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Scott Contessa Active eRIDE 910 Common Problems

The Scott Contessa Active eRIDE 910 stands out as an exceptional electric mountain bike, offering a blend of comfort and off-road prowess. Despite its standout features, like robust construction and reliable motor performance, every bike may encounter its share of challenges. In this article, we aim to shed light on potential issues that riders might face with the Contessa Active eRIDE 910, providing insights into troubleshooting and real-world experiences.

One notable aspect of the Contessa Active eRIDE 910 is its impressive build quality, earning accolades for durability and reliability. The solid construction ensures a dependable ride even on rough trails. However, as with any mechanical device, even a well-constructed bike may encounter issues. Despite its remarkable mud tire clearance and efficient suspension, riders have reported common problems, such as limited tire traction in specific terrain conditions. Additionally, some users have experienced a slightly harsh and undamped ride, impacting overall comfort. These issues, though relatively minor, deserve attention to ensure a seamless riding experience.

While the Contessa Active eRIDE 910 excels in areas like motor performance and aesthetics, it’s essential for potential buyers to be aware of these common problems. This article not only highlights these issues but also provides practical troubleshooting tips to address them. By understanding and tackling these challenges, riders can make the most of their ownership experience with the Scott Contessa Active eRIDE 910.

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Specifications

Price	$4,045.79
Type	eBike
Release Year	2021
Brake Type	Hydraulic Disc Brakes
Drive Type	Bosch Performance CX
Frame Material	Aluminum
Gears	12
Max Range (mi)	62 mi
Top Speed (mph)	16 mph
Watts	625
Weight (lbs)	54 lbs
Weight Capacity (lbs)	291 lbs
Wheels	2
Wheel Diameter (in)	29 in
Wheel Width (in)	2.6 in

Use Cases

Off-Road

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Features

• Off-Road
• Alloy frame
• Electric assist technology
• 12-speed
• Shimano disc brakes
• Range boosters
• Buy at Scott Sports

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Causes of Common Problems with the Scott Contessa Active eRIDE 910

In the following sections, we will delve into the common issues faced by riders of the Scott Contessa Active eRIDE 910. Understanding the root causes of these problems is crucial for effective troubleshooting and ensuring a seamless riding experience.

Stay tuned as we explore each issue in detail and provide practical solutions to address them. Our goal is to empower riders with the knowledge needed to overcome challenges and fully enjoy the capabilities of the Scott Contessa Active eRIDE 910.

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1. Battery Draining Quickly

• Description of the Problem: Riders may experience a rapid depletion of the battery, reducing the overall riding range.
• Cause of the Problem: Continuous use of high-assist modes, outdated firmware, or a faulty battery can contribute to quick battery drainage.
• Troubleshooting Step-by-Step:
  1. Check and adjust the assist modes to optimize battery usage.
  2. Ensure the eBike’s firmware is up-to-date.
  3. Inspect the battery for any visible damage or wear.
  4. If issues persist, consult the manufacturer’s guide for further guidance or seek professional assistance.

2. Inconsistent Motor Performance

• Description of the Problem: Riders may notice variations in the eBike’s motor performance, such as sudden power surges or drops.
• Cause of the Problem: Possible causes include loose connections, sensor malfunctions, or software glitches affecting the motor control.
• Troubleshooting Step-by-Step:
  1. Check all electrical connections for tightness and secure any loose components.
  2. Inspect the sensors for damage or misalignment.
  3. Update the eBike’s software to the latest version.
  4. If issues persist, contact the manufacturer or a qualified technician for a thorough inspection.

3. Braking Issues

• Description of the Problem: Riders may encounter problems with the braking system, such as reduced effectiveness or unusual noises.
• Cause of the Problem: Brake pad wear, contaminated brake fluid, or misaligned brake components can lead to braking issues.
• Troubleshooting Step-by-Step:
  1. Inspect brake pads for wear and replace if necessary.
  2. Check brake fluid levels and replace or bleed if contaminated.
  3. Ensure proper alignment of brake calipers and discs.
  4. If problems persist, seek professional assistance for a comprehensive brake system check.

