Surly Big Easy Common Problems

Welcome to our guide focusing on the common issues and troubleshooting tips for the Surly Big Easy. If you’re a proud owner of this cargo eBike or considering getting one, this article is tailored to bring your attention to potential problems and provide solutions, along with real experiences from fellow riders.

Introducing the Surly Big Easy, a cargo eBike renowned for its power, versatility, and comfort. Whether you’re transporting groceries, carrying passengers, or simply enjoying a smooth ride, the Big Easy is built to handle the task efficiently.

One of the standout features of the Big Easy is its impressive carrying capacity, accommodating up to three people with its spacious design. Equipped with a dual battery setup, it ensures an extra boost of power for conquering any terrain.

Despite its remarkable attributes, like any bike, the Surly Big Easy has its limitations. Lack of suspension can make rides on rough roads less comfortable, and its initial price point of $5,000 may seem steep, especially with additional accessory costs factored in.

Specifications

Features

• Neighborhood
• Urban
• Cargo
• Touring
• Headlight
• Kickstand
• Rear Rack
• LED Display
• Saddle bag
• Buy at Surly Bikes

Causes of Common Problems with the Surly Big Easy

In this section, we’ll explore the common problems that users may encounter with the Surly Big Easy and discuss their potential causes.

Stay tuned as we delve into solutions to address these issues in the subsequent parts of this article.

1. Battery Draining Quickly

Description: One common issue with the Surly Big Easy electric bike is the battery draining quickly, leading to reduced range and performance.

Cause: This problem can occur due to various factors such as prolonged use of high power settings, old or degraded batteries, or improper charging habits.

Troubleshooting: To troubleshoot this issue, try reducing the use of high power settings, ensure the battery is properly charged and maintained according to manufacturer recommendations, and consider replacing old or degraded batteries with new ones if necessary.

2. Motor Not Providing Sufficient Power

Description: Another common problem with the Surly Big Easy is the motor not providing sufficient power, resulting in sluggish performance or difficulty climbing hills.

Cause: This issue may arise due to motor malfunction, low battery voltage, or faulty motor controller.

Troubleshooting: Begin troubleshooting by checking the battery voltage and ensuring it’s within the recommended range. If the battery voltage is adequate, inspect the motor and controller for any signs of damage or malfunction. Consider consulting a professional technician for further diagnosis and repair if needed.

3. Brakes Squeaking or Grinding

Description: Some Surly Big Easy owners may encounter issues with the brakes squeaking or grinding during operation, affecting braking performance and safety.

Cause: The squeaking or grinding noises from the brakes can be caused by contaminants on the brake pads or rotor, worn brake pads, misalignment of the brake calipers, or insufficient brake pad clearance.

Troubleshooting: Begin troubleshooting by cleaning the brake pads and rotor to remove any contaminants. Check the brake pads for wear and replace them if necessary. Ensure proper alignment of the brake calipers and adjust the brake pad clearance as needed. If the issue persists, consider seeking assistance from a professional bike mechanic.

4. Display Malfunctioning

Description: Display malfunction is another common problem reported by Surly Big Easy riders, where the display may not power on, display incorrect information, or exhibit erratic behavior.

Cause: Display issues can be caused by electrical faults, loose connections, water damage, or software glitches.

Troubleshooting: Start troubleshooting by checking the display connections for any loose or damaged wires and ensuring they are securely connected. If the connections are intact, try rebooting the display or updating its firmware if applicable. In case of water damage, allow the display to dry thoroughly before attempting to use it again. If the issue persists, contact the manufacturer for further assistance.

5. Tire Punctures or Flats

Description: Surly Big Easy electric bikes may experience frequent tire punctures or flats, disrupting the riding experience and requiring frequent repairs.

Cause: Tire punctures or flats can occur due to sharp objects on the road, improper tire pressure, worn-out tires, or inadequate tire protection.

Troubleshooting: To troubleshoot tire punctures or flats, inspect the tires for any embedded objects and remove them if found. Ensure proper tire pressure according to manufacturer recommendations and replace worn-out tires if necessary. Consider installing puncture-resistant tire liners or using tubeless tire setups to minimize the risk of punctures in the future.

