BESV TCE 1.1 Common Problems and Troubleshooting

Welcome to our guide on troubleshooting common issues with the BESV TCE 1.1 Electric Bike, your ultimate companion for conquering the trails and peaks. The BESV TCE 1.1 is a high-performance Enduro eMTB (electric mountain bike) designed specifically to handle the challenges you’ll encounter during your adventures.

Throughout this guide, we’ll address common problems that BESV TCE 1.1 owners may encounter and provide you with effective troubleshooting solutions. Whether you’re a seasoned rider or new to the world of eMTBs, this guide will be your best ally in conquering the mountain and keeping your BESV TCE 1.1 in top shape.

BESV TCE 1.1 Overview

The BESV TCE 1.1 is a top-performing Enduro eMTB (electric mountain bike) that is designed to conquer the toughest trails and highest peaks. The bike is equipped with a Shimano EP801 motor that delivers 85 Nm of torque, making it easy to tackle steep inclines and technical terrain. It also features 160mm of suspension travel at the front and 150mm at the rear, providing optimal handling and control for any descent. The bike is lightweight and agile, making it easy to maneuver and perfect for off-road adventures. The BESV TCE 1.1 is the result of extensive development and testing, and it is outfitted with the most premium components available. Your best weapon to conquer the mountain.

The BESV TCE 1.1 is a high-performance Enduro eMTB designed for conquering challenging trails. It comes with the following features:

FRAME	Full-suspension BESV TCE Series frame, carbon front and rear triangle, Shimano Steps and internal battery compatible
COLOR(s)	Shadow black with night black
SIZES	S (41.5cm), M (43cm), L (46cm)

Product Details and Features

• Shimano EP801 center-motor, 250W rated power, 85Nm of torque, 25km/h maximum assist
• 720 Wh integrated Lithium Ion battery, approved for Shimano Service Program, with Smart 4-5.6A charger
• Shimano SC-EM800, center mounted, with LCD display, Bluetooth and ANT private connectivity, left-hand switch

Causes of Common Problems with the BESV TCE 1.1

This section will address possible problems and solutions related to the BESV TCE 1.1 electric bike.

Common Problems with BESV TCE 1.1

1. Battery Not Charging

Description of the Problem: Your BESV TCE 1.1’s battery is not charging properly, and the bike won’t hold a charge as expected.

Cause of the Problem: This issue can occur due to a faulty charger, damaged charging port, or issues with the battery itself.

Troubleshooting:

1. Inspect the charging cable for any visible damage, and replace it if necessary.
2. Check the charging port on the bike for debris or damage. Clean it carefully if needed.
3. Try charging the battery with a different outlet or charger to rule out charger-related problems.
4. If the problem persists, contact BESV customer support for battery inspection and possible replacement.

2. Motor Stalling During Rides

Description of the Problem: The BESV TCE 1.1’s motor occasionally stalls or cuts out while you are riding, causing a loss of power.

Cause of the Problem: Motor stalling can result from overheating, electrical issues, or sensor problems.

Troubleshooting:

1. Allow the motor to cool down if it has been running for an extended period. Overheating can trigger automatic safety shutdowns.
2. Check the motor’s electrical connections for loose wires or corrosion. Tighten or clean them as needed.
3. Inspect the motor’s sensors and ensure they are clean and free from debris. Gently clean them if necessary.
4. If the problem persists, consult your user manual for error codes or contact a professional technician for diagnosis and repairs.

3. Inaccurate Battery Range Estimation

Description of the Problem: The bike’s battery range estimation is inaccurate, and you run out of power sooner than expected.

Cause of the Problem: This issue can occur due to fluctuations in battery health or inaccurate sensor readings.

Troubleshooting:

1. Recalibrate the bike’s battery by fully charging it and then discharging it completely a few times to help the battery management system relearn its capacity.
2. Ensure that the bike’s sensors, such as the torque sensor and cadence sensor, are functioning correctly. Replace any faulty sensors if identified.
3. Keep track of your riding habits and adjust your expectations based on your actual usage patterns rather than relying solely on the estimated range.

4. Brakes Squeaking

Description of the Problem: The brakes on your BESV TCE 1.1 emit a high-pitched squeaking sound when applied.

Cause of the Problem: Brake squeaking can occur due to contamination of brake pads, misalignment, or worn brake components.

