Written By Doug Smirnoff

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E-Tek Hopper Common Problems and Troubleshooting

E-Tek Hopper Common Problems

Despite its impressive features and performance, the E-Tek Hopper electric cargo bike may still encounter some issues. Among its standout features are its ample carrying space and top-notch motor assistance, which make it a reliable choice for transporting heavy loads and enjoying a smooth ride. However, even with these strengths, it’s important to be aware of potential problems that users may face.

This article aims to focus the reader’s attention on potential issues that may arise with the E-Tek Hopper and ways to solve them. Despite its iconic and futuristic design, along with its lightweight and versatile construction, owners of the Hopper may encounter challenges during its use. Real experiences of owning this model reveal that while it excels in performance and style, there are certain common problems that riders may encounter.

Whether it’s related to its powerful motor, versatile use cases, or sturdy construction, understanding the common problems and troubleshooting methods for the E-Tek Hopper can enhance the overall ownership experience. By addressing these issues proactively, riders can ensure a smoother and more enjoyable ride on this impressive electric cargo bike.



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E-Tek Hopper Specifications

Specifications

Name Description
Price $3,999.99
Type eBike
Class Class 3
Release Year 2023
Brake Type Hydraulic Disc Brakes
Drive Type Mid-Drive
Frame Material Aluminum
Gears 7
Max Range 50 mi
Top Speed 28 mph
Watts 1,000
Weight 80 lbs
Wheels 2
Wheel Diameter 26 in
Wheel Width 4 in



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E-Tek Hopper Features

Features

  • Off-Road
  • Mountain
  • Trail
  • All-terrain
  • Commuter
  • Headlight
  • Integrated Taillight
  • LCD Display
  • Fenders
  • Pedal Assist
  • LED Display
  • Full Suspension
  • Brake Light
  • Buy at E-Tek Bikes



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Causes of Common Problems with the E-Tek Hopper

In this section, we will explore the potential causes of common problems that users may encounter with the E-Tek Hopper electric cargo bike. Understanding these causes is crucial for identifying and addressing issues effectively.

Later in this article, we will delve into the solutions for these common problems, providing insights and strategies to ensure a smoother riding experience with the E-Tek Hopper.

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E-Tek Hopper Battery Draining Quickly

  • Description of the problem: Users may notice that the battery of their E-Tek Hopper electric bike drains quickly, reducing the bike’s range.
  • Cause of the problem: Several factors can contribute to rapid battery drainage, including prolonged use of high power modes, improper charging habits, and aging battery cells.
  • Troubleshooting step-by-step:
    1. Check your riding habits and avoid using high power modes excessively, as they consume more battery power.
    2. Ensure proper charging practices by using the recommended charger provided by E-Tek and avoid overcharging or undercharging the battery.
    3. If the battery is aging, consider replacing it with a new one to restore optimal performance.

E-Tek Hopper Motor Malfunctioning

  • Description of the problem: Users may experience issues with the motor of their E-Tek Hopper electric bike, such as sudden loss of power or unusual noises.
  • Cause of the problem: Motor malfunctions can occur due to overheating, water damage, or wear and tear over time.
  • Troubleshooting step-by-step:
    1. Allow the motor to cool down if it has been used continuously for an extended period, as overheating can cause performance issues.
    2. Avoid riding in heavy rain or submerging the bike in water to prevent water damage to the motor.
    3. If unusual noises persist, inspect the motor for any visible signs of damage or loose components, and consider seeking professional maintenance.

E-Tek Hopper Display Screen Not Functioning

  • Description of the problem: Users may encounter issues with the display screen of their E-Tek Hopper electric bike, such as a blank screen or unresponsive controls.
  • Cause of the problem: Display screen malfunctions can be caused by loose connections, software glitches, or physical damage.
  • Troubleshooting step-by-step:
    1. Check the connections between the display screen and the bike’s electrical system to ensure they are secure and properly seated.
    2. Attempt to restart the bike and the display screen to see if the issue resolves itself, as software glitches may sometimes cause temporary malfunctions.
    3. If the screen remains unresponsive, inspect it for any signs of physical damage, such as cracks or water ingress, and consider replacing it if necessary.

