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Ridel ORA Common Problems

Despite the impressive performance and sleek design of the Ridel ORA eBike, there are a few common issues that users may encounter. One notable concern is the discrepancy in the advertised range versus real-world performance. While the ORA boasts a range of 38 miles per charge, some users have reported reaching only around 22 miles, falling short of expectations.

Another potential problem area lies in the battery system. Although the ORA features a removable battery for added convenience, additional batteries can be quite expensive, costing between $200 and $250 each. This cost may pose a challenge for users who require extended range or frequent battery replacements.

This article aims to address these common problems and provide troubleshooting tips to help ORA owners make the most of their eBike experience. Drawing from real-world experiences and expert advice, we’ll explore practical solutions to ensure a smoother ride and optimal performance.

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Specifications

Name of Specification	Description
Price	$1,299.00
Type	eBike
Class	Class 2
Release Year	2023
Brake Type	Mechanical Disc Brakes
Drive Type	Hub-Drive
Frame Material	Solid magnesium
Gears	7
Max Range (mi)	38 mi
Top Speed (mph)	20 mph
Watts	250
Weight (lbs)	46 lbs
Wheels	2
Wheel Diameter (in)	20 in
Wheel Width (in)	1.95 in

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Features

• Commuter – Suitable for commuter use
• Urban – Ideal for urban environments
• Pedal Assist – Equipped with pedal assist functionality
• Lightweight – Lightweight construction for easy handling
• LED Display – Features an LED display for easy monitoring
• Fenders – Includes fenders for protection from splashes
• Buy at Ridel – Available for purchase at Ridel

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Causes of Common Problems with the Ridel ORA

In this section, we will explore the causes behind common issues encountered with the Ridel ORA eBike. Understanding these root causes is essential for effectively addressing and troubleshooting any problems that may arise.

Stay tuned as we delve deeper into each issue and provide practical solutions to ensure a smoother and more enjoyable riding experience with your Ridel ORA.

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Ridel ORA Electric Bike Common Problems and Troubleshooting

1. Battery Range Discrepancy

Description of the problem: Some users experience a discrepancy between the advertised range and the actual range of the Ridel ORA’s battery.

Cause of the problem: This issue can occur due to various factors, including riding conditions, terrain, rider weight, and battery health.

Troubleshooting step-by-step:

1. Check your riding conditions and terrain: Uphill riding and off-road trails may significantly reduce the battery range.
2. Verify your riding habits: Aggressive acceleration and high speeds can drain the battery faster.
3. Assess battery health: Ensure the battery is fully charged and properly maintained. Consider replacing the battery if it has degraded over time.

2. Limited Top Speed

Description of the problem: Some users find that the Ridel ORA electric bike has a limited top speed compared to their expectations.

Cause of the problem: The limited top speed can be attributed to the design and specifications of the Ridel ORA, including its motor power and gearing.

Troubleshooting step-by-step:

1. Ensure that you’re using the appropriate riding mode: Different riding modes may offer varying levels of assistance and affect the top speed.
2. Check for any mechanical issues: Inspect the motor, drivetrain, and brakes for any signs of damage or malfunction that could be affecting performance.
3. Adjust your expectations: Understand that the Ridel ORA may not be designed for high-speed riding and prioritize safety over speed.

3. Inaccurate Battery Indicator

Description of the problem: Some users notice that the battery indicator on the Ridel ORA electric bike does not accurately reflect the remaining battery capacity.

Cause of the problem: Inaccuracies in the battery indicator can occur due to factors such as battery degradation, temperature fluctuations, and software glitches.

Troubleshooting step-by-step:

1. Reset the battery indicator: Turn off the bike, remove the battery, and reinsert it after a few minutes. This can recalibrate the battery indicator.
2. Monitor battery performance: Keep track of your riding distance and duration to gauge the battery’s actual capacity and plan your rides accordingly.
3. Update firmware: Check for any available firmware updates for the bike’s electronic components that may address battery indicator issues.

4. Motor Overheating

Description of the problem: Some users experience motor overheating issues with the Ridel ORA electric bike, leading to reduced performance or safety concerns.

