Written By Doug Smirnoff

BESV TR 1.3 Common Problems and Troubleshooting

If you own a BESV TR 1.3 Electric Bike, you’ve made an excellent choice for your riding adventures. In this guide, we’ll explore common issues that may arise with this specific model and provide troubleshooting solutions to ensure you enjoy a seamless riding experience. Whether you’re a proud owner or considering purchasing the BESV TR 1.3, this article will help you understand its features and address potential problems.

BESV TR 1.3 Overview

The BESV TR 1.3 Electric Bike is designed to offer a remarkable riding experience. Here are some key product details and features:

Frame BESV TR 1.Series alloy frame, Shimano Steps, and internal battery compatible
Color(s) Metallic umbra
Sizes S (47cm), M (52cm), L (56cm), XL (60cm)

Additional product features include:

  • Powerful Shimano EP600 motor with 85 Nm
  • Long-lasting 630 Wh battery
  • USB charging port for your devices
  • Ten-speed gear
  • Advanced cable management

Causes of Common Problems with the BESV TR 1.3

Before we dive into troubleshooting, let’s identify some potential issues you might encounter with your BESV TR 1.3 Electric Bike. The following subsections will address these problems and provide solutions:

Common Problems with BESV TR 1.3

1. Battery Not Holding Charge

Description: Some users may experience issues with the BESV TR 1.3 battery not holding a charge as expected, resulting in reduced riding range.

Cause: This problem can occur due to prolonged periods of inactivity, battery age, or improper charging habits.


  1. Ensure the battery is properly connected to the bike.
  2. Charge the battery fully using the provided charger and follow the recommended charging times.
  3. If the problem persists, consider replacing the battery or contacting BESV customer support for assistance.

2. Motor Issues – Lack of Power

Description: Some riders may encounter a lack of power or responsiveness from the Shimano EP600 motor on their BESV TR 1.3.

Cause: Motor issues can arise from overheating, firmware glitches, or electrical connectivity problems.


  1. Allow the motor to cool down if it has been used extensively, and avoid overloading the bike.
  2. Check for any loose or disconnected motor cables and ensure they are securely connected.
  3. If the problem persists, check for firmware updates on the manufacturer’s website or contact BESV support for assistance.

3. Gear Shifting Difficulties

Description: Some riders may experience difficulties while shifting gears on their BESV TR 1.3, leading to an inconsistent riding experience.

Cause: Gear shifting problems can occur due to cable tension issues, misalignment, or worn-out components.


  1. Inspect the gear cables for signs of wear or damage and replace if necessary.
  2. Ensure the gears are properly aligned and indexed according to the manufacturer’s specifications.
  3. If the problem persists, consider having a professional bike mechanic perform a thorough inspection and adjustment.

4. Display Screen Malfunctions

Description: Some users may encounter issues with the Shimano SC-E5003 display screen, such as flickering, unresponsive buttons, or incorrect readings.

Cause: Display malfunctions can be caused by electrical connections, software glitches, or physical damage.


  1. Check the display’s cable connections to ensure they are secure and not damaged.
  2. Attempt a factory reset of the display screen following the manufacturer’s instructions.
  3. If the issue persists, contact BESV customer support for further assistance or consider a display screen replacement.

5. Brakes Squeaking or Not Responsive

Description: Riders may encounter problems with the Shimano MT410 hydraulic disc brakes, such as squeaking noises or reduced braking performance.

Cause: Brake issues can be attributed to contamination, pad wear, or improper brake adjustments.


  1. Inspect the brake pads for wear and replace them if they are worn down.
  2. Clean the brake rotors and pads to remove any contaminants or debris.
  3. If the brakes still squeak or do not respond adequately, consult a bike mechanic for professional brake service.

6. Chain Slippage During Riding

Description: Riders may experience chain slippage while pedaling, causing an interrupted and potentially unsafe ride.

Cause: Chain slippage can occur due to improper chain tension, worn chainrings, or a misaligned derailleur.


  1. Check and adjust the chain tension according to the manufacturer’s recommendations.
  2. Inspect the chainrings for signs of wear or damage and replace if necessary.
  3. Ensure the derailleur is properly aligned and indexed for smooth gear transitions.

7. Unusual Noises from the Motor

Description: Riders may notice unusual noises coming from the Shimano EP600 motor, which can be concerning and affect the riding experience.

Cause: Motor noises can be caused by loose components, debris, or internal motor issues.


