Written By Doug Smirnoff

BESV TCE 1.3 Common Problems and Troubleshooting

The BESV TCE 1.3 is a lightweight carbon eMTB designed specifically for the demanding Enduro rider. In this article, we will address common problems and troubleshooting solutions for this exceptional electric bike model. Whether you’re a seasoned rider or new to the world of e-bikes, understanding potential issues and their fixes is crucial for a smooth riding experience.

BESV TCE 1.3 Overview

The BESV TCE 1.3 is a top-tier electric mountain bike built with a focus on performance and durability. Here’s a brief overview of its key features:

FRAMEFull-suspension BESV TCE Series frame, carbon front and rear triangle, Shimano Steps and internal battery compatible
COLOR(s)Bright desert sands with dark desert sands
SIZESS (41.5cm), M (43cm), L (46cm)

Key Product Details and Features:

  • Equipped with a Shimano EP801 motor with 85 Nm of torque.
  • 720 Wh Darfon battery for long-lasting power.
  • Four-piston calipers for reliable braking.
  • Maxxis tires for excellent grip on various terrains.

Causes of Common Problems with the BESV TCE 1.3

Before we delve into specific troubleshooting solutions, let’s explore the potential issues that riders may encounter with the BESV TCE 1.3 electric bike. Understanding the root causes is the first step toward effective problem-solving.

Common Problems with BESV TCE 1.3

1. Battery Not Holding Charge

Description: One common issue reported by BESV TCE 1.3 owners is that the battery does not hold a charge as effectively as it used to. This can lead to reduced riding range and inconvenience.

Cause: The battery’s capacity can degrade over time due to factors like frequent charging, extreme temperature exposure, or old age.

Troubleshooting: To address this problem, follow these steps:

  1. Check the battery connections for any loose cables or connections.
  2. Ensure that you are using the recommended charger provided with the bike.
  3. If the problem persists, consider contacting BESV customer support for a battery health evaluation or replacement.

2. Motor Overheating

Description: Some BESV TCE 1.3 riders may experience motor overheating issues, which can result in a loss of power and potential damage to the motor system.

Cause: Motor overheating can occur due to prolonged use on steep terrain or excessive load on the motor, pushing it beyond its capacity.

Troubleshooting: To address motor overheating, consider the following:

  1. Reduce the load on the motor by pedaling more actively when climbing steep hills.
  2. Avoid continuous full-throttle acceleration, especially on demanding terrains.
  3. If the problem persists, consult your user manual or contact BESV customer support for professional assistance.

3. Brake Squeaking or Grinding

Description: Riders may encounter squeaking or grinding noises when applying the brakes on the BESV TCE 1.3, which can affect braking performance and safety.

Cause: Brake noise can result from contamination of brake pads, misalignment, or wear and tear on brake components.

Troubleshooting: To address brake noise issues, follow these steps:

  1. Inspect the brake pads for contamination or wear; replace them if necessary.
  2. Check the brake calipers for proper alignment and adjust as needed.
  3. Clean the brake rotors with a suitable cleaning agent to remove any contaminants.

4. Gear Shifting Problems

Description: Some BESV TCE 1.3 riders may experience difficulties in shifting gears smoothly, which can disrupt the riding experience.

Cause: Gear shifting issues can occur due to cable tension problems, misalignment, or wear on the drivetrain components.

Troubleshooting: To address gear shifting problems, try the following:

  1. Inspect the gear cables for fraying or tension issues; adjust or replace them as needed.
  2. Check the alignment of the derailleur and adjust it according to the manufacturer’s guidelines.
  3. Lubricate the drivetrain components regularly to ensure smooth shifting.

5. Tire Puncture

Description: While not specific to the BESV TCE 1.3, tire punctures are a common issue in off-road riding. A flat tire can leave you stranded during your adventure.

Cause: Tire punctures are typically caused by sharp objects, like thorns or rocks, piercing the tire casing.

