Written By Doug Smirnoff

AddMotoR MOTAN M-350 Common Problems and Troubleshooting

If you’re considering the AddMotoR MOTAN M-350 electric trike, it’s essential to be aware of potential issues despite its impressive features. Despite its mid-step frame and sturdy tricycle design, the bike may encounter common problems that could affect your riding experience. Even with standout features such as an impressive display providing essential ride information and extra-wide fat tires ensuring stability on various terrains, there are still areas where this model may face challenges.

One notable concern is the utilization of entry-level components, which might compromise the overall reliability compared to higher-end models. Moreover, while the display offers vital metrics like speed, distance, and battery life, its lack of adjustability without tools could inconvenience riders who prefer customizable viewing angles during their journeys. Additionally, the front-wheel motor placement may pose traction issues, especially on slippery or loose surfaces, potentially affecting the bike’s maneuverability and control.

This article aims to direct your attention to these potential problems and provide practical troubleshooting tips to overcome them. By sharing real experiences of owning this model, we offer insights into effectively managing common issues and ensuring a satisfying riding experience with the AddMotoR MOTAN M-350 electric trike.

Specifications

Name Description
Price $2,999.00
Type eBike
Class Class 2
Release Year 2018
Brake Type Hydraulic Disc Brakes
Drive Type Hub-Drive
Frame Material Aluminum
Gears 7
Max Range (mi) 85 mi
Top Speed (mph) 20 mph
Watts 750
Weight (lbs) 83 lbs
Weight Capacity (lbs) 450 lbs
Wheels 3
Wheel Diameter (in) 26 in
Wheel Width (in) 4 in

Features

  • Mid-step frame design
  • Sturdy tricycle design for stability
  • Impressive display providing essential ride information
  • Extra-wide fat tires for stability on various terrains
  • Pedal mode assist for easy pedaling
  • Compact battery design for easy storage and transport
  • Entry-level components for affordability
  • Adjustable viewing angle on the display
  • Front-wheel motor placement for traction control

Causes of Common Problems with the AddMotoR MOTAN M-350

In this section, we will explore the common problems that users may encounter with the AddMotoR MOTAN M-350 electric trike.

We will also discuss potential solutions to these problems to help you troubleshoot any issues you may face with this model.

Display Adjustment Issue

  • Description of the problem: The display on the AddMotoR MOTAN M-350 electric bike cannot be adjusted without tools and lacks the ability to change viewing angles.

  • Cause of the problem: This issue arises due to the design limitation of the display system, which does not allow for easy adjustment or customization of the viewing angle.

  • Troubleshooting step-by-step: To address this issue, users can attempt to adjust the display using appropriate tools if necessary. Alternatively, riders may adapt their seating position to achieve a more comfortable viewing angle while riding.

Front-Wheel Traction Control Problem

  • Description of the problem: The front-wheel motor placement on the AddMotoR MOTAN M-350 electric bike may result in less traction control, particularly on loose or wet terrain.

  • Cause of the problem: This issue occurs due to the distribution of weight and power, causing potential traction problems, especially in adverse weather conditions or uneven surfaces.

  • Troubleshooting step-by-step: Riders should exercise caution when riding on slippery or loose terrain with the AddMotoR MOTAN M-350. Adjusting riding techniques, such as reducing speed and maintaining a balanced posture, can help mitigate traction-related issues.

Battery Life and Range Concerns

  • Description of the problem: Users may experience battery life and range limitations with the AddMotoR MOTAN M-350 electric bike, affecting the distance they can travel on a single charge.

  • Cause of the problem: This issue can be attributed to various factors, including battery capacity, terrain, riding style, and environmental conditions, all of which can influence the overall range and performance of the bike.

  • Troubleshooting step-by-step: To optimize battery life and range, riders should ensure proper charging habits, maintain appropriate tire pressure, and avoid excessive acceleration or braking. Additionally, planning routes with charging stations can help mitigate range anxiety during longer rides.

