Written By Doug Smirnoff

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Swagtron EB8 Common Problems and Troubleshooting

Swagtron EB8 Common Problems and Troubleshooting

If you’re considering purchasing the Swagtron EB8 electric bike, it’s important to be aware of potential issues that may arise during use. This article aims to highlight common problems experienced by EB8 owners and provides practical troubleshooting tips to address them.

Throughout this guide, we’ll delve into real experiences of individuals who have owned and used the Swagtron EB8 extensively. By focusing on these common issues and their solutions, we aim to equip readers with the knowledge and confidence to effectively troubleshoot any problems they may encounter.

Whether you’re a current EB8 owner or considering purchasing one, understanding the common issues and how to resolve them can enhance your overall experience with this electric bike model.



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Swagtron EB8 Common Problems and Troubleshooting

Specifications

Name Description
Price $1,199.99
Type eBike
Release Year 2018
Brake Type Mechanical Disc Brakes
Drive Type Hub-Drive
Frame Material Aluminum
Gears 7
Max Range (mi) 21 mi
Top Speed (mph) 19 mph
Watts 350
Weight (lbs) 56 lbs
Weight Capacity (lbs) 265 lbs
Wheels 2
Wheel Diameter (in) 20 in
Wheel Width (in) 4 in



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Swagtron EB8 Common Problems and Troubleshooting

Features

  • Sturdy build suitable for various terrains
  • Powerful Shimano 7-speed shifting system
  • Front and rear disc brakes for safety and control
  • Robust 350 Watt electric motor for impressive performance
  • Maximum speed of 18.6 mph
  • Range of up to 22 miles on a single charge
  • Rear hub motor shutdown for added safety
  • Versatile for road, trail, and sand riding
  • High-quality aluminum frame
  • Reliable and long-lasting



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Swagtron EB8 Common Problems and Troubleshooting

Causes of Common Problems with the Swagtron EB8

In this section, we will explore the common issues that users may encounter with the Swagtron EB8 electric bike. Understanding the root causes of these problems is essential for effective troubleshooting and maintenance.

Later in this article, we will provide detailed solutions and strategies to address these common problems, ensuring a smoother and more enjoyable experience for EB8 owners.



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1. Motor Not Functioning Properly – Swagtron EB8

  • Description of the problem: The motor of the Swagtron EB8 electric bike fails to function as expected, resulting in either no power or inconsistent performance.

  • Cause of the problem: This issue can arise due to various reasons such as loose connections, damaged motor components, or electrical faults.

  • Troubleshooting step-by-step:

    1. First, check all electrical connections and ensure they are securely connected.
    2. Inspect the motor components for any signs of damage or wear and tear.
    3. If the motor appears to be damaged, consider contacting Swagtron customer support for repair or replacement options.
    4. If no visible issues are found, try resetting the electric bike’s system by turning it off and on again.
    5. If the problem persists, seek professional assistance from a certified electric bike technician.

2. Battery Not Holding Charge – Swagtron EB8

  • Description of the problem: The battery of the Swagtron EB8 electric bike fails to hold a charge for the expected duration, resulting in reduced range and performance.

  • Cause of the problem: This issue can occur due to battery degradation over time, improper charging habits, or a faulty battery.

  • Troubleshooting step-by-step:

    1. Ensure that the battery is properly connected to the electric bike and that all connections are secure.
    2. Check the charging habits and make sure the battery is charged according to the manufacturer’s recommendations.
    3. If the battery continues to have issues, consider performing a battery health check or contacting Swagtron customer support for assistance.
    4. Try resetting the battery management system by fully discharging and then fully charging the battery.
    5. If the problem persists, consider replacing the battery with a new one.

3. Brakes Squeaking or Not Engaging Properly – Swagtron EB8

  • Description of the problem: The brakes on the Swagtron EB8 electric bike produce squeaking noises or fail to engage properly, compromising safety and control.

  • Cause of the problem: This issue can occur due to brake pad wear, misalignment of brake components, or contaminants on the brake surface.

  • Troubleshooting step-by-step:

    1. Inspect the brake pads for wear and replace them if necessary.
    2. Check the alignment of the brake calipers and adjust them if they are misaligned.
    3. Clean the brake surface with a suitable cleaner to remove any contaminants that may be affecting brake performance.
    4. If the problem persists, consider upgrading to higher-quality brake pads or contacting Swagtron customer support for assistance.
    5. Regularly maintain the brakes by cleaning and lubricating them to prevent future issues.