  1. Inspect the motor housing for loose screws or components and tighten them as needed.
  2. Clean the motor area to remove any debris or foreign objects that may be causing the noise.
  3. If the noise persists, consider seeking assistance from a certified technician for motor inspection and repair.

8. Inconsistent Battery Range

Description: Riders may experience inconsistent battery range, with the bike’s range varying more than expected between charges.

Cause: Battery range fluctuations can be caused by factors like terrain, riding style, and battery age.


  1. Adjust your riding style to optimize energy efficiency, such as using lower assistance levels on flat terrain.
  2. Regularly maintain and charge your battery according to the manufacturer’s recommendations.
  3. Keep in mind that battery range can vary based on external factors, so plan your rides accordingly.

9. Unresponsive or Sticky Gear Shifters

Description: Riders may encounter issues with unresponsive or sticky gear shifters, making it difficult to change gears smoothly.

Cause: Shifter problems can arise from cable tension issues, dirt or debris in the shifter mechanism, or worn-out components.


  1. Inspect the gear cables for proper tension and adjust them if necessary.
  2. Clean the gear shifters to remove any dirt or debris that may be affecting their performance.
  3. If the issue persists, consider replacing worn-out components or seeking assistance from a bike mechanic.

10. Uncomfortable Saddle

Description: Some riders may find the stock Selle Italia S5 Superflow saddle uncomfortable, leading to discomfort during longer rides.

Cause: Saddle discomfort can be due to differences in rider anatomy and personal preferences.


  1. Consider trying different saddle styles or models that are better suited to your anatomy and riding style.
  2. Adjust the saddle height, angle, and position to find a more comfortable riding position.
  3. You can also use padded shorts or seat covers for added comfort during rides.

11. Tire Punctures and Flats

Description: Riders may encounter tire punctures or flats, which can disrupt their biking experience and require repair.

Cause: Tire punctures can occur due to sharp objects on the road, low tire pressure, or worn-out tires.


  1. Carry a repair kit and spare inner tubes while riding for quick fixes in case of punctures.
  2. Regularly check and maintain proper tire pressure to reduce the risk of flats.
  3. If a tire is damaged beyond repair, replace it with a new one that matches the bike’s specifications.

12. Loose or Wobbly Handlebars

Description: Riders may notice that the handlebars feel loose or wobbly, affecting their control over the bike.

Cause: Handlebar issues can stem from loose stem bolts, improper installation, or worn components.


  1. Check the stem bolts and tighten them to the manufacturer’s recommended torque specifications.
  2. Ensure the handlebars are properly aligned with the front wheel and the stem is securely attached.
  3. If the problem persists, consult a bike mechanic to inspect and address any underlying issues.

13. Excessive Chain Wear

Description: Riders may notice excessive chain wear, leading to poor gear shifting and potential damage to other drivetrain components.

Cause: Chain wear can result from inadequate lubrication, riding in adverse conditions, or not replacing the chain when necessary.


  1. Regularly clean and lubricate the chain to extend its lifespan and improve shifting performance.
  2. Monitor chain wear using a chain wear indicator tool and replace the chain when it reaches its wear limit.
  3. Inspect the cassette and chainring for signs of wear and replace them if needed to prevent further chain wear.

14. Flickering Lights

Description: Riders may experience flickering or unreliable performance from the bike’s headlights or taillights, compromising visibility during night rides.

Cause: Flickering lights can result from loose connections, battery issues, or damaged light components.


  1. Check all light connections, including battery connections and wiring, to ensure they are secure and intact.
  2. Inspect the battery charge level and replace the batteries if they are low or damaged.
  3. If the problem persists, consider replacing the lights or consulting with a technician for further diagnosis.

15. Inaccurate Speed Readings

Description: Some riders may notice inaccurate speed readings on the bike’s display, affecting their ability to gauge their riding speed.

Cause: Speed sensor issues can arise from misalignment, dirt or debris interference, or sensor damage.


  1. Ensure the speed sensor is properly aligned and positioned to detect wheel rotation accurately.
  2. Clean the sensor and magnet to remove any dirt or debris that may be affecting its performance.
  3. If the speed readings remain inaccurate, consult the manufacturer’s instructions or seek professional assistance for sensor replacement.

16. Unresponsive Electric Assist

Description: Riders may encounter issues with the electric assist system not responding when needed, impacting their riding experience.

Cause: Unresponsiveness can be due to electrical connectivity problems, software glitches, or a malfunctioning assist sensor.


  1. Check all electrical connections and ensure they are securely attached.
  2. Attempt a system reset or firmware update as recommended by the manufacturer.
  3. If the electric assist remains unresponsive, contact BESV customer support for further assistance.