E-Tek Hopper Brakes Not Engaging Properly

  • Description of the problem: Users may encounter issues with the brakes of their E-Tek Hopper electric bike, such as delayed response or lack of stopping power.
  • Cause of the problem: Brake malfunctions can occur due to worn brake pads, air in the brake lines, or misaligned brake calipers.
  • Troubleshooting step-by-step:
    1. Inspect the brake pads for wear and replace them if necessary, as worn brake pads can reduce braking efficiency.
    2. Bleed the brake lines to remove any air bubbles that may have accumulated, as air in the brake lines can cause sponginess or lack of response in the brakes.
    3. Adjust the brake calipers to ensure they are aligned properly with the brake rotors, as misaligned calipers can lead to uneven braking and reduced stopping power.

E-Tek Hopper Frame Structural Weakness

  • Description of the problem: Users may notice signs of structural weakness in the frame of their E-Tek Hopper electric bike, such as cracks or bends.
  • Cause of the problem: Structural weakness in the frame can be caused by heavy loads, rough terrain, or manufacturing defects.
  • Troubleshooting step-by-step:
    1. Avoid exceeding the recommended weight capacity of the bike and distributing loads evenly to minimize stress on the frame.
    2. Inspect the frame regularly for any signs of damage or weakness, paying particular attention to areas prone to stress, such as weld joints and tubing intersections.
    3. If structural weakness is suspected, discontinue use of the bike immediately and seek professional inspection and repair to prevent further damage or safety hazards.

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E-Tek Hopper Chain Slippage

  • Description of the problem: Users may experience chain slippage on their E-Tek Hopper electric bike, where the chain unexpectedly skips over the sprockets or gears.
  • Cause of the problem: Chain slippage can occur due to a loose chain tension, worn chain or cassette, or misaligned derailleur.
  • Troubleshooting step-by-step:
    1. Check the chain tension and adjust it to the manufacturer’s recommended specifications to ensure proper engagement with the gears.
    2. Inspect the chain and cassette for signs of wear, such as stretched links or worn teeth, and replace them if necessary.
    3. Align the derailleur properly to ensure it guides the chain smoothly across the gears without any interference.

E-Tek Hopper Suspension Fork Leakage

  • Description of the problem: Users may notice oil or fluid leakage from the suspension fork of their E-Tek Hopper electric bike, resulting in reduced suspension performance.
  • Cause of the problem: Suspension fork leakage can be caused by worn seals, over-tightened bolts, or damage to the fork stanchions.
  • Troubleshooting step-by-step:
    1. Inspect the fork seals for signs of wear or damage, such as cracks or tears, and replace them if necessary.
    2. Check the tightness of the bolts securing the fork to the frame and adjust them to the manufacturer’s recommended torque specifications if needed.
    3. If leakage persists, seek professional inspection and servicing of the suspension fork to address any underlying issues.

E-Tek Hopper Pedal Sensor Malfunction

  • Description of the problem: Users may encounter issues with the pedal sensor of their E-Tek Hopper electric bike, such as intermittent power assistance or failure to engage.
  • Cause of the problem: Pedal sensor malfunctions can occur due to loose connections, debris accumulation, or sensor damage.
  • Troubleshooting step-by-step:
    1. Check the connections between the pedal sensor and the bike’s electrical system to ensure they are secure and free from corrosion.
    2. Clean the pedal sensor area to remove any dirt or debris that may be obstructing the sensor’s function.
    3. If issues persist, inspect the pedal sensor for any signs of physical damage or wear, and consider replacing it if necessary.

E-Tek Hopper Wheel Misalignment

  • Description of the problem: Users may notice that the wheels of their E-Tek Hopper electric bike are misaligned, resulting in uneven handling or wobbling during rides.
  • Cause of the problem: Wheel misalignment can occur due to loose axle nuts, bent axles, or improper wheel installation.
  • Troubleshooting step-by-step:
    1. Check the axle nuts on both wheels to ensure they are tightened securely and evenly to prevent wheel shifting or misalignment.
    2. Inspect the axles for any signs of bending or damage, and replace them if necessary to ensure proper wheel alignment.
    3. If the wheels continue to wobble or feel misaligned, re-install them according to the manufacturer’s guidelines to ensure proper alignment.