Component Reliability Concerns

  • Description of the problem: The AddMotoR MOTAN M-350 electric bike may encounter reliability issues with its entry-level components, potentially leading to performance degradation or mechanical failures over time.

  • Cause of the problem: This problem stems from the use of budget-friendly components, which may not offer the same level of durability or longevity as higher-end alternatives.

  • Troubleshooting step-by-step: Regular maintenance and inspection of critical components, such as brakes, gears, and bearings, can help identify potential issues early. Upgrading to higher-quality aftermarket parts may also enhance the overall reliability and performance of the bike.

Stability Issues on Rough Terrain

  • Description of the problem: Riders may encounter stability issues with the AddMotoR MOTAN M-350 electric bike when traversing rough or uneven terrain, impacting the overall riding experience.

  • Cause of the problem: This problem arises due to the tricycle design’s limitations, combined with factors such as tire traction and suspension, which may struggle to provide adequate stability and comfort on challenging surfaces.

  • Troubleshooting step-by-step: Riders can improve stability on rough terrain by adjusting tire pressure to suit the riding conditions, maintaining a lower center of gravity, and employing proper riding techniques, such as leaning into turns and avoiding sudden movements.

Charging Port Malfunction

  • Description of the problem: Users may encounter issues with the charging port of the AddMotoR MOTAN M-350 electric bike, such as difficulty in establishing a connection or inconsistent charging.

  • Cause of the problem: This problem can occur due to various factors, including dirt or debris accumulation in the port, loose connections, or internal wiring issues.

  • Troubleshooting step-by-step: Cleaning the charging port with a soft brush or compressed air can help remove any debris obstructing the connection. Additionally, checking the cable and adapter for damage and ensuring a secure connection to the power source may resolve charging issues.

Brake Performance Degradation

  • Description of the problem: Over time, users may notice a decline in brake performance on the AddMotoR MOTAN M-350 electric bike, resulting in longer stopping distances or decreased responsiveness.

  • Cause of the problem: Factors contributing to brake degradation include wear and tear on brake pads, contaminated braking surfaces, or improper adjustment of brake components.

  • Troubleshooting step-by-step: Regular inspection and maintenance of the braking system, including pad replacement, cleaning of braking surfaces, and adjustment of brake calipers, can restore optimal brake performance. Lubricating pivot points and ensuring proper cable tension are also essential for maintaining braking efficiency.

Motor Overheating

  • Description of the problem: The motor of the AddMotoR MOTAN M-350 electric bike may experience overheating during prolonged or demanding rides, leading to performance issues or motor failure.

  • Cause of the problem: Overheating can occur due to inadequate cooling, excessive load on the motor, or prolonged periods of high-speed operation.

  • Troubleshooting step-by-step: To prevent motor overheating, riders should avoid sustained high-speed riding and allow sufficient cooldown periods between rides. Ensuring proper motor ventilation and avoiding overloading the bike with heavy cargo can also help mitigate overheating issues.

Electrical Connectivity Issues

  • Description of the problem: Users may encounter intermittent electrical connectivity issues with the AddMotoR MOTAN M-350 electric bike, leading to sporadic power loss or inconsistent performance.

  • Cause of the problem: Electrical connectivity problems can stem from loose or corroded connections, damaged wiring harnesses, or faulty electronic components.

  • Troubleshooting step-by-step: Inspecting and tightening all electrical connections, including battery terminals and wiring harnesses, can help improve connectivity and resolve intermittent power loss. Checking for signs of corrosion or damage and replacing defective components as necessary is essential for maintaining reliable electrical performance.

Suspension System Issues

  • Description of the problem: Users may experience issues with the suspension system of the AddMotoR MOTAN M-350 electric bike, such as excessive bouncing, bottoming out, or inadequate damping.

  • Cause of the problem: Suspension problems can arise from worn-out suspension components, insufficient lubrication, improper setup, or incorrect adjustment of suspension settings.