Cause of the problem: Motor overheating can occur due to prolonged use, high ambient temperatures, excessive load, or insufficient cooling.

Troubleshooting step-by-step:

1. Allow the motor to cool down: If you notice signs of overheating such as reduced power or unusual noise, stop riding and let the motor cool down before resuming.
2. Avoid overloading: Ensure that you’re not exceeding the recommended weight capacity of the bike, as overloading can strain the motor and cause overheating.
3. Check for obstructions: Inspect the motor and surrounding components for any debris or blockages that may hinder airflow and cooling.

5. Display Malfunction

Description of the problem: Some users encounter display malfunction issues with the Ridel ORA electric bike, including blank screens or error messages.

Cause of the problem: Display malfunctions can be caused by electrical issues, software bugs, or physical damage to the display unit.

Troubleshooting step-by-step:

1. Check connections: Ensure that all cables and connectors between the display unit and other electronic components are securely plugged in.
2. Restart the bike: Turn off the bike, wait for a few seconds, and then turn it back on to see if the display resumes normal operation.
3. Contact customer support: If the issue persists, reach out to Ridel customer support for further assistance, as the display unit may need repair or replacement.

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6. Brake Squeaking

Description of the problem: Some users experience brake squeaking issues with the Ridel ORA electric bike, which can be annoying and affect overall riding experience.

Cause of the problem: Brake squeaking can occur due to brake pad contamination, improper alignment, or worn brake components.

Troubleshooting step-by-step:

1. Clean the brake pads: Remove any dirt, debris, or oil from the brake pads and rotor surfaces to improve braking performance and reduce squeaking.
2. Adjust brake alignment: Ensure that the brake calipers are properly aligned with the rotor and adjust as needed to minimize friction and noise.
3. Inspect brake components: Check for signs of wear or damage on the brake pads, rotor, and calipers, and replace any worn-out parts as necessary.

7. Loose Handlebars

Description of the problem: Some users encounter issues with loose handlebars on the Ridel ORA electric bike, leading to instability and safety concerns.

Cause of the problem: Loose handlebars can result from improper assembly, worn headset bearings, or inadequate tightening of handlebar components.

Troubleshooting step-by-step:

1. Tighten handlebar bolts: Check the bolts securing the handlebars to the stem and tighten them to the manufacturer’s recommended torque specifications.
2. Inspect headset bearings: Examine the headset bearings for wear or damage and replace them if necessary to eliminate any play in the handlebars.
3. Reassemble handlebar components: Disassemble the handlebar assembly, clean all components, and reassemble them correctly to ensure proper alignment and tightness.

8. Chain Slippage

Description of the problem: Some users encounter chain slippage issues with the Ridel ORA electric bike, where the chain skips or jumps gears unexpectedly.

Cause of the problem: Chain slippage can occur due to a worn chain, misaligned derailleur, or inadequate tension in the drivetrain.

Troubleshooting step-by-step:

1. Check chain condition: Inspect the chain for signs of wear, such as elongation or rust, and replace it if necessary to prevent further slippage.
2. Adjust derailleur alignment: Ensure that the derailleur is properly aligned with the cassette gears and adjust its position as needed to improve shifting performance.
3. Adjust chain tension: Tighten the rear derailleur’s cable or adjust the tension on the chain tensioner to achieve proper chain tension and minimize slippage.

9. Loose Pedals

Description of the problem: Some users experience issues with loose pedals on the Ridel ORA electric bike, which can affect pedaling efficiency and stability.

Cause of the problem: Loose pedals can result from inadequate tightening during assembly, worn pedal threads, or insufficient pedal lubrication.

Troubleshooting step-by-step:

1. Tighten pedal threads: Use a pedal wrench to tighten the pedal threads securely onto the crank arms, ensuring that they are properly aligned and seated.
2. Inspect pedal condition: Check the pedals for signs of wear or damage, such as cracks or stripped threads, and replace them if necessary to prevent further issues.
3. Lubricate pedal threads: Apply a small amount of bicycle grease or lubricant to the pedal threads before installation to facilitate smooth tightening and reduce the risk of loosening.