6. Chain Slippage

Description: Surly Big Easy electric bikes may experience chain slippage, where the chain slips off the sprockets during pedaling, leading to inconsistent power delivery and potential damage to the drivetrain.

Cause: Chain slippage can occur due to a worn-out chain, improperly adjusted derailleur, or damaged chainring or cassette.

Troubleshooting: To troubleshoot chain slippage, inspect the chain for wear and replace it if necessary. Ensure proper adjustment of the derailleur and check for any damage to the chainring or cassette. Lubricate the chain regularly and monitor for any signs of continued slippage.

7. Loose Bolts and Fasteners

Description: Loose bolts and fasteners are a common issue that can occur with the Surly Big Easy electric bike over time, leading to potential safety hazards and component damage.

Cause: Loose bolts and fasteners can result from vibration during riding, improper installation, or inadequate maintenance.

Troubleshooting: Periodically inspect all bolts and fasteners on the bike for tightness and torque them to the manufacturer’s specifications if necessary. Use thread-locking compounds on critical bolts to prevent them from loosening over time. Consider performing regular maintenance checks to ensure all components are securely fastened.

8. Electrical Wiring Issues

Description: Electrical wiring issues, such as frayed wires, shorts, or loose connections, can occur with the Surly Big Easy electric bike, leading to intermittent power loss or malfunctioning electrical components.

Cause: Electrical wiring issues can arise from wear and tear, improper installation, or exposure to moisture or environmental elements.

Troubleshooting: Inspect all electrical wiring and connections for signs of damage or wear, paying close attention to areas where wires may rub against the frame or components. Repair or replace any damaged wires and ensure all connections are secure. Protect exposed wiring with appropriate insulation or conduit to prevent future issues.

9. Suspension Problems

Description: Some Surly Big Easy electric bike owners may experience suspension problems, such as sagging, stiffness, or lack of damping, affecting ride quality and comfort.

Cause: Suspension problems can occur due to worn-out suspension components, improper adjustment, or insufficient maintenance.

Troubleshooting: Begin troubleshooting by inspecting the suspension components for signs of wear or damage and replace any worn-out parts if necessary. Adjust the suspension settings according to rider preferences and ensure proper maintenance, including regular cleaning and lubrication of suspension pivots and seals.

10. Wheel Alignment Issues

Description: Surly Big Easy electric bikes may experience wheel alignment issues, where the wheels are not properly aligned, leading to handling problems, uneven tire wear, and potential safety hazards.

Cause: Wheel alignment issues can result from improper installation, impact damage, or misalignment of the frame or fork.

Troubleshooting: To troubleshoot wheel alignment issues, check the alignment of the wheels using a wheel alignment tool or by measuring the distance between the wheels and frame/fork. Adjust the wheel alignment as needed by loosening the axle nuts or quick-release skewers and repositioning the wheels. Ensure proper alignment of the frame and fork to prevent recurring issues.

11. Rust and Corrosion

Description: Surly Big Easy electric bikes are susceptible to rust and corrosion, especially in areas exposed to moisture and environmental elements.

Cause: Rust and corrosion can occur due to prolonged exposure to water, road salt, or humidity, as well as inadequate maintenance.

Troubleshooting: Regularly clean and dry the bike after riding in wet conditions, paying special attention to areas prone to rust, such as metal components and frame joints. Apply a protective coating or lubricant to vulnerable parts to prevent corrosion. Monitor the bike for signs of rust or corrosion and address any issues promptly to prevent further damage.

12. Noise from the Drive System

Description: Some Surly Big Easy electric bikes may experience noise from the drive system, such as grinding, clicking, or whirring noises, during operation.

Cause: Drive system noise can be caused by misalignment of gears, worn-out drivetrain components, or insufficient lubrication.

Troubleshooting: Inspect the drivetrain components for wear and replace any worn-out parts if necessary. Check the alignment of gears, chain tension, and derailleur adjustment. Lubricate the drivetrain components regularly with appropriate bicycle lubricants to reduce friction and noise. If the noise persists, consult a professional bike mechanic for further diagnosis and repair.

