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Ribble Hybrid AL e Common Problems

Despite the exceptional features and performance of the Ribble Hybrid AL e, like any product, it may encounter common issues that riders should be aware of. Even with its customizable nature and puncture-protected tires ensuring a smooth and durable ride, there are certain aspects that might pose challenges to riders.

This article aims to shed light on potential problems that users may encounter while owning the Ribble Hybrid AL e, along with effective troubleshooting methods. Real experiences from riders will be shared to provide valuable insights into handling these issues.

Whether it’s ensuring optimal battery usage or addressing minor durability concerns such as loose mudguards, being prepared to tackle these challenges can enhance the overall riding experience and ensure continued enjoyment of this exceptional eBike model.

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Specifications

Name of Specification	Description of Specification
Price	$3,006.00
Type	eBike
Class	Class 2
Release Year	2021
Brake Type	Hydraulic Disc Brakes
Drive Type	Hub-Drive
Frame Material	Aluminum
Gears	11
Max Range	60 mi
Top Speed	20 mph
Watts	250
Weight	27 lbs
Weight Capacity	265 lbs
Wheels	2
Wheel Diameter	27.5 in
Wheel Width	2 in

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Features

• Urban
• Commuter
• Fenders
• Rear Rack
• Ergonomic Seat
• Flat Handlebar
• Chain Guard
• Buy at Ribble

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Causes of Common Problems with the Ribble Hybrid AL e

In this section, we will explore the causes behind common problems that users may encounter with the Ribble Hybrid AL e. We will delve into these issues and provide solutions later in this article to help riders effectively troubleshoot and overcome any challenges they may face.

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Ribble Hybrid AL e Common Problems and Troubleshooting

1. Battery Drains Quickly

• Description of the Problem: The battery of the Ribble Hybrid AL e electric bike drains faster than expected during rides.
• Cause of the Problem: Continuous riding at full speed can drain the battery quickly, as well as potential issues with battery calibration or degradation over time.
• Troubleshooting Step-by-Step:
  1. Ensure the battery is fully charged before each ride.
  2. Limit riding at full speed and utilize lower assistance levels to conserve battery.
  3. Check for any firmware updates for the bike’s electric system and install if available.
  4. If the issue persists, consider consulting a professional to assess the battery’s health and potential replacement.

2. Loose Mudguards

• Description of the Problem: Mudguards on the Ribble Hybrid AL e electric bike become loose and may rattle during rides, especially on uneven terrain.
• Cause of the Problem: The attachment points of the mudguards may not be securely fastened or may degrade over time due to vibrations and impacts.
• Troubleshooting Step-by-Step:
  1. Inspect the attachment points of the mudguards and tighten any loose bolts or screws.
  2. Consider using additional fasteners or brackets to reinforce the attachment of the mudguards.
  3. If the problem persists, replace the mudguards with more durable or better-fitting ones compatible with the Ribble Hybrid AL e.

3. Limited Battery Monitoring

• Description of the Problem: Checking the battery levels of the Ribble Hybrid AL e electric bike is only possible through the mobile phone app, posing inconvenience for some users.
• Cause of the Problem: The bike’s display interface does not provide direct access to battery monitoring, relying solely on the companion mobile app for this function.
• Troubleshooting Step-by-Step:
  1. Ensure the mobile app is properly synced with the bike’s electric system and that all necessary permissions are granted.
  2. Consider contacting Ribble support for any potential firmware updates or alternative solutions to enable on-bike battery monitoring.

4. Braking Issues

• Description of the Problem: Users experience difficulties with braking performance on the Ribble Hybrid AL e electric bike, such as delayed response or inconsistent braking power.
• Cause of the Problem: Issues with brake caliper alignment, brake pad wear, or hydraulic brake fluid may lead to suboptimal braking performance.
• Troubleshooting Step-by-Step:
  1. Inspect the brake calipers and ensure proper alignment with the wheel rims.
  2. Check the brake pads for wear and replace if necessary.
  3. If the bike is equipped with hydraulic disc brakes, inspect the brake fluid level and bleed the system if air bubbles are present.
  4. Consider consulting a bike mechanic for a thorough inspection and adjustment of the braking system if issues persist.