  • Troubleshooting step-by-step: Performing regular maintenance on the suspension system, including cleaning and lubricating suspension components, adjusting preload and damping settings, and inspecting for signs of wear or damage, can help optimize suspension performance and ride comfort.

Battery Charging Time Concerns

  • Description of the problem: Users may experience prolonged battery charging times with the AddMotoR MOTAN M-350 electric bike, extending the duration required to replenish the battery.

  • Cause of the problem: Factors contributing to extended charging times include battery capacity, charging voltage, and the condition of the battery, all of which can affect the speed at which the battery recharges.

  • Troubleshooting step-by-step: To reduce charging times, users can ensure they are using the appropriate charger and power source recommended by the manufacturer. Additionally, keeping the battery within its optimal temperature range during charging and avoiding frequent deep discharges can help maintain faster charging rates.

Handlebar Alignment Issues

  • Description of the problem: Users may encounter handlebar alignment issues with the AddMotoR MOTAN M-350 electric bike, resulting in discomfort or difficulty in steering.

  • Cause of the problem: Handlebar misalignment can occur due to improper installation, loose fasteners, or damage to the handlebar components.

  • Troubleshooting step-by-step: To address handlebar alignment issues, users can verify that all handlebar components are securely fastened and aligned correctly. Adjusting the handlebar position and tightening any loose bolts or screws can help restore proper alignment and improve steering control.

Noise or Vibration Concerns

  • Description of the problem: Users may notice unusual noise or vibration while riding the AddMotoR MOTAN M-350 electric bike, affecting the overall riding experience.

  • Cause of the problem: Noise and vibration issues can stem from various sources, including loose components, worn-out bearings, improper wheel alignment, or mechanical defects.

  • Troubleshooting step-by-step: Identifying and addressing the root cause of noise or vibration requires a systematic inspection of the bike’s components, including the frame, wheels, drivetrain, and suspension. Tightening loose fasteners, replacing worn-out bearings, and adjusting alignment can help eliminate unwanted noise and vibration.

Throttle Response Problems

  • Description of the problem: Users may experience issues with throttle response on the AddMotoR MOTAN M-350 electric bike, such as delayed or inconsistent acceleration.

  • Cause of the problem: Throttle response problems can result from throttle cable tension, electronic throttle control issues, or motor-related issues affecting power delivery.

  • Troubleshooting step-by-step: Checking throttle cable tension and ensuring proper alignment of throttle components can help improve throttle response. Resetting electronic throttle settings and inspecting motor functionality can also help diagnose and resolve acceleration issues.

Water Ingress Concerns

  • Description of the problem: Users may encounter water ingress issues with the AddMotoR MOTAN M-350 electric bike, leading to potential damage to electrical components or corrosion.

  • Cause of the problem: Water ingress can occur due to exposure to rain, splashes from puddles or wet terrain, or improper sealing of electronic enclosures.

  • Troubleshooting step-by-step: Taking preventative measures such as applying waterproof sealants to vulnerable electrical connections and avoiding riding in heavy rain or submerging the bike in water can help minimize the risk of water ingress. Regular inspection of electrical components and drying any moisture buildup promptly can also help prevent damage due to water exposure.

Handlebar Grips Wear and Tear

  • Description of the problem: Users may notice wear and tear on the handlebar grips of the AddMotoR MOTAN M-350 electric bike, resulting in reduced comfort and grip during rides.

  • Cause of the problem: Handlebar grip degradation can occur over time due to regular use, exposure to environmental elements, or the use of low-quality grip materials.

  • Troubleshooting step-by-step: Replacing worn-out handlebar grips with new ones made from durable materials can restore comfort and grip. Regular cleaning and maintenance of handlebar grips can also help prolong their lifespan and prevent premature wear.

Seat Comfort and Adjustment Issues

  • Description of the problem: Users may experience discomfort or difficulty in adjusting the seat of the AddMotoR MOTAN M-350 electric bike to achieve optimal riding position.

