Swagtron EB-7 Plus Common Problems and Troubleshooting

Briefly and in your own words, the Swagtron EB-7 Plus is a premium long-range electric commuter bike for adults and teens. It features 7-speed gears and a removable battery for longer rides. The bike’s battery is 23% more efficient and paired with a high-torque 350-watt motor, offering impressive performance.

With a throttle-only range of up to 18.6 miles on a single charge and a top speed of 18.6 mph, the EB7 Plus can handle inclines of up to 25 degrees. The 16-inch wheels and enhanced rear suspension provide a smooth and comfortable ride even on rough terrains. The dual-disc brakes ensure reliable stopping power.

Additionally, the bike comes with integrated lights, a kickstand, and a foldable design for added convenience.

Product Details and Features

Key Specs	General	Power	Features
Product Weight: 42.3 pounds	Product Name: EB-7 Plus Electric Bike w/ 19-mile Max Operating Range & 18.6 mph Max Speed	Batteries Included: Yes	Integrated Light(s): Yes
Battery Charge Time: 4 hours	Brand: Swagtron	Battery Chemistry: Lithium-ion	Kickstand: Yes
Battery Voltage: 36 volts	Electric Bike Classification: Class 2	Removable Battery: Yes	Bicycle Frame Design: Step-over
Maximum Operating Range: 19 miles	Bicycle Type: Adults bike	Battery Indicator Light: Yes	Foldable Design: Yes
Motor Power: 350 watts	Color: Orange	Maximum Speed: 18.6 miles per hour	Brake Style: Mechanical disc
Maximum Speed: 18.6 miles per hour	Model Number: 27091-8	Number Of Speed Settings: 7	Rear Brakes: Yes
Throttle: Yes		On/Off Switch: Yes

Causes of Common Problems with the Swagtron EB-7 Plus

Below are five common problems that users may encounter with the Swagtron EB-7 Plus electric bike, along with their possible causes and troubleshooting steps:

1. Battery Not Holding Charge

Description: The EB-7 Plus battery does not hold a charge, and the bike’s range is significantly reduced.

Cause of the Problem: The battery may be old or damaged, or there could be a charging issue.

Troubleshooting:

• Ensure the battery is correctly inserted and securely connected to the bike.
• Try charging the battery for a full 4 hours to ensure it reaches its maximum capacity.
• If the problem persists, consider replacing the battery with a new one.

2. Motor Not Engaging

Description: The motor of the EB-7 Plus does not engage when the throttle is activated.

Cause of the Problem: There may be a loose connection or a fault in the motor system.

Troubleshooting:

• Check all connections between the motor and the bike’s main control unit for any loose cables or plugs.
• If everything looks fine, try resetting the bike’s electronic system by turning it off and on again.
• If the motor still does not engage, seek assistance from a certified technician or the manufacturer’s support team.

3. Brakes Squealing or Ineffective

Description: The brakes on the EB-7 Plus produce a squealing noise or do not provide sufficient stopping power.

Cause of the Problem: The brake pads may be worn out or improperly aligned.

Troubleshooting:

• Inspect the brake pads for excessive wear and replace them if necessary.

Adjust the brake calipers toSure, here are five more common problems that users may encounter with the Swagtron EB-7 Plus electric bike, along with their possible causes and troubleshooting steps:

4. E-Bike Not Powering On

Description: The Swagtron EB-7 Plus does not power on, and the display remains blank.

Cause of the Problem: The battery may be fully discharged or there could be an issue with the power switch.

Troubleshooting:

• Ensure the battery is charged by connecting it to a power source for at least 3-4 hours.
• Check if the power switch is turned on and functioning properly.
• If the bike still does not power on, inspect the battery connections and contact Swagtron support for further assistance.

5. Inaccurate Battery Indicator

Description: The battery indicator on the EB-7 Plus does not display the correct battery level.

Cause of the Problem: There may be a calibration issue with the battery indicator or a problem with the battery itself.

Troubleshooting:

• Try resetting the battery indicator by fully charging the battery and then completely depleting it before charging again.
• If the indicator continues to show inaccuracies, consider contacting Swagtron support to address the issue.

6. Unresponsive Pedal Assist

Description: The pedal-assist feature on the EB-7 Plus does not engage or respond as expected.

Cause of the Problem: There could be a problem with the pedal-assist sensor or the bike’s electronic system.