4. Connectivity Problems with Electric Assist System

• Description of the Problem: Users may face issues with the connectivity of the electric assist system, affecting the integration with the eBike’s controls.
• Cause of the Problem: Weak or disrupted Bluetooth signals, outdated app versions, or compatibility issues can lead to connectivity problems.
• Troubleshooting Step-by-Step:
  1. Ensure Bluetooth connectivity is enabled on both the eBike and the paired device.
  2. Update the mobile app to the latest version.
  3. Check for device compatibility with the eBike’s electric assist system.
  4. If problems persist, consult the user manual or contact the manufacturer’s support for assistance.

5. Unresponsive Controls and Display

• Description of the Problem: Riders may encounter issues with unresponsive controls or a malfunctioning display, hindering the ability to adjust settings or monitor performance.
• Cause of the Problem: Faulty buttons, loose wiring, or software glitches can contribute to unresponsive controls and display problems.
• Troubleshooting Step-by-Step:
  1. Inspect control buttons for damage or obstruction and replace if necessary.
  2. Check all wiring connections for tightness and security.
  3. Update the eBike’s software to address any known bugs affecting controls and display.
  4. If issues persist, seek assistance from the manufacturer’s customer support or a qualified technician.

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6. Unusual Noises During Operation

• Description of the Problem: Riders may notice unexpected noises emanating from the eBike during operation, such as rattling or grinding sounds.
• Cause of the Problem: Loose components, worn-out bearings, or misaligned parts can contribute to unusual noises.
• Troubleshooting Step-by-Step:
  1. Inspect all components for tightness and secure any loose parts.
  2. Check bearings for signs of wear and replace if necessary.
  3. Ensure proper alignment of components like the chain, derailleur, and pedals.
  4. If noises persist, seek professional assistance for a comprehensive examination.

7. Rapid Wear of Brake Pads

• Description of the Problem: Riders may experience a quicker-than-expected deterioration of brake pads, impacting overall braking performance.
• Cause of the Problem: Aggressive riding, frequent braking, or contaminated braking surfaces can lead to the rapid wear of brake pads.
• Troubleshooting Step-by-Step:
  1. Adjust riding habits to reduce aggressive braking.
  2. Inspect and clean brake surfaces regularly to prevent contamination.
  3. Consider upgrading to high-performance brake pads for longer life.
  4. If concerns persist, consult a bike mechanic for a thorough brake system inspection.

8. Difficulty Shifting Gears

• Description of the Problem: Riders may encounter challenges when trying to shift gears smoothly, experiencing delays or hesitations.
• Cause of the Problem: Cable tension issues, misalignment of the derailleur, or worn-out drivetrain components can contribute to difficulty in shifting gears.
• Troubleshooting Step-by-Step:
  1. Check and adjust cable tension for precise shifting.
  2. Inspect the derailleur alignment and adjust if necessary.
  3. Replace worn-out cassette or chain components as needed.
  4. If problems persist, seek assistance from a bike technician for a thorough drivetrain inspection.

9. Sudden Loss of Power

• Description of the Problem: Riders may experience unexpected power loss during rides, affecting the electric assist system’s performance.
• Cause of the Problem: Issues such as a malfunctioning motor, electrical faults, or overheating can result in a sudden loss of power.
• Troubleshooting Step-by-Step:
  1. Inspect the motor for signs of damage or irregularities.
  2. Check all electrical connections for secure attachments.
  3. Allow the eBike to cool down if overheating is suspected.
  4. If power loss continues, seek professional assistance for an in-depth diagnosis.

10. Display Error Messages

• Description of the Problem: Riders may encounter error messages or codes on the eBike’s display, indicating potential issues with the electric assist system.
• Cause of the Problem: Software glitches, sensor malfunctions, or connectivity issues can trigger error messages on the display.
• Troubleshooting Step-by-Step:
  1. Take note of the error message or code displayed for reference.
  2. Consult the user manual for specific troubleshooting steps related to the error.
  3. Update the eBike’s software to address known bugs or glitches.
  4. If problems persist, contact the manufacturer’s customer support for further guidance.