E-Tek Hopper Saddle Discomfort

  • Description of the problem: Users may experience discomfort or pain while riding due to the saddle of their E-Tek Hopper electric bike.
  • Cause of the problem: Saddle discomfort can be caused by improper saddle height, inadequate padding, or poor saddle design.
  • Troubleshooting step-by-step:
    1. Adjust the saddle height to ensure it is properly aligned with the rider’s hip bones for optimal comfort and support.
    2. Consider adding additional padding or using a gel saddle cover to improve cushioning and reduce pressure points during rides.
    3. If saddle discomfort persists, explore alternative saddle designs or styles that better suit the rider’s anatomy and riding preferences.

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E-Tek Hopper Display Screen Glitching

  • Description of the problem: Users may encounter glitches or flickering on the display screen of their E-Tek Hopper electric bike, affecting visibility and usability.
  • Cause of the problem: Display screen glitches can be caused by software bugs, loose connections, or electronic interference.
  • Troubleshooting step-by-step:
    1. Restart the bike and the display screen to see if the issue resolves itself, as temporary software glitches may sometimes cause display problems.
    2. Check the connections between the display screen and the bike’s electrical system to ensure they are secure and properly seated.
    3. If glitches persist, move away from areas with high electromagnetic interference, such as power lines or electronic devices, to minimize potential disruptions.

E-Tek Hopper Chain Noise

  • Description of the problem: Users may notice excessive noise coming from the chain of their E-Tek Hopper electric bike during rides, which can be distracting and unpleasant.
  • Cause of the problem: Chain noise can be caused by inadequate lubrication, misalignment, or worn chain components.
  • Troubleshooting step-by-step:
    1. Clean and lubricate the chain regularly to reduce friction and minimize noise during rides.
    2. Inspect the chain for signs of wear, such as stretched links or damaged rollers, and replace it if necessary to restore smooth operation.
    3. Check the chain alignment and adjust the derailleur if needed to ensure proper engagement with the gears and minimize noise.

E-Tek Hopper Handlebar Misalignment

  • Description of the problem: Users may notice that the handlebars of their E-Tek Hopper electric bike are misaligned, affecting steering control and comfort.
  • Cause of the problem: Handlebar misalignment can occur due to loose stem bolts, bent handlebars, or improper installation.
  • Troubleshooting step-by-step:
    1. Check the tightness of the stem bolts securing the handlebars to the bike’s fork and adjust them to the manufacturer’s recommended torque specifications if needed.
    2. Inspect the handlebars for any signs of bending or damage, and replace them if necessary to ensure proper alignment and steering control.
    3. If handlebar misalignment persists, re-install the handlebars according to the manufacturer’s guidelines to ensure proper alignment and stability.

E-Tek Hopper Pedal Looseness

  • Description of the problem: Users may notice that the pedals of their E-Tek Hopper electric bike feel loose or wobbly during rides, affecting pedaling efficiency and stability.
  • Cause of the problem: Pedal looseness can occur due to worn pedal bearings, loose pedal axles, or inadequate pedal installation.
  • Troubleshooting step-by-step:
    1. Inspect the pedal bearings for signs of wear or damage, and replace them if necessary to restore smooth operation and stability.
    2. Check the tightness of the pedal axles and tighten them securely to the crank arms using a pedal wrench or hex key.
    3. If pedal looseness persists, re-install the pedals according to the manufacturer’s guidelines to ensure proper engagement with the crank arms.

E-Tek Hopper Fork Rattle

  • Description of the problem: Users may notice rattling or clunking noises coming from the fork of their E-Tek Hopper electric bike, indicating potential issues with the suspension system.
  • Cause of the problem: Fork rattling can be caused by loose fork bolts, worn suspension components, or insufficient lubrication.
  • Troubleshooting step-by-step:
    1. Check the tightness of the fork bolts securing the fork to the bike’s frame and adjust them to the manufacturer’s recommended torque specifications if needed.
    2. Inspect the suspension components, such as bushings and seals, for signs of wear or damage, and replace them if necessary to restore smooth operation.
    3. Apply grease or lubricant to the fork stanchions and seals to minimize friction and reduce noise during rides.