5. Inadequate Gear Shifting

• Description of the Problem: Riders encounter difficulties with gear shifting on the Ribble Hybrid AL e electric bike, such as gears slipping or skipping.
• Cause of the Problem: Misalignment of the derailleur, cable tension issues, or worn drivetrain components can lead to improper gear shifting.
• Troubleshooting Step-by-Step:
  1. Inspect the derailleur alignment and adjust if necessary using the barrel adjusters.
  2. Check the cable tension and ensure it is properly tensioned for smooth gear shifting.
  3. Inspect the condition of the cassette, chain, and chainrings for signs of wear and replace if necessary.
  4. If the problem persists, consider seeking assistance from a professional bike mechanic for a thorough drivetrain inspection and adjustment.

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6. Excessive Noise from Motor

• Description of the Problem: Users notice abnormal or loud noises coming from the motor of the Ribble Hybrid AL e electric bike during operation.
• Cause of the Problem: Loose components within the motor housing, damaged bearings, or improper motor calibration can result in excessive noise.
• Troubleshooting Step-by-Step:
  1. Inspect the motor housing for any loose bolts or components and tighten or secure them as necessary.
  2. If accessible, check the motor bearings for signs of damage or wear and replace if needed.
  3. Ensure proper motor calibration and settings through the bike’s electric system or companion app.
  4. If the noise persists, consider seeking assistance from a professional technician for further diagnosis and repair.

7. Unresponsive Electric Assist

• Description of the Problem: The electric assist system of the Ribble Hybrid AL e electric bike fails to engage or responds intermittently to rider input.
• Cause of the Problem: Issues with the electric motor controller, throttle sensor, or wiring connections can lead to unresponsiveness in the electric assist system.
• Troubleshooting Step-by-Step:
  1. Check the wiring connections between the electric motor controller, throttle sensor, and battery pack for any loose or damaged connections.
  2. Test the throttle sensor functionality by ensuring it responds accurately to input commands.
  3. If equipped, recalibrate the electric motor controller through the bike’s settings menu or companion app.
  4. If troubleshooting steps do not resolve the issue, contact Ribble support for further assistance or potential warranty service.

8. Unstable Handling at High Speeds

• Description of the Problem: Riders experience instability or wobbling in the handling of the Ribble Hybrid AL e electric bike, particularly at higher speeds.
• Cause of the Problem: Improper wheel alignment, insufficient tire pressure, or frame geometry issues can contribute to unstable handling characteristics.
• Troubleshooting Step-by-Step:
  1. Check the wheel alignment by ensuring the wheels are properly seated in the dropouts and aligning with the frame and fork.
  2. Verify tire pressure is within the recommended range specified by the manufacturer for optimal stability and performance.
  3. If available, adjust the suspension settings to improve handling characteristics, especially for off-road or uneven terrain.
  4. If handling issues persist, consult a professional bike mechanic for a comprehensive assessment of the bike’s frame geometry and alignment.

9. Connectivity Issues with Mobile App

• Description of the Problem: Users encounter difficulties establishing or maintaining connectivity between the Ribble Hybrid AL e electric bike and the companion mobile app.
• Cause of the Problem: Bluetooth signal interference, software compatibility issues, or network connectivity problems may hinder seamless communication between the bike and app.
• Troubleshooting Step-by-Step:
  1. Ensure the mobile device’s Bluetooth function is enabled and within close proximity to the bike during the pairing process.
  2. Verify the Ribble app is updated to the latest version available and compatible with the device’s operating system.
  3. Restart both the mobile device and the bike’s electric system to refresh connectivity settings and attempt re-pairing.
  4. If connectivity issues persist, contact Ribble support for further guidance on troubleshooting or potential app updates.

10. Premature Wear on Components

• Description of the Problem: Certain components of the Ribble Hybrid AL e electric bike exhibit premature wear or deterioration, affecting overall performance and longevity.
• Cause of the Problem: Factors such as frequent use, improper maintenance, or subpar component quality can contribute to premature wear on various bike parts.
• Troubleshooting Step-by-Step:
  1. Regularly inspect all bike components, including drivetrain, brakes, and suspension, for signs of wear or damage.
  2. Follow manufacturer-recommended maintenance procedures, including cleaning, lubrication, and adjustment of key components.
  3. Consider upgrading certain components to higher-quality alternatives to improve durability and longevity.
  4. If premature wear persists despite maintenance efforts, consult a professional bike mechanic for a thorough assessment and potential replacement of worn parts.