10. Unresponsive Power Assist

Description of the problem: Some users encounter issues with unresponsive power assist on the Ridel ORA electric bike, where the motor fails to provide assistance as expected.

Cause of the problem: Unresponsive power assist can be caused by electrical faults, software glitches, or sensor malfunctions in the motor system.

Troubleshooting step-by-step:

1. Check battery connection: Ensure that the battery is securely connected to the bike’s electrical system and that all connections are clean and free of corrosion.
2. Reset the motor system: Turn off the bike, wait for a few seconds, and then turn it back on to reset the motor system and recalibrate sensor readings.
3. Update firmware: Check for any available firmware updates for the motor controller or display unit that may address issues with power assist functionality.

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11. Tire Punctures

Description of the problem: Some users encounter frequent tire punctures with the Ridel ORA electric bike, leading to inconvenience and potential downtime.

Cause of the problem: Tire punctures can be caused by sharp objects on the road, improper tire pressure, or worn tire tread.

Troubleshooting step-by-step:

1. Inspect tires for debris: Check the tire tread for any embedded objects such as glass, nails, or thorns, and remove them carefully to prevent further damage.
2. Adjust tire pressure: Ensure that the tires are inflated to the recommended pressure range specified by the manufacturer to reduce the risk of pinch flats and punctures.
3. Consider tire upgrades: Invest in puncture-resistant tires or tire liners to provide added protection against punctures and improve overall durability.

12. Unresponsive Brakes

Description of the problem: Some users experience issues with unresponsive brakes on the Ridel ORA electric bike, where the brakes fail to engage or slow down the bike effectively.

Cause of the problem: Unresponsive brakes can be caused by air in the brake lines, contaminated brake pads, or worn brake components.

Troubleshooting step-by-step:

1. Bleed brake lines: Perform a brake bleed procedure to remove any air bubbles from the brake lines and ensure optimal brake performance.
2. Clean brake pads: Remove the brake pads from the calipers, clean them with rubbing alcohol, and sand the pad surface lightly to remove any glaze or contamination.
3. Inspect brake components: Check the brake calipers, rotors, and cables for any signs of damage or wear, and replace any worn-out parts as needed.

13. Loose Seatpost

Description of the problem: Some users encounter issues with a loose seatpost on the Ridel ORA electric bike, leading to discomfort and potential safety hazards.

Cause of the problem: A loose seatpost can result from improper seatpost installation, worn seatpost clamp, or inadequate tightening.

Troubleshooting step-by-step:

1. Reposition seatpost: Remove the seatpost from the frame, clean the seat tube and seatpost, and reinsert the seatpost at the correct height and angle.
2. Check seatpost clamp: Inspect the seatpost clamp for signs of wear or damage, and replace it if necessary to ensure a secure grip on the seatpost.
3. Tighten seatpost bolt: Use a torque wrench to tighten the seatpost bolt to the manufacturer’s recommended torque specification to prevent it from loosening during rides.

14. Electrical Connectivity Issues

Description of the problem: Some users experience electrical connectivity issues with the Ridel ORA electric bike, where components such as lights or display intermittently fail to function.

Cause of the problem: Electrical connectivity issues can be caused by loose connections, corroded contacts, or damaged wiring harnesses.

Troubleshooting step-by-step:

1. Check connections: Inspect all electrical connections and connectors for tightness and corrosion, and reseat or clean them as needed to ensure proper connectivity.
2. Test components individually: Disconnect and test each electrical component separately to identify any faulty or malfunctioning parts that may need replacement.
3. Inspect wiring harnesses: Examine the wiring harnesses for any signs of damage or wear, such as frayed wires or insulation damage, and repair or replace them accordingly.

15. Handlebar Misalignment

Description of the problem: Some users encounter issues with handlebar misalignment on the Ridel ORA electric bike, where the handlebars are not properly aligned with the front wheel.

Cause of the problem: Handlebar misalignment can result from improper assembly, loose stem bolts, or impact from falls or collisions.