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E-Tek Hopper Tire Puncture

  • Description of the problem: Users may encounter tire punctures while riding their E-Tek Hopper electric bike, leading to deflation and potential inconvenience.
  • Cause of the problem: Tire punctures can occur due to sharp objects on the road, inadequate tire pressure, or worn tire treads.
  • Troubleshooting step-by-step:
    1. Inspect the tire tread for any embedded objects, such as nails or glass shards, and remove them carefully to prevent further damage.
    2. Inflate the tire to the recommended pressure as specified by the manufacturer to reduce the risk of pinch flats and punctures.
    3. If the tire tread is worn or damaged, replace the tire with a new one to ensure proper traction and resistance against punctures.

E-Tek Hopper Gear Shifting Issues

  • Description of the problem: Users may experience difficulties with gear shifting on their E-Tek Hopper electric bike, such as gears not engaging smoothly or skipping.
  • Cause of the problem: Gear shifting issues can be caused by cable tension misadjustment, worn shift cables, or derailleur misalignment.
  • Troubleshooting step-by-step:
    1. Check the cable tension adjustments for the front and rear derailleurs and adjust them according to the manufacturer’s specifications for smooth gear shifting.
    2. Inspect the shift cables for signs of wear or fraying, and replace them if necessary to ensure reliable shifting performance.
    3. Align the front and rear derailleurs properly to ensure they move the chain smoothly between gears without any skipping or hesitation.

E-Tek Hopper Charger Malfunction

  • Description of the problem: Users may encounter issues with the charger of their E-Tek Hopper electric bike, such as failure to charge the battery or overheating during charging.
  • Cause of the problem: Charger malfunctions can occur due to loose connections, faulty components, or power surges.
  • Troubleshooting step-by-step:
    1. Check the connections between the charger and the power outlet as well as the battery port to ensure they are secure and properly seated.
    2. Inspect the charger for any signs of damage or overheating, such as burnt smells or discolored components, and discontinue use if safety is a concern.
    3. If the charger is still under warranty, contact the manufacturer for repair or replacement options. Otherwise, consider purchasing a new charger from a reputable source.

E-Tek Hopper Seatpost Slipping

  • Description of the problem: Users may experience seatpost slipping on their E-Tek Hopper electric bike, where the seatpost gradually lowers during rides, affecting riding comfort and stability.
  • Cause of the problem: Seatpost slipping can occur due to insufficient seatpost clamp torque, worn seatpost or frame interface, or lubrication issues.
  • Troubleshooting step-by-step:
    1. Check the torque specifications for the seatpost clamp and tighten it to the recommended torque using a torque wrench to prevent slippage.
    2. Inspect the seatpost and frame interface for signs of wear or damage, such as scratches or deformation, and address any issues accordingly.
    3. Apply carbon assembly paste or a suitable lubricant to the seatpost and frame interface to enhance friction and prevent slipping.

E-Tek Hopper Fork Lockout Failure

  • Description of the problem: Users may encounter issues with the fork lockout feature of their E-Tek Hopper electric bike, where the suspension fork fails to lock out or remains locked out unintentionally.
  • Cause of the problem: Fork lockout failures can occur due to internal mechanism issues, cable tension misadjustment, or debris accumulation.
  • Troubleshooting step-by-step:
    1. Inspect the fork lockout mechanism for any signs of damage or obstruction, and clean or lubricate it as needed to ensure smooth operation.
    2. Check the cable tension adjustments for the fork lockout lever and adjust them according to the manufacturer’s specifications for reliable performance.
    3. If issues persist, seek professional inspection and servicing of the suspension fork to diagnose and address any underlying mechanical issues.