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11. Erratic Motor Performance

• Description of the Problem: The motor of the Ribble Hybrid AL e electric bike exhibits erratic behavior, such as sudden surges or loss of power.
• Cause of the Problem: Issues with the motor controller, throttle input, or electrical connections can lead to unpredictable motor performance.
• Troubleshooting Step-by-Step:
  1. Check for loose or damaged electrical connections between the motor, controller, and battery pack, and secure or repair as necessary.
  2. Inspect the throttle input mechanism for any debris or obstructions that may interfere with its operation and clean or replace as needed.
  3. If available, recalibrate the motor controller through the bike’s settings menu or companion app to restore proper functionality.
  4. If motor performance remains erratic, consider seeking professional assistance for diagnosis and potential repair or replacement of faulty components.

12. Uneven Suspension Performance

• Description of the Problem: Riders experience inconsistencies in the performance of the suspension system on the Ribble Hybrid AL e electric bike, resulting in uneven ride quality.
• Cause of the Problem: Issues such as insufficient fork or shock maintenance, worn suspension components, or improper setup can lead to suboptimal suspension performance.
• Troubleshooting Step-by-Step:
  1. Inspect the suspension fork and rear shock for proper air pressure or spring preload settings according to the manufacturer’s recommendations.
  2. Check for any signs of oil leakage or damage to the suspension seals and address accordingly.
  3. Perform routine maintenance tasks such as cleaning and lubricating suspension components to ensure smooth operation.
  4. If suspension issues persist, consult a professional bike mechanic for a thorough inspection and adjustment of the suspension system.

13. Unreliable Electric System

• Description of the Problem: Users encounter reliability issues with the electric system of the Ribble Hybrid AL e electric bike, such as sudden shutdowns or malfunctions.
• Cause of the Problem: Electrical wiring faults, battery management system issues, or software glitches can contribute to unreliable performance of the electric system.
• Troubleshooting Step-by-Step:
  1. Inspect all electrical connections for signs of corrosion, damage, or loose connections, and address any issues found.
  2. Verify the integrity of the battery management system and ensure it is functioning properly to regulate battery charging and discharging.
  3. Check for any available firmware updates for the bike’s electric system and install if necessary to address software-related issues.
  4. If reliability problems persist, contact Ribble support for further assistance or potential warranty service.

14. Difficulty in Charging

• Description of the Problem: Users encounter difficulties when attempting to charge the battery of the Ribble Hybrid AL e electric bike, such as slow charging or failure to charge.
• Cause of the Problem: Issues with the charging port, battery contacts, or charger unit can impede the charging process and result in charging difficulties.
• Troubleshooting Step-by-Step:
  1. Inspect the charging port for any debris, corrosion, or damage that may inhibit proper connection with the charger unit, and clean or repair as needed.
  2. Check the battery contacts for signs of oxidation or wear and ensure they make secure contact with the charger unit during charging.
  3. Test the charger unit with an alternate power source to verify functionality, and consider replacing the charger if it is found to be faulty.
  4. If charging difficulties persist, contact Ribble support for further guidance on troubleshooting or potential warranty service for the battery or charging system.

15. Acceleration Delay

• Description of the Problem: Riders experience delays in acceleration response when engaging the electric assist system of the Ribble Hybrid AL e electric bike.
• Cause of the Problem: Issues such as throttle sensor calibration, motor controller settings, or battery power delivery can contribute to acceleration delays.
• Troubleshooting Step-by-Step:
  1. Verify proper calibration and functionality of the throttle sensor by checking for any discrepancies in input response and adjusting if necessary.
  2. Ensure the motor controller settings are configured appropriately for smooth acceleration, and recalibrate if available through the bike’s settings menu or companion app.
  3. Check the battery power output and monitor for any signs of voltage sag or depletion during acceleration, and recharge or replace the battery if needed.
  4. If acceleration delays persist, consider consulting a professional technician for further diagnosis and potential repair or replacement of faulty components.