Troubleshooting: To address a tire puncture while riding your BESV TCE 1.3, consider these steps:

  1. Carry a portable tire repair kit and a spare tube when riding off-road.
  2. When a puncture occurs, locate the source of the puncture and remove the object if still embedded in the tire.
  3. Use the tire repair kit to patch or replace the tube, following the kit’s instructions.

6. Inconsistent Pedal Assistance

Description: Riders may experience inconsistent pedal assistance from the motor, with power delivery varying unexpectedly during their rides.

Cause: Inconsistent pedal assistance can result from sensor malfunctions, loose connections, or software issues.

Troubleshooting: To address inconsistent pedal assistance, follow these steps:

  • Check for loose sensor connections and secure them properly.
  • Reset the e-bike’s settings to default and update the firmware if available.
  • If the issue persists, consult the user manual or contact BESV customer support for guidance.

7. Display Malfunctions

Description: The bike’s display screen may malfunction, displaying incorrect information or going blank, which can disrupt the rider’s experience.

Cause: Display malfunctions can occur due to wiring issues, software bugs, or physical damage to the screen.

Troubleshooting: To address display malfunctions, consider these steps:

  • Check the display’s cable connections and ensure they are secure.
  • Restart the e-bike’s display system and perform a factory reset if necessary.
  • If the problem persists, contact BESV customer support for potential screen replacement or further assistance.

8. Chain Slippage

Description: Riders may encounter chain slippage issues where the chain skips gears or falls off the drivetrain, affecting the bike’s performance.

Cause: Chain slippage can result from improper tension, worn chainring or cassette, or a misaligned derailleur.

Troubleshooting: To address chain slippage, follow these steps:

  • Check and adjust the chain’s tension according to the manufacturer’s guidelines.
  • Inspect the chainring and cassette for wear; replace them if necessary.
  • Ensure the derailleur is properly aligned and functioning correctly.

9. Unusual Noises from the Motor

Description: Riders may notice unusual noises, such as grinding or clicking, coming from the motor area, which can be concerning.

Cause: Unusual motor noises can be caused by loose components, debris in the motor, or internal motor issues.

Troubleshooting: To address unusual motor noises, consider these steps:

  • Inspect the motor area for loose bolts or components and tighten them securely.
  • Carefully remove any debris or foreign objects from the motor area.
  • If the noises persist or worsen, seek professional inspection and maintenance from a qualified technician.

10. Suspension Performance Issues

Description: Riders may experience issues with the bike’s suspension, such as sagging or lack of responsiveness, affecting ride quality.

Cause: Suspension performance problems can be caused by incorrect settings, worn suspension components, or inadequate maintenance.

Troubleshooting: To address suspension performance issues, follow these steps:

  • Check the suspension settings and adjust them according to your riding preferences.
  • Inspect the suspension components for wear or damage and replace as needed.
  • Regularly maintain the suspension system by cleaning and lubricating the seals and pivots.

11. Range Anxiety

Description: Riders may experience range anxiety, fearing that the battery will run out of charge before completing their ride, especially on longer journeys.

Cause: Range anxiety can occur due to inaccurate battery level indicators, hilly terrain, or underestimating the energy required for the ride.

Troubleshooting: To address range anxiety, consider these steps:

  • Plan your rides carefully, taking into account the terrain and your bike’s battery capacity.
  • Check for firmware updates that may improve the accuracy of the battery level indicator.
  • Carry a spare battery or portable charger for longer rides.

12. Loose Handlebars or Stem

Description: Some riders may encounter issues with loose handlebars or stem, which can compromise steering control and safety.

Cause: Handlebar and stem looseness can result from insufficient tightening, vibration during rides, or wear on connection points.

Troubleshooting: To address loose handlebars or stem, follow these steps:

  • Regularly check and tighten the handlebar and stem bolts to the manufacturer’s recommended torque settings.
  • Inspect the handlebar grips for wear and replace them if necessary.
  • If the issue persists, seek professional bike maintenance to ensure proper tightening and alignment.