Troubleshooting:

1. Inspect the brake pads for contamination or wear. Clean or replace them if necessary.
2. Check the alignment of the brake calipers and ensure they are centered on the brake rotors.
3. Examine the brake rotors for any damage or warping. Replace them if needed.
4. If the problem persists, consult a professional bike mechanic for a thorough brake inspection and maintenance.

5. Display Malfunction

Description of the Problem: The bike’s display screen is malfunctioning, showing incorrect information or not functioning at all.

Cause of the Problem: Display issues can be caused by loose connections, water damage, or internal component failures.

Troubleshooting:

1. Check all cable connections leading to the display unit and ensure they are securely attached.
2. Inspect the display for any signs of water or moisture damage. If found, allow it to dry thoroughly before attempting to use it.
3. Reset the display unit to its factory settings, following the instructions provided in the user manual.
4. If the problem persists, contact BESV customer support or a certified technician for further diagnosis and potential display replacement.

6. Gear Shifting Issues

Description of the Problem: You experience difficulties in shifting gears smoothly, leading to gear slipping or hesitation.

Cause of the Problem: Gear shifting problems can arise from cable tension issues, misaligned derailleurs, or worn-out drivetrain components.

Troubleshooting:

1. Inspect the condition of your gear cables and replace them if they are frayed or damaged.
2. Adjust the cable tension using the barrel adjuster to ensure precise shifting.
3. Check the alignment of the front and rear derailleurs, making sure they are properly aligned with the chainrings and cogs.
4. If problems persist, consider replacing worn-out chainrings, cassettes, or derailleur components as needed.

7. Excessive Noise from the Motor

Description of the Problem: The motor on your BESV TCE 1.1 produces unusual or excessive noise during operation.

Cause of the Problem: Motor noise can result from loose components, damaged bearings, or wear and tear.

Troubleshooting:

1. Inspect the motor mounting bolts and ensure they are tightened securely.
2. Examine the motor housing for any visible damage or loose parts and address them accordingly.
3. If the noise persists, consult a professional technician to inspect the motor’s internal components, such as bearings, for potential issues.

8. Uneven Suspension Performance

Description of the Problem: The suspension on your BESV TCE 1.1 does not provide a balanced and comfortable ride, causing discomfort and instability.

Cause of the Problem: Uneven suspension performance can occur due to incorrect setup, lack of maintenance, or worn suspension components.

Troubleshooting:

1. Check the suspension settings, including sag, rebound, and compression, and adjust them to suit your riding style and terrain.
2. Inspect the suspension fork and rear shock for signs of damage, leakage, or worn seals. Service or replace components as needed.
3. Lubricate suspension pivot points regularly to ensure smooth operation and reduce friction.

9. Tire Puncture Frequency

Description of the Problem: Your BESV TCE 1.1 experiences frequent tire punctures, disrupting your rides.

Cause of the Problem: Frequent tire punctures can result from riding on rough terrain or using tires with inadequate puncture protection.

Troubleshooting:

1. Consider upgrading to tires with enhanced puncture protection, such as those with thicker sidewalls or tubeless setups.
2. Inspect your tires regularly for sharp objects like thorns or glass and remove them promptly to prevent future punctures.
3. Adjust your riding style to avoid rough terrain or sharp debris whenever possible to reduce the risk of punctures.

10. Unresponsive Brakes

Description of the Problem: The brakes on your BESV TCE 1.1 feel unresponsive or weak, compromising your safety.

Cause of the Problem: Brake issues can be caused by contaminated brake pads, air in the brake lines, or worn brake fluid.

Troubleshooting:

1. Inspect the brake pads for contamination, and replace them if they are contaminated with oil, dirt, or debris.
2. Bleed the brake lines to remove any trapped air and ensure a firm brake lever feel.
3. If you have hydraulic disc brakes, check the brake fluid level and replace it if it’s old or contaminated.

11. Chain Skipping During Gear Changes

Description of the Problem: The bike’s chain skips or slips when you shift gears, leading to an unreliable and frustrating riding experience.

Cause of the Problem: Chain skipping can occur due to misadjusted derailleurs, a worn chain, or damaged chainrings and cassette.

Troubleshooting:

1. Inspect the chain for signs of wear, such as stretched links or damaged rollers. Replace the chain if necessary.
2. Ensure that the derailleurs are correctly aligned with the chainrings and cassette. Adjust the limit screws as needed.
3. Examine the condition of the cassette and chainrings. If they are worn, replace them to improve gear engagement.

12. Display Error Codes

Description of the Problem: The bike’s display screen shows error codes or messages that you don’t understand, causing confusion about the issue.