4. Electrical System Malfunction – Swagtron EB8

  • Description of the problem: The electrical system of the Swagtron EB8 electric bike experiences malfunctions, such as sudden power cuts or erratic behavior.

  • Cause of the problem: This issue can be caused by various factors, including loose connections, water damage, or software glitches.

  • Troubleshooting step-by-step:

    1. Check all electrical connections and ensure they are securely connected.
    2. Inspect the electric bike for any signs of water damage and take appropriate measures to dry and protect the components.
    3. Try resetting the electric bike’s system by turning it off and on again.
    4. If the problem persists, consider updating the electric bike’s firmware if available.
    5. If all else fails, contact Swagtron customer support for further assistance or repair options.

5. Gear Shifting Issues – Swagtron EB8

  • Description of the problem: The gear shifting mechanism on the Swagtron EB8 electric bike experiences issues such as difficulty shifting or gear skipping.

  • Cause of the problem: This problem can occur due to cable tension issues, misalignment of gears, or worn-out gear components.

  • Troubleshooting step-by-step:

    1. Adjust the cable tension of the gear shifting mechanism to ensure smooth and precise shifting.
    2. Inspect the gears for any signs of misalignment and adjust them accordingly.
    3. If the gears are worn out, consider replacing them with new ones.
    4. Regularly clean and lubricate the gear components to prevent buildup and ensure smooth operation.
    5. If the problem persists, seek professional assistance from a certified electric bike technician.

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6. Tire Punctures – Swagtron EB8

  • Description of the problem: The tires of the Swagtron EB8 electric bike frequently experience punctures, leading to flats and compromised riding experience.

  • Cause of the problem: This issue can be caused by sharp objects on the road, inadequate tire pressure, or worn-out tire tread.

  • Troubleshooting step-by-step:

    1. Inspect the tires for any visible punctures or damage.
    2. If a puncture is found, remove the object causing the puncture and patch or replace the inner tube as necessary.
    3. Check the tire pressure regularly and maintain it within the recommended range to reduce the risk of punctures.
    4. Consider investing in puncture-resistant tires for added protection against flats.
    5. Inspect the tire tread for signs of wear and replace the tires if necessary.

7. Loose Bolts and Nuts – Swagtron EB8

  • Description of the problem: Various bolts and nuts on the Swagtron EB8 electric bike become loose over time, leading to potential safety hazards and mechanical issues.

  • Cause of the problem: This problem can occur due to vibrations during riding, inadequate tightening during assembly, or lack of regular maintenance.

  • Troubleshooting step-by-step:

    1. Regularly inspect all bolts and nuts on the electric bike for tightness.
    2. If any bolts or nuts are found to be loose, use appropriate tools to tighten them to the manufacturer’s specifications.
    3. Consider using thread-locking compounds on critical fasteners to prevent them from loosening over time.
    4. Perform routine maintenance checks to ensure all components are secure and functioning properly.
    5. If a bolt or nut is damaged or stripped, replace it with a new one to maintain structural integrity.

8. Sudden Power Loss – Swagtron EB8

  • Description of the problem: The Swagtron EB8 electric bike experiences sudden power loss during operation, resulting in a complete shutdown or loss of propulsion.

  • Cause of the problem: This issue can be caused by various factors such as overheating, electrical faults, or battery depletion.

  • Troubleshooting step-by-step:

    1. Allow the electric bike to cool down if overheating is suspected, and avoid operating it in extreme conditions.
    2. Check all electrical connections for signs of damage or corrosion and ensure they are securely connected.
    3. If the battery charge is low, recharge it fully before using the electric bike again.
    4. Perform a system reset by turning the electric bike off and on again to see if the issue resolves.
    5. If the problem persists, consult Swagtron customer support for further assistance or repair options.

9. Suspension System Noise – Swagtron EB8

  • Description of the problem: The suspension system of the Swagtron EB8 electric bike produces unusual noises during riding, such as creaking or squeaking.

  • Cause of the problem: This issue can be caused by lack of lubrication, worn-out suspension components, or misalignment.