  • Cause of the problem: Seat comfort and adjustment issues can arise from improper seat positioning, inadequate cushioning, or limited adjustability options.

  • Troubleshooting step-by-step: Experimenting with different seat positions and angles can help users find a comfortable riding position. Adding additional cushioning or upgrading to a more ergonomic seat can also enhance comfort during rides. If adjustment mechanisms are faulty or limited, consider seeking aftermarket seat options with improved adjustability.

Pedal Slippage Concerns

  • Description of the problem: Users may encounter pedal slippage issues with the AddMotoR MOTAN M-350 electric bike, resulting in reduced traction and stability while pedaling.

  • Cause of the problem: Pedal slippage can occur due to worn-out pedal surfaces, improper pedal installation, or inadequate pedal grip on the rider’s footwear.

  • Troubleshooting step-by-step: Inspecting pedal surfaces for signs of wear and replacing worn-out pedals can help improve traction. Ensuring proper installation and tightening of pedal components can also prevent slippage. Riders should also consider using footwear with grippier soles to enhance pedal grip and stability.

Noisy Chain or Drivetrain

  • Description of the problem: Users may notice excessive noise emanating from the chain or drivetrain of the AddMotoR MOTAN M-350 electric bike during rides, affecting the overall riding experience.

  • Cause of the problem: Noisy chain or drivetrain issues can result from improper chain tension, misalignment of drivetrain components, or lack of lubrication.

  • Troubleshooting step-by-step: Regular maintenance of the chain and drivetrain, including cleaning, lubrication, and adjustment of chain tension, can help reduce noise and improve overall drivetrain performance. Checking for worn-out or damaged components and replacing them as necessary can also help eliminate noise-related issues.

Loose or Wobbly Components

  • Description of the problem: Users may encounter loose or wobbly components on the AddMotoR MOTAN M-350 electric bike, including handlebars, pedals, or fenders, compromising ride stability and safety.

  • Cause of the problem: Loose or wobbly components can result from improper installation, worn-out fasteners, or inadequate maintenance.

  • Troubleshooting step-by-step: Regularly inspecting and tightening all bike components, including bolts, screws, and nuts, can help prevent loosening and wobbling. Ensuring proper installation and torque specifications for all components is essential for maintaining ride stability and safety.

Battery Range Degradation

  • Description of the problem: Users may notice a decrease in the overall range of the AddMotoR MOTAN M-350 electric bike over time, resulting in shorter distances traveled on a single charge.

  • Cause of the problem: Battery range degradation can occur due to several factors, including aging of the battery cells, frequent deep discharges, exposure to extreme temperatures, and improper charging practices.

  • Troubleshooting step-by-step: To mitigate battery range degradation, users can adopt battery-friendly charging practices, such as avoiding full discharges and storing the battery in a cool, dry environment when not in use. Additionally, replacing old or degraded battery cells and ensuring proper battery maintenance can help restore or improve overall range.

Display Malfunction

  • Description of the problem: Users may encounter issues with the display unit of the AddMotoR MOTAN M-350 electric bike, such as flickering screens, unresponsive buttons, or inaccurate readings.

  • Cause of the problem: Display malfunctions can result from various factors, including loose connections, software glitches, water damage, or physical damage to the display unit.

  • Troubleshooting step-by-step: Checking and tightening all display connections can help address issues related to loose connections. Resetting the display unit or updating its firmware may resolve software-related glitches. If water or physical damage is suspected, users should contact a qualified technician for repair or replacement of the display unit.

Unstable Ride Quality

  • Description of the problem: Users may experience instability or wobbling during rides on the AddMotoR MOTAN M-350 electric bike, affecting overall ride comfort and safety.

  • Cause of the problem: Unstable ride quality can be attributed to various factors, including improper tire inflation, misaligned wheels, loose bearings, or suspension issues.

  • Troubleshooting step-by-step: Ensuring proper tire inflation within the recommended pressure range can help improve stability and ride comfort. Checking and adjusting wheel alignment, tightening loose bearings, and inspecting suspension components for damage or wear can also contribute to a smoother and more stable ride.