17. Worn Brake Pads

Description: Riders may notice reduced braking performance due to worn brake pads, potentially compromising safety.

Cause: Brake pads naturally wear down over time, especially with frequent use.


  1. Regularly inspect the brake pads for wear and replace them if they are worn below the recommended thickness.
  2. Clean the brake rotors to remove any debris that may be affecting braking efficiency.
  3. If braking issues persist, consult a bike mechanic for a thorough brake system inspection.

18. Sudden Loss of Power

Description: Some riders may experience a sudden loss of power from the electric motor during their ride, which can be unexpected and inconvenient.

Cause: Power loss can occur due to battery issues, overheating, or electrical faults.


  1. Check the battery charge level and recharge it if necessary to ensure a sufficient power supply.
  2. Avoid extended periods of high power usage that may cause the motor to overheat.
  3. If the issue persists, inspect the electrical connections and consult a technician for a motor diagnosis.

19. Unusual Vibrations

Description: Riders may feel unusual vibrations or rattling sensations while riding, potentially indicating an issue with the bike’s components.

Cause: Vibrations can result from loose bolts, misaligned components, or worn-out bearings.


  1. Inspect the bike’s frame and components for loose or missing bolts and tighten them as needed.
  2. Ensure that all parts, including the wheels and saddle, are properly aligned and securely fastened.
  3. If vibrations persist, have a bike mechanic perform a thorough inspection to identify and address the root cause.

20. Display Error Messages

Description: Riders may encounter error messages or symbols on the bike’s display screen, which can be confusing and disrupt the riding experience.

Cause: Display errors may be triggered by software issues, sensor malfunctions, or electrical disruptions.


  1. Refer to the user manual or manufacturer’s documentation to interpret and troubleshoot specific error messages.
  2. Check for loose or damaged sensor connections and address any issues found.
  3. If error messages persist, contact BESV customer support or consult a technician for guidance on resolving display-related problems.

21. Excessive Chain Noise

Description: Riders may experience excessive chain noise, such as rattling or clicking sounds, which can be annoying and affect the riding experience.

Cause: Chain noise can result from improper lubrication, misalignment, or a dirty chain.


  1. Ensure the chain is properly lubricated with a high-quality bicycle chain oil.
  2. Check the chain’s alignment and make adjustments as necessary to reduce noise.
  3. Clean the chain thoroughly to remove dirt and grime, which may contribute to noise.

22. Unsteady Ride on Rough Terrain

Description: Riders may find it challenging to maintain stability and control when riding the BESV TR 1.3 on rough or uneven surfaces.

Cause: Unsteadiness can be caused by tire pressure, suspension settings, or rider technique.


  1. Adjust tire pressure to match the terrain, using lower pressure for off-road riding and higher pressure for smoother roads.
  2. Check suspension settings and adapt them to suit the type of terrain you’re riding on.
  3. Practice good riding technique, including maintaining a balanced posture and using proper weight distribution.

23. Difficulty with Throttle Operation

Description: Riders may encounter difficulties when operating the throttle, including delays or unresponsiveness.

Cause: Throttle issues can stem from electrical connections, throttle grip wear, or software glitches.


  1. Inspect the throttle grip for wear and replace it if necessary to ensure proper operation.
  2. Check all electrical connections related to the throttle for loose or damaged components.
  3. If problems persist, consult the manufacturer’s guidance or seek assistance from a technician for a thorough diagnosis.

24. Frame Creaking Sounds

Description: Riders may notice creaking or squeaking sounds coming from the bike’s frame, which can be disconcerting.

Cause: Frame noises can result from loose bolts, worn bushings, or frame stress.


  1. Inspect and tighten all frame bolts to the manufacturer’s recommended torque settings.
  2. Check for worn bushings or bearings in the frame components and replace them if needed.
  3. If creaking persists, consider having a professional bike mechanic examine the frame for potential stress issues.

25. Difficulty with Battery Removal

Description: Some riders may find it challenging to remove the integrated battery for charging or maintenance purposes.

Cause: Battery removal difficulties can be caused by a tight fit or lack of familiarity with the removal process.


  1. Refer to the user manual for specific instructions on safely removing the battery.
  2. Ensure you are following the correct steps and using the designated release mechanisms.
  3. If you continue to have trouble, seek assistance from a BESV service center or qualified technician.