  • Troubleshooting step-by-step:

    1. Inspect the suspension components for signs of wear and replace any damaged or worn parts.
    2. Lubricate the suspension system according to the manufacturer’s recommendations to reduce friction and noise.
    3. Check the alignment of the suspension components and adjust them if necessary.
    4. If the problem persists, consider upgrading to higher-quality suspension components for improved performance and durability.
    5. Regularly maintain the suspension system by cleaning and lubricating it to prevent noise and prolong its lifespan.

10. Display Malfunction – Swagtron EB8

  • Description of the problem: The display unit of the Swagtron EB8 electric bike experiences malfunctions, such as screen flickering or unresponsiveness.

  • Cause of the problem: This problem can occur due to electrical faults, software glitches, or physical damage to the display unit.

  • Troubleshooting step-by-step:

    1. Inspect the display unit for any signs of physical damage and ensure it is securely connected to the electric bike.
    2. Reset the display unit by turning it off and on again to see if the issue resolves.
    3. If the problem persists, try updating the display unit’s firmware if available.
    4. If none of the above steps resolve the issue, contact Swagtron customer support for further assistance or repair options.
    5. Consider using a protective cover or shield for the display unit to prevent damage from external factors.

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11. Handlebar Misalignment – Swagtron EB8

  • Description of the problem: The handlebars of the Swagtron EB8 electric bike become misaligned, causing discomfort and affecting steering control.

  • Cause of the problem: This issue can occur due to improper assembly, vibrations during riding, or impacts from collisions.

  • Troubleshooting step-by-step:

    1. Loosen the handlebar stem bolts and adjust the handlebars to the desired position.
    2. Ensure that the handlebars are aligned with the front wheel and straighten them as necessary.
    3. Tighten the handlebar stem bolts securely to prevent further misalignment.
    4. If the problem persists, consider replacing the handlebar stem or handlebars with new ones.
    5. Regularly check the handlebar alignment during routine maintenance to prevent future issues.

12. Chain Slippage – Swagtron EB8

  • Description of the problem: The chain of the Swagtron EB8 electric bike slips off the sprockets, causing loss of power and potential damage to the drivetrain.

  • Cause of the problem: This problem can occur due to improper chain tension, worn-out chain or sprockets, or misalignment of the drivetrain components.

  • Troubleshooting step-by-step:

    1. Check the chain tension and adjust it to the manufacturer’s recommended specifications.
    2. Inspect the chain for signs of wear and replace it if necessary.
    3. Check the sprockets for wear and replace them if they are worn out.
    4. Ensure that the drivetrain components are properly aligned and adjust them if necessary.
    5. Regularly clean and lubricate the chain to prevent premature wear and slippage.

13. Loose Pedals – Swagtron EB8

  • Description of the problem: The pedals of the Swagtron EB8 electric bike become loose during riding, posing a safety hazard and affecting pedaling efficiency.

  • Cause of the problem: This issue can occur due to inadequate tightening during assembly, worn-out pedal threads, or improper pedal installation.

  • Troubleshooting step-by-step:

    1. Use a pedal wrench to tighten the pedal axle securely to the crank arm.
    2. Inspect the pedal threads for signs of wear and replace the pedals if necessary.
    3. Ensure that the pedals are installed correctly with the right and left pedals on their respective sides.
    4. Consider using pedal washers or thread-locking compounds to prevent the pedals from loosening over time.
    5. Regularly check the pedal tightness during routine maintenance to prevent safety issues.

14. Seat Comfort Issues – Swagtron EB8

  • Description of the problem: The seat of the Swagtron EB8 electric bike causes discomfort or pain during extended rides, affecting rider comfort and enjoyment.

  • Cause of the problem: This problem can occur due to inadequate padding, improper seat height or angle, or poor ergonomic design.

  • Troubleshooting step-by-step:

    1. Adjust the seat height and angle to achieve a comfortable riding position.
    2. If the seat padding is insufficient, consider adding a gel seat cover or replacing the seat with one that offers better cushioning.
    3. Ensure that the seat is properly installed and securely fastened to the seat post.
    4. Consider upgrading to a seat with a more ergonomic design that better suits your riding style and preferences.
    5. Take regular breaks during long rides to alleviate pressure on sensitive areas and prevent discomfort.