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11. Chain Slippage

• Description of the Problem: Riders may encounter instances where the chain slips unexpectedly, causing disruptions in pedaling and potentially compromising safety.
• Cause of the Problem: Worn-out chain, improperly adjusted derailleur, or a damaged chainring can contribute to chain slippage.
• Troubleshooting Step-by-Step:
  1. Inspect the chain for signs of wear and replace if necessary.
  2. Adjust the derailleur to ensure proper alignment and tension.
  3. Examine the chainring for damage or wear, replacing if needed.
  4. If issues persist, consult with a bike mechanic for a comprehensive drivetrain inspection.

12. Unresponsive Electric Assist Activation

• Description of the Problem: Riders may face difficulties in activating the electric assist system, leading to a lack of power assistance during rides.
• Cause of the Problem: Faulty activation buttons, issues with the motor controller, or electrical faults can result in unresponsiveness in activating the electric assist.
• Troubleshooting Step-by-Step:
  1. Inspect the activation buttons for damage or obstruction.
  2. Check the motor controller for any visible issues and ensure proper wiring.
  3. Reset the eBike’s electrical system and attempt to activate the assist again.
  4. If problems persist, seek professional assistance for an in-depth diagnosis.

13. Uneven Tire Wear

• Description of the Problem: Riders may notice uneven wear patterns on the tires, impacting both performance and safety.
• Cause of the Problem: Improper tire inflation, misaligned wheels, or suspension issues can contribute to uneven tire wear.
• Troubleshooting Step-by-Step:
  1. Maintain proper tire inflation according to manufacturer recommendations.
  2. Check wheel alignment and adjust as needed.
  3. Inspect the suspension for any visible damage or malfunctions.
  4. If tire wear remains uneven, seek professional assistance for a comprehensive inspection.

14. Frequent Electric System Resets

• Description of the Problem: Riders may experience the electric assist system resetting unexpectedly during rides, causing disruptions in power delivery.
• Cause of the Problem: Software glitches, electrical instability, or issues with the motor controller can lead to frequent resets of the electric system.
• Troubleshooting Step-by-Step:
  1. Update the eBike’s software to the latest version to address known bugs.
  2. Ensure all electrical connections are secure and free from damage.
  3. Check for overheating issues that may trigger resets and allow the eBike to cool down if needed.
  4. If problems persist, consult with the manufacturer’s customer support or a qualified technician.

15. Limited Range in Cold Weather

• Description of the Problem: Riders may notice a reduced electric range in colder temperatures, affecting overall performance and distance coverage.
• Cause of the Problem: Cold weather can lead to decreased battery efficiency and increased internal resistance, limiting the eBike’s range.
• Troubleshooting Step-by-Step:
  1. Store the eBike in a warmer environment when not in use to maintain battery temperature.
  2. Keep the battery charged before rides to enhance performance in cold conditions.
  3. Consider using insulating materials or covers to shield the battery from extreme cold.
  4. If range limitations persist, consult the manufacturer for recommendations on optimizing performance in cold weather.

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16. Unstable Ride on Rough Terrain

• Description of the Problem: Riders may experience instability and discomfort when traversing rough or uneven terrains, impacting overall ride quality.
• Cause of the Problem: Inadequate suspension settings, tire pressure inconsistencies, or misaligned components can contribute to an unstable ride on challenging terrain.
• Troubleshooting Step-by-Step:
  1. Adjust suspension settings according to the type of terrain being ridden.
  2. Maintain appropriate tire pressure for optimal traction and shock absorption.
  3. Inspect and align components like the handlebars, fork, and wheels for stability.
  4. If instability persists, seek professional advice for fine-tuning the eBike’s setup.

17. Intermittent Electric Power Cut-offs

• Description of the Problem: Riders may encounter sporadic cut-offs of electric power during rides, leading to sudden losses of assistance.
• Cause of the Problem: Wiring issues, electrical shorts, or motor controller malfunctions can result in intermittent power cut-offs.
• Troubleshooting Step-by-Step:
  1. Inspect all wiring connections for signs of damage or loose connections.
  2. Check for electrical shorts by examining the wiring and connectors carefully.
  3. Reset the motor controller and monitor for any improvements.
  4. If issues persist, consult a professional technician for a thorough electrical system check.