BESV TR 1.3 Electric Bike User Reviews

Positive Reviews from BESV TR 1.3 Electric Bike Users

While researching user feedback for the BESV TR 1.3 Electric Bike on Walmart’s website, we found several positive experiences reported by customers. Here are some key aspects that users were satisfied with:

  • Reliable Electric Assistance: Some users were satisfied with the consistent and reliable electric assistance provided by the BESV TR 1.3, which enhanced their riding experience, especially on challenging terrains.
  • Long Battery Life: Many riders praised the bike’s impressive battery life, allowing them to enjoy extended rides without worrying about running out of power.
  • Smooth Gear Shifting: Users appreciated the smooth and precise gear shifting capabilities of the bike, providing them with various speed options for different riding scenarios.
  • Comfortable Ride: Several customers found the BESV TR 1.3 to offer a comfortable and enjoyable ride, thanks to features like a well-designed saddle, ergonomic grips, and effective suspension.
  • Quality Build: Some riders mentioned the bike’s sturdy construction and durable components, which contributed to its overall reliability and longevity.

These positive reviews indicate that the BESV TR 1.3 Electric Bike has garnered praise for its performance, battery life, and overall ride quality.

Negative User Reviews of the BESV TR 1.3 Electric Bike

Based on user feedback from Walmart’s website, there were also negative experiences reported by some BESV TR 1.3 Electric Bike users. Here are some common issues that users expressed dissatisfaction with:

  • Motor Issues: Some users reported problems with the electric motor, including issues with power delivery, unresponsiveness, or strange noises.
  • Electrical Malfunctions: A few customers mentioned experiencing electrical malfunctions, such as display screen errors or unexpected shutdowns.
  • Charging Challenges: Several users encountered difficulties with the battery charging process, including slow charging or issues with the charging port.
  • Uncomfortable Saddle: While many found the bike comfortable, a handful of riders complained about discomfort from the saddle during longer rides.
  • Service and Support: Some users expressed frustration with the availability and responsiveness of customer support when seeking assistance with technical issues.

It’s important to note that while these negative experiences were reported, they may not represent the majority of users, and individual results may vary.

The majority of users who reviewed the BESV TR 1.3 Electric Bike on Walmart’s website expressed satisfaction with its performance and features. Positive feedback highlighted the bike’s reliability, long battery life, smooth gear shifting, comfort, and quality build. However, some users did encounter issues related to the motor, electrical components, charging, saddle comfort, and customer support. As with any product, it’s advisable to thoroughly research and consider individual needs and preferences before making a purchase decision.

BESV TR 1.3 Electric Bike Manual

The operating instructions and user manual for the BESV TR 1.3 Electric Bike can be found on the manufacturer’s official website. For detailed guidance on assembly, maintenance, and safe operation, please visit the official BESV website and locate the manual in the support or download section.

BESV TR 1.3 Frequently Asked Questions

1. How do I charge the BESV TR 1.3 Electric Bike’s battery?

To charge the battery, simply connect the provided charger to the bike’s charging port and plug it into a standard electrical outlet. Ensure that the charger is securely connected, and follow the manufacturer’s recommended charging time and guidelines provided in the user manual.

2. Can I ride the BESV TR 1.3 in the rain?

While the BESV TR 1.3 is designed to withstand various weather conditions, it’s advisable to avoid riding in heavy rain or submerging the bike in water. Excessive exposure to moisture can potentially damage electrical components. Always follow the manufacturer’s recommendations for care and storage.

3. How do I troubleshoot an unresponsive electric assist?

If you encounter issues with the electric assist system not responding, first check the battery charge level, electrical connections, and ensure that the bike is powered on. Refer to the troubleshooting section in the user manual for specific guidance. If problems persist, contact BESV customer support or a qualified technician for assistance.

4. What should I do if I experience chain slippage?

If you notice chain slippage while riding, consider checking and adjusting the chain tension, inspecting the chainring for wear, and ensuring the derailleur is properly aligned. Follow the steps outlined in the user manual for chain maintenance and adjustments. If the issue continues, consult a bike mechanic for further diagnosis and repair.

5. Is the BESV TR 1.3 suitable for off-road riding?

The BESV TR 1.3 Electric Bike is designed for a variety of terrains, including off-road trails. However, the suitability for off-road riding depends on factors such as tire pressure, suspension settings, and rider skill. Adjust these settings accordingly for the best off-road experience and refer to the user manual for guidance.


For any issues or questions regarding your BESV TR 1.3 Electric Bike, it’s advisable to always refer to the user manual for specific instructions and troubleshooting guidance. Additionally, if you encounter problems that require assistance, do not hesitate to reach out to BESV’s customer service or visit an authorized service center for professional support and maintenance.

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