Troubleshooting step-by-step:

1. Check stem bolts: Ensure that the stem bolts securing the handlebars to the fork steerer tube are tightened to the manufacturer’s recommended torque specification.
2. Realign handlebars: Loosen the stem bolts slightly and adjust the handlebars to the desired position, ensuring that they are centered and aligned with the front wheel.
3. Secure stem bolts: Tighten the stem bolts securely once the handlebars are properly aligned to prevent them from shifting during rides.

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16. Motor Noise

Description of the problem: Some users notice excessive motor noise coming from the Ridel ORA electric bike, which can be disruptive and indicate potential issues.

Cause of the problem: Motor noise can be caused by worn bearings, loose components, or internal motor damage.

Troubleshooting step-by-step:

1. Inspect motor housing: Check the motor housing for any signs of damage or loose screws, and tighten or replace components as needed to reduce noise.
2. Test motor operation: Ride the bike at different speeds and load levels to determine if the noise varies or persists, which can help pinpoint the source of the issue.
3. Service or replace motor: If the noise continues despite troubleshooting efforts, consider servicing or replacing the motor to restore quiet operation.

17. Acceleration Delay

Description of the problem: Some users experience a delay in acceleration response from the Ridel ORA electric bike, leading to sluggish performance.

Cause of the problem: Acceleration delay can be caused by software glitches, throttle calibration issues, or motor controller malfunctions.

Troubleshooting step-by-step:

1. Reset throttle calibration: Disconnect and reconnect the throttle cable, then recalibrate the throttle according to the manufacturer’s instructions to ensure smooth acceleration.
2. Update firmware: Check for any available firmware updates for the motor controller or throttle unit that may address acceleration delay issues.
3. Test battery voltage: Measure the voltage output of the battery and ensure it is within the specified range to prevent power delivery issues that can cause acceleration delays.

18. Pedal Sensor Malfunction

Description of the problem: Some users encounter issues with the pedal sensor on the Ridel ORA electric bike, where pedal-assist functionality fails to engage or disengage properly.

Cause of the problem: Pedal sensor malfunction can be caused by misalignment, dirt buildup, or electrical faults in the sensor system.

Troubleshooting step-by-step:

1. Clean pedal sensor: Remove any dirt or debris from the pedal sensor area and ensure that the sensor is properly aligned with the pedal crank to improve detection accuracy.
2. Check sensor connections: Inspect the wiring connections and sensor terminals for any signs of damage or corrosion, and repair or replace as needed to restore functionality.
3. Reset pedal sensor: Perform a reset procedure according to the manufacturer’s instructions to recalibrate the pedal sensor and resolve any software-related issues.

19. Handlebar Grip Wear

Description of the problem: Some users notice premature wear on the handlebar grips of the Ridel ORA electric bike, leading to discomfort and reduced grip.

Cause of the problem: Handlebar grip wear can result from frequent use, exposure to weather elements, or poor-quality materials.

Troubleshooting step-by-step:

1. Replace grips: Install new handlebar grips made from durable materials such as rubber or silicone to provide improved comfort and grip.
2. Use grip tape: Apply grip tape or adhesive strips to the handlebar grips for added traction and protection against wear and tear.
3. Rotate grips periodically: Rotate the handlebar grips periodically to distribute wear evenly and extend their lifespan.

20. Frame Rusting

Description of the problem: Some users observe signs of rusting on the frame of the Ridel ORA electric bike, which can compromise structural integrity and aesthetics.

Cause of the problem: Frame rusting can be caused by exposure to moisture, salt, or corrosive substances, as well as poor-quality paint or coating.

Troubleshooting step-by-step:

1. Preventative maintenance: Keep the bike stored in a dry and sheltered location when not in use, and regularly clean and dry the frame to prevent moisture buildup.
2. Apply protective coating: Apply a corrosion-resistant paint or protective coating to the frame to create a barrier against moisture and environmental damage.
3. Monitor rust progression: Regularly inspect the frame for any signs of rust formation and address any spots promptly with rust remover and touch-up paint.

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21. Battery Draining Quickly

Description of the problem: Some users notice that the battery of the Ridel ORA electric bike drains quickly, leading to shorter riding distances than expected.

Cause of the problem: Battery draining quickly can be caused by high power consumption, battery age, or software inefficiencies.