18. Bluetooth Connectivity Challenges

• Description of the Problem: Users may face difficulties in establishing and maintaining a stable Bluetooth connection between the eBike and mobile devices.
• Cause of the Problem: Signal interference, outdated Bluetooth modules, or compatibility issues can contribute to connectivity challenges.
• Troubleshooting Step-by-Step:
  1. Ensure the eBike’s Bluetooth module is functioning properly and up-to-date.
  2. Minimize interference by keeping the paired device close to the eBike during connection attempts.
  3. Attempt to pair the devices in a clear, unobstructed environment.
  4. If problems persist, consult the manufacturer’s support for guidance on resolving Bluetooth issues.

19. Frequent E-Bike Stalls

• Description of the Problem: Riders may experience frequent stalls or shutdowns of the eBike’s electric system, causing disruptions during rides.
• Cause of the Problem: Issues with the motor, battery, or electrical connections can lead to unexpected stalls.
• Troubleshooting Step-by-Step:
  1. Check the motor for any signs of damage or irregularities.
  2. Inspect the battery for secure connections and signs of wear.
  3. Examine all electrical connections and address any loose or damaged components.
  4. If stalls persist, seek professional assistance for a comprehensive diagnosis and repair.

20. Delayed Response in Electric Assist Activation

• Description of the Problem: Riders may encounter delays or lag in the activation of the electric assist system, affecting the responsiveness of power assistance.
• Cause of the Problem: Software glitches, sensor delays, or issues with the control interface can contribute to delayed responses in electric assist activation.
• Troubleshooting Step-by-Step:
  1. Update the eBike’s software to address known bugs affecting electric assist responsiveness.
  2. Inspect sensors for any signs of damage or misalignment.
  3. Ensure the control interface is clean and free from obstructions.
  4. If delays persist, contact the manufacturer’s customer support for guidance on resolving the issue.

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21. Overheating Battery During Extended Use

• Description of the Problem: Riders may encounter issues with the eBike’s battery overheating during prolonged use, impacting overall performance and safety.
• Cause of the Problem: Continuous use of high-assist modes, ambient temperature, or a malfunctioning battery cooling system can contribute to overheating.
• Troubleshooting Step-by-Step:
  1. Avoid prolonged use of high-assist modes, especially in challenging terrain.
  2. Ride in cooler ambient temperatures when possible to reduce the risk of overheating.
  3. Check the battery cooling system for proper functionality and address any issues found.
  4. If overheating concerns persist, consult with the manufacturer for guidance on battery health and potential solutions.

22. Unpredictable Electric Power Surges

• Description of the Problem: Riders may experience sudden and unpredictable surges of electric power, leading to a jarring riding experience.
• Cause of the Problem: Issues with the motor controller, sensor malfunctions, or electrical instability can result in unexpected power surges.
• Troubleshooting Step-by-Step:
  1. Inspect the motor controller for any signs of damage or irregularities.
  2. Check sensors for proper alignment and functioning.
  3. Ensure all electrical connections are secure and free from damage.
  4. If power surges persist, consult with a professional technician for a thorough diagnosis and repair.

23. Unreliable Battery Level Indication

• Description of the Problem: Riders may notice inaccuracies or inconsistencies in the eBike’s battery level indication, leading to uncertainty about remaining charge.
• Cause of the Problem: Sensor malfunctions, outdated firmware, or battery calibration issues can contribute to unreliable battery level readings.
• Troubleshooting Step-by-Step:
  1. Update the eBike’s firmware to address known issues with battery level indication.
  2. Recalibrate the battery by fully charging and discharging it a few times.
  3. Check sensors for proper alignment and functioning.
  4. If battery level discrepancies persist, consult with the manufacturer’s support for guidance on resolving the issue.