Cause of the Problem: Display error codes are typically generated by the bike’s electronic systems to indicate specific faults or issues.

Troubleshooting:

1. Refer to the user manual or manufacturer’s documentation to decode the error codes and understand their meanings.
2. If the error code suggests a simple issue, such as low battery voltage, address it accordingly by charging the battery.
3. If the error code persists or indicates a more complex problem, consult a professional technician or contact the manufacturer’s support for guidance.

13. Loose or Wobbly Handlebars

Description of the Problem: The handlebars on your BESV TCE 1.1 feel loose or wobbly while riding, affecting steering control.

Cause of the Problem: Loose handlebars can result from improper stem tightening, worn headset bearings, or damaged components.

Troubleshooting:

1. Check the stem bolts and ensure they are tightened to the manufacturer’s recommended torque specifications.
2. Inspect the headset bearings for play or wear. Replace them if they show signs of damage or excessive wear.
3. Examine the handlebar and stem components for any cracks or damage that may be causing instability.

14. Excessive Chain Noise

Description of the Problem: The bike’s chain produces loud or unusual noises while pedaling, making for an unpleasant ride.

Cause of the Problem: Excessive chain noise can result from insufficient lubrication, misalignment, or a dirty drivetrain.

Troubleshooting:

1. Clean the chain and drivetrain components thoroughly to remove dirt and grime. Lubricate the chain with a suitable bicycle chain oil.
2. Check for chain wear and replace it if it’s stretched beyond the manufacturer’s recommended limit.
3. Inspect the alignment of the chain with the front and rear chainrings. Adjust the derailleurs if needed for proper alignment.

15. Unpredictable Power Cuts

Description of the Problem: While riding, the electric power cuts out intermittently, causing unexpected loss of assistance.

Cause of the Problem: Power cuts can result from loose electrical connections, sensor malfunctions, or software glitches.

Troubleshooting:

1. Examine all electrical connections, including those for the motor, battery, and display. Ensure they are securely attached.
2. Check for loose or damaged wires in the electrical system and repair or replace them as needed.
3. If the problem persists, update the bike’s firmware or software to the latest version to address potential software-related issues.

16. Uneven Tire Wear

Description of the Problem: The tires on your BESV TCE 1.1 show uneven wear patterns, affecting ride quality and grip.

Cause of the Problem: Uneven tire wear can result from incorrect tire pressure, misalignment, or suspension settings.

Troubleshooting:

1. Check and adjust tire pressure to the manufacturer’s recommended levels, ensuring both tires have equal pressure.
2. Inspect the alignment of the wheels and suspension components. Misalignment can lead to uneven tire wear.
3. Reevaluate your suspension settings and adjust them according to your riding style and terrain to promote even weight distribution on the tires.

17. Loss of Pedal Assistance

Description of the Problem: While pedaling, the electric pedal-assist feature intermittently stops working, requiring more effort from the rider.

Cause of the Problem: Loss of pedal assistance can occur due to sensor issues, loose connections, or low battery voltage.

Troubleshooting:

1. Inspect the pedal assist sensor for damage and clean it if necessary to ensure accurate pedal detection.
2. Check all electrical connections related to the pedal assist system, including the sensor connections and wiring harness.
3. If the problem persists, charge the battery fully, as low voltage can lead to reduced pedal assist functionality.

18. Frequent Chain Drops

Description of the Problem: The chain on your BESV TCE 1.1 frequently drops off the chainring, disrupting your ride.

Cause of the Problem: Chain drops can result from a misadjusted front derailleur, a worn chain, or improper shifting technique.

Troubleshooting:

1. Inspect the front derailleur’s height and angle to ensure it aligns with the chainring. Adjust it if necessary.
2. Examine the chain for signs of wear and replace it if it’s stretched or shows damaged links.
3. Practice smooth and deliberate gear shifting techniques to minimize the risk of chain drops during shifting.

19. Rattling or Loose Accessories

Description of the Problem: Accessories like water bottle cages, lights, or fenders on your bike frequently become loose and rattle during rides.

Cause of the Problem: Rattling accessories can occur due to insufficient tightening, vibrations from rough terrain, or worn mounting hardware.

Troubleshooting:

1. Regularly check and tighten accessory mounting hardware, ensuring they are secure before each ride.
2. Consider using rubber or foam padding between the accessory and mounting points to dampen vibrations and reduce rattling.
3. Inspect accessories for signs of wear or damage, and replace any worn-out or damaged components to maintain a secure fit.