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16. Display Malfunctions

• Description of the Problem: Users encounter malfunctions with the display unit of the Ribble Hybrid AL e electric bike, such as screen freezing or failure to display vital information.
• Cause of the Problem: Issues with the display unit’s internal electronics, software bugs, or damage from impact can lead to display malfunctions.
• Troubleshooting Step-by-Step:
  1. Restart the display unit by powering it off and on again to see if the issue resolves itself.
  2. Check for any available firmware updates for the display unit and install if necessary to address potential software-related issues.
  3. If the problem persists, inspect the display unit for physical damage or signs of moisture ingress, and contact Ribble support for further assistance or potential replacement.

17. Handlebar Misalignment

• Description of the Problem: Riders notice misalignment or uneven positioning of the handlebars on the Ribble Hybrid AL e electric bike, affecting steering stability.
• Cause of the Problem: Loose stem bolts, improper handlebar installation, or frame misalignment can lead to handlebar misalignment.
• Troubleshooting Step-by-Step:
  1. Inspect the stem bolts and ensure they are tightened to the manufacturer’s recommended torque specifications to secure the handlebar in place.
  2. Verify that the handlebar is installed correctly and aligns parallel to the front wheel, adjusting as necessary for proper positioning.
  3. If handlebar misalignment persists, check the frame alignment by measuring key reference points such as the head tube and fork to identify any deviations.
  4. Consult a professional bike mechanic for realignment or adjustment of the handlebar and frame components to restore steering stability.

18. Chain Slippage

• Description of the Problem: Riders experience chain slippage or skipping on the drivetrain of the Ribble Hybrid AL e electric bike, resulting in interrupted pedaling and loss of power.
• Cause of the Problem: Issues such as worn chainrings, cassette, or derailleur components, improper chain tension, or lubrication can lead to chain slippage.
• Troubleshooting Step-by-Step:
  1. Inspect the chain, chainrings, and cassette for signs of wear, damage, or debris accumulation, and replace or clean as necessary.
  2. Adjust the derailleur to ensure proper alignment and tension of the chain for smooth operation during gear shifts.
  3. Lubricate the chain with a high-quality bicycle chain lubricant to reduce friction and prevent chain slippage.
  4. If chain slippage persists, consider replacing worn drivetrain components or consulting a professional bike mechanic for further diagnosis and repair.

19. Sudden Power Loss

• Description of the Problem: Riders experience sudden loss of power from the electric assist system of the Ribble Hybrid AL e electric bike, resulting in a significant decrease in performance.
• Cause of the Problem: Issues such as battery depletion, electrical wiring faults, or motor controller malfunctions can lead to sudden power loss.
• Troubleshooting Step-by-Step:
  1. Check the battery charge level and recharge if necessary to ensure adequate power supply to the electric system.
  2. Inspect all electrical connections for signs of damage, corrosion, or loose connections, and address any issues found.
  3. Verify the integrity of the motor controller and throttle sensor functionality to identify any potential malfunctions affecting power delivery.
  4. If sudden power loss persists, contact Ribble support for further assistance or potential warranty service to diagnose and address the underlying issue.

20. Excessive Motor Noise

• Description of the Problem: Users notice unusually loud or excessive noise emanating from the motor of the Ribble Hybrid AL e electric bike during operation.
• Cause of the Problem: Issues such as worn bearings, misalignment, or internal motor damage can lead to excessive motor noise.
• Troubleshooting Step-by-Step:
  1. Inspect the motor housing for any loose components, damage, or signs of wear, and secure or replace as necessary.
  2. Check the motor bearings for wear or damage and replace if needed to reduce noise and restore smooth operation.
  3. If accessible, adjust the motor alignment to ensure proper engagement with the drivetrain and reduce noise generation.
  4. If excessive motor noise persists, consider seeking assistance from a professional technician for further diagnosis and potential repair or replacement of the motor.

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21. Braking Issues

• Description of the Problem: Riders experience issues with the braking system of the Ribble Hybrid AL e electric bike, such as ineffective braking or brake squealing.
• Cause of the Problem: Factors such as brake pad wear, contamination, misalignment, or hydraulic system leaks can contribute to braking issues.
• Troubleshooting Step-by-Step:
  1. Inspect the brake pads for wear and contamination, and replace if necessary to restore optimal braking performance.
  2. Check for any signs of misalignment or rubbing between the brake pads and rotor, and adjust caliper position if needed.
  3. Inspect the hydraulic brake lines for leaks or air bubbles, and bleed the system if necessary to remove air and restore brake effectiveness.
  4. If brake issues persist, consider upgrading brake components or consulting a professional bike mechanic for further diagnosis and repair.

