike is experiencing issues, such as inconsistent power delivery or complete failure.
• Cause of the Problem: Motor problems may arise due to wiring issues, overheating, or motor wear and tear.
• Troubleshooting Step-by-Step:
  1. Check the wiring connections to ensure they are secure and free from damage.
  2. Allow the motor to cool down if it has been overheating by reducing usage or stopping the bike altogether.
  3. If the motor continues to malfunction, contact the manufacturer for repair or replacement options.

3. Brakes Squeaking or Not Responsive – REI Generation e1.1

• Description of the Problem: The brakes on the REI Generation e1.1 electric bike are producing squeaking noises or not responding effectively, compromising safety.
• Cause of the Problem: Brake issues can stem from factors like brake pad wear, improper adjustment, or contamination.
• Troubleshooting Step-by-Step:
  1. Inspect the brake pads for wear and replace them if necessary.
  2. Adjust the brake cables or hydraulic system to ensure proper braking response.
  3. Clean the brake components and remove any debris or contaminants that may be affecting performance.

4. Display Malfunctioning or Not Showing Information – REI Generation e1.1

• Description of the Problem: The display unit on the REI Generation e1.1 electric bike is malfunctioning or failing to display essential information such as speed or battery level.
• Cause of the Problem: Display issues can occur due to wiring faults, water damage, or software glitches.
• Troubleshooting Step-by-Step:
  1. Check the wiring connections between the display unit and the bike’s components for any loose connections or damage.
  2. Avoid exposing the display unit to water or moisture, as it can damage internal components.
  3. If possible, update the display’s firmware or software to address any software-related issues.

5. Chain Slipping or Skipping Gears – REI Generation e1.1

• Description of the Problem: The chain on the REI Generation e1.1 electric bike is slipping or skipping gears during pedaling, affecting the overall riding experience.
• Cause of the Problem: Chain issues may arise due to improper tension, worn chain or cassette, or derailleur misalignment.
• Troubleshooting Step-by-Step:
  1. Adjust the chain tension to ensure it is within the manufacturer’s recommended specifications.
  2. Inspect the chain and cassette for signs of wear and replace them if necessary.
  3. Check the derailleur alignment and adjust it as needed to prevent chain skipping or slipping.

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1. Battery Draining Quickly

• Description of the problem: Users may notice that the battery of their REI Generation e1.1 electric bike drains more quickly than expected, resulting in shorter riding times.
• Cause of the problem: One possible cause could be excessive use of the higher pedal assist modes or riding in challenging terrain, which places greater demand on the battery.
• Troubleshooting step-by-step:
  1. Ensure that the bike is fully charged before each use.
  2. Adjust riding habits to utilize lower pedal assist modes when possible to conserve battery power.
  3. Check for any accessories or components that may be drawing additional power from the battery and consider removing them if not essential.
  4. If the issue persists, contact REI customer support for further assistance or consider having the battery checked for any potential defects.

2. Motor Not Engaging

• Description of the problem: Some users may experience issues with the motor of their REI Generation e1.1 electric bike not engaging when attempting to pedal or when using the throttle.
• Cause of the problem: This problem could stem from a variety of issues, including loose connections, faulty wiring, or a malfunctioning motor controller.
• Troubleshooting step-by-step:
  1. Check all connections and cables leading to the motor to ensure they are securely attached and undamaged.
  2. Inspect the motor controller for any signs of damage or malfunction, such as burnt components or loose wires.
  3. If comfortable doing so, try resetting the motor controller according to the manufacturer’s instructions.
  4. If the problem persists, it may be necessary to consult a professional bike technician or contact REI for further assistance.

3. Brake Issues

• Description of the problem: Users may encounter problems with the brakes on their REI Generation e1.1 electric bike, such as squeaking, grinding, or insufficient braking power.
• Cause of the problem: Brake issues could arise due to various factors, including worn brake pads, misaligned calipers, or contaminated brake rotors.
• Troubleshooting step-by-step:
  1. Inspect the brake pads for wear and replace them if they appear thin or worn down.
  2. Check the alignment of the brake calipers to ensure they are centered over the brake rotor.
  3. Clean the brake rotors with rubbing alcohol to remove any oil or debris that may be affecting braking performance.
  4. If the problem persists, consider bleeding the brake lines or consulting a professional bike mechanic for further diagnosis and repair.