15. Wheel Misalignment – Swagtron EB8

  • Description of the problem: The wheels of the Swagtron EB8 electric bike become misaligned, causing instability and affecting ride quality.

  • Cause of the problem: This issue can occur due to impacts from collisions, improper wheel installation, or loose axle nuts.

  • Troubleshooting step-by-step:

    1. Inspect the wheels for any signs of damage or misalignment and adjust them accordingly.
    2. Ensure that the wheels are properly installed and seated in the dropouts of the frame.
    3. Check the axle nuts and tighten them securely to prevent wheel movement.
    4. If the problem persists, consider taking the electric bike to a professional bike mechanic for further inspection and adjustment.
    5. Regularly check the wheel alignment during routine maintenance to prevent instability and maintain ride quality.

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11. Loose Handlebars – Swagtron EB8

  • Description of the problem: The handlebars of the Swagtron EB8 electric bike become loose during riding, leading to potential safety hazards and compromised steering control.

  • Cause of the problem: This issue can occur due to improper installation, inadequate tightening, or wear and tear of handlebar components.

  • Troubleshooting step-by-step:

    1. Check the handlebar clamp bolts for tightness and tighten them if necessary.
    2. Inspect the handlebar grips for signs of wear and replace them if they are damaged or worn out.
    3. Ensure that the handlebar stem is properly aligned with the front wheel and adjust it if necessary.
    4. If the problem persists, consider replacing the handlebar components with higher-quality ones for improved durability and safety.
    5. Regularly inspect and maintain the handlebars to prevent future issues and ensure safe riding.

12. Chain Slippage – Swagtron EB8

  • Description of the problem: The chain of the Swagtron EB8 electric bike slips or skips gears during riding, causing a loss of power and compromised pedaling efficiency.

  • Cause of the problem: This issue can occur due to improper chain tension, worn-out chain or gears, or misalignment of the drivetrain components.

  • Troubleshooting step-by-step:

    1. Check the chain tension and adjust it to the manufacturer’s recommended specifications if necessary.
    2. Inspect the chain for signs of wear and replace it if it is stretched or damaged.
    3. Check the condition of the chainrings and cassette gears and replace them if they are worn out.
    4. Ensure that the drivetrain components are properly aligned and adjust them if necessary.
    5. If the problem persists, consider upgrading to a higher-quality chain or drivetrain components for improved performance and reliability.

13. Unresponsive Electric Assistance – Swagtron EB8

  • Description of the problem: The electric assistance system of the Swagtron EB8 electric bike becomes unresponsive, failing to provide the expected power boost during riding.

  • Cause of the problem: This issue can occur due to electrical faults, sensor malfunction, or software glitches in the electric assistance system.

  • Troubleshooting step-by-step:

    1. Check all electrical connections and ensure they are securely connected.
    2. Inspect the sensors in the electric assistance system for signs of damage or misalignment.
    3. Reset the electric assistance system by turning it off and on again to see if the issue resolves.
    4. If the problem persists, try updating the electric assistance system’s firmware if available.
    5. If none of the above steps resolve the issue, contact Swagtron customer support for further assistance or repair options.

14. Excessive Motor Noise – Swagtron EB8

  • Description of the problem: The motor of the Swagtron EB8 electric bike produces excessive noise during operation, such as grinding or whining sounds.

  • Cause of the problem: This issue can occur due to motor wear, misalignment, or lack of lubrication.

  • Troubleshooting step-by-step:

    1. Inspect the motor for signs of wear and tear, such as damaged or worn-out components.
    2. Lubricate the motor bearings and gears according to the manufacturer’s recommendations.
    3. Check the alignment of the motor with the drivetrain components and adjust it if necessary.
    4. If the problem persists, consider replacing the motor with a new one or seeking professional assistance for repair.
    5. Regularly maintain the motor to prevent excessive noise and prolong its lifespan.

15. Display Screen Glitches – Swagtron EB8

  • Description of the problem: The display screen of the Swagtron EB8 electric bike experiences glitches, such as frozen display, flickering, or incorrect readings.

  • Cause of the problem: This problem can occur due to software glitches, electrical faults, or physical damage to the display screen.