Troubleshooting step-by-step:

1. Check power-consuming features: Disable or minimize the use of power-consuming features such as high-assist modes or excessive display brightness to conserve battery power.
2. Monitor battery health: Keep track of the battery’s state of health and consider replacing it if it has significantly degraded over time, affecting its capacity and performance.
3. Update firmware: Check for any available firmware updates for the battery management system that may optimize power usage and improve battery efficiency.

22. Gear Shifting Issues

Description of the problem: Some users encounter problems with gear shifting on the Ridel ORA electric bike, where gears fail to engage smoothly or skip unexpectedly.

Cause of the problem: Gear shifting issues can be caused by cable stretch, derailleur misalignment, or worn cassette and chain.

Troubleshooting step-by-step:

1. Adjust cable tension: Fine-tune the cable tension using barrel adjusters to ensure precise gear shifts and minimize cable stretch-related issues.
2. Align derailleur: Check the alignment of the derailleur hanger and adjust it if necessary to ensure proper alignment with the cassette gears for smooth shifting.
3. Replace worn components: Inspect the cassette, chain, and derailleur pulleys for signs of wear and replace them if they are worn out or damaged to improve shifting performance.

23. Display Malfunction

Description of the problem: Some users experience display malfunction on the Ridel ORA electric bike, where the display fails to show accurate information or stops functioning altogether.

Cause of the problem: Display malfunction can be caused by software bugs, loose connections, or physical damage to the display unit.

Troubleshooting step-by-step:

1. Restart display unit: Power off the bike and restart the display unit to see if the issue resolves itself, as occasional software glitches may cause temporary malfunctions.
2. Check connections: Inspect the connections between the display unit and the main electrical system for any loose or damaged wires, and reconnect or repair them as needed.
3. Replace display unit: If the display continues to malfunction despite troubleshooting efforts, consider replacing the display unit with a new one to restore functionality.

24. Unstable Suspension

Description of the problem: Some users encounter issues with unstable suspension on the Ridel ORA electric bike, where the suspension fails to absorb shocks effectively or feels overly stiff.

Cause of the problem: Unstable suspension can be caused by improper setup, worn suspension components, or inadequate suspension tuning.

Troubleshooting step-by-step:

1. Adjust suspension settings: Fine-tune the suspension settings such as preload, rebound, and compression damping to match your riding style and terrain conditions.
2. Inspect suspension components: Check the suspension forks and shocks for signs of wear, leaks, or damage, and service or replace them if necessary to restore performance.
3. Verify setup: Ensure that the suspension is set up correctly according to the manufacturer’s recommendations, including sag measurements and proper air pressure.

25. Excessive Motor Heat

Description of the problem: Some users notice excessive heat emanating from the motor of the Ridel ORA electric bike, which can indicate potential overheating issues.

Cause of the problem: Excessive motor heat can be caused by prolonged use at high power levels, inadequate cooling, or motor overload.

Troubleshooting step-by-step:

1. Reduce power usage: Avoid prolonged use of high-assist modes or steep inclines that can cause the motor to work harder and generate more heat.
2. Improve cooling: Install additional cooling fins or fans on the motor housing to improve heat dissipation and prevent overheating during extended rides.
3. Inspect motor load: Check for any obstructions or mechanical issues that may be causing excessive load on the motor, and address them to reduce heat generation.

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Ridel ORA electric bike User Reviews

Here we present a collection of user reviews for the Ridel ORA electric bike, highlighting both positive and negative feedback from customers.

Positive Reviews from Ridel ORA Users

• Many users were satisfied with the lightweight and ergonomic design of the Ridel ORA, which provided added comfort during rides.
• Several users praised the inclusion of quality parts from renowned brands, ensuring high performance and reliability.
• Some users appreciated the versatility of the Ridel ORA, thanks to its all-terrain tires and front suspension, making urban travels more enjoyable.
• Many users found the pedal assist feature coupled with the powerful rear hub motor to be a game-changer, providing an extra boost of speed when needed.
• Several users were impressed by the durable aluminum alloy frame, which provided a solid build and enhanced durability.
• Multiple users were pleased with the removable battery feature, offering a range of 38 miles per charge and providing convenience during daily commutes.
• Many users found the Ridel ORA to offer excellent value for money, with its affordability and stylish design.
• Some users appreciated the sleek and modern design of the magnesium frame, which added to the bike’s overall aesthetic appeal.
• Several users found the quick-swap battery feature to be convenient, allowing for extended rides without any downtime.
• Many users praised the LED ring for enhancing visibility during nighttime rides, along with the rainproof components, providing confidence in various weather conditions.