4. Display Malfunction

• Description of the problem: Some users may experience issues with the display unit on their REI Generation e1.1 electric bike, such as flickering, freezing, or inaccurate readings.
• Cause of the problem: Display malfunctions could be caused by electrical issues, software glitches, or physical damage to the display unit.
• Troubleshooting step-by-step:
  1. Check the connections between the display unit and the main control unit to ensure they are secure and undamaged.
  2. If possible, reset the display unit according to the manufacturer’s instructions to see if this resolves the issue.
  3. Update the firmware on the display unit if an update is available, as this may address any software-related issues.
  4. If the problem persists, contact REI customer support for further assistance or consider replacing the display unit if it is deemed faulty.

5. Chain Slippage

• Description of the problem: Chain slippage occurs when the chain on the REI Generation e1.1 electric bike shifts unexpectedly while riding, potentially causing loss of power or difficulty in pedaling.
• Cause of the problem: Chain slippage can be caused by several factors, including a worn chain, misaligned gears, or improper tension on the chain.
• Troubleshooting step-by-step:
  1. Inspect the chain for signs of wear, such as stretched links or damaged rollers, and replace it if necessary.
  2. Check the alignment of the gears and derailleur to ensure they are properly aligned and adjusted.
  3. Adjust the tension on the chain according to the manufacturer’s recommendations to prevent slippage.
  4. If the problem persists, consider having the bike inspected by a professional mechanic to identify any underlying issues that may be causing the chain slippage.

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6. Range Anxiety

• Description of the problem: Some users may experience range anxiety with their REI Generation e1.1 electric bike, worrying about running out of battery power before reaching their destination.
• Cause of the problem: Range anxiety can stem from uncertainty about the bike’s battery capacity, terrain challenges, or inadequate charging infrastructure along the route.
• Troubleshooting step-by-step:
  1. Plan your routes carefully, considering factors such as distance, terrain, and available charging options.
  2. Utilize lower pedal assist modes or throttle sparingly to conserve battery power, especially when riding uphill or in challenging conditions.
  3. Invest in additional battery packs or carry a portable charger for longer rides to alleviate range anxiety.
  4. Monitor battery levels regularly during rides and adjust your riding pace or route if necessary to ensure you reach your destination safely.

7. Noise from the Motor

• Description of the problem: Users may notice unusual noises coming from the motor of their REI Generation e1.1 electric bike, such as grinding, whirring, or clicking sounds.
• Cause of the problem: Motor noise can be caused by various factors, including loose components, worn bearings, or internal mechanical issues.
• Troubleshooting step-by-step:
  1. Inspect the motor and surrounding components for any loose or damaged parts, such as bolts or screws, and tighten or replace them as needed.
  2. Check the bearings in the motor for signs of wear or damage, and replace them if necessary to eliminate noise.
  3. If the noise persists, consider taking the bike to a professional mechanic or contacting REI for further diagnosis and repair.

8. Charging Issues

• Description of the problem: Some users may encounter difficulties with charging their REI Generation e1.1 electric bike, such as slow charging, failure to charge, or overheating during charging.
• Cause of the problem: Charging issues can arise from various factors, including faulty chargers, damaged charging ports, or issues with the battery management system.
• Troubleshooting step-by-step:
  1. Ensure that the charger is securely plugged into both the bike’s charging port and a functioning power outlet.
  2. Inspect the charging port on the bike for any debris or damage that may be obstructing the connection, and clean or repair it as necessary.
  3. Try using a different charger or power source to rule out any issues with the original charger or outlet.
  4. If the bike continues to experience charging issues, contact REI customer support for further assistance or consider having the battery and charging system inspected by a professional technician.

9. Handlebar Alignment

• Description of the problem: Users may notice that the handlebars on their REI Generation e1.1 electric bike are misaligned or crooked, affecting steering and overall ride comfort.
• Cause of the problem: Handlebar misalignment can occur due to improper installation, loose stem bolts, or impact from falls or collisions.
• Troubleshooting step-by-step:
  1. Check the alignment of the handlebars and stem, ensuring that they are centered and straight.
  2. Inspect the stem bolts for proper torque and tighten them if necessary to secure the handlebars in place.
  3. If the misalignment is severe or persists despite adjustments, consider consulting a professional bike mechanic for further diagnosis and repair.