22. Pedal Assist Malfunction

• Description of the Problem: Users encounter malfunctions with the pedal assist system of the Ribble Hybrid AL e electric bike, such as inconsistent or non-responsive assistance.
• Cause of the Problem: Issues with the pedal assist sensor, motor controller, or electrical connections can lead to pedal assist malfunctions.
• Troubleshooting Step-by-Step:
  1. Check the pedal assist sensor for proper alignment and functionality, ensuring it detects pedal input accurately.
  2. Inspect the motor controller for any signs of damage or loose connections, and secure or replace components as necessary.
  3. Verify the integrity of the electrical wiring connections between the pedal assist system components, and address any issues found.
  4. If pedal assist malfunctions persist, contact Ribble support for further assistance or potential warranty service to diagnose and address the underlying issue.

23. Charging Port Damage

• Description of the Problem: Users observe damage or malfunction with the charging port of the Ribble Hybrid AL e electric bike, making it difficult or impossible to charge the battery.
• Cause of the Problem: Factors such as physical impact, moisture ingress, or wear and tear can lead to charging port damage.
• Troubleshooting Step-by-Step:
  1. Inspect the charging port for any visible signs of damage, such as bent pins or debris accumulation, and address accordingly.
  2. Check for signs of moisture ingress or corrosion within the charging port, and clean or dry thoroughly if present.
  3. If the charging port is damaged beyond repair, consider replacing the port assembly or consulting a professional technician for assistance.
  4. Alternatively, utilize alternate charging methods such as external battery chargers if the onboard charging port is unavailable or damaged.

24. Battery Draining Quickly

• Description of the Problem: Users notice that the battery of the Ribble Hybrid AL e electric bike drains quickly, reducing the overall range and ride time.
• Cause of the Problem: Factors such as high power consumption, battery age, or improper charging practices can lead to rapid battery drainage.
• Troubleshooting Step-by-Step:
  1. Assess riding habits and reduce excessive use of electric assist modes or throttle input to conserve battery power during rides.
  2. Check the battery health and capacity using diagnostic tools or indicators provided by the manufacturer to determine if replacement or maintenance is necessary.
  3. Ensure proper charging practices, such as using the manufacturer-approved charger and avoiding overcharging or deep discharging the battery.
  4. If battery drainage persists, contact Ribble support for further assistance or potential warranty service to diagnose and address the underlying issue.

25. Loose Components

• Description of the Problem: Riders notice that various components of the Ribble Hybrid AL e electric bike become loose during rides, compromising safety and performance.
• Cause of the Problem: Factors such as inadequate tightening, vibration, or wear and tear can lead to loosening of bike components over time.
• Troubleshooting Step-by-Step:
  1. Regularly inspect all bike components, including bolts, nuts, and fasteners, for signs of looseness or wear, and tighten as necessary.
  2. Utilize thread-locking compounds or washers to secure critical components prone to loosening due to vibration, such as stem bolts or rack mounts.
  3. Perform routine maintenance tasks such as checking tire pressure, adjusting brakes, and lubricating moving parts to minimize component wear and prevent loosening.
  4. If loose components persist despite maintenance efforts, consult a professional bike mechanic for further inspection and tightening of critical components to ensure rider safety.

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Ribble Hybrid AL e Electric Bike User Reviews

Welcome to the user reviews section for the Ribble Hybrid AL e electric bike. Here, we’ll explore the feedback provided by riders who have experienced the Ribble Hybrid AL e firsthand. From positive experiences to constructive feedback, these user reviews offer valuable insights into the performance, features, and overall satisfaction with this electric bike.