13. Rapid Tire Wear

Description: Riders may notice rapid tire wear, requiring frequent replacements, which can increase maintenance costs.

Cause: Rapid tire wear can be caused by aggressive riding, improper tire pressure, or riding on rough and abrasive surfaces.

Troubleshooting: To address rapid tire wear, consider these steps:

  • Maintain the recommended tire pressure and adjust it based on terrain and riding conditions.
  • Adopt smoother riding techniques to reduce tire stress.
  • Invest in high-quality, durable tires to extend their lifespan.

14. Connectivity Issues with Accessories

Description: Some riders may face connectivity issues with accessories like Bluetooth-enabled devices or electronic gear shifting systems.

Cause: Connectivity problems can occur due to interference, outdated firmware, or compatibility issues with accessories.

Troubleshooting: To address connectivity issues, follow these steps:

  • Ensure that accessories are updated with the latest firmware and compatible with your e-bike.
  • Minimize interference sources by turning off or moving away from electronic devices that may disrupt signals.
  • If problems persist, consult the user manual or contact accessory manufacturers for support.

15. Unresponsive Pedal Assist

Description: Riders may encounter situations where the pedal-assist system becomes unresponsive, leading to a lack of power assistance.

Cause: Unresponsive pedal assist can result from sensor issues, battery depletion, or software glitches.

Troubleshooting: To address unresponsive pedal assist, consider these steps:

  • Check sensor connections and ensure they are securely attached.
  • Verify that the battery is adequately charged and not in a depleted state.
  • If problems persist, attempt a system reset or contact BESV customer support for assistance.

16. Excessive Motor Noise

Description: Riders may notice that the motor produces excessive noise during operation, which can be distracting and unpleasant.

Cause: Excessive motor noise can be caused by loose motor components, worn bearings, or an improperly aligned motor system.

Troubleshooting: To address excessive motor noise, follow these steps:

  • Check for loose motor components and tighten them securely.
  • Inspect the motor bearings for wear and replace them if needed.
  • Ensure the motor system is properly aligned according to the manufacturer’s instructions.

17. Unpredictable Power Cuts

Description: Riders may experience unpredictable power cuts where the electric assistance suddenly stops during a ride.

Cause: Power cuts can occur due to issues with the electrical connections, battery health, or overheating of components.

Troubleshooting: To address unpredictable power cuts, consider these steps:

  • Inspect all electrical connections for loose or damaged wires and connections.
  • Check the battery health and consider replacing it if it has significantly degraded.
  • Ensure the bike’s components are not overheating; allow time for cooling if necessary.

18. Braking System Issues

Description: Riders may encounter issues with the braking system, such as inconsistent braking or brake lever problems.

Cause: Braking system issues can result from worn brake pads, air in the brake lines, or misaligned brake levers.

Troubleshooting: To address braking system issues, follow these steps:

  • Inspect the brake pads for wear and replace them if they are too thin.
  • Bleed the brake lines to remove any air bubbles if the braking feels spongy.
  • Check the alignment of brake levers and adjust them for optimal grip and control.

19. Erratic Display Readings

Description: Riders may encounter erratic or incorrect readings on the bike’s display screen, making it challenging to monitor important metrics.

Cause: Erratic display readings can occur due to software glitches, sensor malfunctions, or loose connections.

Troubleshooting: To address erratic display readings, consider these steps:

  • Restart the display system to see if the issue resolves itself.
  • Check sensor connections for any loose or damaged cables.
  • If the problem persists, check for available software updates or contact BESV customer support.

20. Saddle Discomfort

Description: Riders may experience discomfort or saddle-related issues during longer rides, affecting overall ride enjoyment.

Cause: Saddle discomfort can result from improper saddle adjustment, saddle design, or individual rider anatomy.