10. Sudden Power Loss

• Description of the problem: Users may experience sudden power loss while riding their REI Generation e1.1 electric bike, resulting in a loss of pedal assist or throttle response.
• Cause of the problem: Sudden power loss can be caused by various factors, including electrical issues, overheating, or a malfunctioning motor controller.
• Troubleshooting step-by-step:
  1. Check the battery connections and wiring for any signs of damage or loose connections, and secure or repair them as needed.
  2. Ensure that the bike is not overheating by monitoring temperature levels and avoiding prolonged use in extreme weather conditions.
  3. If the problem persists, consider resetting the motor controller or updating the firmware to address any software-related issues.
  4. If all else fails, contact REI customer support for further assistance or consider having the bike inspected by a professional technician.

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6. Wheel Misalignment

• Description of the problem: Users may notice that the wheels of their REI Generation e1.1 electric bike are misaligned, causing issues with steering, stability, and overall riding performance.
• Cause of the problem: Wheel misalignment can occur due to improper assembly, loose or damaged axle nuts, or impacts from riding over rough terrain.
• Troubleshooting step-by-step:
  1. Check the axle nuts on both wheels to ensure they are tightened securely and properly aligned within the dropouts.
  2. If necessary, loosen the axle nuts and realign the wheels so that they are centered within the frame.
  3. Inspect the spokes on both wheels for any signs of damage or tension imbalance, and adjust them as needed to ensure proper wheel alignment.
  4. If the problem persists, consider having the bike inspected by a professional mechanic to identify any underlying issues that may be causing the misalignment.

7. Loose Handlebars

• Description of the problem: Some users may encounter issues with loose handlebars on their REI Generation e1.1 electric bike, resulting in instability and difficulty controlling the bike.
• Cause of the problem: Loose handlebars can occur due to insufficient tightening of the stem bolts, worn headset bearings, or improper installation.
• Troubleshooting step-by-step:
  1. Check the stem bolts on the handlebars to ensure they are tightened to the manufacturer’s recommended torque specifications.
  2. Inspect the headset bearings for wear or damage, and replace them if necessary to eliminate any play in the handlebars.
  3. If unsure about proper installation, consult the bike’s user manual or consider seeking assistance from a professional bike mechanic.
  4. Regularly check and maintain the tightness of the handlebar bolts to prevent loosening during use.

8. Pedal Issues

• Description of the problem: Users may experience problems with the pedals on their REI Generation e1.1 electric bike, such as slipping, creaking, or difficulty engaging.
• Cause of the problem: Pedal issues can arise from worn pedal bearings, loose pedal axles, or damaged pedal threads.
• Troubleshooting step-by-step:
  1. Inspect the pedals for any signs of wear or damage, such as worn bearings, cracked bodies, or stripped threads.
  2. Ensure that the pedal axles are tightened securely to the crank arms and that there is no play or movement.
  3. If necessary, replace the pedals with new ones that are compatible with the REI Generation e1.1 electric bike.
  4. Regularly lubricate the pedal bearings to maintain smooth operation and prevent premature wear.

9. Suspension Problems

• Description of the problem: Some users may encounter issues with the suspension system on their REI Generation e1.1 electric bike, such as sagging, bottoming out, or lack of responsiveness.
• Cause of the problem: Suspension problems can occur due to worn suspension components, insufficient air pressure, or improper setup.
• Troubleshooting step-by-step:
  1. Check the air pressure in the suspension fork and rear shock to ensure it is within the recommended range for your weight and riding style.
  2. Inspect the suspension components for signs of wear, damage, or leaks, and replace any damaged parts as needed.
  3. If unsure about proper setup, consult the bike’s user manual or consider seeking assistance from a professional bike mechanic.
  4. Regularly maintain and service the suspension system according to the manufacturer’s recommendations to ensure optimal performance and longevity.

10. Electrical Wiring Issues

• Description of the problem: Users may encounter issues with electrical wiring on their REI Generation e1.1 electric bike, resulting in intermittent power loss, malfunctioning components, or electrical shorts.
• Cause of the problem: Electrical wiring issues can be caused by damaged or frayed wires, loose connections, or water ingress into electrical components.
• Troubleshooting step-by-step:
  1. Inspect the electrical wiring harness for any signs of damage, such as frayed insulation, exposed wires, or melted connectors.
  2. Check all electrical connections and terminals to ensure they are secure and free from corrosion or oxidation.
  3. If riding in wet conditions, ensure that all electrical components are properly sealed and protected from moisture ingress.
  4. If the problem persists, consider having the bike inspected by a professional electrician or bike mechanic to identify and repair any wiring issues.