13. Display Screen Glare

Description: Display screen glare is a common issue reported by Surly Big Easy electric bike riders, where sunlight or bright light sources can cause glare on the display screen, making it difficult to read.

Cause: Display screen glare can occur due to the reflective nature of the screen surface and the angle of sunlight or light sources.

Troubleshooting: To reduce display screen glare, adjust the angle of the display screen to minimize direct sunlight or bright light sources. Consider installing a glare-reducing screen protector or using a display hood or cover to shield the screen from excessive light. If riding in bright conditions, wear polarized sunglasses to reduce glare and improve visibility.

14. Motor Overheating

Description: Surly Big Easy electric bikes may experience motor overheating, where the motor becomes excessively hot during prolonged use, potentially leading to performance issues and component damage.

Cause: Motor overheating can occur due to prolonged use at high power settings, inadequate cooling, or operating the bike in hot ambient temperatures.

Troubleshooting: To prevent motor overheating, avoid prolonged use at high power settings, especially when climbing steep hills or carrying heavy loads. Allow the motor to cool down periodically during extended rides by reducing power output or stopping for breaks. Ensure proper airflow to the motor by keeping vents and cooling fins clear of obstructions. If the motor overheats frequently, consider upgrading to a higher capacity motor or consulting a professional for further diagnosis and solutions.

15. Pedal Assist Malfunction

Description: Pedal assist malfunction is another common issue that Surly Big Easy electric bike riders may encounter, where the pedal assist system fails to engage or disengage properly, affecting ride performance and efficiency.

Cause: Pedal assist malfunction can be caused by sensor issues, wiring faults, controller problems, or software glitches.

Troubleshooting: Begin troubleshooting pedal assist issues by checking the sensor connections and ensuring they are securely plugged in. Inspect the wiring harness for any signs of damage or wear and repair or replace as needed. Reset the pedal assist system to factory settings and update the system software if applicable. If the problem persists, consult a professional technician for further diagnosis and repair.

11. Rust Formation

Description: Surly Big Easy electric bikes may be prone to rust formation, especially in areas with high humidity or frequent exposure to moisture.

Cause: Rust formation can occur due to the steel components of the bike being exposed to moisture and oxygen over time, leading to corrosion.

Troubleshooting: Prevent rust formation by regularly cleaning and drying the bike after riding in wet conditions. Apply a protective coating or rust inhibitor to vulnerable areas, and consider storing the bike in a dry environment when not in use.

12. Loose Spokes

Description: Loose spokes are a common issue that can affect the performance and stability of Surly Big Easy electric bikes, leading to wheel wobble and potential damage.

Cause: Loose spokes can result from improper tensioning, impact damage, or metal fatigue over time.

Troubleshooting: Inspect the spokes for proper tension and tighten any loose spokes using a spoke wrench. Ensure even tension across all spokes and replace any damaged or broken spokes as needed. Consider having the wheels professionally trued to restore proper alignment and tension.

13. Fork Seal Leakage

Description: Fork seal leakage is a common issue with the suspension forks on Surly Big Easy electric bikes, resulting in oil leaks and reduced suspension performance.

Cause: Fork seal leakage can occur due to worn or damaged seals, improper maintenance, or excessive pressure within the fork.

Troubleshooting: Inspect the fork seals for signs of damage or wear and replace them if necessary. Clean the fork stanchions regularly to prevent debris from damaging the seals. Ensure proper fork maintenance, including regular oil changes and seal lubrication, to prolong seal life and prevent leakage.

14. Display Connection Problems

Description: Display connection problems are another issue that Surly Big Easy electric bike owners may encounter, where the display intermittently loses connection or fails to communicate with the bike’s electronics.

Cause: Display connection problems can result from loose or damaged connectors, electrical interference, or software glitches.

Troubleshooting: Check all display connectors for tightness and ensure they are securely seated. Inspect the wiring harness for any signs of damage or wear and repair or replace as needed. Consider shielding the display wiring from electrical interference and updating the display firmware to the latest version to address software-related issues.