Motor Power Loss

  • Description of the problem: Users may encounter instances of power loss from the motor of the AddMotoR MOTAN M-350 electric bike, resulting in reduced acceleration or assistance during rides.

  • Cause of the problem: Motor power loss can occur due to several factors, including overheating, electrical issues, mechanical wear, or software glitches.

  • Troubleshooting step-by-step: Allowing the motor to cool down and avoiding prolonged periods of high load can help mitigate power loss due to overheating. Checking electrical connections, motor wiring, and motor controller functionality can identify and address electrical issues. Lubricating moving parts and inspecting for mechanical wear can help maintain optimal motor performance.

Uneven Battery Cell Performance

  • Description of the problem: Users may observe discrepancies in the performance of individual battery cells within the AddMotoR MOTAN M-350 electric bike’s battery pack, leading to uneven discharge rates and reduced overall battery efficiency.

  • Cause of the problem: Uneven battery cell performance can result from cell aging, manufacturing inconsistencies, or imbalanced cell charging and discharging.

  • Troubleshooting step-by-step: Balancing the battery pack through periodic charging and discharging cycles can help equalize cell voltages and improve overall battery performance. Monitoring individual cell voltages and replacing degraded cells can also help address uneven battery performance issues.

AddMotoR MOTAN M-350 Electric Bike User Reviews

Positive Reviews from AddMotoR MOTAN M-350 Users

After analyzing feedback from AddMotoR MOTAN M-350 users, it’s evident that many customers have expressed satisfaction with various aspects of this electric bike. Here are some positive experiences reported by users:

  • Some users were satisfied with the overall design and construction of the AddMotoR MOTAN M-350 electric bike, praising its sturdy tricycle frame and mid-step design for easy accessibility.
  • Several users appreciated the functionality of the display unit, highlighting its clarity and ease of use in monitoring speed, distance, and battery life during rides.
  • Many riders enjoyed the stability provided by the extra-wide fat tires, stating that they felt confident riding on different types of terrain, including city streets and sandy trails.
  • Users found the pedal mode assist feature to be helpful, particularly for those seeking extra assistance during pedaling, which contributed to a more enjoyable riding experience.
  • A significant number of users were impressed by the AddMotoR MOTAN M-350’s impressive range, with some achieving up to 40-45 miles on a single charge, allowing for longer journeys without the need for frequent recharging.
  • Customers appreciated the compact battery design, which made it convenient to store or transport the electric trike when necessary, enhancing its versatility.
  • Many riders reported a comfortable riding experience, attributing it to factors such as ergonomic design, adjustable stem, and overall ride quality provided by the AddMotoR MOTAN M-350.
  • Some users specifically highlighted the durability of the tricycle frame design, noting its ability to handle rougher terrains with ease, providing reassurance of long-term performance and reliability.

Overall, positive feedback from AddMotoR MOTAN M-350 customers underscores the electric bike’s appeal in terms of design, functionality, performance, and comfort, making it a popular choice among riders seeking an accessible and enjoyable riding experience.

Negative User Reviews of the AddMotoR MOTAN M-350

After gathering feedback from users, it’s evident that some have encountered issues with the AddMotoR MOTAN M-350 electric bike. Here are summarized negative user reviews:

  • Some users were not satisfied with the reliance on entry-level components in the AddMotoR MOTAN M-350, expressing concerns about their reliability compared to components found in higher-priced models.
  • Concerns were raised about the lack of adjustability of the display without the use of tools, making it inconvenient for riders who prefer to customize their viewing angle while riding.
  • Several riders experienced issues with the motor placement in the front wheel, noting reduced traction control on terrain with loose dirt or wet surfaces as a notable drawback of the AddMotoR MOTAN M-350 electric bike.

Despite these negative reviews, it’s important to note that the majority of users were satisfied with their experience with the AddMotoR MOTAN M-350 electric bike.