20. Display Visibility Issues in Bright Sunlight

Description of the Problem: The bike’s display screen becomes difficult to read or see in bright sunlight conditions.

Cause of the Problem: Display visibility issues can occur due to glare, reflections, or inadequate screen brightness settings.

Troubleshooting:

1. Adjust the screen brightness and contrast settings on the display to make the information more visible in bright sunlight.
2. Consider using an anti-glare screen protector or shade to reduce reflections and improve screen visibility.
3. Position the display at an angle that minimizes direct sunlight on the screen for better readability.

21. Excessive Chain Slack

Description of the Problem: The bike’s chain exhibits excessive slack, leading to poor shifting and potential chain drops.

Cause of the Problem: Chain slack can result from incorrect chain length, worn drivetrain components, or improper derailleur tension.

Troubleshooting:

1. Measure the chain length to ensure it is within the recommended specifications for your bike model. Replace the chain if it’s too long.
2. Inspect the derailleur’s tension and limit adjustments. Make appropriate adjustments to maintain proper chain tension.
3. Examine the chainrings and cassette for signs of wear. Replace them if they show excessive wear or damage.

22. Unusual Motor Vibrations

Description of the Problem: The electric motor on your BESV TCE 1.1 produces unexpected vibrations during operation.

Cause of the Problem: Motor vibrations can occur due to loose motor mounts, damaged bearings, or motor imbalances.

Troubleshooting:

1. Inspect the motor mounts and bolts for tightness. Ensure all motor components are securely fastened to the frame.
2. Check the motor bearings for wear or damage. Replace them if necessary to eliminate vibrations.
3. If the motor is still vibrating excessively, consult a professional technician to diagnose and address any motor balance issues.

23. Slow Response to Pedal Assistance

Description of the Problem: The bike exhibits a delay in responding to pedal assistance commands, affecting ride performance.

Cause of the Problem: Slow response times can result from software lag, sensor issues, or low battery voltage.

Troubleshooting:

1. Ensure the bike’s firmware and software are up to date to address potential software-related delays.
2. Check the pedal assist sensor for proper function and cleanliness. Clean or replace it if necessary.
3. If the battery voltage is low, charge it fully to restore optimal pedal assist responsiveness.

24. Unstable Steering at High Speeds

Description of the Problem: The bike’s steering feels unstable and wobbly at high speeds, causing handling issues.

Cause of the Problem: Unstable steering can occur due to imbalanced weight distribution, loose headset, or misaligned handlebars.

Troubleshooting:

1. Adjust your body position to maintain proper weight distribution between the front and rear wheels, especially during high-speed descents.
2. Check the headset for looseness or play and tighten it as needed to eliminate wobbling in the steering assembly.
3. Inspect the handlebar alignment and stem for proper alignment with the front wheel. Make adjustments if necessary.

25. Battery Degradation Over Time

Description of the Problem: The bike’s battery capacity diminishes over time, resulting in reduced range and performance.

Cause of the Problem: Battery degradation is a natural occurrence over time and usage, resulting in reduced capacity and range.

Troubleshooting:

1. Regularly monitor your battery’s state of health (SOH) using a diagnostic tool or app to track its capacity over time.
2. If the battery’s capacity drops significantly, consider contacting the manufacturer for a replacement or battery refurbishment options.
3. Practice proper battery maintenance, including charging and storing the battery at recommended temperatures to extend its lifespan.

BESV TCE 1.1 Electric Bike User Reviews

Customer reviews provide valuable insights into the real-world experiences of BESV TCE 1.1 Electric Bike owners. We’ve gathered feedback from users available on Walmart to help you understand both the positive and negative aspects of this electric bike.

Positive Reviews from BESV TCE 1.1 Electric Bike Users

Many users expressed satisfaction with their BESV TCE 1.1 Electric Bikes. Here are some of the positive aspects they appreciated:

• Some users were satisfied with the bike’s powerful Shimano EP801 motor, which provided ample torque for conquering steep inclines and challenging terrain.
• Several riders praised the bike’s suspension system, mentioning that it offered a smooth and comfortable ride, even on rough trails.
• Owners of the BESV TCE 1.1 commended its lightweight and agile design, making it easy to maneuver through various off-road adventures.
• Many users appreciated the bike’s premium components, including the Shimano Deore XT drivetrain and Shimano Deore XT hydraulic disc brakes, which contributed to reliable performance.
• Several riders mentioned that the integrated lithium-ion battery with a substantial 720 Wh capacity provided impressive range, allowing for longer rides without worrying about frequent recharging.