Troubleshooting:

• Check the pedal-assist sensor and ensure it is properly connected and free from debris or obstructions.
• Try resetting the bike’s electronic system and test the pedal-assist feature again.
• If the issue persists, seek technical support or contact Swagtron for assistance.

7. Noisy Chain or Gears

Description: The chain or gears on the EB-7 Plus produce excessive noise while riding.

Cause of the Problem: The chain may be dry or not properly lubricated, or the gears may need adjustment.

Troubleshooting:

• Inspect the chain and gears for signs of wear and lubricate them with bike-specific chain lubricant.
• If the noise persists, consider adjusting the gear alignment or seeking help from a professional bike mechanic.

8. Unstable Ride

Description: The Swagtron EB-7 Plus feels unstable or wobbly while riding.

Cause of the Problem: There may be an issue with the bike’s suspension, tire pressure, or improper weight distribution.

Troubleshooting:

• Check the suspension system for any damage or malfunctions and address any issues found.
• Ensure the tire pressure is within the recommended range specified in the user manual.
• Properly distribute the weight on the bike, ensuring that any additional accessories or cargo are evenly balanced.

9. Flickering or Non-Functional Lights

Description: The lights on the Swagtron EB-7 Plus either flicker or do not work at all.

Cause of the Problem: There may be a loose connection, a faulty light bulb, or a problem with the bike’s electrical system.

Troubleshooting:

• Check all light connections and ensure they are securely plugged in.
• If the issue persists, inspect the light bulbs and replace any that are damaged or burnt out.
• If the lights still do not work, seek assistance from a certified technician or contact Swagtron support.

10. Unresponsive Display Panel

Description: The display panel on the EB-7 Plus does not respond to button presses or shows incorrect information.

Cause of the Problem: There may be a software glitch or a loose connection between the display and the bike’s main unit.

Troubleshooting:

• Try turning the bike off and on again to reset the display panel.
• Check all connections between the display and the main unit for any loose cables or plugs.
• If the issue persists, consider updating the bike’s firmware or contacting Swagtron support for further assistance.

11. Difficulty in Shifting Gears

Description: The gears on the Swagtron EB-7 Plus are challenging to shift, or the bike gets stuck in a specific gear.

Cause of the Problem: The gear cables may be loose, or there could be a problem with the gear shift mechanism.

Troubleshooting:

• Inspect the gear cables and adjust them to ensure proper tension.
• Try lubricating the gear shift mechanism to improve its performance.
• If the issue persists, consider seeking help from a bike mechanic or contacting Swagtron support.

12. Excessive Vibration while Riding

Description: The Swagtron EB-7 Plus experiences excessive vibration during rides, making it uncomfortable to use.

Cause of the Problem: The wheels may be unbalanced, or the tires might be worn out.

Troubleshooting:

• Inspect the wheels for any signs of damage or warping.
• If the wheels appear fine, check the tire condition and replace them if necessary.
• Ensure that the tires are inflated to the recommended pressure specified by Swagtron.

13. Sudden Loss of Power

Description: The Swagtron EB-7 Plus experiences a sudden loss of power while riding.

Cause of the Problem: This issue may be caused by a drained battery, loose connections, or a faulty power switch.

Troubleshooting:

• Check the battery level and charge it if it is low.
• Inspect all connections to ensure they are secure and properly plugged in.
• If the issue persists, try resetting the bike’s electronic system and testing it again.
• If the problem continues, contact Swagtron support for further assistance.

14. Uneven Brake Performance

Description: The braking performance on the Swagtron EB-7 Plus feels uneven, with one brake being stronger than the other.

Cause of the Problem: The brake pads may be improperly aligned or worn out unevenly.

Troubleshooting:

• Inspect the brake pads and adjust their alignment to ensure even contact with the braking surface.
• If the brake pads are significantly worn, consider replacing them with new ones.
• Check the brake cables for any signs of damage and replace them if needed.

15. Unreliable Throttle Response

Description: The throttle response on the EB-7 Plus is inconsistent, or it may not respond at all.

Cause of the Problem: There may be a loose connection or a fault in the throttle sensor.

Troubleshooting:

• Inspect the throttle cable and connections for any signs of damage or loose connections.
• If everything appears fine, try resetting the bike’s electronic system and test the throttle again.
• If the issue persists, consider replacing the throttle sensor or seek assistance from Swagtron support.

16. Excessive Chain Slippage

Description: The chain on the Swagtron EB-7 Plus slips frequently, especially when applying power or shifting gears.

Cause of the Problem: The chain tension may be too loose, or the chain could be worn out.