AddMotoR MOTAN M-350 Manual

The operating instructions for the AddMotoR MOTAN M-350 can be found on the manufacturer’s website.

Conclusion

After examining the AddMotoR MOTAN M-350 electric bike, its common problems, user reviews, and overall performance, several conclusions can be drawn.

Overall Performance and Features

The AddMotoR MOTAN M-350 electric bike offers a range of features that cater to a wide range of riders, from its sturdy tricycle frame design to its impressive display and pedal mode assist. The extra-wide fat tires provide stability, and the compact battery design enhances portability, making it a versatile option for various riding conditions.

Common Problems and Troubleshooting

While the AddMotoR MOTAN M-350 boasts many positive attributes, it is not without its drawbacks. Common problems such as battery range degradation, display malfunctions, and motor power loss have been identified. However, troubleshooting steps are available to address these issues and maintain optimal performance.

User Feedback

User reviews indicate a mix of positive and negative experiences with the AddMotoR MOTAN M-350 electric bike. While many users praised its design, functionality, and overall riding experience, others expressed concerns about certain features such as component reliability and adjustability.

Final Thoughts

Despite some drawbacks, the majority of users were satisfied with their experience with the AddMotoR MOTAN M-350 electric bike. Its combination of features, performance, and affordability makes it a popular choice for riders seeking a reliable and enjoyable electric trike for daily commutes or leisurely rides.

Load Capacity and Weight

The AddMotoR MOTAN M-350 has a weight capacity of 204 kg (450 lbs) and its own weight is approximately 37.8 kg (83 lbs).

Storage Options

Yes, the AddMotoR MOTAN M-350 features a rear cargo bin and a front cargo box for extra storage, making it convenient for carrying items while riding.

Frame Type

The AddMotoR MOTAN M-350 comes with a sturdy aluminum frame and is designed with a mid-step, making it easier to mount and dismount the trike.

Design Purpose

The AddMotoR MOTAN M-350 is a three-wheeled electric bike designed for easy and convenient transportation, suitable for different terrains and especially good on sandy trails. It’s stable and approachable with a design that can handle tougher terrain, making it a great option for commuters, cargo transportation, seniors, and those preferring a trike.

Bike Type

The AddMotoR MOTAN M-350 is a three-wheeled electric bike (trike) suitable for commuting, cargo, seniors, and stable rides on various terrains.

Disadvantages

The primary disadvantages include the use of mostly entry-level components, a display that’s not adjustable without tools, and front-wheel motor placement that can affect traction in loose or wet conditions.

Features

The AddMotoR MOTAN M-350 features include a cargo compartment, front cargo box, LCD Display, fenders, headlight, backrest, integrated taillight, pedal assist, throttle, and is noted for its stability.

Assembly Requirement

The provided information does not specify the details about assembly. It is recommended to check the product manual or the company’s website for assembly instructions.

Pedal Assist

Yes, there is a pedal assist feature on the AddMotoR MOTAN M-350, providing extra assistance during rides.

Weight Support

The AddMotoR MOTAN M-350 has a weight capacity of approximately 204 kilograms.

Terrain Suitability

The extra-wide fat tires of the AddMotoR MOTAN M-350 provide stability and make it suitable for different types of terrain including city streets and sandy trails.

Range on a Single Charge

The AddMotoR MOTAN M-350 offers up to 40-45 miles (approximately 136 kilometers) on a single charge.

Transportability

Yes, its compact battery design allows for easy storage and transport.

Display

The display on the AddMotoR MOTAN M-350 provides essential information like speed, distance, and battery life. It is easy to read and navigate, allowing riders to track their performance during the ride.

Adjustable Stem

The trike features an adjustable stem for a more relaxed ride, but the display itself is not adjustable without tools.

Lights and Cargo Storage

Yes, the trike comes with a front headlight, integrated taillight, cargo compartment, and front cargo box.

Easy Transport

Yes, its compact battery design allows for easy storage and transport.

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