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11. Loose Crankset

• Description of the problem: Users may encounter issues with a loose crankset on their REI Generation e1.1 electric bike, leading to creaking noises, wobbling, or difficulty pedaling.
• Cause of the problem: A loose crankset can result from improper installation, worn crankset bolts, or a damaged bottom bracket.
• Troubleshooting step-by-step:
  1. Check the crankset bolts to ensure they are tightened to the manufacturer’s recommended torque specifications.
  2. Inspect the bottom bracket for any signs of wear or damage, such as play or grinding noises, and replace it if necessary.
  3. If unsure about proper installation, consult the bike’s user manual or consider seeking assistance from a professional bike mechanic.
  4. Regularly check and maintain the tightness of the crankset bolts to prevent loosening during use.

12. Gear Shifting Problems

• Description of the problem: Some users may experience issues with gear shifting on their REI Generation e1.1 electric bike, such as skipping gears, chain slippage, or difficulty shifting smoothly.
• Cause of the problem: Gear shifting problems can arise from misaligned derailleurs, worn shift cables, or damaged cassette or chainring teeth.
• Troubleshooting step-by-step:
  1. Inspect the derailleurs and shift cables for any signs of misalignment or damage, and adjust or replace them as needed.
  2. Clean the cassette and chainring teeth to remove any buildup of dirt, debris, or lubricant that may be affecting gear shifting performance.
  3. Ensure that the shift cable tension is properly adjusted according to the manufacturer’s recommendations for smooth and precise shifting.
  4. If the problem persists, consider having the bike inspected by a professional bike mechanic to identify and address any underlying issues.

13. Saddle Discomfort

• Description of the problem: Some users may experience discomfort or pain while riding due to an uncomfortable saddle on their REI Generation e1.1 electric bike.
• Cause of the problem: Saddle discomfort can be caused by improper saddle fit, inadequate padding, or poor saddle design.
• Troubleshooting step-by-step:
  1. Adjust the saddle position, angle, and height to ensure proper alignment with your riding position and body geometry.
  2. If the saddle has adjustable features such as width or cushioning, experiment with different settings to find the most comfortable configuration.
  3. Consider upgrading to a different saddle model or style that better suits your riding preferences and anatomy.
  4. If experiencing persistent discomfort, consult a professional bike fitter or saddle specialist for personalized recommendations.

14. Frame Damage

• Description of the problem: Users may discover signs of frame damage on their REI Generation e1.1 electric bike, such as cracks, dents, or paint chips.
• Cause of the problem: Frame damage can result from impacts, collisions, or overloading the bike beyond its weight capacity.
• Troubleshooting step-by-step:
  1. Thoroughly inspect the frame for any visible signs of damage, paying close attention to areas prone to stress, such as weld joints and tube intersections.
  2. If any damage is detected, discontinue riding the bike immediately and consult a professional bike mechanic or REI customer support for further assessment.
  3. If the damage is minor, consider repairing or reinforcing the affected area with appropriate techniques or materials.
  4. Regularly inspect the frame for signs of wear and damage, and avoid subjecting the bike to excessive stress or abuse that could compromise its structural integrity.

15. Loose Bolts and Fasteners

• Description of the problem: Users may encounter issues with loose bolts and fasteners on various components of their REI Generation e1.1 electric bike, leading to rattling noises, component misalignment, or potential safety hazards.
• Cause of the problem: Loose bolts and fasteners can result from vibration during riding, inadequate initial tightening, or improper maintenance practices.
• Troubleshooting step-by-step:
  1. Regularly inspect all bolts and fasteners on the bike, paying particular attention to critical components such as handlebars, stem, seatpost, and pedals.
  2. Use a torque wrench to ensure that all bolts are tightened to the manufacturer’s recommended torque specifications, taking care not to over-tighten or strip the threads.
  3. Apply a thread-locking compound to critical bolts and fasteners to prevent them from loosening due to vibration or stress during riding.
  4. If any bolts are found to be loose or missing, tighten or replace them immediately to prevent further issues or potential safety risks.

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REI Generation e1.1 Electric Bike User Reviews

As part of our comprehensive overview of the REI Generation e1.1 electric bike, we’ve gathered insights from users to provide a well-rounded perspective on the ownership experience. Below, you’ll find a summary of positive reviews shared by REI Generation e1.1 users, highlighting key aspects of satisfaction and user feedback.