24. Difficulty in Folding Mechanism (if applicable)

• Description of the Problem: Users of foldable eBikes may encounter challenges in folding or unfolding the bike, hampering its portability.
• Cause of the Problem: Stiff or misaligned folding mechanisms, dirt accumulation, or lack of proper lubrication can impede the folding process.
• Troubleshooting Step-by-Step:
  1. Inspect the folding mechanisms for stiffness or misalignment.
  2. Clean the folding joints and apply lubrication where necessary.
  3. Follow the manufacturer’s guidelines for proper folding and unfolding procedures.
  4. If difficulties persist, seek assistance from the manufacturer’s customer support or a qualified technician.

25. Limited Support for User Modifications

• Description of the Problem: Users attempting to modify or upgrade certain components of the eBike may face limitations due to proprietary designs or restricted compatibility.
• Cause of the Problem: Manufacturer-imposed restrictions on user modifications, non-standard components, or complex integration systems may limit customization options.
• Troubleshooting Step-by-Step:
  1. Review the manufacturer’s guidelines and warranty terms regarding user modifications.
  2. Consult with the manufacturer or authorized dealers for approved upgrade options.
  3. If customization is essential, seek professional advice to ensure compatibility and prevent voiding warranties.
  4. Consider aftermarket accessories or upgrades that are explicitly designed for the specific eBike model.

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Scott Contessa Active eRIDE 910 Electric Bike User Reviews

Introduction

Discover what riders are saying about their experiences with the Scott Contessa Active eRIDE 910 electric bike. This section compiles user reviews, providing insights into the positive aspects that users have highlighted during their rides. From build quality to motor performance, read on to explore the positive feedback shared by the riders themselves.

Positive Reviews from Scott Contessa Active eRIDE 910 Users

• Many users expressed satisfaction with the excellent build quality of the Contessa Active eRIDE 910, praising its durability and reliability for long rides and challenging terrains.
• Riders appreciate the reliable motor, emphasizing its consistent and impressive performance, delivering a seamless electric assist that enhances the overall riding experience.
• The great mud tire clearance has been highlighted by users, allowing them to confidently tackle muddy trails without compromising traction or maneuverability.
• The bike’s good suspension system received positive feedback, providing a smooth and comfortable ride by effectively absorbing bumps and enhancing the off-road experience.
• Users found the ride to be intuitive, making it easy for them to adapt to the bike’s handling, while the dampers are easy to set up, allowing for customization based on individual preferences.
• Riders have commended the Contessa Active eRIDE 910 for being mostly well-specced, meeting the expectations of ambitious mountain bikers with features like 12-speed gearing and a powerful motor, contributing to an exceptional riding performance.
• The awesome motor performance was a standout feature, thanks to the Bosch technology, providing impressive autonomy and connectivity for a powerful electric assist system.
• Beyond its performance, users appreciate the eBike’s stylish good looks, adding a touch of flair to its functionality.
• The Scott brand’s value has added a layer of trust and reputation to this eBike, assuring riders of the quality and reliability associated with the brand.

Overall, the positive reviews from Scott Contessa Active eRIDE 910 users highlight the bike’s exceptional build, reliable performance, and stylish design, contributing to a satisfying riding experience on various terrains.

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Scott Contessa Active eRIDE 910 Electric Bike User Reviews

Positive Reviews from Scott Contessa Active eRIDE 910 Users

• Many users were impressed with the excellent build quality of the Contessa Active eRIDE 910, highlighting its durability and reliability.
• The reliable motor received positive feedback, with riders praising its consistent and impressive performance, contributing to a seamless electric assist experience.
• Great mud tire clearance was a standout feature appreciated by users, allowing for confident rides on muddy trails without compromising traction.
• The bike’s good suspension system received praise for delivering a smooth and comfortable ride, absorbing bumps effectively on off-road terrains.
• Riders found the ride to be intuitive, and the dampers easy to set up, offering customization options for a more personalized riding experience.
• The Contessa Active eRIDE 910 was regarded as mostly well-specced, meeting the expectations of ambitious mountain bikers with its 12-speed gearing and powerful motor.
• Users were impressed with the awesome motor performance, thanks to the Bosch technology, providing impressive autonomy and connectivity.
• Beyond performance, the stylish good looks of the eBike added to its overall appeal.
• The Scott brand’s value contributed to users’ trust and confidence in the Contessa Active eRIDE 910’s quality and reliability.