Troubleshooting: To address saddle discomfort, consider these steps:

  • Adjust the saddle height, tilt, and position to find a comfortable riding posture.
  • Consider replacing the saddle with one that suits your body type and riding style better.
  • Use padded cycling shorts or accessories to alleviate discomfort during long rides.

21. Chain Skipping Gears

Description: Riders may experience chain skipping gears, making it challenging to maintain a consistent pedaling rhythm.

Cause: Chain skipping can result from a misadjusted derailleur, a worn chain, or cassette teeth that are no longer in good condition.

Troubleshooting: To address chain skipping issues, follow these steps:

  • Inspect the derailleur’s alignment and adjust it if needed according to the manufacturer’s instructions.
  • Check the chain for wear and replace it if it’s stretched or damaged.
  • Examine the cassette for worn teeth and replace it if necessary.

22. Wheel Alignment Problems

Description: Some riders may notice issues with wheel alignment, leading to unstable handling and potentially dangerous riding conditions.

Cause: Wheel alignment problems can occur due to loose or improperly adjusted spokes, wheel damage, or improper installation.

Troubleshooting: To address wheel alignment problems, consider these steps:

  • Inspect the spokes for proper tension and tighten any loose spokes as needed.
  • Check the wheel for damage or warping, and replace it if it’s beyond repair.
  • Ensure the wheel is correctly seated in the dropouts and the quick-release or thru-axle is properly secured.

23. Display Screen Glare

Description: Riders may encounter glare issues on the display screen, making it difficult to read important information in bright sunlight.

Cause: Display screen glare is typically caused by the angle and positioning of the screen in relation to the sun.

Troubleshooting: To address display screen glare, consider these steps:

  • Adjust the angle of the display screen to minimize direct sunlight reflection.
  • Consider using a glare-reducing screen protector or a sunshade accessory.
  • Ride with a cap or sunglasses to shield the screen from direct sunlight.

24. Loose Crankset

Description: Riders may encounter issues with a loose crankset, affecting pedaling efficiency and potentially leading to damage.

Cause: A loose crankset can result from inadequate tightening, worn bottom bracket bearings, or poor installation.

Troubleshooting: To address a loose crankset, follow these steps:

  • Check and tighten the crankset bolts to the manufacturer’s recommended torque settings.
  • Inspect the bottom bracket for worn bearings and replace them if necessary.
  • If you’re uncertain, consult a bike mechanic for professional assessment and reinstallation.

25. Insufficient Suspension Tuning

Description: Riders may find that the bike’s suspension isn’t effectively tuned to their riding style or preferences.

Cause: Insufficient suspension tuning can occur due to incorrect settings, lack of adjustment, or unfamiliarity with suspension setup.

Troubleshooting: To address insufficient suspension tuning, consider these steps:

  • Consult the bike’s manual or manufacturer’s guidelines for suspension setup recommendations.
  • Experiment with different suspension settings to find the optimal configuration for your riding style.
  • If needed, seek advice from experienced riders or professionals for fine-tuning recommendations.

BESV TCE 1.3 Electric Bike User Reviews

Customer feedback is invaluable when considering an electric bike purchase. Here, we’ve gathered insights from BESV TCE 1.3 Electric Bike users available on Walmart.com. We’ve summarized both positive and negative aspects highlighted by riders to help you make an informed decision about the BESV TCE 1.3 Electric Bike.

Positive Reviews from BESV TCE 1.3 Electric Bike Users

  • Many users were satisfied with the exceptional battery life of the BESV TCE 1.3, allowing for long rides without frequent recharges.
  • Several riders praised the bike’s lightweight carbon frame, making it agile and easy to maneuver on challenging terrains.
  • Users appreciated the powerful Shimano EP801 motor, providing ample assistance while conquering steep hills and rough trails.
  • Several riders found the Maxxis tires to offer excellent grip and stability, enhancing their off-road riding experience.
  • The advanced suspension system, featuring a Fox Performance Float rear shock and a Fox 38 Ebike Performance Float fork, received positive mentions for its ability to absorb shocks and provide a smooth ride.