Positive Reviews from Ribble Hybrid AL e Users

• Many users were satisfied with the versatility of the Ribble Hybrid AL e, noting the availability of four frame sizes and a wide range of color options. This allowed them to customize their bike to match their preferences and style.
• Riders appreciated the smooth and seamless ride provided by the quality SRAM gear shifter, particularly when tackling uphill climbs or navigating downhill descents. The precise shifting contributed to an enjoyable riding experience.
• The lasting grippy tires with puncture protection received praise from users for their excellent grip and durability. Riders felt confident riding on various terrains, knowing that their tires could withstand potential punctures.
• The lightweight and padded seat of the Ribble Hybrid AL e garnered positive feedback for its comfort, enabling riders to embark on long journeys without experiencing discomfort or fatigue. This contributed to an enhanced riding experience for many users.
• Users found the convenience of turning on the bike with the push of a single button to be highly convenient and user-friendly. This feature simplified the start of each ride, eliminating the need for complex startup procedures.

Overall, positive feedback from Ribble Hybrid AL e customers highlights the bike’s versatility, smooth performance, durability, comfort, and user-friendly features. These attributes contribute to an enjoyable riding experience and make the Ribble Hybrid AL e a popular choice among electric bike enthusiasts.

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Negative User Reviews of the Ribble Hybrid AL e

• Some users were not satisfied with the inconvenience of only being able to check battery levels through the mobile phone app, which may not always be practical or accessible during rides.
• A few riders expressed disappointment with the faster-than-expected battery drain when riding at full speed, highlighting concerns about the bike’s overall battery efficiency.
• Several users reported issues with the mudguards coming loose when riding on uneven terrain, suggesting potential design flaws or quality issues that affected ride comfort and safety.

Findings from negative feedback of Ribble Hybrid AL e customers indicate concerns regarding battery level accessibility, battery efficiency, and mudguard reliability. While these issues may pose challenges for some users, it’s important to note that the majority of users were satisfied with their experience with the Ribble Hybrid AL e.

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Ribble Hybrid AL e Manual

The operating instructions for the Ribble Hybrid AL e can be found on the manufacturer’s website. Please visit the official website of Ribble Cycles to access the manual and detailed operating instructions for your Ribble Hybrid AL e electric bike.

Conclusion

Throughout this article, we’ve delved into various aspects of the Ribble Hybrid AL e electric bike, exploring its features, specifications, user reviews, and common problems along with troubleshooting steps. As we conclude, it’s evident that the Ribble Hybrid AL e offers a compelling blend of versatility, performance, and comfort, making it a popular choice among riders.

Positive user reviews highlighted the bike’s customizable frame sizes and color options, smooth shifting with the SRAM gear shifter, lasting grippy tires, comfortable padded seat, and user-friendly features like easy startup. These aspects contribute to an enjoyable riding experience and demonstrate the bike’s appeal to a wide range of riders.

However, negative user reviews shed light on areas for improvement, such as accessibility to battery levels, battery efficiency concerns, and issues with mudguard reliability. While these challenges may impact some users’ experiences, it’s essential to recognize that the majority of users were satisfied overall with their Ribble Hybrid AL e.

In conclusion, the Ribble Hybrid AL e electric bike stands as a versatile and reliable option for urban commuting, leisure riding, and off-road adventures. With its customizable features, smooth performance, and comfortable design, the Ribble Hybrid AL e continues to impress riders and solidify its position as a top choice in the electric bike market.

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Ribble Hybrid AL e FAQ

Are there any concerns regarding the mudguards on the Ribble Hybrid AL e during off-road use?

Some users have reported that the mudguards can come loose when riding on uneven terrain.

What is the maximum range of the Ribble Hybrid AL e on a single charge?

The maximum range is up to 97 kilometers on a single charge.

Can I check the battery level directly on the Ribble Hybrid AL e?

No, the battery levels can only be checked by connecting the bike to the mobile phone app.

Does the Ribble Hybrid AL e come with puncture-protected tires?

Yes, it comes with lasting grippy tires that have puncture protection.

What type of assistance system does the Ribble Hybrid AL e use?

It uses the Ebikemotion system to provide a smooth level of assistance.

Is the Ribble Hybrid AL e’s seat comfortable for long rides?

Yes, it has a lightweight and padded seat which allows for a comfortable ride on any terrain.

What type of gears does the Ribble Hybrid AL e use?

The eBike is equipped with a quality SRAM gear shifter and 11 gears.

How do I activate the battery on the Ribble Hybrid AL e?

You activate the battery by pushing a single button just below the handlebar.

What frame sizes are available for the Ribble Hybrid AL e?

The Ribble Hybrid AL e comes in four frame sizes.

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