Troubleshooting:

• Check the chain tension and adjust it according to the manufacturer’s guidelines.
• If the chain is worn, replace it with a new one to ensure proper engagement with the gears.
• Inspect the rear derailleur for any damage or misalignment that may be causing the chain slippage.

17. Difficulty in Folding Mechanism

Description: The folding mechanism on the EB-7 Plus is hard to operate or does not lock securely.

Cause of the Problem: There may be debris or obstruction in the folding mechanism, or the locking mechanism may need adjustment.

Troubleshooting:

• Clean the folding mechanism thoroughly and ensure there are no obstructions that hinder its operation.
• If the folding mechanism still does not lock securely, check the locking mechanism for any issues and make necessary adjustments.
• Refer to the user manual for proper folding and locking instructions, and follow them carefully.

18. Uncomfortable Seat

Description: The seat on the Swagtron EB-7 Plus feels uncomfortable during rides.

Cause of the Problem: The seat may be too firm or improperly adjusted.

Troubleshooting:

• Adjust the seat height and angle to find a more comfortable position.
• If the seat remains uncomfortable, consider adding a gel cushion or a padded seat cover for extra comfort.
• Explore alternative seat options that may better suit your preferences and riding style.

19. Loose Handlebars

Description: The handlebars on the Swagtron EB-7 Plus feel loose or wobbly while riding.

Cause of the Problem: The handlebar stem may not be securely tightened or may need adjustment.

Troubleshooting:

• Check the handlebar stem and ensure it is securely tightened to the appropriate torque level.
• If the handlebars continue to feel loose, consider adjusting the stem or seeking help from a bike mechanic.

20. Electric-Assist Not Engaging

Description: The electric-assist feature on the EB-7 Plus does not engage when pedaling.

Cause of the Problem: There may be a fault with the pedal-assist sensor or a connectivity issue.

Troubleshooting:

• Check the pedal-assist sensor and ensure it is properly aligned and free from any obstructions.
• Inspect the wiring and connectors for any signs of damage or loose connections.
• If the electric-assist still does not engage, consider resetting the bike’s electronic system or seeking technical support.

21. Noisy Suspension

Description: The suspension on the Swagtron EB-7 Plus produces unusual noises while riding over bumps or uneven terrain.

Cause of the Problem: There may be debris or dirt affecting the suspension components, or the suspension may require lubrication.

Troubleshooting:

• Inspect the suspension forks and shock absorbers for any signs of debris or damage.
• Clean the suspension components thoroughly and lubricate them as recommended by the manufacturer.
• If the noise persists, consider seeking assistance from a bike mechanic or contacting Swagtron support.

22. Unresponsive Display Lights

Description: The lights on the display panel of the EB-7 Plus do not turn on or respond to button presses.

Cause of the Problem: There may be a fault in the display panel or a connectivity issue with the bike’s electronic system.

Troubleshooting:

• Check the display panel connections and ensure they are securely plugged in.
• If the lights still do not work, try resetting the bike’s electronic system and test the display panel again.
• If the issue persists, consider seeking technical support or contacting Swagtron for assistance.

23. Difficulty in Charging

Description: The Swagtron EB-7 Plus is having difficulties charging or maintaining a charge.

Cause of the Problem: There may be an issue with the charging port, battery, or power source.

Troubleshooting:

• Check the charging port for any debris or damage that may be hindering the charging process.
• Try using a different power source or charging cable to ensure the problem is not with the charger.
• If the bike still does not charge properly, inspect the battery for any signs of damage or contact Swagtron support.

Swagtron EB-7 Plus Electric Bike User Reviews

In this section, we will explore user reviews of the Swagtron EB-7 Plus Electric Bike. These reviews are sourced from the Walmart website and provide valuable insights into the experiences of real users with this electric bike. Please note that the reviews mentioned below have been summarized and paraphrased for brevity, and they do not include any feedback related to shipping, warranty, or customer service issues.

Positive Reviews from Swagtron EB-7 Plus Electric Bike Users

• Some users were satisfied with the overall build quality and convenience of the Swagtron EB-7 Plus. They found the bike to be well-built and easy to transport, making it suitable for various occasions and travel needs.
• Several users were pleased with the bike’s performance and versatility. They mentioned that the electric-assist feature provided a smooth and enjoyable ride, while the option to pedal without electric assistance was also appreciated.
• Many users commended the EB-7 Plus for its portability and space-saving design. The ability to fold down the bike for storage or transport was seen as a significant advantage, especially for those with limited storage space.
• Some users were impressed with the bike’s battery efficiency and range. They reported that the battery lasted for long rides, and recharging was relatively quick and straightforward.
• Several users appreciated the comfortable and ergonomic design of the EB-7 Plus. The bike’s adjustable seat and handlebars allowed them to find a suitable riding position for extended periods.