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E-Tek Hopper Battery Degradation

  • Description of the problem: Users may notice a decrease in battery performance over time with their E-Tek Hopper electric bike, resulting in reduced range and power output.
  • Cause of the problem: Battery degradation can occur due to regular use, improper storage, exposure to extreme temperatures, or overcharging.
  • Troubleshooting step-by-step:
    1. Monitor the battery health regularly using the bike’s onboard diagnostics or a compatible battery health checker to track any decline in performance.
    2. Store the battery in a cool, dry place away from direct sunlight and extreme temperatures to minimize degradation caused by environmental factors.
    3. Avoid overcharging the battery by unplugging it from the charger once fully charged, and refrain from leaving it plugged in for extended periods.
    4. If battery degradation is significant, consider replacing the battery with a new one to restore optimal performance and range.

E-Tek Hopper Motor Overheating

  • Description of the problem: Users may experience motor overheating issues with their E-Tek Hopper electric bike, leading to reduced power output and potential damage to the motor components.
  • Cause of the problem: Motor overheating can occur due to prolonged use at high speeds, steep inclines, or insufficient airflow around the motor housing.
  • Troubleshooting step-by-step:
    1. Avoid prolonged periods of high-speed riding or intense hill climbing to prevent excessive heat buildup in the motor.
    2. Ensure adequate airflow around the motor housing by removing any obstructions or debris that may restrict ventilation.
    3. Allow the motor to cool down before resuming riding if it becomes excessively hot to the touch, and avoid overloading the motor with heavy loads.
    4. If motor overheating persists, seek professional inspection and servicing to diagnose and address any underlying issues with the motor or cooling system.

E-Tek Hopper Brake Squealing

  • Description of the problem: Users may encounter brake squealing or squeaking noises with their E-Tek Hopper electric bike, indicating potential issues with the brake pads or rotor alignment.
  • Cause of the problem: Brake squealing can occur due to contaminated brake pads, misaligned brake calipers, or worn brake components.
  • Troubleshooting step-by-step:
    1. Clean the brake pads and rotor with rubbing alcohol or a specialized brake cleaner to remove any dirt, oil, or debris that may be causing the noise.
    2. Inspect the brake calipers for proper alignment with the rotor and adjust them as needed to ensure even pad-to-rotor contact.
    3. If brake pads are worn or contaminated, replace them with new ones and bed them in according to the manufacturer’s recommendations to restore braking performance.
    4. If brake squealing persists, seek professional inspection and servicing to diagnose and address any underlying issues with the braking system.

E-Tek Hopper Loose Bolts

  • Description of the problem: Users may encounter loose bolts or fasteners on their E-Tek Hopper electric bike, leading to potential safety hazards and compromised structural integrity.
  • Cause of the problem: Loose bolts can occur due to inadequate torque specifications, vibrations during riding, or improper assembly.
  • Troubleshooting step-by-step:
    1. Perform a thorough inspection of all bolts and fasteners on the bike, paying particular attention to critical components such as the handlebars, stem, seatpost, and brakes.
    2. Tighten any loose bolts to the manufacturer’s recommended torque specifications using a torque wrench to ensure proper tension and secure attachment.
    3. Apply threadlocker adhesive to bolts that are prone to loosening due to vibrations, such as those on the handlebars or stem, to prevent future issues.
    4. Regularly check and re-tighten bolts and fasteners as part of routine bike maintenance to prevent safety hazards and maintain optimal performance.

E-Tek Hopper Display Screen Blackout

  • Description of the problem: Users may encounter display screen blackout issues with their E-Tek Hopper electric bike, where the screen goes blank or unresponsive during operation.
  • Cause of the problem: Display screen blackouts can occur due to loose connections, software glitches, or hardware malfunctions.
  • Troubleshooting step-by-step:
    1. Check the connections between the display screen and the bike’s electrical system to ensure they are secure and properly seated.
    2. Restart the bike and the display screen to see if the issue resolves itself, as temporary software glitches may sometimes cause display problems.
    3. If blackouts persist, update the firmware or software of the display screen to the latest version provided by the manufacturer to address any known bugs or issues.
    4. If hardware malfunctions are suspected, seek professional inspection and servicing to diagnose and address any underlying issues with the display screen or related components.

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E-Tek Hopper Electric Bike User Reviews

Explore what users have to say about their experiences with the E-Tek Hopper electric bike.