  • Troubleshooting step-by-step:

    1. Reset the display screen by turning it off and on again to see if the issue resolves.
    2. If the problem persists, try updating the display screen’s firmware if available.
    3. Inspect the display screen for any signs of physical damage and ensure it is securely connected to the electric bike.
    4. If none of the above steps resolve the issue, contact Swagtron customer support for further assistance or repair options.
    5. Consider using a screen protector or cover for the display screen to prevent damage from external factors.

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16. Pedal Malfunction – Swagtron EB8

  • Description of the problem: The pedals of the Swagtron EB8 electric bike malfunction, either sticking or slipping during pedaling, causing discomfort and potential safety hazards.

  • Cause of the problem: This issue can occur due to worn-out pedal bearings, improper installation, or accumulation of dirt and debris in the pedal mechanism.

  • Troubleshooting step-by-step:

    1. Inspect the pedal bearings for signs of wear and replace them if necessary.
    2. Ensure that the pedals are properly installed and tightened to the crank arms.
    3. Clean the pedal mechanism thoroughly to remove any dirt or debris that may be affecting pedal performance.
    4. If the problem persists, consider upgrading to higher-quality pedals for improved durability and performance.
    5. Regularly maintain the pedals by cleaning and lubricating them to prevent future issues.

17. Seat Post Slippage – Swagtron EB8

  • Description of the problem: The seat post of the Swagtron EB8 electric bike slips during riding, causing discomfort and potential safety hazards.

  • Cause of the problem: This issue can occur due to insufficient tightening of the seat post clamp, worn-out seat post components, or improper adjustment.

  • Troubleshooting step-by-step:

    1. Ensure that the seat post clamp is properly tightened to the manufacturer’s recommended torque specifications.
    2. Inspect the seat post for signs of wear and replace it if necessary.
    3. Adjust the seat post height and angle according to your preference and riding comfort.
    4. If the problem persists, consider upgrading to a higher-quality seat post clamp for improved stability.
    5. Regularly check the seat post clamp tightness and readjust as needed to prevent slippage.

18. Uneven Tire Wear – Swagtron EB8

  • Description of the problem: The tires of the Swagtron EB8 electric bike exhibit uneven wear patterns, leading to reduced traction, handling, and potential safety hazards.

  • Cause of the problem: This issue can occur due to improper tire inflation, misalignment of wheels, or aggressive riding habits.

  • Troubleshooting step-by-step:

    1. Check the tire pressure regularly and maintain it within the manufacturer’s recommended range.
    2. Inspect the wheels for signs of misalignment and adjust them if necessary.
    3. Practice smooth and controlled riding techniques to minimize tire wear.
    4. Rotate the tires regularly to ensure even wear across all tires.
    5. If the problem persists, consider upgrading to higher-quality tires for improved durability and performance.

19. Chain Rusting – Swagtron EB8

  • Description of the problem: The chain of the Swagtron EB8 electric bike rusts over time, leading to increased friction, decreased efficiency, and potential chain failure.

  • Cause of the problem: This issue can occur due to exposure to moisture, lack of lubrication, or prolonged storage in humid conditions.

  • Troubleshooting step-by-step:

    1. Clean the chain thoroughly with a degreaser to remove any dirt and debris.
    2. Inspect the chain for signs of rust and use a wire brush to remove any rust buildup.
    3. Apply a rust inhibitor or lubricant to the chain to prevent further corrosion.
    4. Regularly lubricate the chain with a suitable bike chain lubricant to maintain smooth operation and prevent rust formation.
    5. Store the electric bike in a dry and well-ventilated area to minimize exposure to moisture and humidity.

20. Loose Crank Arms – Swagtron EB8

  • Description of the problem: The crank arms of the Swagtron EB8 electric bike become loose during riding, leading to potential safety hazards and compromised pedaling efficiency.

  • Cause of the problem: This issue can occur due to inadequate tightening of the crank arm bolts, worn-out crank arm components, or improper installation.

  • Troubleshooting step-by-step:

    1. Inspect the crank arm bolts for tightness and tighten them to the manufacturer’s recommended torque specifications if necessary.
    2. Check the crank arm components for signs of wear and replace them if they are damaged or worn out.
    3. Ensure that the crank arms are properly installed and seated on the bottom bracket spindle.
    4. If the problem persists, consider upgrading to higher-quality crank arm components for improved durability and performance.
    5. Regularly inspect and maintain the crank arms to prevent future issues and ensure safe riding.