Overall, the majority of positive reviews highlighted the Swagtron EB-7 Plus Electric Bike’s reliability, convenience, and enjoyable riding experience. Users found it to be a great choice for commuting, leisure rides, and everyday use, with many stating that they would recommend it to others.

Negative User Reviews of the Swagtron EB-7 Plus Electric Bike

• Some users reported issues with the battery performance of the EB-7 Plus. They mentioned that the battery did not hold its charge effectively or depleted faster than expected, affecting the bike’s overall range and power output.
• Several users expressed dissatisfaction with the bike’s braking system. They found the brakes to be ineffective or uneven, requiring adjustments and tune-ups for better performance.
• Some users encountered problems with the pedal-assist feature, stating that it either did not engage consistently or was unresponsive at times.
• A few users experienced difficulties with the folding mechanism of the EB-7 Plus. They found it challenging to fold and secure the bike properly, which affected its overall portability.
• Several users raised concerns about the bike’s durability, mentioning issues with components like the chain, gears, or suspension that required maintenance or replacement relatively early in the bike’s lifespan.

Despite some negative feedback, it’s important to note that these experiences represent a small portion of overall reviews. While the negative reviews highlight certain issues that users encountered, the majority of customers were satisfied with the Swagtron EB-7 Plus Electric Bike.

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Swagtron EB-7 Plus Electric Bike Manual

The operating instructions and user manual for the Swagtron EB-7 Plus Electric Bike can be found on the manufacturer’s website. For detailed information on how to assemble, use, and maintain your EB-7 Plus electric bike, please visit the official Swagtron website and refer to the provided user manual. The manual will provide valuable guidance on operating your electric bike safely and efficiently.

Swagtron EB-7 Plus Frequently Asked Questions

1. How do I charge the Swagtron EB-7 Plus battery?

Answer: To charge the Swagtron EB-7 Plus battery, first, locate the charging port on the bike’s frame. Connect the charging adapter to the charging port and then plug the adapter into a standard electrical outlet. Allow the battery to charge fully, and make sure to follow the recommended charging time as indicated in the user manual.

2. Can I use the electric-assist feature while pedaling?

Answer: Yes, the Swagtron EB-7 Plus comes with an electric-assist feature that provides pedal-assisted riding. When pedaling, the electric motor will provide additional power to assist your pedaling effort, making it easier to ride uphill or cover longer distances with less physical exertion.

3. How do I fold and unfold the Swagtron EB-7 Plus for storage or transport?

Answer: Folding and unfolding the Swagtron EB-7 Plus is easy and convenient. Follow these steps:

• To fold: First, release the folding lever located near the handlebars. Next, fold the handlebars down towards the bike’s frame. Then, unlock the main folding latch near the bike’s frame and fold the bike’s frame down. Secure the latch to lock the bike in the folded position.
• To unfold: Unlock the main folding latch and lift the bike’s frame until it clicks into place. Raise the handlebars and secure the folding lever to lock the handlebars in the upright position.

4. How often should I perform maintenance on the Swagtron EB-7 Plus?

Answer: Regular maintenance is essential to keep your Swagtron EB-7 Plus in optimal condition. It is recommended to perform a general inspection before each ride, checking the tires, brakes, and overall frame condition. Additionally, follow the maintenance schedule outlined in the user manual for more detailed maintenance tasks, such as lubricating the chain, adjusting the brakes, and checking the battery and electrical connections.

5. What is the maximum weight capacity of the Swagtron EB-7 Plus?

Answer: The Swagtron EB-7 Plus Electric Bike is designed to support a maximum weight capacity of 264 pounds (120 kilograms). Exceeding this weight limit may affect the bike’s performance and safety.

Conclusion

For any issues or concerns related to your Swagtron EB-7 Plus Electric Bike, it is advisable to refer to the user manual provided by the manufacturer. The manual contains valuable information on assembly, operation, and troubleshooting of the electric bike.

If you encounter any problems that you cannot resolve on your own, reach out to Swagtron’s customer service or a certified service center for professional assistance. Keeping your EB-7 Plus in good condition and following the guidelines in the user manual will ensure a safe and enjoyable riding experience.