Positive Reviews from E-Tek Hopper Users

  • Many users were satisfied with the powerful performance of the Bafang Mid-Drive 1000W motor, which provided smooth acceleration and effortless climbing capabilities.
  • Several users praised the durability and reliability of the Samsung Lithium Battery, allowing for long rides without worrying about running out of power.
  • Users appreciated the sturdy aluminum alloy frame, which provided a solid and stable foundation for the bike, contributing to a confident riding experience.
  • The air suspension fork received positive feedback from users for its excellent shock absorption, ensuring a comfortable ride even on rough terrain.
  • Many users highlighted the precise and powerful braking performance of the Tektro Hydraulic Disc Brakes, offering reliable stopping power in various riding conditions.
  • The thick 4-inch tires were praised by users for their ability to absorb rough terrain, providing excellent traction and stability during off-road adventures.
  • Users were impressed with the long range of up to 50 miles, allowing for extended rides and adventures without the need for frequent recharging.
  • The sleek design and color scheme of the E-Tek Hopper received positive feedback from users, enhancing its overall appeal and aesthetics.

Overall, positive feedback from E-Tek Hopper customers highlights the bike’s impressive performance, durability, comfort, and design, making it a popular choice among electric bike enthusiasts.

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Negative User Reviews of the E-Tek Hopper

  • Some users were not satisfied with the heavy weight of the E-Tek Hopper, weighing in at 80 lbs, making it cumbersome to handle and transport.
  • Several users expressed disappointment with the lack of cargo space on the E-Tek Hopper, hindering their ability to carry belongings or gear during rides.

Findings from negative feedback of E-Tek Hopper customers indicate concerns regarding the bike’s weight and limited cargo capacity.

Despite these negative aspects, it’s important to note that the majority of users were satisfied with their overall experience with the E-Tek Hopper electric bike.

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E-Tek Hopper Manual

The operating instructions for the E-Tek Hopper electric bike can be found on the manufacturer’s website.

Conclusion

Overall Assessment:

Throughout this article, we’ve delved into the various aspects of the E-Tek Hopper electric bike, exploring its features, specifications, common problems, user reviews, and more. It’s evident that the E-Tek Hopper offers a compelling package for riders seeking performance, versatility, and style in an electric bike.

Positive Aspects:

The E-Tek Hopper impresses with its powerful motor, long-range battery, sturdy frame, and versatile design. Users appreciate its smooth ride, excellent handling, and sleek aesthetics. Positive user reviews highlight the bike’s performance, durability, comfort, and overall value.

Negative Aspects:

While some users may find drawbacks such as the bike’s weight and limited cargo space, the overall consensus remains positive. These issues are relatively minor compared to the bike’s numerous strengths.

Conclusion:

The E-Tek Hopper electric bike emerges as a top contender in the electric bike market, catering to a wide range of riders with its impressive features, performance, and design. With positive user feedback and a solid reputation, the E-Tek Hopper proves to be a reliable and satisfying choice for electric bike enthusiasts.

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E-Tek Hopper FAQ

What are the brakes on the Hopper eBike?

The Hopper eBike is fitted with Tektro hydraulic disc brakes.

What are the dimensions of the wheels on the Hopper eBike?

The Hopper eBike has 26-inch diameter wheels with a width of 4 inches.

What is the weight of the Hopper eBike?

The Hopper eBike weighs approximately 36.3 kg (80 lbs).

What is the battery capacity of the Hopper eBike?

The Hopper eBike comes with a 48V 17.5Ah Samsung lithium battery.

How far can the Hopper eBike go on a single charge?

The Hopper eBike has a maximum range of up to 50 miles on a single charge.

What type of motor does the Hopper eBike have?

The Hopper eBike has a 1000W Bafang fully encased mid-drive motor.

Can the Hopper eBike be used for off-road riding?

Yes, the Hopper eBike is suitable for off-road, mountain, trail, all-terrain, and commuter use cases.

Does the Hopper eBike have any suspension system?

Yes, the Hopper eBike is equipped with a GTMRK air suspension fork and KS air rear suspension.

What type of display is included on the Hopper eBike?

The Hopper eBike has a Bafang Color display with USB port.

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