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Swagtron EB8 Electric Bike User Reviews

Positive Reviews from Swagtron EB8 Users

Here are some positive experiences shared by users of the Swagtron EB8 electric bike:

  • Many users were satisfied with the Swagtron EB8’s versatility, noting its ability to handle various terrains with ease. Whether riding on roads, trails, or sand, the EB8 performed admirably.
  • Several users praised the inclusion of the Shimano 7-speed shifting system, which allowed for effortless navigation through different landscapes. They appreciated the smooth and seamless ride it provided, especially on rough terrains.
  • Users found the folding feature of the EB8 to be incredibly convenient for transportation. This compact design made it easy to store and transport the electric bike, catering to commuters and adventurers alike.
  • The front and rear disc brakes were lauded by users for providing reliable stopping power, enhancing safety during rides. Riders felt confident knowing they could rely on the brakes, particularly in trail riding modes.
  • The LCD display on the EB8 received positive feedback for its functionality and convenience. Users appreciated being able to monitor essential information such as speed and battery life at a glance.
  • The maximum speed of 18.6 mph impressed many users, offering an exhilarating riding experience while maintaining stability and control. Riders enjoyed the thrill of cruising at high speeds without compromising safety.

In conclusion, the positive feedback from Swagtron EB8 customers highlights the electric bike’s versatility, performance, convenience, and safety features. Users appreciate the EB8 for its ability to deliver an enjoyable and reliable riding experience across various terrains.

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Negative User Reviews of the Swagtron EB8

  • Some users were not satisfied with the Swagtron EB8’s relatively high price compared to other electric bikes on the market.
  • Several users expressed disappointment with the maximum capacity of 22 miles before needing to recharge, wishing for a longer range for extended rides.
  • There were concerns raised by users regarding the strength and longevity of the battery in the Swagtron EB8. Despite its performance, some felt that a more robust battery would enhance the overall experience.

While there are some negative feedback points, it’s important to note that the majority of users were satisfied with their Swagtron EB8 electric bike. Despite these minor drawbacks, many users found the EB8 to be a reliable and versatile option for their riding needs.

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Swagtron EB8 Manual

The operating instructions for the Swagtron EB8 can be found on the manufacturer’s website.

Conclusion

Overall, the Swagtron EB8 electric bike offers a blend of versatility, performance, and convenience that appeals to a wide range of riders. With its ability to tackle various terrains, smooth shifting system, and reliable braking, the EB8 provides an enjoyable riding experience.

While there are some minor drawbacks, such as the higher price point and limitations in battery capacity, the majority of users find the EB8 to be a worthwhile investment. Its compact design, coupled with features like folding capabilities and an LCD display, make it a practical choice for commuters and adventurers alike.

In conclusion, the Swagtron EB8 electric bike stands out as a reliable and versatile option in the market. With positive user reviews outweighing the negative feedback, it’s clear that the EB8 satisfies the needs and expectations of many riders, offering a fun and convenient mode of transportation for various riding scenarios.

Swagtron EB8 FAQ

Is the Swagtron EB8 suitable for all-terrain riding?

Yes, the EB8 is designed for all-terrain riding with its fat tires and Shimano 7-speed shifting system.

Are there any additional safety features on the Swagtron EB8?

Yes, the EB8 features a rear hub motor shutdown when braking for extra safety.

What is the maximum speed of the Swagtron EB8 eBike?

The Swagtron EB8 can reach a maximum speed of 18.6 mph.

Does the Swagtron EB8 have an integrated lighting system?

Yes, it includes both a headlight and an integrated taillight.

How far can the Swagtron EB8 travel on a single charge?

The eBike can travel up to 22 miles on a single charge.

What type of tires does the Swagtron EB8 have?

The EB8 has 20-inch fat tires that are 4 inches wide.

Does the Swagtron EB8 come with a foldable design?

Yes, the EB8 features a folding mechanism for easy transport.

What type of brakes does the EB8 use?

The Swagtron EB8 is equipped with mechanical disc brakes.

What is the weight capacity of the Swagtron EB8?

The bike has a weight capacity of approximately 120 kilograms.

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