Overall, positive user reviews indicate a high level of satisfaction with various aspects of the Scott Contessa Active eRIDE 910 electric bike.

Negative User Reviews of the Scott Contessa Active eRIDE 910

• Some users expressed dissatisfaction with limited tire traction, particularly in certain terrain conditions.
• Occasionally, riders found the ride to be harsh and undamped, impacting overall comfort on rough terrains.
• The crowded cockpit design was mentioned as a point of discomfort by some users, highlighting potential ergonomic concerns.

Despite these drawbacks, it’s important to note that the majority of users were satisfied with the Scott Contessa Active eRIDE 910, emphasizing its positive features and performance.

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Scott Contessa Active eRIDE 910 Manual

If you are looking for the operating instructions and manual for the Scott Contessa Active eRIDE 910, you can find them on the manufacturer’s website. The manual provides comprehensive guidance on operating, maintaining, and troubleshooting your eBike, ensuring a smooth and enjoyable riding experience. Visit the official website of the manufacturer to access the manual and get detailed information about the Contessa Active eRIDE 910.

Conclusion

Overall Satisfaction: The Scott Contessa Active eRIDE 910 proves to be a well-received electric mountain bike among users, offering a blend of impressive features and reliable performance. Positive feedback emphasizes its excellent build quality, reliable motor, and stylish design, making it a compelling choice for ambitious mountain bikers.

Noteworthy Features: The bike’s standout features, such as great mud tire clearance, good suspension, and intuitive ride, contribute to its appeal for off-road enthusiasts. The Bosch technology powering the motor is applauded for its impressive performance, enhancing the overall riding experience.

Considerations: While some users noted limitations in tire traction, occasional harsh rides, and a crowded cockpit design, these considerations are outweighed by the positive aspects of the Contessa Active eRIDE 910. It’s crucial for potential buyers to weigh these factors based on their individual preferences and riding needs.

Manual Reference: For detailed operating instructions and guidelines, users can refer to the official manual available on the manufacturer’s website. Following these instructions ensures proper usage, maintenance, and troubleshooting of the Scott Contessa Active eRIDE 910.

Conclusion: In conclusion, the Scott Contessa Active eRIDE 910 stands out as a reliable and stylish electric mountain bike, meeting the expectations of riders seeking a high-performing eBike for off-road adventures. The positive user reviews, coupled with the manufacturer’s guidance in the manual, make it a commendable choice in the electric bike market.

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Scott Contessa Active eRIDE 910 FAQ

What type of brakes does the Scott Contessa Active eRIDE 910 come equipped with?

The eBike is equipped with hydraulic disc brakes, providing reliable and responsive braking performance.

How much does the Scott Contessa Active eRIDE 910 eBike weigh?

The weight of the Scott Contessa Active eRIDE 910 is approximately 24.46 kg, offering a balance of durability and maneuverability.

What type of drive system does the eBike use?

The Scott Contessa Active eRIDE 910 utilizes a Bosch Performance CX drive system, known for its efficiency and power.

What is the maximum range of the Scott Contessa Active eRIDE 910 on a single charge?

The eBike has a maximum range of up to 100 kilometers, ensuring an extensive riding experience on a single charge.

What is the wheel size of the Scott Contessa Active eRIDE 910?

The wheel diameter of the eBike is 29 inches, providing stability and control during various terrains and conditions.

What is the frame construction material of the Scott Contessa Active eRIDE 910?

The frame of the eBike is constructed from aluminum, offering a lightweight and durable foundation for off-road adventures.

What is the maximum weight capacity the eBike can support?

The Scott Contessa Active eRIDE 910 can support a maximum weight of 132 kg, accommodating a wide range of riders.

How many gears does the Scott Contessa Active eRIDE 910 have?

The eBike features a 12-speed drivetrain, providing versatility for different riding conditions and terrains.

How wide are the tires on this eBike?

The tires on the Scott Contessa Active eRIDE 910 are 2.6 inches wide, offering a good balance of traction and stability.

For additional questions or to ask a new question, please sign in to participate in the discussion.

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