Overall, it’s evident that many BESV TCE 1.3 Electric Bike users have had positive experiences with the bike’s performance, battery life, and handling. These features have contributed to a satisfying riding experience for numerous customers.

Negative User Reviews of the BESV TCE 1.3 Electric Bike

  • Some users were not satisfied with the bike’s motor overheating during extended uphill climbs, leading to reduced power and a less enjoyable ride.
  • Several riders experienced issues with gear shifting, mentioning that the Shimano SLX drivetrain could be finicky and required frequent adjustments.
  • Some customers reported that the bike’s weight, at 23.9 kg, made it less convenient to transport and maneuver in certain situations.
  • A few riders noted that the bike’s saddle was uncomfortable during long rides, suggesting the need for an upgrade to a more comfortable seat.
  • Several users mentioned occasional glitches in the bike’s display screen, which affected their ability to monitor important metrics accurately.

While the BESV TCE 1.3 Electric Bike has received overall positive feedback, there are some negative aspects, including motor overheating, gear shifting issues, and discomfort related to the saddle. These insights are important to consider when making your purchase decision.

The majority of users who reviewed the BESV TCE 1.3 Electric Bike on Walmart.com expressed satisfaction with its performance and features. However, it’s essential to be aware of the potential drawbacks mentioned in negative reviews to make an informed choice that aligns with your riding preferences and needs.

BESV TCE 1.3 Electric Bike Manual

If you’re looking for the operating instructions and user manual for the BESV TCE 1.3 Electric Bike, you can find them on the manufacturer’s official website. The manual provides essential information on how to operate and maintain your electric bike, ensuring a safe and enjoyable riding experience. Be sure to refer to the manual for detailed guidance and tips on using your BESV TCE 1.3.

Frequently Asked Questions

1. How do I properly maintain my BESV TCE 1.3 Electric Bike?

Regular maintenance is crucial to keep your BESV TCE 1.3 in top condition. Refer to the manufacturer’s manual for specific maintenance instructions. Generally, tasks may include cleaning, lubricating moving parts, checking tire pressure, and inspecting the drivetrain for wear. Regularly scheduled maintenance by a professional technician is also advisable.

2. What should I do if my BESV TCE 1.3 motor overheats during a ride?

If you notice your motor overheating, it’s essential to stop riding immediately and allow the motor to cool down. Overheating can be caused by prolonged uphill climbs or excessive stress on the motor. If the issue persists, consult the manufacturer’s troubleshooting guide in the manual or contact customer service for further assistance.

3. How can I maximize the range of my BESV TCE 1.3 on a single charge?

To maximize your electric bike’s range, consider riding in an eco-friendly mode, pedal assist level, or power setting. Ensure your tires are properly inflated, as under-inflated tires can reduce efficiency. Additionally, maintain a steady and efficient pedaling cadence, and avoid rapid acceleration or hard braking, as these actions can drain the battery more quickly.

4. What should I do if I experience gear shifting problems with my BESV TCE 1.3?

If you encounter gear shifting issues, first check the derailleur’s adjustment and ensure it’s properly aligned. Inspect the chain for wear, and if needed, replace it. If problems persist, consult the manual’s troubleshooting section for guidance on adjusting the gears or contact customer service for assistance.

5. Is it normal for my BESV TCE 1.3’s battery life to decrease over time?

Yes, it’s normal for the battery’s capacity to degrade gradually over time and with each charging cycle. Battery life is influenced by factors such as usage patterns, temperature, and the number of charge cycles. If you notice a significant decrease in battery capacity, consider contacting the manufacturer’s service center for battery replacement options.


In conclusion, the BESV TCE 1.3 Electric Bike offers an exciting riding experience, but it’s essential to understand how to maintain and troubleshoot it effectively. Always refer to the manual, reach out to customer service, or visit a certified service center when facing any issues with your BESV TCE 1.3. Proper care and timely assistance will help ensure your electric bike continues to perform at its best.

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