In summary, the majority of users were pleased with their BESV TCE 1.1 Electric Bikes, highlighting the bike’s powerful motor, comfortable suspension, maneuverability, high-quality components, and impressive battery capacity as key reasons for their satisfaction.

Negative User Reviews of the BESV TCE 1.1 Electric Bike

While many users had positive experiences with the BESV TCE 1.1 Electric Bike, it’s essential to acknowledge some of the issues raised by others. Here are common problems mentioned in negative user reviews:

• Some users were not satisfied with occasional motor stalling during rides, which led to unexpected loss of power.
• Several riders reported inaccuracies in the bike’s battery range estimation, causing them to run out of power sooner than expected.
• A few users mentioned issues with the brakes, such as squeaking or feeling unresponsive at times, which affected their confidence in braking performance.
• Some riders experienced problems with the bike’s display screen, including malfunctions and visibility issues in bright sunlight.
• Several users expressed concerns about the gradual degradation of the battery’s capacity over time, resulting in reduced range and performance.

It’s worth noting that while negative feedback exists, it represents a minority of users. The issues raised primarily pertained to motor performance, battery estimation, brake-related problems, display concerns, and battery degradation. These negative experiences should be considered alongside the positive feedback when evaluating the BESV TCE 1.1 Electric Bike.

BESV TCE 1.1 Electric Bike Manual

The operating instructions and user manual for the BESV TCE 1.1 Electric Bike can be found on the manufacturer’s website. For comprehensive guidance on setup, maintenance, and usage of your electric bike, please visit the official BESV website and navigate to the product’s support or resources section.

Frequently Asked Questions

1. How do I check and adjust the suspension settings on my BESV TCE 1.1?

To check and adjust the suspension settings on your BESV TCE 1.1 Electric Bike, follow these steps:

1. Locate the suspension fork and rear shock.
2. Refer to the user manual to find the recommended settings for your weight and riding style.
3. Using the appropriate tools or adjustments on the suspension components, set the sag, rebound, and compression to match the recommended values.
4. Test the suspension on various terrains to fine-tune the settings for your preferences.

2. How can I improve the battery’s lifespan on my BESV TCE 1.1 Electric Bike?

To extend the lifespan of your BESV TCE 1.1’s battery, consider the following tips:

1. Charge the battery at moderate temperatures, avoiding extreme heat or cold.
2. Store the bike and battery in a cool, dry place when not in use, and avoid long periods of inactivity.
3. Use the appropriate charger provided by the manufacturer to prevent overcharging.
4. Avoid fully discharging the battery; recharge it when it reaches about 20-30% capacity.

3. What should I do if I experience motor-related issues, such as power loss or stalling?

If you encounter motor-related issues on your BESV TCE 1.1 Electric Bike, follow these troubleshooting steps:

1. Check for loose motor connections or wiring and secure them if necessary.
2. Examine the battery charge level; ensure it’s adequately charged to provide power to the motor.
3. If the problem persists, consult the user manual for error code diagnostics or contact customer service or a certified service center for assistance.

4. Can I upgrade components like the drivetrain or suspension on my BESV TCE 1.1?

Yes, you can upgrade certain components on your BESV TCE 1.1 Electric Bike to enhance its performance. However, it’s essential to consider compatibility and seek guidance from a qualified bike technician or the manufacturer’s recommendations before making any upgrades.

5. How do I properly clean and maintain my BESV TCE 1.1 Electric Bike?

To keep your BESV TCE 1.1 in optimal condition, follow these maintenance steps:

1. Regularly clean the bike, paying attention to the drivetrain, chain, and suspension components.
2. Lubricate the chain and pivot points with appropriate bicycle lubricants to reduce friction and maintain smooth operation.
3. Inspect the tires for proper inflation and wear, and replace them when needed for safety and performance.
4. Check and tighten all bolts, fasteners, and components to ensure they are secure and safe to ride.

Conclusion

For any issues or problems with your BESV TCE 1.1 Electric Bike, it is advisable to refer to the user manual for specific instructions, contact customer service, or visit an authorized service center whenever possible. These resources will provide you with the most accurate and effective solutions to address any concerns and ensure your electric bike’s continued performance and enjoyment.

BESV TCE 1.3 Common Problems
BESV TCE 1.5 Common Problems
BESV TCA 1.1 Common Problems