15. Pedal Sensor Malfunction

Description: Some Surly Big Easy electric bikes may experience pedal sensor malfunction, where the pedal-assist system fails to engage or disengage properly, affecting ride performance.

Cause: Pedal sensor malfunction can occur due to damaged or misaligned sensors, loose connections, or software issues.

Troubleshooting: Check the pedal sensor alignment and ensure it’s securely mounted to the bike frame. Inspect the wiring connections for any damage or looseness and repair as needed. Reset the pedal sensor system according to manufacturer instructions and update firmware if applicable to address software-related issues.

16. Chain Skipping

Description: Surly Big Easy electric bikes may experience chain skipping, where the chain jumps over the teeth of the sprockets during pedaling, resulting in erratic power delivery and potential damage to the drivetrain.

Cause: Chain skipping can occur due to worn-out chain or sprockets, improper chain tension, or misalignment of the drivetrain components.

Troubleshooting: Inspect the chain and sprockets for signs of wear and replace them if necessary. Adjust the chain tension to the manufacturer’s recommendations and ensure proper alignment of the chain and sprockets. Clean and lubricate the drivetrain regularly to prevent friction and wear that may contribute to chain skipping.

17. Loose Bottom Bracket

Description: Another common issue with Surly Big Easy electric bikes is a loose bottom bracket, which can cause creaking noises, decreased pedaling efficiency, and potential damage to the frame.

Cause: A loose bottom bracket can result from improper installation, worn-out bearings, or insufficient tightening.

Troubleshooting: Check the bottom bracket for any play or movement and tighten it to the manufacturer’s specifications if necessary. Inspect the bearings for signs of wear and replace them if needed. Ensure proper installation of the bottom bracket and consider using thread-locking compound to prevent it from loosening over time.

18. Hub Motor Issues

Description: Surly Big Easy electric bikes equipped with hub motors may experience issues such as motor noise, overheating, or loss of power, affecting overall performance.

Cause: Hub motor issues can be caused by overheating due to prolonged use or high ambient temperatures, mechanical wear, or electrical faults.

Troubleshooting: Allow the hub motor to cool down if it overheats during use and avoid prolonged operation at high speeds. Inspect the motor for signs of damage or wear and ensure proper lubrication of internal components. Check the electrical connections for any loose or damaged wires and repair as needed. Consider consulting a professional technician for further diagnosis and repair if the issue persists.

19. Fork Alignment Problems

Description: Some Surly Big Easy electric bikes may experience fork alignment problems, where the fork legs are not properly aligned, leading to handling issues and potential safety hazards.

Cause: Fork alignment problems can occur due to impact damage, improper installation, or misalignment of the frame or fork.

Troubleshooting: Inspect the fork legs for proper alignment and adjust them if necessary using a fork alignment tool. Ensure proper installation of the fork and verify that it is securely mounted to the frame. Check the frame alignment to ensure it’s straight and aligned with the fork. Consider seeking professional assistance if alignment issues persist.

20. Controller Malfunction

Description: Controller malfunction is another potential issue with Surly Big Easy electric bikes, where the motor controller fails to regulate power output properly, resulting in erratic performance or loss of power.

Cause: Controller malfunction can occur due to electrical faults, overheating, water damage, or software glitches.

Troubleshooting: Check the electrical connections and wiring harness for any signs of damage or corrosion and repair as needed. Ensure proper cooling of the controller by providing adequate ventilation and avoiding prolonged operation at high power levels. Consider updating the controller firmware to the latest version to address any software-related issues.

Surly Big Easy electric bike User Reviews

Positive Reviews from Surly Big Easy Users

After analyzing the experiences of Surly Big Easy users, it’s evident that many are highly satisfied with various aspects of this electric bike:

• Some users were satisfied with the smooth and responsive ride offered by the Surly Big Easy, appreciating its comfortable and effortless cruising experience.
• Others praised the spacious design of the bike, which can accommodate up to three people, making it ideal for family outings or group rides.
• Many users found the dual battery setup to be a convenient feature, providing an extra boost of power whenever needed, ensuring they can conquer any terrain with ease.
• The quality and craftsmanship of the Surly Big Easy were frequently commended, with users expressing trust in the expertise of the experienced riders behind its creation.
• Several users highlighted the bike’s ability to dampen vibrations, resulting in a remarkably smooth ride even on rough roads.
• The powerful and reliable Bosch Performance CX motor received positive feedback for its seamless and responsive performance, enhancing the overall riding experience.
• Eco mode, which optimizes the range while making the bike feel lighter, was appreciated by many users, allowing them to ride for longer periods without fatigue.
• The Tektro 4-piston brakes were lauded for providing excellent stopping power, instilling confidence in riders during emergency stops.
• Overall, users found the Surly Big Easy to offer a comfortable, relaxed ride regardless of the distance traveled, thanks to its thoughtful design and ergonomic features.
• With an impressive range of 160 miles, many users praised the Surly Big Easy for allowing them to cover extensive distances without worrying about running out of power.

These positive reviews collectively highlight the Surly Big Easy’s exceptional performance, comfort, reliability, and versatility, making it a top choice for electric bike enthusiasts.

Negative user reviews of the Surly Big Easy

After analyzing negative user feedback about the Surly Big Easy, it’s apparent that some users encountered the following issues:

• Some users were not satisfied with the lack of suspension on the Surly Big Easy, finding it less comfortable to ride on rough roads.
• Several users expressed discontent with the high price point of the Surly Big Easy, starting at $5,000, especially considering the need to purchase additional accessories.
• Others were disappointed to discover that while the bike can accommodate two batteries, only one is included with the initial purchase, requiring an additional investment for extended battery life.

These summarized negative reviews shed light on certain drawbacks of the Surly Big Easy, highlighting areas where improvements could be made to enhance user satisfaction.

Conclusion for the section

Despite some negative feedback, it’s important to note that the majority of users were satisfied with their experience with the Surly Big Easy, appreciating its overall performance, comfort, and versatility.

Surly Big Easy Manual

For detailed operating instructions and guidelines for the Surly Big Easy, please refer to the manufacturer’s website.

Conclusion

Overall Assessment:

After delving into various aspects of the Surly Big Easy, including its features, specifications, user reviews, and common problems, it’s evident that this electric bike offers a compelling combination of power, versatility, and comfort.

Pros and Cons:

Positive aspects of the Surly Big Easy include its smooth and responsive ride, spacious design accommodating up to three people, dual battery setup for extra power, quality craftsmanship, efficient Bosch Performance CX motor, and comfortable ergonomics. However, some drawbacks include the lack of suspension, high initial cost, and the need for additional investment for a second battery.

User Satisfaction:

While there are a few areas for improvement, the majority of users seem to be satisfied with their experience with the Surly Big Easy, highlighting its impressive performance, reliability, and range.

Final Thoughts:

Ultimately, the Surly Big Easy stands out as a top choice for those seeking a versatile cargo eBike that excels in various riding scenarios. With its robust construction, powerful motor, and comfortable design, it offers a rewarding riding experience for both urban commuters and adventurous cyclists alike.

What type of brakes does the Surly Big Easy use?

The Surly Big Easy utilizes Tektro 4-piston hydraulic disc brakes.

How much does the Surly Big Easy cost?

The Surly Big Easy starts at $5,000 USD.

Does the Surly Big Easy come with a suspension system?

No, the Surly Big Easy does not come with a suspension system.

What type of bike is the Surly Big Easy?

The Surly Big Easy is a long-tail cargo electric bike designed to handle big loads and can accommodate one rider and two passengers.

What is the maximum range of the Surly Big Easy on a single charge?

The Surly Big Easy has a maximum range of approximately 160 miles or 257.495 kilometers.

What is the weight capacity of the Surly Big Easy?

The Surly Big Easy has a weight capacity of approximately 181.5 kilograms.

What are the electric motor specifications of the Surly Big Easy?

The Surly Big Easy is equipped with a Bosch Performance CX motor with 250 watts of power.

Can the Surly Big Easy accommodate more than one battery?

Yes, the Surly Big Easy can accommodate a dual battery setup, but only one battery is included with the initial purchase.

How many gears does the Surly Big Easy have?

The Surly Big Easy comes with 11 gears.