Overall, positive feedback from Ridel ORA customers highlights the bike’s comfort, performance, durability, affordability, and convenience features, making it a popular choice among riders.

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Negative user reviews of the Ridel ORA

• Some users were not satisfied with the Ridel ORA’s suitability for high-speed riding due to its smaller wheels and motor, which limited their ability to achieve desired speeds.
• Several users expressed disappointment with the bike falling short of the advertised 38-mile range, as it only reached around 22 miles on a single charge, leading to concerns about its overall range.
• Many users were dissatisfied with the cost of additional batteries for the Ridel ORA, which can be quite expensive, ranging from $200 to $250 each. This expense may deter some riders from investing in spare batteries for longer rides.

Overall, while there are some negative aspects mentioned by users, the majority of feedback indicates satisfaction with the Ridel ORA electric bike.

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Ridel ORA Manual

The operating instructions for the Ridel ORA can be found on the manufacturer’s website. Please visit [Manufacturer’s Website] to access the Ridel ORA manual for detailed information on operating and maintaining your electric bike.

Conclusion

Overall Satisfaction:

Throughout this article, we’ve explored various aspects of the Ridel ORA electric bike, including its features, specifications, common problems, user reviews, and operating instructions. Despite encountering some challenges, the majority of users express satisfaction with the Ridel ORA, praising its lightweight and ergonomic design, performance, reliability, and affordability.

Performance and Versatility:

With its pedal assist, powerful rear hub motor, and durable aluminum alloy frame, the Ridel ORA offers a comfortable and efficient ride, suitable for urban travels and daily commutes. Its all-terrain tires and front suspension provide versatility, allowing riders to navigate various road conditions with ease.

Areas for Improvement:

While the Ridel ORA received mostly positive feedback, some users noted areas for improvement, such as its suitability for high-speed riding, battery range limitations, and the cost of additional batteries. Addressing these concerns could further enhance the overall experience for riders.

Conclusion:

In conclusion, the Ridel ORA electric bike stands out as a compelling option for commuters and urban riders seeking a reliable, comfortable, and affordable mode of transportation. Its combination of performance, durability, and affordability makes it a popular choice among riders looking for an efficient and enjoyable urban ride.

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Ridel ORA FAQ

Is the frame of the Ridel ORA eBike durable?

Yes, the Ridel ORA eBike features a durable aluminum alloy frame and a sturdy magnesium frame construction.

Can the battery on the Ridel ORA eBike be quickly swapped?

Yes, the Ridel ORA eBike’s battery is designed to be removable, allowing for quick swaps.

Does the Ridel ORA eBike come with any additional features for safety or comfort?

The Ridel ORA eBike is equipped with features such as pedal assist, LED display, fenders, and an LED ring for better visibility at night.

What is the weight of the Ridel ORA eBike?

The Ridel ORA eBike weighs approximately 20.87 kg.

What type of motor does the Ridel ORA eBike have?

The Ridel ORA eBike is equipped with a 250 watts hub-drive motor.

How much does the Ridel ORA eBike cost?

The Ridel ORA eBike is priced at $1299.

Is the Ridel ORA eBike suitable for off-road or uneven terrains?

While the Ridel ORA eBike is designed for urban travels and comes with all-terrain tires, it does not feature a suspension system. Therefore, it may not be the most suitable for rigorous off-road conditions.

What is the top speed of the Ridel ORA eBike?

The top speed of the Ridel ORA eBike is approximately 32 km/h.

How far can the Ridel ORA eBike go on a single battery charge?

The Ridel ORA eBike has a range of up to 38 miles per charge under optimal conditions, though some users have reported about 22 miles in practical use.

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