Positive Reviews from REI Generation e1.1 Users

• Some users were satisfied with the step-thru frame design, which facilitates easy mounting and dismounting of the bike, particularly beneficial for individuals with mobility limitations.
• Many riders appreciated the adjustable stem height feature, allowing for a personalized fit and enhanced comfort, catering to bikers of varying sizes.
• Several users expressed delight in the motor’s versatility, featuring five pedal assist modes and a walk mode, providing ample support and flexibility across different riding conditions.
• Many customers commended the integrated front and rear lights, enhancing visibility and safety during nighttime rides, contributing to a more secure riding experience.
• Several users praised the sturdy and stable kickstand, offering convenience and reliability when parking the bike, ensuring it remains upright and secure.

Overall, the positive feedback from REI Generation e1.1 customers highlights the bike’s thoughtful design, comfort features, and versatile performance capabilities. Users appreciate the attention to detail and practicality that enhance their riding experience, making the REI Generation e1.1 electric bike a popular choice among riders seeking quality and reliability.

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Negative User Reviews of the REI Generation e1.1

• Some users were not satisfied with the weight of the REI Generation e1.1, which exceeds 50 pounds, making it difficult to lift and transport, particularly for individuals who require frequent maneuvering.
• There were complaints about the front chainring and guard, with users expressing dissatisfaction regarding their performance and suggesting improvements for a smoother ride. Issues such as vibration and noise were reported by several riders.
• Several users expressed disappointment with the rear rack’s weight capacity limitation, as it cannot hold loads heavier than 70 pounds. This restriction may limit the bike’s utility for carrying heavier cargo or equipment.

Despite the highlighted concerns, it’s important to note that the majority of users were satisfied with the REI Generation e1.1 electric bike. While these negative reviews address specific drawbacks, they represent isolated issues and do not detract from the overall positive feedback received from customers.

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REI Generation e1.1 Manual

The operating instructions for the REI Generation e1.1 electric bike can be found on the manufacturer’s website.

Conclusion

After delving into the various aspects of the REI Generation e1.1 electric bike, it’s evident that this model offers a compelling blend of features and performance for riders seeking a versatile and reliable e-bike.

Throughout the article, we’ve explored the bike’s specifications, features, user reviews, and common issues, providing a comprehensive overview of what prospective buyers can expect. The positive feedback from users highlights the bike’s strengths, including its comfortable step-thru frame, adjustable stem height, versatile motor, integrated lights, and stable kickstand.

While negative reviews have pointed out some drawbacks such as the bike’s weight, front chainring performance, and rear rack limitations, these issues appear to be isolated and do not diminish the overall positive impression of the REI Generation e1.1.

In conclusion, the REI Generation e1.1 electric bike emerges as a solid choice for riders looking for a dependable and user-friendly e-bike option. Its combination of comfort, performance, and practicality make it well-suited for a variety of riding needs, whether it be daily commuting or leisurely rides around town.

REI Generation e1.1 FAQ

Does the REI Generation e1.1 come with any type of suspension?

Some users were curious about whether the REI Generation e1.1 comes with any suspension. However, this model does not include suspension.

How much does the REI Generation e1.1 eBike weigh?

Concerns regarding the weight of the REI Generation e1.1 eBike were raised. This eBike weighs approximately 24.5 kg.

What are the features included with the REI Generation e1.1 eBike?

Prospective buyers wanted to know about the features included with the REI Generation e1.1 eBike. This eBike comes equipped with a headlight, integrated taillight, rear rack, fenders, LCD display, thru axle, and pedal assist.

What is the price of the REI Generation e1.1 eBike?

Questions about the price of the REI Generation e1.1 eBike were common. This eBike is priced at $1,499 USD.

Is the battery on the REI Generation e1.1 removable?

Users inquired about the removability of the battery on the REI Generation e1.1. The description suggests that the battery is indeed removable, allowing for easy charging or replacement.

What type of brakes does the REI Generation e1.1 eBike use?

Questions regarding the type of brakes used on the REI Generation e1.1 eBike were addressed. This eBike utilizes hydraulic disc brakes.

What is the maximum range on a full charge for the REI Generation e1.1?

Users were interested in the maximum range achievable on a full charge for the REI Generation e1.1. This eBike offers a maximum range of up to 64 kilometers.

How many gears does the REI Generation e1.1 have?

Enquiries about the number of gears on the REI Generation e1.1 were raised. This eBike features 7 gears.

Is the REI Generation e1.1 suitable for commuting?

Users wanted to know if the REI Generation e1.1 is suitable for commuting. Yes, this eBike is suitable for urban and commuter ride use cases.

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